library and information services in a teaching led university
TRANSCRIPT
Library and Information Services in a teaching-led university – opportunities and challenges
David Parkes
Emerging Trends and Technologies
Watching Briefs
• Adaptive technology (students with disabilities)/improve disability access
Links with access centre, LDi, disability group, legal and statutory requirements
• Authentication AthensDA, shibboleth,ezproxy, sso etc
• Automating reference E help desks, live reference, CMS, CSM
• Blogging News blogs eg
• Broadband ISP – spread of broadband- utilising bb capacity and sharing knowledge to support users eg recommended ISP?
• Consultancy and Commercial information service Income generation -
• Consolidation of branches Ensuring delivery at sites is equitable
• Consolidation of service points Merging services
• Convenience and Service How do we make our services more convenient?
• Convergence Continued meshing of IT and library activity
• Cooperative out of hours reference support with different time zone libraries
Shared support e.g. 24/7 help desk support
• Copyright Continued awareness, electronic, DRM
Interlinked & Interdependent Factors
Relevance
personalisation, bespoke, spaces, skills, staff
quiet
confidential
10/10
meet
‘Look who’s here today’
shhh...
Drop-in
Group work
Individual work linger
Non-hierarchical chance encounteringvisibleaccessible
shhh...activity
noise
1 to 1
informal
Open
‘Hot’ space’
gathering, networking,
social, busy, interactive
‘Cool’ space
quiet, confidential, periphery,
reflection, concentration, privacy
DEGW JISC Conference Convenient technology and meaningful Space Duggan and Nikolaou
Budget
Not just a local issue, advocacy, focus on customers
Expectations
JISC Ipsos Mori, connectivity, interaction, learning, space, thoughtful
Skills
outreach, explore, media, distributed, play
Technology
Quality
best practice, benchmark, reflect, feedback