libraries delivering digital inclusion
TRANSCRIPT
The barriers
organise find out
health entertainment
moneyconnecttime
society
can’t live without
Benefits of online
£744 av
£516 low income
…
A world where everyone can benefit from digital
A world where everyone can benefit from digital
A world where everyone can benefit from digital
• Over 387,400 were reached, raising awareness of digital health resources in two years
• Over 221,900 people were trained to use online health resources
• 63% of learners reported improving their diet after learning to access health information online44% of learners increased the amount of physical activity they do
• Significant channel shift away from GPs and A&E for non-urgent medical advice = £6m pa
A world where everyone can benefit from digital
A world where everyone can benefit from digital
digitallibrarieshub.ning.com
A world where everyone can benefit from digital
PARTNERSHIP
PARTNERSHIP
PARTNERSHIP
Your default partner for digital
inclusion
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Connect-Ability
Charlotte Self, Digital Engagement Librarian
Leeds Library and Information Service
• We were awarded £10,000 to support 200 learners.
• Engage housebound and disabled people in Leeds with ICT.
• Buy tablets with 3G/4G connectivity and use these to provide training and support for people with disabilities, their carers, volunteers and staff from other organisations that work with people with disabilities.
• Introduce a lending scheme to enable our target audience to borrow the tablets to use outside of the supported sessions.
• We approached Library At Home Service users and their volunteers for the loaning scheme. Staff and volunteers delivered learning sessions.
• We worked with different groups of people with disabilities across Leeds to deliver group sessions e.g. Paperworks, Health for All, DREAM.
• Started off using Learn My Way but switched to different approach following feedback from learners.
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Molly
• Molly is 90 years old and lives alone in Bramley since her husband died. • Only this year her health has meant she’s unable to walk the mile uphill to
Bramley library.• She learnt how to use a laptop several years ago but hardly used it.
Molly
• She quickly took to the iPad and used it for reading eBooks, playing solitaire, searching the internet and watching iPlayer.
• Her favourite thing was using FaceTime to speak to her granddaughter in Australia.
Learning and outcomes• Challenging delivery model.
• Further strengthened our relationship with Tinder Foundation.
• Other library authorities interested in the project.
• Raised our profile within the council.
What next?• 100% Digital Leeds.
• Wider tablet lending scheme.
• Age UK Leeds Digital Angels project.
• Google Digital Garage project - BIPC.
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Get Online Newcastle
Our Journey▪ In the beginning
▪ Where we are now
▪ Future plans
In the beginning…….
Broadband Installation/ WiFi access for Newcastle Tenants
In 2015 Newcastle City Council (NCC) and Your Homes Newcastle (YHN) worked together to install broadband
to tenants living in YHN managed properties.
In the beginning…….
Free WiFi, Go Digital, is now accessible in the communal areas of ✓ All Sheltered & Supported Living Accommodation✓ Tower Blocks✓ Community Venues (Libraries, Community Centres & the City Centre)
In the beginning…….Tenant Engagement Activities
▪ Recruitment of Digital Champions ▪ World War ll Online Quiz Parties▪ Pop Music Online Quiz Parties▪ One to One or Group training offers
Total number of tenants introduced to WiFi = 340
In the beginning…….Working in Partnership
Funding from the Tinder Foundation was secured by Newcastle City Library to support the delivery of free basic computer
training to Newcastle City residents.
The computer training was offered to YHN tenants to help them use their free WiFi in a broader context.
Where we are now …….Working in Partnership
▪ The basic training was delivered at Newcastle City Library and became so popular with customers that it was made accessible to all residents of Newcastle, customers are also referred from agencies such as Places for People, Remploy, Igneous and JCP+.
▪ The course is delivered over 2 sessions every Thursday morning with the support of Digital Champion volunteers.
165 residents have completed the Learn My Way, Online Basic course.
David Atkinson, Get Online Champion Colin Morgan, Customer
Where we are now …….✓ Current Digital Champions – 14 (all tenants)
✓ Number of hours given by Digital Champions since May 2015 - 1,439
✓ Number of people engaged through all activities – 900
✓ Number of organisations interested in training their staff/volunteers to become get Online Champions – 15
In the future …….Needs identified
✓ Internet Taster sessions ✓ Learn My Way, Online Basics courses✓ New - Universal Jobsmatch introduction and online job searching courses (4 week offer)✓ New - Get Online Champion Training✓ Techy Tea Parties
These courses are now available for customers to book online and have been scheduled to run from October 2016 until March 2017.
If you want to know more about Digital Inclusion activities in Newcastle
email us at
Carnegie UK TrustLibraries and Digital
The Trust
82
Public libraries
83
Digital Inclusion
Leadership
Cooperation
Have a plan
Focus on personal
hooks
Tackle multiple barriers
Involve people
Make it fun
89
Track record
Safe space
Technology gateway
Community baseNetworked
Personal hooks and
making it fun
Partners
91Resources
Need to change for the final fifth
Finding the right partners
Local variation or a national approach
Reaching out
Where next?
Welcome
Learn My Way 4Demo and Q&A
What’s new?
Design and Styling
Moved to a new course engine
Moved to a new learning platform
Device neutral
Simplified navigation
Improved course structure
Learn My Way is great and we want to make it even better!
Learning:
Learning content has not been changed dramatically to ensure it does not disrupt 2016/17 delivery
Development:
Agile development process (short sprints)
User tested throughout
Design:
Simple, clean & modern
Accessible
Questions so far……..
Will the handbooks be updated to match the new look site?
Are the tasters and resources still going to be available e.g. stickman?
Is there an audio function?
Certificates?
Bookmarking?
Are the literacy and numeracy initial assessments still going to be available?
Let’s take a look…….
Data Collection● Learner Management will be created and accessed in the same way:
○ All FDI course completions will be captured automatically○ CaptureIT will be available to add skills development manually ○ ULN will be created/retrieved at registration
● Future developments: ○ CaptureIT will become more flexible so it will be easier to log digital skills learning for an
individual (currently by project) along with other support provided e.g. access to HMRC services, online health information.
○ A very short learner confidence survey will be made available to all learners to allow us to find
out their response shortly after they’ve completed learning - this will allow us to manage individual course impact.
It’s just the beginning so what next………...
● New courses ● Improvements to existing courses ● Learner Management● Help others section - new courses and
resources for UK online centre partners ● And more……..
