libqual tm impact on the texas a&m university libraries libqual tm impact on the texas a&m...
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LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Prepared by Dr. Colleen CookDean, Texas A&M University Libraries
and
Michael MacielData Analyst, Texas A&M University Libraries
American Library Association
Midwinter Conference 2008
Philadelphia, PA
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Undergraduates Library Website Good place to study Courteous and helpful service
Graduates Library Website Print and electronic collections
Faculty Library Website Print and electronic collections
USER IDENTIFIED NEEDS
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Hours of Operation Increased: Library Annex – 24 Hours; 5 Days/Wk West Campus Library - 24 Hours; 5 Days/Wk Medical Sciences Library – Open until 1AM Sun – Thurs Cushing – Open until 7 PM Mon – Fri
Customer Service Culture at Service Desks
YOU TOLD US, WE DIDAffect of ServiceAffect of Service
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Reserves reorganized: Self-serve reserves 3 day turnaround on placing reserves ResDesk – Online resource enabling users to track items placed on reserve
SearchDesk – Online resource enabling users to track missing items
Evans Collection Shelf Reading Project Completed 2007
YOU TOLD US, WE DIDAffect of ServiceAffect of Service
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Increase in resources: 4% increase in Total Volumes Held 12% increase in eBooks 6% increase in online serials
Talent hired to reorganize & redesign Libraries’ websites
Digitizing of Maps and Microforms
YOU TOLD US, WE DIDInformation ControlInformation Control
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Deliver eDocs & RAPID Electronic Delivery of ILL materials within a 24 hour period
94% fill rate
Improved Online Reference Support AskNow – online reference Subject Portals & RSS feeds
YOU TOLD US, WE DIDInformation ControlInformation Control
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Purchase of Major Databases from: Alexander Street Press, ASM International, Elsevier, Gale, Proquest, SPIE, Wiley & Wilson
Purchase Special Research Collections Senator Phil Graham Papers Cervantes Project Collection Dawson French History/Literature Collection Mexican Colonial Imprint Collection Mexican Revolution Collection Entomology Collection
YOU TOLD US, WE DIDInformation ControlInformation Control
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Group Study Rooms Additional rooms added in the
Evans, West Campus Library & Medical Science Library Branches
On-demand check out system withrestaurant-like pagers
Computers installed in Group Study Rooms Creation of Individual Study Rooms
YOU TOLD US, WE DIDLibrary as PlaceLibrary as Place
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Purchase of additional Laptops with On-demand check out system
In-Building Wireless system upgrade
Campus redesign to retain library parking
YOU TOLD US, WE DIDLibrary as PlaceLibrary as Place
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Evans Improvements Consolidation of Reference Desks Study tables and carrels balance New microform readers/scanners
Medical Sciences Library Single Customer Service point Upgraded Education Center
YOU TOLD US, WE DIDLibrary as PlaceLibrary as Place
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
Policy Sciences and Economics Improvements Bookshelving reorganized Quiet Area and Soft Seating provided
West Campus Library Creation of Silent Study Area Patent & Trademark Office relocated Reference Area redesigned
YOU TOLD US, WE DIDLibrary as PlaceLibrary as Place
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
HIGHEST PERCEIVEDUndergraduates
Good place to study Modern equipment to use Courteous and helpful service
Graduates Courteous and helpful service Electronic access to library resources
Faculty Courteous and helpful service Electronic access to library resources
LibQUALTM Impact on the Texas A&M University LibrariesLibQUALTM Impact on the Texas A&M University Libraries
HIGHEST DESIREDUndergraduates
Good place to study Modern equipment to use Library Website Electronic access to library resources
Graduates Print and electronic collections Electronic access to library resources Library Website
Faculty Print and electronic collections Electronic access to library resources Library Website
The EndThe End
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