lh corporate overview gartner 4 12 2014
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@2014, LiquidHub Confidential 1
LiquidHub Corporate OverviewApril 12, 2014
@2014, LiquidHub Confidential 2
LiquidHub
Fueling Digital
Transformation
● Digital Engagement
● Advisory Services
● Technology Execution
Inside the Hub
● US-Based with North American, Asian & European
Operations
● 1,500 Associates focused on customer success
● A Forbes Most Promising Company
Industry Focused
● Healthcare & Life Sciences
● Financial Services &
Insurance
● Commercial & Retail
LiquidHub is a digital integrator that
partners with businesses to improve customer
engagement and drive growth
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Digital Engagement
TechnologyExecution
Advisory Services
Digital Transformation
Bridging the Gap Between Business Strategy & Technology Execution
• IT Strategy, Planning & Roadmaps
• Digital Strategy & Alignment
• Next-GenerationEnterprise Architecture
• Portfolio Optimization & Rationalization
• Program and Project Management
• Innovative Management
• Cloud Solutions• Mobile Services• Social Media• Data & Analytics • Application Solutions
• UXPs & Collaboration• Application Management &
Operations• Infrastructure Solutions
• Digital Strategy and Architecture
• Multichannel Integration• User Experience (CX)
• Customer Engagement Platforms
• Customer Analytics• Core Technology Enablement
Digital Engagement
Advisory Services
Technology Execution
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Enabling Industry LeadersA Transformative Partner for our Clients
Financial Services & InsuranceHealthcare & Life Sciences Commercial Markets
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Financial Services
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Digital Engagement in the FS IndustryA robust and innovative multi-channel digital engagement strategy has become a sine qua non to growing your business and staying competitive
Financial professionals and clients have gone digital – online, mobile & social
They are very comfortable about engaging with investment service providers digitally
The industry has realized the importance of digital engagement and is investing in it
• 67% of wealthy clients said they own a ‘smart’ device
• Adults in the US- 85% access the
internet- 63% go online on
mobiles- 71% are on social
media
Sources: Investment News, Pew Research, PWC, CEB TowerGroup
Most firms feel the need to invest, but feel they need help with digital engagement initiatives
• 96% of senior WM execs said “multi-channel to increase client engagement” is priority for 2013-2014
• CRM, portfolio analytics & reporting, digital client communication, increased client reporting & enhancing advisor workstation were the top investment areas for wealth firms
• Clients accessing firm’s portal regularly are 40% less likely to leave when their advisor moves
• 94% clients responded positively to advisor use of tablets
• ~20% advisors say they gained new clients by using social media
• 96% of investment firms felt using multi-channel to increase client engagement was important, but only 68% felt confident of doing it on their own
• 87% of investment firms felt developing a mobile platform for advisor use was important, but only 45% felt confident of doing it on their own
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LiquidHub in Digital Client Engagement
We have a rich bouquet of solutions to help you engage better digitally
Our digital client engagement solutions target pressing industry problems
Our solutions are backed by our
Help you market & sell better to your clients & financial professionals in the mobile digital age
Prospecting
Help improve the client experience and efficiency in onboarding your clients & advisors
Onboarding
Help deliver more value and insights to clients & advisors and engage them better
ReportingEngage clients, partners and employees on multiple channels - mobiles, portals and others
Channels
Help leverage the power of internal and external data to sell, service and engage better
Data
We work with some of the largest investment management companies in the world.In our multi-year relationships with them, we have helped them bring innovative offerings to their clients and partners.
We have industry leading expertise in • Digital and technology strategy• Enterprise Architecture• Process Improvement• Delivery & Technology
Governance• Global delivery capabilities
We invest in building accelerators that help you accelerate speed to market.• Mobile frameworks, • Reference Architectures• ‘Innovation as a service’
offering.
Track record Capabilities Accelerators
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Healthcare
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Five Year Strategy & Roadmap
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10
our mission
To help our Clients transform their business models through Digital Customer Engagement
our strategy &
vision
our goal
To be recognized as a leading Digital Integrator with scale of over 10,000 associates and $500m Revenue by 2018.
mv
gLiquidHub 2018 Vision and Goals ( 5 year plan)
Build a premier Digital Integration firm focused on offering industry-specific (healthcare & financial services) solutions to enable Digital Transformation to both the Fortune 2000 and SMB markets.
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Financials and ProjectionsStrategic Organic + Inorganic Growth + Growing Profitability
Organic Growth + Acquisitions
2012 2013 2014 2015 2016 2017 2018 $-
$50.0
$100.0
$150.0
$200.0
$250.0
$300.0
$350.0
$400.0
$450.0
$94.0 $114.6
$138.5 $167.6
$204.5
$248.0
$300.1 $12.0
$33.2
$51.5
$76.7
$100.3
$7.0 $11.0 $16.1 $23.8 $32.4 $43.5
$56.8
Revenue-Organic Revenue-Inorganic EBITDA
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2015 Targets & Operating Metrics
Our YE 2015 Targets
1) Grow Revenue to ~$200M
2) Gross Margin of 35%
3) EBIDTA of ~15%
4) Grow DCE Revenue > 75% (from 60% in 2013)
Our key goal by the end of 2015 is to establish ourselves as a leading Digital Engagement Advisory and Integration firm, focusing our services on the Healthcare
and Financial Services industries.
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Growth Strategies to drive both Revenue and Margin expansion
Offshore mix
Accelerated Digital Engagement Capability GTM
Organic Growth (Enterprise Accounts)
Acquisitions
Select Drivers
LiquidHub has a number of short-term and long-term growth opportunities driven by company-specific and industry-related factors
Select acquisitions in key industries and practices areas will provide leverage to existing platform/clients
Numerous industry trends, such as the need for Digital Engagement to bring the focus on the customer, are driving accelerated demand for Digital Transformation capabilitiesThe Company will use its 75,000 sq. ft. development center in Hyderabad, India as a platform for continued growth of offshore operations and increase in high margin revenue mix.
With deep technology expertise, proven solutions and blue-chip clients, LiquidHub is positioned as a competitive alternative to Tier-1 service providers
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Digital Integrator Market Opportunity
• Multi-Disciplinary Capabilities- To effectively assist clients with Digital Transformation Integrators need combined expertise in Strategy and Industry Domain, Innovation & Design, Digital Technologies, and Enterprise Technology Integration
• Changing Competitive Landscape - As the Global IT Services Landscape experiences rapid change, we have continued to adapt our positioning and capabilities as a Digital Systems Integrator
• Execution - LiquidHub is uniquely positioned to establish a competitive position in the DCE market as a Large Portion of what we do today is already around Customer Engagement (60%)
Market Opportunity
Digital Integrator
A new breed of solutions integrator
enabling Digital Transformation
Digital Strategy & Domain Expertise
Digital Strategy Vertical Expertise
Next Gen Architecture
Emerging & Enterprise Technology
Social/Mobile/ Analytics /Cloud
Enterprise Technologies
Global Delivery
Innovation &Design
Experience DesignInnovation Labs
Intellectual Property
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LiquidHub Solutions & CapabilitiesLiquidHub’s Solutions and Capabilities provide a mix of Strategy, Advisory, Development & Integration, with significant Pull Through potential for ongoing Managed Services
Healthcare & Life Sciences
Financial Services Commercial Markets
Data & Analytics
Customer Engagement Platforms
Multi-Channel & UX Platforms
Digital Strategy and Architecture Services
Strategy
Social MediaMobile
Program Management
Enterprise Architecture
Web Enterprise Portals
Content Management
Enterprise Integration
App Development & Maintenance
Platform Management &
Operations
AnalyticsInformation
ManagementBig Data
Digital Customer Engagement Solutions
Marketing Sales E-commerceService
Dig
ital In
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Cap
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Strategy&
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ManageOperate
ArchitectBuild
Integrate
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Contact Us
Corporate HeadquartersPhiladelphia, PA500 E. Swedesford RoadSuite 300Wayne, PA 19087 Phone: 484.654.1400
Mumbai, India OfficeSIMRAN CENTRE, 4th floor, 30/H Parsi Panchayat Road,Andheri (E) Mumbai - 400069, INDIA
New York, NY Office800 3rd Ave, 3rd FloorNew York, NY 10022Phone: 212.682.3909
Boston, MA Office101 Federal Street19th FloorBoston, MA 02110Phone: 617.204.6162
Bridgewater, NJ Office1200 Route 22 EastSuite 2000Bridgewater, NJ 08807
San Francisco, CA OfficeSan Francisco, CA 94118Phone: 925-998-1797
Hyderabad, India OfficeS2nd Floor, Block 1, DLF Cyber CityPlot No. 129-132, APHB Colony Gachibowli, Hyderabad - 500019, INDIA Phone: 91.40.40239000
Wilmington, DE Office1201 N. Market Street, Suite 400 Wilmington, DE 19801Phone: 484.654.2731
Amsterdam OfficeJohannes Vermeerplein 11, 1071 DV Amsterdam, The Netherlands