Trusted procurement for better buildings and homes LHC.GOV.UK

FRAMEWORK AGREEMENT GUIDEFor timber window and door products

WHY WORK WITH LHC?

These are the key reasons to work with LHC

whether you’re a public sector organisation

looking for procurement solutions or a supplier

with products or services to provide.

Knowledge and experience of procurement Our organisation began half a century ago and over five decades we’ve developed and shaped our service to meet the evolving needs of our clients.

Recognised technical expertise Our technical expertise is built on continuous research by our team of technical specialists who consult with clients on the outcomes they need and suppliers on the range of available solutions.

Commitment to better buildings and homes Our ultimate goal is helping our clients deliver better environments for the communities they serve, a goal we support through our frameworks, that address every aspect of quality, and our selection of the most appropriate suppliers.

Fast and efficient procurement Once LHC Appointed Companies are established for a framework, the process of calling off projects and commissioning work is very efficient. Terms and rates have been agreed and even when a mini competition is required, the majority of contractual arrangements have already been finalised. Project work can start quickly.

Financial gains Working with LHC frameworks gives suppliers access to construction, refurbishment and maintenance projects of over £200m each financial year. Clients who spend more than £200,000 on two or more frameworks in a year will benefit from a share in the LHC operating surplus we return to Members.

Please read this guide in conjunction with the LHC guide to understanding and using pre-tendered frameworks, available on our website.

WWW.LHC.GOV.UK/MEMBERSHIP

0303

This framework agreement has been established in strict compliance with UK Public Sector procurement rules for use by public sector bodies in the UK as detailed in the LHC buyer profile (www.lhc.gov.uk/buyerprofile) and as specified in the Contract Notices:

-- 2013/S 14-019208 England and Wales

-- 2013/S 15-021081 London

-- 2013/S 16-022910 Scotland

These were published in OJEU in January 2013 with 7 successful tenderers appointed in November 2013.

Fully OJEU compliant, it provides local authorities, housing associations and other social landlords with easy access to timber window and door products for use in refurbishment or new-build projects. The products specified by the framework offer a number of benefits:

-- Compliant and consistent product quality – products and services conforming to latest UK and European Standards

-- Assurance that timber is legally sourced from sustainably managed forests – compliance with EU Timber Regulation No. 995/2010:2013 EUTR

-- Minimising heat loss to keep energy costs down – high efficiency energy ratings available

-- Help to protect property – enhanced security features available

-- Harmonised performance characteristics – all products CE marked to BS EN 14351-1

-- Peace of mind that problems will be rectified – 10 year product and installation guarantee

The LHC Framework Agreement for timber window and door products is available to public sector organisations in England, Wales and Scotland.

About this framework agreement

LHC.GOV.UK

LHC Appointed Companies are selected based on price, essential requirements, a range of qualitative assessments and a structured interview

05

About the tender

Interested companies were invited to complete a Pre-Qualification

Questionnaire (PQQ), which sought detailed information on

several criteria, prepared and formatted in accordance with

PAS 91:2013 ‘Construction pre-qualification questionnaires’,

before inviting selected companies to complete an ITT and

Offer Document.

PAS 91:2013 was published by the British Standards Institution and sponsored by the Department for Business, Innovation and Skills (BIS) to provide a consistent set of pre-qualification questions to be used throughout construction procurement.

Stage 1: Selection criteria Stage 2: Invitation to tender

-- Economic and financial standing

-- Employment practices

-- Health and safety management

-- Sustainable and environmental management

-- Technical capacity including quality management

-- Experience of working in public sector properties

-- Managerial capability, product range and support

-- Technical support provided to the client

-- Compliance with EU/UK legislation

-- Quality management and procedures

-- Equal opportunities and diversity

The companies that scored sufficient marks in the PQQ were invited to complete an offer document (invitation to tender).

The offer document provided detailed service and product specifications and sought a response from companies on their conformity to these requirements.

LHC.GOV.UK

The diagram below shows the process a supplier completes to become

an LHC Appointed Company and to be awarded a contract (or “call-off”).

It also highlights the support LHC provides once a project is live.

From pre-qualification to call-off contract

When buyers are ready to choose a supplier for an individual project

they should start the process by talking to LHC. LHC will coordinate

either a direct award, if there is a single supplier on a framework,

or a mini-competition if there are several.

-- A mini-competition involves all capable LHC Appointed Companies

-- A direct award is made to a single company, with justifiable

reasoning, without reopening competition

Awarding contracts “Call-offs”

LHC provides support and technical assistance throughout

the life of a project, as required:

-- To ensure high quality standards are maintained

-- Service levels are fulfilled

-- Delivery periods are met

LHC also welcomes discussion and feedback on completion of projects

Works commence/complete

Pre-qualification questionnaire

Appointing companies

Selected suppliers submit offer documents covering:

-- Specification for products and services

-- Testing and certification

-- Service capability

-- Pricing

Scores are then awarded to each supplier in respect of

each evaluation criteria.

A detailed evaluation report is prepared which shows

for each tenderer a:

-- Weighted score under each heading

-- Value for money index

-- Company or companies recommended for appointment

Offer documents and evaluation

Pre-qualification questionnaire

Suppliers complete a pre-qualification questionnaire accessing:

-- Company standing

-- Financial standing employment practises environmental

awareness capacity and geographical range

-- Installation capability

-- Technical capability

-- Quality systems management capability

-- Experience of supply to the public sector

-- Sustainability and social value

Our aim is giving LHC clients and Members a choice of Appointed

Companies to work with. Numbers vary per framework in line with

anticipated demand and subject to the number of qualifying suppliers.

-- All suppliers are notified of the results and the unsuccessful

tenderers can choose to have a debriefing to help improve future offers

-- Contract Award Notices are published in the Official Journal of the

European Union (QJEU) and on the LHC website

07

LHC.GOV.UK

Award weighting criteria

25%Essential requirements

Items considered to be

essential to the delivery of

this arrangement are:

-- The range of product

types offered

-- Conformity to the LHC

specification

-- Quality of delivery and

expertise

-- Provision of guarantees

Award weighting criteria are established on each individual framework and can be flexed to a buyer’s individual needs.

Public sector officers can obtain a copy of the full LHC evaluation report on request.

50%Pricing

Prices were tendered using two

methods of analysis:

-- A built up matrix of 21

selected commonly

specified window and

door types

-- A contract scenario for

the refurbishment of 100

dwellings to be fully priced

and submitted as detailed

quotations

Both methods were

priced to present

analyses for workstream 1

and workstream 2.

25%Qualitative Assessment

Administrative and management services were assessed using

responses included in Offer Documents and through in-depth

interviews with each company. Activities covered by the

assessment included:

-- Project registration, tracking and programming

-- Client and contractor liaison

-- Manufacturing processes and factory control

Plus, for Workstream 2:

-- Site management including project supervision

-- Compliance with survey and installation codes of practice

-- Resident and client liaison

-- Final inspection and signing-off procedures

Technical support and design services offered to the client

were scored, including:

-- Assistance in the choice of fenestration design

-- Advice on solutions for compliance with statutory regulations

-- Assistance on the choice of hardware for security, safety in

use and ease of operation

Sample products were assessed on the quality of construction,

finish and operation including:

-- Quality of appearance and finish

-- Robustness and durability of construction

-- Fixing and operation of hardware

-- Installation and effectiveness of gaskets and weather seals

-- Quality and installation of glazing units

An example contract scenario was also developed for

part of the pricing exercise in which the quality including

accuracy of interpretation, technical options and clarity

of presented information

The framework in action

As well as providing compliance, quality and best value to clients, LHC Framework for timber window and door products supports a streamlined process from the award of a contract (call-off) to completion of a project.

Confirmed competitive market prices Prices in place at call-off stage maintaining best value as established in the PQQ stage.

Quick and efficient procurement Speedy access to LHC Appointed Companies and the options of a mini-competition or direct award to enable the final selection of a supplier or supplier(s) for a project.

Instant access to project data Continuous access to information throughout the procurement process through the suppliers’ on-line portal.

High quality standards Standards of quality maintained throughout project through monitoring in accordance with ISO 9001 Quality Management System.

Service levels guarantee Guaranteed service levels from inquiry to supply providing peace of mind that services and works will be conducted effectively.

Quick project starts Enabled by pre-tendered procurement that reduces the cost and time input by public sector organisations and speeds up their access to companies.

Advice on design and regulatory compliance Guidance on interpretation and conformity to statutory regulations and planning requirements.

Delivery periods guarantee Guaranteed delivery periods that ensure services and works are delivered to meet work schedules.

09

There are two workstreams in the LHC Framework for

timber window and door products. Workstream 1 addresses

product range and options, while workstream 2 covers survey,

installation and site management services. Any products

used in workstream 2 must be consistent with workstream 1.

Workstream 1: Product range and options (also applicable to products used in workstream 2)

All timber windows and doors offered through this framework are available in a standard white high performance painted finish and any RAL colour option or translucent finish.

The windows and doors are compliant to BS 644, BS EN 14351-1 and PAS 24. Specification requirements laid down by the Wood Window Alliance have also been incorporated.

The product range includes enhanced security options that conform to BS 7950, PAS 24 and Secured by Design, which comprises:

-- Fixed lights

-- Side hung and top hung projecting casement

-- Tilt-before-turn

-- Top hung, fully reversible

-- Horizontal pivot

-- Vertical sliding sash

-- Single leaf residential doors – inward or outward opening

-- French doors

The products have all been designed to meet the requirements of the latest editions of The Building Regulations and Building (Scotland) Regulations including the energy saving requirements and conservation of fuel and power. These include:

-- Fire safety – egress windows and doors

-- Ventilation (including heat producing appliances) – compliant air management products

-- Conservation of fuel and power – energy efficient window and door products to meet and exceed the Window Energy Ratings (WER) band C and U-value requirements for both replacement and new-build projects (WER bands A and B are available)

-- Access to and use of buildings – for example, special needs hardware and low door thresholds

-- Enhanced security windows and doors

-- Safety in use including child safety

-- High performance glazing – including safety (laminated and toughened), self-cleaning and energy efficient glass.

LHC Appointed Companies will offer design advice and support on the interpretation and conformity to Statutory Regulation requirements including planning assistance.

All timber used in products available through this framework is legally sourced from sustainably managed forests, supported by certified due diligence and risk assessment requirements regarding the chain of custody and compliance with the EU Timber Regulation No. 995/2010:2013.

The products are all CE Marked to the harmonised standard relating to performance characteristics for windows and doors – BS EN 14351-1.

A 10-year product and installation guarantee will be provided for LHC projects.

Details of each workstream

LHC.GOV.UK

All companies appointed by LHC to workstream 2 offer a full survey and installation service including programming and resident liaison. Surveying and installation will be undertaken to the guidance set out in BS 8213-4 and include all finishing off and making good.

For refurbishment projects, existing windows and doors will be removed and responsibly disposed of for recycling.

-- Design advice and support on the interpretation and conformity to Statutory Regulation requirements including planning assistance

-- A full survey and installation service including programming

-- Residents choice exercises and ongoing liaison

-- All installation works and management undertaken to the guidance set out in BS 8213-4

-- The provision of insurance warranties, collateral warranties, bond or parent company guarantee and guarantees for workmanship and materials

Workstream 2: Survey installation and site management service

Details of each workstream

11

LHC.GOV.UK

LHC Framework Agreements provide compliance, quality and best value to clients, with a streamlined process for engaging with supplier companies

The follow table provides details of products included within

this framework and confirmation of which specifications each

of them meet.

Timber window and door systems offered

Principal system

Arden

Composite products

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

Principal system

CCG

Composite products

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

– –

– Manufacturer

–

Manufacturer

–

Manufacturer

–

✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

Timber window and door systems offered

Composite products AluminiumCapulex

AluminiumCapulex

– AluminiumCapulex

– AluminiumCapulex

AluminiumCapulex

AluminiumCapulex

Principal system

Janex

Composite products

Gilje Tre

Timber / Aluminium

Gilje Tre

Gilje Tre

–

Gilje Tre

Timber / Aluminium

Gilje Tre

Gilje Tre

Timber / Aluminium

Gilje Tre

–

–

–

–

Stali

Timber / Aluminium

Stali

Doleta

Timber / Aluminium

Doleta

✔ ✔ ✔ ✔ ✔ ✔ ✔

Principal system

Heron

Composite products

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

Manufacturer

–

✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

Principal system

Sidey

Composite products

Westport

Timber / Aluminium

Capulex

Westport

Timber / Aluminium

Capulex

–

–

Westport

Timber / Aluminium

Capulex

–

–

Westport

Timber / Aluminium

Capulex

Westport

Timber / Aluminium

Capulex

Westport

Timber / Aluminium

Capulex

Aluminium Capulex

Aluminium Capulex

Aluminium Capulex

Aluminium Capulex

Aluminium Capulex

Aluminium Capulex

✔ ✔ ✔ ✔ ✔ ✔ ✔

Principal system

Composite products

Westport

Manufacturer

Timber /

Manufacturer

Timber /

– Manufacturer

Timber /

– Manufacturer

Timber /

Manufacturer

Timber /

Manufacturer

Timber /

✔ ✔ ✔ ✔ ✔ ✔ ✔

Principal system

Sovereign

Composite products

Bereco Ltd

–

Bereco Ltd

–

–

–

Bereco Ltd

–

–

–

Bereco Ltd

–

Bereco Ltd

–

Bereco Ltd

–

✔ ✔ ✔ ✔ ✔ ✔ ✔

Wo

rkst

ream

2

Wo

rkst

ream

1

Fre

nch

do

or

Sin

gle

le

af

do

or

Ve

rtic

le s

lid

ing

sash

Ho

rizo

nta

l p

ivo

t

Fu

lly r

eve

rsib

le

Tilt-

be

fore

-tu

rn

Slid

ing

pro

jec

tin

g b

ay

Slid

ing

pro

jec

tin

g

ca

sem

en

ts

13

A

BC

D

E

F

G

I

H

J1

J2

J3

M1

M2

Appointed companies

Arden Windows Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

For contact details visit: lhc.gov.uk/arden

ardenwindows.net

CCG (Scotland) Ltd

Appointed for areas:

M1

M2

For contact details visit: lhc.gov.uk/ccg

c-c-g.co.uk

Heron Bros Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/heron

heronjoinery.com

Janex Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/janex

janex.co.uk

The New West Port Corporation Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/westport

west-port.co.uk

Regional lots

A London

B

South East England

C South West England

D East of England

E

East Midlands

F

West Midlands

G

Yorkshire & Humber

H

North West England

I North East England

J1 South Wales

J2 Mid Wales

J3 North Wales

M1 South Scotland

M2 North Scotland

LHC.GOV.UK

Workstream 1

Supply and Delivery

Workstream 2

Supply and Installation

Arden Windows Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

For contact details visit: lhc.gov.uk/arden

ardenwindows.net

Heron Bros Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/heron

heronjoinery.com

Sidey Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/sidey

idey.co.uk

Sovereign Group Ltd

Appointed for areas:

A

B

C

D

E

F

G

H

I

J1

J2

J3

M1

M2

For contact details visit: lhc.gov.uk/sovereign

sov-group.co.uk

CCG (Scotland) Ltd

Appointed for areas:

M1

M2

For contact details visit: lhc.gov.uk/ccg

c-c-g.co.uk

We’ve worked in procurement for five decades, developing and shaping our service to meet the evolving needs of our clients

Framework agreement for

timber window and door products

Product range and options (workstream 1)

Survey, installation and site

management service (workstream 2)

The timber windows and doors product framework agreement for England, Wales and Scotland is effective from

1st December 2013 until 30th November 2015 with possible extension to 30th November 2017.

England and Wales enquiries: 01895 274850

Scotland enquiries: 0131 306 0176

LHC.GOV.UK