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Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 1
Tuesday 20th December 2011
ISSN 1834-3058
Four pages of news Travel Daily today has fourpages of news and photos,plus full pages from: (click)
• TMS Asia Pacific jobs• AA Appointments jobs
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GSR scales down frequencySQ ramps up Oz flights SINGAPORE Airlines will addthree new weekly services fromAdelaide to Singapore during theNorthern Summer, boosting flightfrequencies to 10 per week to theSouth Australian capital as part ofa wave of capacity adjustments. Brisbane and Perth will also seeextra frequencies, up from 19 and18 respectively to 21/week, from25 Mar to 27 Oct 2012. SQ said the boost was necessary“in order to match capacity toprevailing demand for travel.” The carrier has also increasedfrequencies on routes to Male(now twice daily), Mumbai (from17 to 19) and Seoul (up to fourflights daily including one thatcontinues to San Francisco. Destinations which face cutbacks include Moscow-Houston,Taipei and Abu Dhabi.
Wolgan summer deal WOLGAN Valley Resort & Spa isoffering a two-night ‘SummerRetreat’ priced at $1,450ppts forstays between 06 Jan & 31 Mar,representing a saving of $500. The deal includes accom in aluxury Heritage Suite, all meals, 2on-site nature based activities perday, pre-dinner cocktails &canapes on one night, and more. Conditions apply - 02 9290 9733.
oneworld addition KINGFISHER Airlines will bewelcomed into the oneworldairline alliance on 10 Feb 2012,boosting the group’s globalnetwork by over 40 destinations. It’ll be the first Indian carrier tojoin any of the global airlinegroups and third new member in2012, with airberlin and MalaysiaAirlines to be added to thealliance later in the year. British Airways was the sponsorairline of Kingfisher’s entry intothe group after completing adetailed review of its readiness. Members of any of oneworld’sairline frequent flyer programswill be able to earn and burnpoints on IT’s King Club program. IT serves 54 destinations in ninecountries, and will bolsteroneworld’s coverage to 800destinations in 150 countries. Earlier this year, Star Alliancemember-elect Air India wasknocked back entry into thecompeting alliance after it “failedto meet contractually agreedjoining instructions” (TD 01 Aug).
GREAT Southern Rail will cutback transcontinental departureson its flagship Indian Pacific andThe Ghan to once a fortnight, asthe rail company takes action toimprove operating sustainability. GSR outlined a range of serviceadjustments late yesterday for its2012 season, which will seefrequencies rolled back duringthe low season to once every 14days, effective immediately fortravel from Dec 2012 to Jan 2013. During the shoulder season GSRwill operate just a single weeklydeparture - for seven months fromMar to Aug as well as Nov for theIndian Pacific & five consecutivemonths from Jan to May, as wellas Sep and Nov for The Ghan. The firm says although serviceswill be operating less frequentlyweekly capacity is unchanged asadditional carriages will be addedto each journey.
PCB expects big 2012 PERTH Convention Bureau saysit expects 50,000 delegates toattend 91 business events overthe 2011/12 financial year whichwill generate over $102 millionto the West Australian economy.
The changes come after a reviewinto passenger demand againstonboard capacity highlighted “theneed to improve operatingsustainability in an increasinglycompetitive tourism market.” GSR’s interim chief exec RussellWestmoreland said the move willimprove efficiencies “in anincreasingly competitive tourismenvironment.” “Australia’s Great Train Journeysare a tourism product and as such,we need to build our operationsaround customer demand,”Westmoreland said. Travel agents with affectedbookings will be contacted byGSR’s sales team.
Scoot wants a tagline SINGAPORE-based Scoot haslaunched a comp for people tocome up with a slogan for thecarrier - see www.Flyscoot.com.
The International Cruise Council Australasia (ICCA) is the peak
cruise industry body representing 28 x Cruise Lines that carried
over 500,000 Australians and New Zealanders in 2010.
The role of Cruise Industry Trainer is responsible for the
development, implementation and delivery of all areas of the
ICCA training syllabus.
Candidates must hold a Certificate IV in Training & Assessment
and be prepared to travel extensively throughout Australia
and New Zealand to deliver training.
All enquiry will be treated with the strictest of confidence –
email to [email protected]
Applications close Friday 6th January 2012
Position Vacant
Cruise Industry Trainer
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 2
Tuesday 20th December 2011
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HOT on the heels of introducingnew air routes focusing on point-to-point fares, Air Australia is tolaunch its own holiday arm calledAir Australia Holidays next month,packaging group tours combininghotels and flights to Honolulu,Phuket and Bali. The holiday division is just oneof the announcements MichaelJames revealed in Honolulu onSun after the airline’s successfullaunch of nonstop flights toHawaii from BNE & MEL. Encouraged by positive forwardbookings, James plans to add athird weekly flight to Honolulu ex-Brisbane and Melbourne inMarch and will do the same withPhuket and Bali. “Our strategy is to add anadditional A330 jet every sixmonths to cope with the demandwe are getting,” James said. In a move which may concerntravel agents, the ceo said “we
will do a ‘a web only’ special fromtime to time which will haveagents screaming at us, but inturn we will also have an ‘agentsspecial’ to reward them for theirsupport, so it will balance out,”he predicted. James said the airline recentlyturned to Facebook to promote aone-way fare from Melbourne toPhuket for only $329, instead ofthe normal $429 and it went viral. “It exceeded our target by $3mand we didn’t have to spend apenny in advertising, so we’llobviously look at doing more ofthat in future.” He said the number of peoplewho have booked on its new BNE-MEL-BNE twice-daily domesticservice has been a surprise. “We were expecting losses onthe route for at least 3 months,but right now it’s almost break-even.” “Even though we are getting alot of hurdles from thecompetition, it hasn’t been easy,a lot don’t want us to succeed. “But as long as we keepoperating outside the box andbeing different and focus on ourdirect services ex Melbourne andBrisbane, we’ll make money andcontinue to grow,” he said.
Air Australia adds holidays
A380 triple delivery IT’S been a busy few months onthe Airbus A380 production line,with a number of superjumbodeliveries in recent days includingQantas’ twelfth A380 which washanded over on Fri in a formalceremony in Toulouse, France. The new QF aircraft has beennamed Phyllis Arnott, after thefirst Australian woman to receivea commercial pilot’s license. On the same day Airbus deliveredChina Southern’s second A380,also in Toulouse, while thetwentieth superjumbo forEmirates was formally handedover in Hamburg.
QH/Viva! callback QANTAS Holidays and Viva!Holidays have launched a newcontact centre call back system,which it claims means agents will“never again” be required to waitin a queue. The system enables agents toselect a call back function andleave a message which retainstheir spot in the call centre queue.
EY up airberlin stake ETIHAD Airways has becomethe biggest single shareholder inairberlin, lifting its stake in thecarrier to 29%, and announcingnew flights from Berlin to AbuDhabi (TD breaking news). The deal lifts EY’s total numberof destinations serviced, eitherdirectly or via partners to 269. AND, EY has signed with Avis toallow Etihad Guest members toearn miles when renting a vehicle.
Pacific Sun backlash PASSENGERS of P&O Cruises’Pacific Sun voyages which havebeen cancelled due to the sale ofthe ship (TD yest.) have taken toFacebook to lodge their distasteand upset at the move. The cruiseline’s social media sitehas a growing list of passengercomplaints regarding alternativesbeing offered on other ships fromdifferent departure cities,requiring them to pay for airfaresto get to the cruise origin. Comments vary from “totallydevastated” to “very disappointed”with one future Pacific Sun guestsaying: “P&O, my holiday that Ihave been working so hard for isnow in tatters.”
QF Gold Coast return? QANTAS is understood to beconsidering relaunching servicesto the Gold Coast with a party ofdelegates this week spotted atthe airport measuring facilities &looking at aircraft parking bays. The new Virgin Australiabusiness class product has seen apremium cabin offering for theGold Coast for the first time sinceQF replaced its Gold Coast flightswith Jetstar operations.
CWT to Go mobile app CARLSON Wagonlit Travel haslaunched a new mobileapplication for Smartphone users. The CWT To Go program letstravellers see their itineraries,make changes and offers locationbased information.
QF/LAN Santiago OK THE International Air ServicesCommission has given a greenlight for Qantas & LAN Airlines tocodeshare on Qantas’ soon todebut Sydney-Santiago route. The IASC also renewed 5-yeardeterminations for Qantas’services to Hong Kong, Germany,Thailand, Philippines, Japan, Fiji,Korea, Switzerland, Indonesia,Papua New Guinea and France.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 3
Tuesday 20th December 2011
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AFTA UPDATEThe latest insights from AFTA’s
Chief Executive, Jayson Westbury
AS 2011 draws to a close and everyone is busy finalising those last minutebookings and fine tuning client itineraries, not to mention sorting outlast minute plans for Christmas Day and managing the family issues andgift arrangements, I encourage everyone to take a breath. When youwant something done ask a busy person. Travel Agents are the livingexample of this quote. What a year 2011 has been and it never ceases to amaze me just howbusy a travel agent can be. That is until we get to the end of 2011. What could go down as the busiest year on record, but perhaps not forthe right reason, will be well remembered by all in the travel industry. Congratulations to the Australian Travel Industry and Travel Agents formaking it to the end of 2011. It has been a marathon and with everythingI have crossed, I hope 2012 will be just as busy but for different reasons. Christmas is a real time for family so I hope that whatever your role inthe travel inudstry you will get a chance to take a breath and spendsome time with your family. The people that support us and allow us allto do the things we do everyday are often the last ones we remember tosay thank you to. No matter what your plans over the Christmas Holiday period, pleasebe safe and enjoy yourself whenever you can. I will be taking a short break and will be back doing thisweekly column from 10 January 2012. So to all the loyalreaders of Travel Daily, have a happy and safe Christmasand I hope that 2012 brings you all the success and goodfortune that you deserve.
Expedia reviews tool ONLINE travel company,Expedia.com.au has updated itshotel review platform to offer amore comprehensive view oftraveller’s opinions on properties. Expedia Verified Reviews will bedisplayed on the Australianwebsite taken from a broadselection of reviews from sister-companies of the Expedia brand. Users can also submit reviewsand photos for sharing on thenew platform. Amee Evans, marketing andcommunications manager saidAussie travellers tend to be quitespecific when booking a hotel. “Just over one third (37%) ofAustralians ranked thedescription of the experience asthe key aspect of a hotel review,followed by just over a quarter(27%) ranking the ‘out of five’rating by reviewers. “The description was key foralmost half (44%) of youngAussies (18-24), the highest ofany age group,” Evans said.
THE JTGGroup, inconjunctionwith Airtickets,has announcedthe HarveyWorld TravelMarion officeas one of fouragency winnersin its recentnational SQEarlybird salespromotion.
Wenn, and Maurice Baggio, SQsales manager South Australia(missing is Dan Zadow).
HWT Marion JTG winners
The agency won two Economyclass tickets to any SQ Europeandestination or to Houston or NewYork, in the US or Sao Paulo,Brazil, along with a $2,000 cashpassport. Pictured here is the HWTMarion team receiving their prizefrom left are: Frank Gatta mgrAirtickets SA; Natasha Pirone,Sharon Evans, manager HWTMarion, Naomi Sharet, Anita
BNE Christmas rush BRISBANE Airport is advisingpax passing through the domesticterminal on the busiest days ofthe year (23 & 24 Dec) to “planahead and allow extra time to getto and through the airport.”
Jetstar adds int’l seats JETSTAR will increase its seatcapacity to Honolulu, Bali andThailand by 40% year on yearbetween 23 Dec and 31 Jan, anincrease of 28,000 seats in timefor the Australian holiday period. Three extra services will also berolled out between Melbourneand Bali, two between bothSydney and Bali and Honolulu;one additional weekly servicefrom Sydney to Phuket and fromMelbourne to Bangkok.
Hayes urges single Qld voice TOURISM Queensland ceoAnthony Hayes has pledged tofocus on the creation of a 2012/13 financial year TQ business planthat reflects the priorities of thestate’s tourism operators. In a message to the industrywrapping up the 2011 ‘annushorribils,’ Hayes said a majorcriticism levelled at the industry isthat “we don’t speak with onevoice; we don’t always work as a
team, and we are too focused onlittle issues rather than the bigjuicy goals at the end. “That’s why we are nowworking so closely with TourismAustralia and Destination NSW inthe international markets - onevoice, one focus,” he said. Hayes said TQ was looking atways to work in closer partnershipwith the regional tourismorganisations and other industrypartners within Qld “to capitaliseon the opportunities ahead of us”.
NCL booking engine NORWEGIAN Cruise Line haslaunched a new online travelagent booking tool, with futureenhancements including theability to create group blocks andmore - see www.bookncl.com.
VIRGIN Atlantic is set to helppassengers make the most ofthe festive season, by offeringtraditional Christmas dinners onall flights to and from the UK on24th, 25th and 26th Dec. Turkey, stuffing, roast potatoesand gravy will be on offer in allclasses, while those in UpperClass will also partake in afestive cocktail of winter Pimms,plus mince pies for dessert. Unfortunately the meals willbe accompanied by thequestionable vegetable choiceof brussel sprouts.
BOEING has launched a fun newwebsite which offers the uniqueopportunity to create your veryown livery for its 787. The ‘Design Your OwnDreamliner’ page lets aviationnuts and airline staff alikechoose the colour, paint optionsplus font and text - andcompleted designs can besubmitted to Boeing forinclusion in a special gallery - seedesignyourown.newairplane.com.
Website: www.traveldaily.com.au | Phone: 1300 799 220 | Fax: 1300 799 221 | Email: [email protected] Page 4
Tuesday 20th Dec 2011
Travel Daily is Australia’s leading travel industry publication.Produced each weekday since 1994, the newsletter is first with thelatest industry news and is available by paid subscription to peoplewithin the travel industry. Sign up for a free 14 day trial subscriptionat www.traveldaily.com.au.PO Box 428, West Ryde, NSW 1685Phone: 1300 799 220 Fax: 1300 799 221
Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation ofTravel Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.
Publisher/Managing Editor: Bruce PiperEditor: Guy DundasContributors: Chantel Long, Lisa Maroun,Jenny Piper and Barry MathesonEmail: [email protected]
Advertising and Marketing: Lisa Maroun(Manager), Lisa Martin and Magda HerdzikEmail: [email protected] Manager: Jenny PiperEmail: [email protected]
Travel Daily Group:
G’Day USA Mudfest The 2012 G’Day USA Program isto feature a short film version ofMudgee’s MudFest InternationalShort Film Festival at the EgyptianTheatre in Los Angeles on 17 Jan.
Swire gets animated SWIRE Hotels have launched anonline animated promotion of itsproperties in Beijing, Hong Kongand the UK, which showcase eachhotel’s location in relation to thecity, facilities, views & more - seeyoutube.com/watch?v=qrJuk2s0aH0.
PR New Year sale PHILIPPINE Airlines haslaunched $1004 return flights toManila ex MEL and $1083 ex SYDon sale until 15 Jan and travelfrom 02 Feb to 30 Jun 2012.
on location in
Abu DhabiToday’s issue of TD is coming toyou from Abu Dhabi, courtesy
of Jumeirah Hotels andResorts, Etihad and the Abu
Dhabi Tourism Authority.ABU Dhabi is the capital of theUnited Arab Emirates, and hasseen stunning development overthe last forty years. Tourism infrastructure is stillgrowing, with recent additionsincluding the Ferrari World themepark and the Yas Marina FormulaOne racetrack - but warn yourclients that both are closed onmost Mondays of the year. However a fabulous experiencefor both individuals and groups isa visit to the Abu Dhabi FalconHospital - the world’s first facilitydedicated to the care of AbuDhabi’s national bird. Falconry is a long-runningtradition in the UAE, and thehospital provides a unique insightinto the care of these majesticcreatures which are still used forhunting sport in some countriesof the world. Visitors to the Falcon Hospitalare treated to a detailedexplanation of the traditions,before getting up close andpersonal with some of the patients. One lucky guest each time getsto feed a ravenous raptor, whilethe tour concludes with a visit tothe on-site conference centrewhich offers facilities for up to200 visitors at a time formeetings and functions. See www.falconhospital.com.
MEL int’l visits up 10% MELBOURNE Airport has seen a10% year on year growth ininternational passenger numbersduring Nov, despite a “challengingyear for aviation.” CEO Chris Woodruff said of the546,000 movements the highestmarket for growth was Taiwan, up24%, followed by China & Ireland(20%), Canada (18%), NZ (10%),and Japan and Korea (6%). Domestic passenger numbersslipped 3% to 1.810m, reflectingthe challenges facing domestictravel, including the impact of theQantas grounding and Tiger’scontinued rebuilding of itsoperation, the airport said.
JetBlue/SQ interline NEW York City-based carrierJetBlue and Singapore Airlines areto begin a new interline deal onflights between the US andEurope, Singapore and beyond,providing seamless connectionsfor passengers.
$US1,800 shore excur. SILVERSEA Cruises has releaseddetails of a unique Monaco GrandPrix shore excursion for guestsaboard the 540-passenger SilverSpirit sailing on 24 May. The 70th Grand Prix de Monacotour package includes reservedseats for time trials, an invitation-only cocktail reception, a themeddinner and reserved seating forthe F1 race, priced at US$1,799.
NEW Horizons Holidays recentlyspoilt a group of WA agents on afamil to Bali, where they stayed atthe Karma Kandara and WRetreat & Spa Seminyak. Pictured at the exclusive BeachHouse at The Legian from left are:Jodie Sarginson, Best Flights;Cheryl Schell, Jetset Joondalup;
Emily Burr, Champagne Travel;Chris Evans, New HorizonsHolidays Managing Director;Terese McDonald, Jetset Hillarys;Tammee Lynn, Attadale Travel;Vicki Gordon, New HorizonsHolidays Sales Manager; DomenicMammoliti, Garuda and DanielBromley, Jetset Woodvale.
Good Karma for New Horizons
You have until the end of the month to send in your party snaps.Email your office festive photos (including names of the peoplepictured) and where your party was held at to:[email protected]
Pictured above are: Daniel Warda, Tuan Chung, LucianaWhichelow, Jo El Chami, Natasha Jaglica, Melissa Geftakis,Rebecca Rosz and Yolanda Schreij.
Keep those Chrissy photos coming and you too could be in therunning to win the fabulous Fraser Suites Sydney Two BedroomSuite overnight accommodation prize, just like Solange, who hassent in the above photo entry.
Send in your Xmas photos and win a
night in at Fraser Suites Sydney!Send in your Xmas photos and win a
night in at Fraser Suites Sydney!The latest entry into our Christmas photo competition comesfrom Solange Francois of BCD Travel.
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