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Lexmark MS71x/MS81x and

MX71x/MX81x

Mono Product Study Guide

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Lexmark MS71x/MS81x & MX71x/MX81x Product Study Guide Rev 1.3

For Training Purposes Only 11/19/2012

Edition: November 2012 Revision: 1.3 The following paragraph does not apply to any country where such provisions are inconsistent with local

law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.

Comments may be addressed to Lexmark International, Inc., Department 352X/008-4, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the user’s responsibility.

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

PCL® is a registered trademark of the Hewlett-Packard Company.

All other trademarks are the property of their respective owners. © 2012 Lexmark International, Inc. All rights reserved. UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense.



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Table of Contents

LASER PRINTER NAMING CONVENTION ................................................................. 10

PRODUCT LINEUP ...................................................................................................... 11

LEXMARK MS71X/MS81X....................................................................................................................... 11

LEXMARK MX71X/MX81X....................................................................................................................... 11

TLI, TYPE AND SERIAL NUMBER LOCATION .......................................................... 12

TECHNICAL INFORMATION ....................................................................................... 13

PRINTER SPECIFICATIONS: MS71X/MS81X ............................................................................................. 13

DUTY CYCLE: MS71X/MS81X ................................................................................................................. 14

PRINT SPEED: MS71X/MS81X ................................................................................................................ 14

TIME TO FIRST PRINT (TTFP): MS71X/MS81X ........................................................................................ 14

MEDIA OPTIONS: MS71X/MS81X ............................................................................................................ 15

Input Options: MS71x ..................................................................................................................... 16

Output Options: MS71x .................................................................................................................. 17

Furniture Options: MS71x .............................................................................................................. 18

Media Size Support: MS71x .......................................................................................................... 19

Input Options: MS81x ..................................................................................................................... 20

Output Options: MS81x .................................................................................................................. 21

Furniture Options: MS81x .............................................................................................................. 22

Media Size Support: MS81x .......................................................................................................... 23

TECHNICAL INFORMATION ....................................................................................... 24

SPECIFICATIONS: MX71X/MX81X ........................................................................................................... 24

DUTY CYCLE: MX71X/MX81X ................................................................................................................. 25

PRINT SPEED: MX71X/MX81X ................................................................................................................ 25

TIME TO FIRST PRINT (TTFP): MX71X/MX81X ........................................................................................ 25

SCANNER AND FAX SPECIFICATIONS: MX71X/MX81X.............................................................................. 26

ADF SCAN SPEED: MX71X/MX81X ........................................................................................................ 26

TIME TO FIRST COPY (TTFC): MX71X/MX81X ........................................................................................ 27

MEDIA OPTIONS: MX71X/MX81X ............................................................................................................ 28

Input Options: MX71x ..................................................................................................................... 29

Output Options: MX71x .................................................................................................................. 30

Furniture Options: MX71x .............................................................................................................. 30



Media Size Support: MX71x .......................................................................................................... 31

Input Options: MX81x ..................................................................................................................... 32

Output Options: MX81x .................................................................................................................. 33

Furniture Options: MX81x .............................................................................................................. 33

Media Size Support: MX81x .......................................................................................................... 34

THEORY OF OPERATION ........................................................................................... 35

ELECTROPHOTOGRAPHIC (EP) PROCESS ................................................................................................ 35

EP Process Components Cross-Sectional .................................................................................... 36

PAPER TRANSPORT SYSTEM ENHANCEMENTS AND CHANGES .................................................................. 37

Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x ........................................ 37

Paper Transport System Key Components: Sensors .................................................................... 39

Paper Transport System Key Components: Paper Transport ....................................................... 40

Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x ........................................................... 41

Paper Jam Locations: MS71x/MS81x ............................................................................................ 42

Paper Jam Locations: MX71x ........................................................................................................ 43

Paper Jam Locations: MX81x ........................................................................................................ 44

SCANNER SYSTEM: MX71X/MX81X ........................................................................................................ 46

Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x ....................................................... 46

ADF Key Components: Sensors .................................................................................................... 48

ADF Key Components: Paper Feed and Transport ....................................................................... 50

ADF Paper Path: MX71x/MX81x ................................................................................................... 51

Flatbed Key Components: MX71x/MX81x ..................................................................................... 52

CONTROL PANEL AND MENUS ................................................................................. 54

MS71X, MS810N/DN, MS811N/DN, MS812DN CONTROL PANEL ............................................................. 54

Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn ........................................... 54

MS810DE CONTROL PANEL .................................................................................................................... 56

Buttons and Functions: MS810de Control Panel ........................................................................... 56

MS812DE CONTROL PANEL .................................................................................................................... 57

Buttons and Functions: MS812de Control Panel ........................................................................... 57

Administrative Menu: MS71x/MS81x ............................................................................................. 58

MX710 CONTROL PANEL ........................................................................................................................ 59

Buttons and Functions: MX710 ...................................................................................................... 59

Home Screen: MX710 .................................................................................................................... 60

Home Screen Buttons: MX710 ...................................................................................................... 60

Administrative Menu: MX710 ......................................................................................................... 61



MX711/MX81X CONTROL PANEL ........................................................................................................... 62

Buttons and Functions: MX711/MX81x.......................................................................................... 62

Home Screen: MX711/MX81x ....................................................................................................... 63

Home Screen Buttons: MX711/MX81x .......................................................................................... 63

Administrative Menu: MX711/MX81x ............................................................................................. 65

SERVICE MENUS: MS71X/MS81X AND MX71X/MX81X ........................................................................... 66

SUPPLIES .................................................................................................................... 69

SUPPLY CHANGES AND KEY UPDATES .................................................................................................... 69

SUPPLY LIFE MESSAGING INFORMATION .................................................................................................. 70

Toner Cartridge Life Messaging ..................................................................................................... 70

Imaging Unit Life Messaging .......................................................................................................... 71

Fuser Maintenance Kit Life Messaging .......................................................................................... 72

How to Change Supply Life Messaging Settings ........................................................................... 73

Adjustable Supplies Alert Options .................................................................................................. 73

DETECTION OF NON-GENUINE SUPPLIES ................................................................................................. 74

TONER CARTRIDGES ............................................................................................................................... 75

MS71x and MS81x ......................................................................................................................... 75

MX71x and MX81x ......................................................................................................................... 75

Imaging Units: MX71x and MX81x ................................................................................................. 75

MAINTENANCE ITEMS .............................................................................................................................. 76

Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x ................................... 76

Fuser Maintenance Kit ................................................................................................................... 76

Roller Kit ......................................................................................................................................... 76

FUSER INFORMATION .............................................................................................................................. 77

Fuser Technology .......................................................................................................................... 77

Fuser Types ................................................................................................................................... 78

How to Determine the Correct Fuser Part Number ........................................................................ 80

How to Check the Fuser Type ....................................................................................................... 80

Checking the Fuser Type from the Front of the Printer ........................................................... 80

Checking the Fuser Type from the Rear of The Printer .......................................................... 81

Checking the Fuser Type through the Menu Settings Page ................................................... 82

Checking the Fuser Type through the Embedded Web Server (EWS) ................................... 83

HARDWARE SHIP AND STORE ................................................................................. 84

CARTRIDGE SHUTTER/PLUNGER.............................................................................................................. 84

BELT FUSER (MS810, MX710, MX810 SERIES) ...................................................................................... 84

HOT ROLL FUSER (MS710 SERIES) ........................................................................................................ 84



FIRMWARE AND FUNCTIONALITY CHANGES ......................................................... 85

ERROR CODE FORMATTING ..................................................................................................................... 85

Decoding Paper Jam Sub-error Codes <.xx> ................................................................................ 85

AUTO REBOOT – ERROR RECOVERY ....................................................................................................... 86

Sample Generic Control Panel Messages after Auto Reboot........................................................ 87

SAFE MODE ............................................................................................................................................ 88

When Should Safe Mode be Enabled? .......................................................................................... 88

Configuration and Management ..................................................................................................... 89

Safe Mode Messaging ................................................................................................................... 89

Safe Mode Print Behavior .............................................................................................................. 90

RESTORE POINT ..................................................................................................................................... 90

OTHER FUNCTION HIGHLIGHTS ................................................................................................................ 91

EVENT LOG SUMMARY ............................................................................................................................ 93

COMPLEX PARTS AND PROCEDURES .................................................................... 94

CONTROL PANEL .............................................................................................................................. 95

CONTROLLER BOARD ................................................................................................................... 95

LASER PRINTHEAD .................................................................................................................. 98

MEDIA ALIGNER ROLLER ......................................................................................................... 98

ZERO INSERTION FORCE (ZIF) CONNECTORS ..................................................................................... 99

Horizontal Top Contact Connector ................................................................................................. 99

How to Remove a Cable from the Horizontal Top Contact Connector.................................... 99

Horizontal Bottom Contact Connector ......................................................................................... 101

Vertical Mount Contact Connector ............................................................................................... 103

How to Insert a Cable into the Vertical Mount Contact Connector ........................................ 103

Horizontal Sliding Contact Connector .......................................................................................... 104

LOW INSERTION FORCE (LIF) CONNECTOR ...................................................................................... 106

How to Insert a Cable into the LIF Connector ....................................................................... 106

MIRRORED NVRAM COMPONENTS ....................................................................................................... 107

Controller Board ................................................................................................................ 107

Control Panel ......................................................................................................................... 107

ADF SKEW ADJUSTMENT .......................................................................................................... 107

PACKAGE CONTENTS .............................................................................................. 108

MS71X/MS81X .................................................................................................................................... 108

MX71X/MX81X .................................................................................................................................... 108


For Training Purposes Only 11/19/2012 10

Laser Printer Naming Convention Beginning of fall 2012, Lexmark changed the naming convention of its laser printers based on a 5-digit identifier. The chart below outlines what each of these codes mean.

M S 8 1 2 dn

“M” for monochrome and “C” for color laser

“S” for single-function and “X” for multifunction

Class: higher the number, greater level of performance and duty cycle

Gen: changes with each generation of product introduced in that class

Model: identifies the specific model within a class and generation

Suffix Convention

n Network

d Duplex

e eTask

h Hard Drive

x High Capacity Input Tray

f Finisher

m Mailbox

t Tray

p Hole Punch



Product Lineup The table below provides each model of the series.

Lexmark MS71x/MS81x

Model Name Machine Type – Model Number

Network

Duplex

Control Panel Solutions

Enabled

MS710dn1 4063-832 Yes Yes

2.4” Color LCD

No

MS711dn1 4063-835 Yes Yes No

MS810n 4063-210 Yes No No

MS810dn/dtn 4063-230 Yes Yes No

MS810de 4063-23E Yes Yes 4.3” Color Touch Yes

MS811n 4063-410 Yes No

2.4” Color LCD

No



MS812de 4063-63E Yes Yes 7.0” Color Touch Yes

¹ This model is available by special order only or SPR.

Lexmark MX71x/MX81x

Model Name Machine Type – Model Number

Network

Duplex

Control Panel Solutions

Enabled

MX710de 31

7463-032 Yes Yes

7.0” Color Touch

Yes

MX710de 41

7463-036 Yes Yes Yes

MX710dhe 41


MX711de 31

7463-232 Yes Yes

10.2” Color Touch

Yes

MX711de 41


MX711dhe 41


MX810de 7463-436 Yes Yes Yes



¹ The number beside the model name indicates that the printer (4) has or (3) doesn’t have a Modem.



TLI, Type and Serial Number Location MS71x/MS81x

MX71x/MX81x



Technical Information

Printer Specifications: MS71x/MS81x

MS710 MS711 MS810 MS811 MS812

Performance

Fuser Technology Hot Roll Fuser Belt Fuser

Print Engine High-end, A4, Mono, Hot Roll Fuser, 2-pc supply (Toner Cartridge & IU)

High-end, A4, Mono, Instant on Belt Fuser, 2-pc supply (Toner Cartridge & IU)

Processor 800 MHz, Dual core

Memory

Standard Memory

512 MB DDR3

Max Memory 2.56 GB DDR3

Memory Options 1 GB and 2 GB SO-DIMMs available 204 pin, DDR3x32, SO-DIMM format

Optional Flash Memory 256MB

Hard Drive Optional 160GB+

Connectivity

Standard 10BASE-T / 100BASE-TX / 1000BASE-T

USB Host - Front Front USB-A 2.0 Host (low, full, high)

USB Host - Rear Rear USB-A Host (low, full, high) - Only for models with e-Task

Option Slots

ISP Slots 2-slots: 1-ISP, 1-hard drive

Paper Handling

Paper Input (Standard) 250-Sheet Tray + 100

MPF

550-Sheet Tray + 100

MPF 550-Sheet Tray + 100-Sheet MPF

Paper Output (Standard) 550-Sheet Bin

Duplex Internal, except for the MS810n & MS811n printer models

Other

Paper Feed Orientation Short Edge-A4/Letter, Long Edge Fed A5

Security Jumper Yes



Duty Cycle: MS71x/MS81x

Printer Model Recommended Monthly

Page Volume1 Max Monthly Duty Cycle 2

MS710 4,000 Pages 250,000 Pages

MS711 6,000 Pages 275,000 Pages

MS810 3,000 - 20,000 Pages 250,000 Pages

MS811 5,000 - 30,000 Pages 275,000 Pages

MS812 5,000 - 50,000 Pages 300,000 Pages

¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs.

Print Speed: MS71x/MS81x

Media Size Printer Models

MS710 MS711 MS810 MS811 MS812

Letter, Tray 1 (PPM)

50 55 55 63 70

A4, Tray 1 (PPM)

48 52 52 60 66

Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above.

Time to First Print (TTFP): MS71x/MS81x

Printer Mode Printer Models

MS710 MS711 MS810 MS811 MS812

Time from Ready Mode (sec) 8.0 8.0 4.8 4.4 4.0

Time from Sleep Mode (sec) 30 - 32 30 - 32 11.0 10.6 10.6

Duplex Time from Ready Mode (sec)

TBD TBD 10.3 9.4 8.7

Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page.



Media Options: MS71x/MS81x

Terminology Change: What used to be Drawers are now called Trays. What used to be Trays are now Tray Inserts.

Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media.

The MS71x and MS81x Paper Handling and Furniture Options are not downwards

compatible.

All media and furniture options for other current and legacy printers (T65x, T64x, etc.) are not compatible with the MS710 and MS810 Series.

Most media sizes can be fed via the standard and optional input trays, so the following input options are no longer offered: Envelope Feeder, Special Media Trays (SPMTs) and Universally Adjustable Trays (UATs). For challenging media, a special separator roller may be available by special request only.

The Duplex Unit is no longer offered as an external option. The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters.

http://www.lexmark.com/multifunction



Input Options: MS71x


250-Sheet & 550-Sheet Tray Insert

250-Sheet & 550-Sheet Tray

250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media.

2100-Sheet Tray *Requires a Caster Base.

Key Updates:

A5 LEF from all input options

A6 support for 250-Sheet & 550-Sheet Tray

Zone sensing



Output Options: MS71x


Output Expander *Holds approximately 500 sheets.

High Capacity Output Expander *Holds approximately 1500 sheets.

4-Bin Mailbox *Holds approximately 100 sheets per bin.

Staple Finisher *Can staple a maximum of 50 sheets per set and supports up to 500 sheets of unstapled paper.

Staple, Hole Punch Finisher



Furniture Options: MS71x


Caster Base

Spacer *Adds 4.3” to the height of the printer

Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).



Media Size Support: MS71x

Media Size1

550-S

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250-S

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2100-S

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A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * * *

Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * * *

Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * * *

A53 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * *

* *

*

*

A53 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * * * * *

*

*

A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * * *

JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * * *

Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * * *

Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * * *

Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * * *

Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)

* * * * * * * * *

70 x 127mm to 215.9 x 355.6mm (2.8 x 5in to 8.5 x 14in)

* * * *

7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.)

NOT COMPATIBLE

9 Envelope 98.4x225.4mm (3.875x8.9 in.)

10 Envelope 104.8x241.3mm (4.12x9.5 in.)

DL Envelope 110x220mm (4.33x8.66 in.)

C5 Envelope 162x229mm (6.38x9.0 in.)

B5 Envelope 176x250mm (6.93x9.84 in.)

Other Envelope2

98.4 x 162mm to 176 x 250mm (3.87 x 6.38in to 6.93 x 9.84in)

Note: This series of printers does not support Envelopes. 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the

rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.






250-Sheet & 550-Sheet Tray

250-Sheet & 550-Sheet Lockable Tray *Includes a built-in lock to protect costly or sensitive media.

2100-Sheet Tray *Requires a Caster Base.

Key Updates:

A5 LEF from all input options

A6 support for 250-Sheet & 550-Sheet Tray

Zone sensing





Output Expander *Holds approximately 500 sheets.

High Capacity Output Expander *Holds approximately 1500 sheets.

4-Bin Mailbox *Holds approximately 100 sheets per bin.







Caster Base

Spacer *Adds 4.3” to the height of the printer

Swivel Cabinet *For elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper).



Media Size Support: MS81x

Media Size1

550-S

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Inte

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4

250-S

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550-S

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2100-S

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A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * * *

Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * * *

Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * * *

A53 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * *

* *

*

*


*

*

A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * * *

JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * * *

Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * * *

Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * * *

Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * * *

Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * * * Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)

* * * * * * * * *


* * * *

7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * * * *

9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * * * *

10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * * * *

DL Envelope 110x220mm (4.33x8.66 in.) * * * * * * *

C5 Envelope 162x229mm (6.38x9.0 in.) * * * * * * *

B5 Envelope 176x250mm (6.93x9.84 in.) * * * * * * *

Other Envelope2


* * * * * * *

1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the

rear paper guide are selectable in the Paper Size menu. Select Universal setting or turn off Tray Size Sensing in the Configuration Menu if your paper size does not appear. 2 Envelops wider than 4-5 inches may start wrinkling in These series of printers. The wrinkling depends on Media quality and

should be evaluated to observe if it is acceptable to the user. 3 A5 long edge fed is recommended over A5 short edge fed. LEF is default setting in printer for A5.

4 Envelopes can be stacked and fed thru integrated tray.



Technical Information

Specifications: MX71x/MX81x

MX710 MX711 MX810 MX811 MX812

Performance

Fusing Technology Belt Fuser

Print Engine High-end, A4, Mono, Instant on fuser, 2-piece supplies (cartridge & IU)

Processor 800 MHZ Granite Processor

Memory

Memory Standard1

512 MB 1 GB

Memory Max 2.56 GB 3 GB

Memory Options 1 GB and 2 GB SO-DIMMs available 204 pin, DDR3x32, SO-DIMM format

Hard Drive Optional 160+ GB

(Standard on dhe & dthe) Standard 160+ GB

Connectivity

Standard 10BASE-T / 100BASE-TX / 1000BASE –T

USB-B 2.0 high speed

USB - Front Front USB-A 2.0 Host (low, full, high)

USB - Specialty N/A (1) USB-A 2.0 Host (low, full, high) in

output area for Card Reader

Option Slots

ISP Slots (2) slots: 1-ISP, 1-hard drive

DIMM Slots (1) slot for optional memory

eMMC Slot (1) slot for optional Flash or DLE

Paper Handling

Paper Input (Standard) 550-Sheet Tray + 100-Sheet MPF

550-Sheet Trays (2) + 100-Sheet MPF

Paper Output (Standard) 550-Sheet Output Bin 1050-Sheets

(950 w/ Mailbox)

Duplex Internal

Other

Paper Feed Orientation Short Edge-A4/Letter, Long Edge Fed A5

Security Jumper Yes

1 Standard memory is embedded on the controller board.



Duty Cycle: MX71x/MX81x

Model Recommended Monthly

Page Volume1

Max Monthly Duty Cycle 2

MX710 5,000 - 25,000 Pages 275,000 Pages

MX711 5,000 - 25,000 Pages 300,000 Pages

MX810 5,000 - 35,000 Pages 300,000 Pages

MX811 5,000 - 35,000 Pages 300,000 Pages

MX812 5,000 - 35,000 Pages 300,000 Pages

¹ Recommended Monthly Page Volume is a range of pages that helps customers evaluate Lexmark’s product offerings based on the average number of pages customers plan to print on the device each month. Lexmark recommends that the number of pages per month be within the stated range for optimum device performance, based on factors including: supplies replacement intervals, paper loading intervals, speed, and typical customer usage. ² Maximum Monthly Duty Cycle is defined as the maximum number of pages a device could deliver in a month using a multi-shift operation. This metric provides a comparison of robustness in relation to other Lexmark printers and MFPs.

Print Speed: MX71x/MX81x

Media Size Printer Models

MX710 MX711 MX810 MX811 MX812

Letter, Tray 1 (PPM)

63 70 55 63 70

A4, Tray 1 (PPM)

60 66 52 60 66

Notes: The Claim Values above specifies the maximum throughput, in Pages Per Minute (PPM), based on resolution and media size. For media sizes smaller than A4 and Letter, throughput is reduced to protect the printer from thermal damage. Speeds values can be up to and as fast as the rated speeds above.

Time to First Print (TTFP): MX71x/MX81x

Printer Mode Printer Models

MX710 MX711 MX810 MX811 MX812

Time from Ready Mode (sec) 4.4 4.0 4.8 4.4 4.0

Time from Sleep Mode (sec) 10.6 10.6 11.0 10.6 10.6

Duplex Time from Ready Mode (sec)

9.4 8.7 10.3 9.4 8.7

Notes: Time to First Print (TTFP) is defined from when the job is sent (across USB) until the trailing edge of the first Letter page exits into the standard bin. TTFP is measured using a moderate coverage text page.



Scanner and Fax Specifications: MX71x/MX81x

MX710, MX810 Series

Scanner

Scanner Type Color Flatbed Scanner with DADF

Scan Technology Charge Coupled Device (CCD)

Light Source LED

Number of Light Sources 2

ADF Scanner

Type Duplex (DADF – Duplex Automatic Document Feeder)

Document Input & Output Capacity

150 Sheets, 20 lb. (75 g/m2) Bond

Document Size Min. 3.0” x 5.0” (76mm x 127mm) Short Edge Feed (SEF)

Max. 8.5” x 14.0” (216mm x 355mm) Short Edge Feed (SEF)

Document Size Sensing Yes

Paper Present Sensing Yes

Media Jam Sensing Yes

Multi-feed Sensing System Yes - MX711 & MX81x (not available on MX710)

Flatbed Scanner

Max Document Size Max. 8.5” x 14.0” (216mm x 355mm)

Document Size Sensing Yes

Fax

Modem 33,600 BPS Max, V.34 Half Duplex, <3 seconds per page

Fax from PC Supported using Postscript driver; for both local and network attach models

Maximum Fax Storage Flash Memory:18MB Hard Drive: size of the hard drive less 1GB

ADF Scan Speed: MX71x/MX81x

Media Size

Scan Type

Mono Simplex (PPM)

Mono Duplex (SPM)

Color Simplex (PPM)

Color Duplex (SPM)

Letter, Tray 1

70 72 70 68

A4, Tray 1

67 70 67 66

Note: Scan Performance is measured using the 150dpi 8-bit for mono and 150dpi 24-bit for color.



Time to First Copy (TTFC): MX71x/MX81x

MX710 MX711 MX810 MX811 MX812

Input Mode Size Copy Start State

Copy Time

1

Copy Time

1

Copy Time

1

Copy Time

1

Copy Time

1

(in seconds)

(in seconds)

(in seconds)

(in seconds)

(in seconds)

ADF1 Text/Photo Letter StandBy/Ready 4.3 4.2 4.8 4.3 4.2

Flatbed Text/Photo Letter StandBy/Ready 4.2 4 4.5 4.2 4

ADF1 Text Letter StandBy/Ready 4.3 4.2 4.8 4.3 4.2

Flatbed Text Letter StandBy/Ready 4.2 4 4.5 4.2 4

ADF1 Photo Letter StandBy/Ready 5.2 5 5.2 5.2 5

Flatbed Photo Letter StandBy/Ready 5 4.8 5.2 5 4.8

ADF1 Text/Photo Letter Sleep 11 11 11 11 11

Flatbed Text/Photo Letter Sleep 11 11 11 11 11

ADF1 Text/Photo A4 StandBy/Ready 4.4 4.2 4.8 4.4 4.2

Flatbed Text/Photo A4 StandBy/Ready 4.2 4 4.6 4.2 4

ADF Text A4 StandBy/Ready 4.4 4.2 4.8 4.4 4.2

Flatbed Text A4 StandBy/Ready 4.2 4 4.6 4.2 4

ADF Photo A4 StandBy/Ready 5.2 5.1 5.3 5.2 5.1

Flatbed Photo A4 StandBy/Ready 5 4.8 5.1 5 4.8

ADF1 Text/Photo A4 Sleep 11.5 11.5 11.5 11.5 11.5

Flatbed Text/Photo A4 Sleep 11.5 11.5 11.5 11.5 11.5

1Loading paper in the ADF or Flatbed or touching the Lexmark MX71x/ MX81x MFPs display will activate warm-up of the MFP

and could lower this time to first copy. NOTE: All TTFC copy measurements are measured from the homescreen, pressing the green Go button. Speed values can be up to and as fast as the rated speeds above.



Media Options: MX71x/MX81x

Terminology Change: What used to be Drawers are now called Trays. What used to be Trays are now Tray Inserts.

Tray Inserts are now offered as an option so that customers with space and/or budget constraints can afford getting an additional paper tray (insert) to hold alternate media.

The MX71x MFPs do not support Output Options.

The MX81x comes with a Caster Base so there are no furniture options for this product.

The MX81x and MX71x Input options are not compatible due to the difference in footprint of the machines.

All media and furniture options for other current and legacy printers (X65x, X64x, etc.) are not compatible with the MX710 and MX810 Series.

The authoritative tables of maximum Printer Paper Options/Furniture combinations are publicly available at www.lexmark.com/multifunctionprinters.

http://www.lexmark.com/multifunction



Input Options: MX71x




250-Sheet Tray

250-Sheet & 550-Sheet Lockable Tray *This option includes a built-in lock to protect costly or sensitive media.

550-Sheet Tray

2100-Sheet Tray *This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base.



Output Options: MX71x

The MX71x MFPs do not support Output Options.

Furniture Options: MX71x


Caster Base

Spacer

Swivel Cabinet *This is for elevation and additional storage (holds up to 6 reams of Letter, Legal or A4 sized paper or one toner cartridge carton plus up to 3 reams of paper). It does not have wheels.



Media Size Support: MX71x

Media Size1

550-S

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4

250-S

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A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * *

NOT COMPATIBLE

Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * *

Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * *

A53 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * *

A53 short edge fed 148 x 210mm (5.83 x 8.27 in.) * * * * * *

A6 105 x 148mm (4.13 x 5.83 in.) * * * * * *

JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * *

Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * *

Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * *

Folio 216 x 330mm (8.5 x 13 in.) * * * * * * *

Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * *

Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)

* * * * * *


* *

7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * *

9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * *

10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * *

DL Envelope 110x220mm (4.33x8.66 in.) * * * * *

C5 Envelope 162x229mm (6.38x9.0 in.) * * * * *

B5 Envelope 176x250mm (6.93x9.84 in.) * * * * *

Other Envelope2


* * * * *

Note: This series of printers does not support Ouput Options. 1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the









550-Sheet Tray

2100-Sheet Tray *This option must be installed at the bottom of any supported stack of input options or directly beneath the printer when there are no other input options installed, and requires a Caster Base.





Offset Stacker *Holds approximately 500 sheets

4-Bin Mailbox *Holds approximately 100 sheets per bin




The MX81x comes with a Caster Base - there are no furniture options for this product.



Media Size Support: MX81x

Media Size1

550-S

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4

250-S

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A4 210 x 297mm (8.27 x 11.7 in.) * * * * * * * * * * * * * *

Letter 215.9 x 279.4mm (8.5 x 11 in.) * * * * * * * * * * * * * *

Legal 215.9 x 355.6mm (8.5 x 14 in.) * * * * * * * * * * * * *

A53 long edge fed 210 x 148mm (8.27 x 5.83 in.) * * * * * * * * * * *

*

*


*

A6 105 x 148mm (4.13 x 5.83 in.) * * * * * * * *

JIS B5 182 x 257mm (7.17 x 10.1 in.) * * * * * * * * * *

Executive 184.2 x 266.7mm (7.25 x 10.5 in.) * * * * * * * * * *

Oficio 216 x 340mm (8.5 x 13.39 in.) * * * * * * * * * * * * * *

Folio 216 x 330mm (8.5 x 13 in.) * * * * * * * * * * * * * *

Statement 139.7 x 215.9mm (5.5 x 8.5 in.) * * * * * * * * * *

Universal 105 x 148mm to 215.9 x 355.6mm (4.13 x 5.83in to 8.5 x 14in)

* * * * * * * *


* * *

7 ¾ Envelope 98.4x190.5mm (3.875x7.5 in.) * * * * * *

9 Envelope 98.4x225.4mm (3.875x8.9 in.) * * * * * *

10 Envelope 104.8x241.3mm (4.12x9.5 in.) * * * * * *

DL Envelope 110x220mm (4.33x8.66 in.) * * * * * *

C5 Envelope 162x229mm (6.38x9.0 in.) * * * * * *

B5 Envelope 176x250mm (6.93x9.84 in.) * * * * * *

Other Envelope2


* * * * * *

1 If the printer paper size does not default to your media size, other common paper sizes that correspond to the position of the






Theory of Operation

Electrophotographic (EP) Process The developed image in the printer is transferred directly to the print medium. A roller carries the medium from the paper sources at the machine bottom, against the EP cartridges, and up to the fuser at the machine top. The transfer rolls are biased with high voltages to attract the toner to the print medium. The transfer applies an adequate charge to the medium to provide an electrostatic charge hold down force that holds the medium in a fixed location on the belt. A cleaning blade with a backup roll scrapes toner from the transport belt into a waste sump. Critical parameters for the EP process are the resistivity of the transfer roll coat and the normal force against the photoconductive drum. The drive roll diameter is set such that one drive revolution moves the transport belt the distance between transfer rolls for improved image registration. The list of the main component of the EP process is described below.

EP Step Function

Charge During the charge step, voltage is sent from the HVPS to the charge roll beside the photoconductor. The charge roll applies a uniform negative charge over the entire surface of the photoconductor to prepare it for the laser beam.

Expose

The laser fires a focused beam of light at the surface of the photoconductor and writes an invisible image, called a latent image. The laser beam only discharges the surface where the beam hits the photoconductor. This creates a difference in charge potential between the exposed area and the rest of the photoconductor surface.

Develop

Once the laser exposes the photoconductor, the HVPS sends charge to the developer roll. Because of the charge difference between the toner on the developer roller and the electrostatic image created by the laser, the toner is attracted to areas of the photoconductor surface exposed by the laser.

Transfer

As the paper travels between the transfer roll and the photoconductor, the transfer roll applies a positive charge to the back of the media. This positive charge attracts the negatively charged toner image from the photoconductor to the top surface of the media.

Fuse The paper – now with a “toned” image – moves through the fuser assembly. Using temperature and pressure, it marries toner to paper.

Clean/Erase The cleaning blade removes any toner that remains on the photoconductor after the transfer process. The toner removed is collected in the imaging unit.

If a component fails, it is important to recognize at which step the failure took place. By knowing this, you can determine the source of the problem. Understanding the EP Process is the key to troubleshooting print quality problems.



EP Process Components Cross-Sectional

*The Charge Roll is contained within the IU.

Charge Roll*

Belt Fuser

Printhead

Developer Roll

PC Roll

Transfer Roll

Imaging Unit

Toner

Cartridge



Paper Transport System Enhancements and Changes Base Engine Features and Updates: MS71x/MS81x & MX71x/MX81x

New Features: MS71x/MS81x & MX71x/MX81x

Flushing

This new feature will improve our customer’s experience by minimizing user interventions when getting paper jams.

The printer will attempt to automatically move undamaged media to the output bin that would have otherwise been jammed inside the printer, and will automatically resume printing.

This feature is enabled by default. To disable, go to: General Settings > Print Recovery > Jam Assist > OFF/ON

Jam Avoidance

With the implementation of a Trailing Edge (TE) sensor and new code algorithms, instances of getting “soft” jams and jams caused by gap closure can be reduced.

The printer will now have the ability to hold off future picks:

until it detects a gap between sheets

until the previous sheet is past input sensor

if the previous page is measured to be of unexpected length

New Pick Arm Assembly Design

It is now a CRU maintenance item.

The two rollers are not identical in size compared to the T series printers.

The parts are replaced as an assembly – can’t replace the individual tires anymore.



Key Updates: MS71x/MS81x & MX71x/MX81x

Separator Roller Assembly

This is a CRU maintenance item replacing the tray wear strips (aka dimple dams).

A unique separator roll may be offered for challenging media types via SPR.

Media is Reference Edge Fed

For the said printer models, the tray insert uses the lift plate mechanism to elevate the media during paper transport.

The wear strips (aka dimple dams) is replaced with a new FRU part called the separator roll assembly which is part of the Maintenance Kit.

Media should be fed straight in - no longer slanted.

Input Tray Supports Envelopes and other media sizes*

Envelope and Universal Tray input options are no longer supported for this printer series.

Input trays support almost all type of media.

*The MS71x DOES NOT support Envelopes – an Envelope option is not in the menus.

2-Step Tray Insert Removal

Re-designed for user convenience.

There’s no need to completely remove the Tray Insert out to load media.



Paper Transport System Key Components: Sensors

Fuser Exit Sensor

Standard Bin Full Actuator and

Sensor

Pick Sensor Tray 2

Control Panel Interlock Sensor

Rear Door interlock

Sensor

Pass Through

Sensor

Narrow Media Sensor

(MS71x ONLY)

Pick Sensor Tray 3

Pass Through Sensor

Pick Sensor Tray 4

Pass Through Sensor

Pick Sensor Tray 5

Duplex Path Sensor

Input Sensor



Paper Transport System Key Components: Paper Transport

Separator Roll

Exit Rollers

Pick Roller

Fuser Exit

Rolls

Tray Elevator

Duplex Rolls

Fuser

(Belt Fuser Pictured)

Diverter

(not pictured)



Print Engine Paper Path: MS71x/MS81x & MX71x/MX81x

Simplex Paper Path

Duplex Paper Path



Paper Jam Locations: MS71x/MS81x

# Area Error Message

1 Staple finisher Remove paper, open stapler door. Leave paper in bin. [455–457]

2 Standard bin Remove standard bin jam. [203]

3 Inside the printer Lift front cover to remove cartridge. [200–201]

4 Multipurpose feeder Clear manual feeder. [250]

5 Duplex Remove tray 1 to clear duplex. [235–239]

6 Trays Open tray [x]. [24x]

7 Output expander Remove paper, open expander rear door. Leave paper in bin. [43y.xx]

8 Upper rear door Open upper rear door. [202]

9 Upper door and rear duplex area

Open upper and lower rear door. [231–234]

10 Mailbox Remove paper, open mailbox rear door. Leave paper in bin. [41y.xx]

11 Staple finisher rear door

Remove paper, open finisher rear door. Leave paper in bin. [451]



Paper Jam Locations: MX71x




Open upper and lower rear door. [231 ‑234]


4 Duplex area Remove tray 1 to clear duplex. [235–239]




8 Automatic document feeder (ADF)

Open automatic feeder top cover. [28y.xx]



Paper Jam Locations: MX81x


1 Duplex area Remove tray 1 to clear duplex. [235–239]


3 Staple finisher rear door

Remove paper, open finisher rear door. Leave paper in bin. [451]

4 Stapler doors Remove paper, open stapler door. Leave paper in bin. [455–457]


Open upper and lower rear door [231–234]



Notes:

When Jam Assist is set to ON, once a jammed page has been cleared the printer flushes

blank pages or pages with partial prints to the standard bin. Check your printed output for

blank pages.

When Jam Recovery is set to ON or Auto, the printer reprints jammed pages. The Auto

setting, however, only reprints jammed pages if adequate printer memory is available.



7 Mailbox Open mailbox rear door. Leave paper in bin. [4yy.xx]




11 Automatic document feeder (ADF)

Open automatic feeder top cover. [28y.xx]



Scanner System: MX71x/MX81x

Auto Document Feeder (ADF) Key Updates: MX71x/MX81 x

Key Updates

New ADF Pick Mechanism New pick arm assembly (CRU Maintenance Item)

New separator roller (CRU Maintenance Item)

New ADF Feed Belt

Paper elevator for paper to reach the new pick assembly

Improved ADF Frame Structure Replaced the single-feed rollers with 4 rollers per shaft, thus

preventing or minimizing media rotation or skew.

ADF Automatic Locking Edge Guides ADF input tray edge guides can automatically lock in any

position.

Eliminates the possibility of the edge guides walking out over time.

Improves reliability (i.e. few jams)

ADF Lift Tray Stopped bump system aligns LE

10x skew correction consistent across all input speeds

Deskew

Roll



Key Updates

ADF Ultrasonic Multi-pick Detection Implemented 2-piece transmissive design to detect multiple

paper feed.

ADF Mechanical Deskew A deskew roll was added to minimize feed skews.

This implementation reduced input skews up to 2% and the output skew is better than 0.2%.

Ultrasonic Transmitter

Ultrasonic Receiver

Deskew Roll



ADF Key Components: Sensors

ADF Cross-sectional

ADF under Top Cover

Skew Detect

Sensor ADF Pick Sensor ADF Multifeed

Sensor

1st Scan

Sensor

2nd

Scan Sensor

ADF Media Present Sensor

ADF Media Exit Sensor

Pick Roll Position Sensor

Gap Detect Sensor

ADF Multifeed Sensor



ADF Back Side

ADF Closed

Interlock Sensor

ADF Elevator Home Position

Sensor



ADF Key Components: Paper Feed and Transport

ADF Cross-sectional

ADF Back Side

ADF Feed Belt ADF Pick Roller ADF Exit Roller

ADF Registration

Roller ADF Transport

Roller

ADF Separator Roller and

Torque Limiting Clutch

Elevator Motor Pick Motor

Transport Motor



ADF Paper Path: MX71x/MX81x

ADF Multifeed Detection

Scan Position

Ultrasonic

Transmitter

Ultrasonic

Receiver



Flatbed Key Components: MX71x/MX81x

External Components

Internal Components

ADF Open

Sensor

Flatbed Glass

Pressure Pad

Flatbed Home

Position Sensor

Flatbed Scanner

Length Sensor

Flatbed Scanner

Control Card Flatbed Scanner

Motor

Flatbed CCD



Flatbed Key Components and Functions

Component Function

Scanner Home Position Sensor

Detects the registration position of the scanner.

CCD Imaging Unit Shines light onto the document (LED).

ADF Open Sensor Detects if the ADF lid is open.

Pressure Pad Provides a cushion for the media resting on the flatbed.

Flatbed Glass Glass surface where the document is scanned.

Flatbed Scanner Length Sensor

Detects the paper size for scanning by the CCD.

Flatbed Scanner Control Card Controls the logistics of the Flatbed image acquisition in the CCD.

Flatbed Scanner Motor Controls the movement of the CCD.



Control Panel and Menus

MS71x, MS810n/dn, MS811n/dn, MS812dn Control Panel

Buttons and Functions: MS71x, MS810n/dn, MS811n/dn, MS812dn

Part Description Function

Display View the printer status. Set up and operate the printer.

Keypad Enter numbers, letters, or symbols.

Arrow buttons *2.4" Color Display models Only

Scroll up and down or left and right.

Select button *2.4" Color Display models Only

Submit changes made in the printer settings.

Back button *2.4" Color Display models Only

Return to the previous screen.

Home button Go to the home screen.

Stop button Stop all printer activity.

2.4" Color LCD Display This is NOT a Touch Screen



Indicator light

Indicates the printer status:

Off – The power is off.

Blinking green – The printer is warming up, processing data, or printing.

Solid green – The printer is on, but idle.

Blinking red – The printer requires user intervention.

Sleep button

Enables Sleep mode or Hibernate mode. Light color and corresponding printer status:

Off – The printer is idle or in Ready state.

Solid amber – The printer is in Sleep mode.

Blinking amber – The printer is waking from or entering Hibernate mode.

Blinking amber for 0.1 second then goes completely off for 1.9 seconds in pulsing pattern – The printer is in Hibernate mode.

Do the following to wake the printer from Sleep mode:

Press any hard button.

Pull out Tray 1 or load paper in the multipurpose feeder.

Open a door or cover.

Send a print job from the computer.

Perform a power‑on reset (POR) with the main power switch.

Attach a device to the USB port on the printer.

USB port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.



MS810de Control Panel

Buttons and Functions: MS810de Control Panel






Indicator light






Sleep button














4.3" Color Touch Screen



MS812de Control Panel

Buttons and Functions: MS812de Control Panel






Indicator light






Sleep button














7" Color Touch Screen



Administrative Menu: MS71x/MS81x

For a complete listing of the printer menu tree, consult the User’s Guide. MS71x/MS81x Administrative (Customer) Menu Tree

Paper Menu Reports Network/Ports

Default Source Menu Settings Page Active NIC

Paper Size/Type Device Statistics Standard Network2

Configure MP Stapler Test Standard USB

Substitute Size Network Setup Page1 Parallel [x]

Paper Texture Profiles List Serial [x]

Paper Weight Print Fonts SMTP Setup

Paper Loading Print Directory

Custom Types Asset Report

Custom Names3

Custom Bin Names3

Universal Setup

Bin Setup

Security Settings Help

Edit Security Setups4 General Settings Print All Guides

Miscellaneous Security Settings3 Flash Drive Menu Print Quality

Confidential Print Print Settings Printing Guide

Disk Wiping Print Defects Guide

Security Audit Log Information Guide

Set Date and Time Supplies Guide

Edit Security Setups4

1

Depending on the printer setup, this menu item appears as Network Setup Page or Network [x] Setup Page.

2 Depending on the printer setup, this menu item appears as Standard Network or Network [x].

3 This menu appears only in touch screen printer models.

4 This menu appears only in select touch screen printer models.



MX710 Control Panel

Buttons and Functions: MX710

# Part When to Use

1 Home button Go to the home screen.

2 Sleep button

Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode:





Perform a power‑on reset with the main power switch.


3 Keypad Enter numbers, letters, or symbols.

4 Start button Start a job, depending on which mode is selected.

5 Clear All/ Reset button Reset the default settings of a function, such as copying, faxing, or scanning.

6 Cancel button Cancel all printer activity.

7 Indicator light Check the status of the printer.

8 USB Port Connect a flash drive to the printer. Note: Only the front USB port supports flash drives.

9 Display View the printer status and messages. Set up and operate the printer.



Home Screen: MX710

Home Screen Buttons: MX710

# Description Function

1 Copy Opens the Copy menu

2 Fax Opens the Fax menu

3 E-mail Opens the E-mail menu

4 USB Displays files on a USB drive

5 Arrows Scroll left or right to the next screen to display

6 My MFP TBD

7 Menus Opens the administrative menus when Ready appears on the display

8 Setup Icon Access the setup menu and change printer settings

9 Scan Opens the Scan menu

10 Held Jobs Displays all held jobs

11 Status/ Supplies

Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it.

12 Tips Opens context-sensitive Help information on the touch screen Note: All menus have a Tips button.

13 Change Language

Allows you to change the primary language and reports on the display, and will remain in effect until changed

FTP Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display.



Administrative Menu: MX710

For a complete listing of the printer menu tree, consult the User’s Guide. MX710 Administrative (Customer) Menu Tree

Paper Menu Reports Network/Ports Security

Default Source Menu Settings Page Active NIC Edit Security Setups

Paper Size/Type Device Statistics Standard Network 1

Miscellaneous Security Settings

Configure MP Network Setup Page Standard USB Confidential Print

Substitute Size Network [x] Setup Page Parallel [x] Disk Wiping

Paper Texture Shortcut List Serial [x] Security Audit Log

Paper Weight Fax Job Log SMTP Setup Set Date Time

Paper Loading Fax Call Log Custom Types Copy Shortcuts Custom Names E-mail Shortcuts Custom Bin Names Fax Shortcuts Universal Setup FTP Shortcuts Bin Setup Profiles List

Print Fonts

Print Directory

Asset Report

Settings Help Manage Shortcuts Options Card Menu2

General Settings Print All Guides Fax Shortcuts A list of installed DLE

Copy Settings Copy Guide E-mail Shortcuts Download Emulators

Fax Settings E-mail Guide FTP Shortcuts appears

E-mail Settings Fax Guide Copy Shortcuts FTP Settings FTP Guide Profile Shortcuts Flash Drive Menu Print Defects Guide

Print Settings Information Guide

Supplies Guide

1 Depending on the printer setup, this menu appears as Standard Network or Network [x].

2 This menu appears only when one or more DLEs are installed.



MX711/MX81x Control Panel

Buttons and Functions: MX711/MX81x

# Part When to Use

1 Display View the printer status and messages. Set up and operate the printer.

2 Home button Go to the home screen.

3 Sleep button

Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep mode:





Perform a power-on reset (POR) with the main power switch.


4 Keypad Enter numbers, letters, or symbols.

5 Start button Start a job, depending on which mode is selected.

6 Clear All/ Reset button Reset the default settings of a function, such as copying, faxing, or scanning.

7 Cancel button Cancel all printer activity.

8 Indicator light Check the status of the printer.



Home Screen: MX711/MX81x

Home Screen Buttons: MX711/MX81x

# Description Function

1 Copy Opens the Copy menu

2 Fax Opens the Fax menu

3 E-mail Opens the E-mail menu

4 USB Displays files on a USB drive

5 Arrows Scroll left or right to the next screen to display

6 My MFP TBD

7 Menus Opens the administrative menus when Ready appears on the display

8 Setup Icon Access the setup menu and change printer settings

9 Scan Opens the Scan menu

10 Held Jobs Displays all held jobs

11 Status/ Supplies

Displays a warning or error message whenever the printer requires intervention to continue processing. Touch this to access the messages screen for more information on the message, and how to clear it.

12 Tips Opens context-sensitive Help information on the touch screen Note: All menus have a Tips button.

13 Change Language

Allows you to change the primary language and reports on the display, and will remain in effect until changed



N/A FTP

Opens the FTP menu Note: This option must be set up by a system administrator before it appears on the display.

N/A Forms and Favorites

Quickly find and print frequently used online forms

N/A Release Held Fax

If this button is shown, then there are held faxes with a scheduled hold time previously set. To access the list of held faxes, touch this button.

N/A Bookmarks Allows you to create, organize, and save a set of bookmarks (URLs) into a tree view of folders and file links

N/A Lock Device This button appears when the printer is unlocked and the Printer Lockout Personal Identification Number (PIN) has been set. Touching this button opens a PIN entry screen. Enter the correct PIN to lock the control panel.

N/A Unlock Device

This button appears when the printer is locked. The control panel buttons and shortcuts cannot be used while this appears. Touching this button opens a PIN entry screen. Enter the correct PIN to unlock the control panel.

N/A Cancel Jobs

Opens the Cancel Jobs screen. The following items are available under the Print, Fax, and Network headings: Print job

Copy job

Fax profile

FTP

E-mail send

Each heading shows up to three jobs per screen. If more than three jobs exist in a column, then an arrow appears enabling you to scroll through the jobs. Select a job to cancel it.

Depending on your configuration, not all buttons may appear. For a complete listing of Home Screen buttons and their functions, consult the User’s Guide.



Administrative Menu: MX711/MX81x

For a complete listing of the printer menu tree, consult the User’s Guide. MX711/MX81x Administrative (Customer) Menu Tree

Paper Menu Reports Network/Ports Security

Default Source Menu Settings Page Active NIC Edit Security Setups4

Paper Size/Type Device Statistics Standard Network 2

Miscellaneous Security Settings

3

Configure MP Stapler Test Standard USB Confidential Print

Substitute Size Network Setup Page1 Parallel [x] Disk Wiping

Paper Texture Profiles List Serial [x] Security Audit Log

Paper Weight Print Fonts SMTP Setup Set Date Time

Paper Loading Print Directory Custom Types

3 Asset Report

Custom Names3

Custom Bin Names Universal Setup Bin Setup

Settings Help General Settings Print All Guides Flash Drive Menu Print Quality Print Settings Printing Guide

Print Defects Guide

Information Guide

Supplies Guide

1 Depending on the printer setup, this menu appears as Network Setup Page or Network [x] Setup Page.

2 Depending on the printer setup, this menu appears as Standard Network or Network [x].

3 This menu appears only in touch-screen printer models.

4 This menu appears only in select touch-screen printer models.



Service Menus: MS71x/MS81x and MX71x/MX81x Several hidden menus exist to configure advanced settings, troubleshoot problems or obtain additional printer information. The settings contained in these menus should not be changed unless it is specifically requested by the Service Manual or Technical Support. Changing the settings may cause improper operation of the printer. For a complete list of these menus, consult the Service Manual for the printer.

Diagnostics Mode

To enter the Diagnostic Menu, do the following:

1. Turn off the printer.

2. Press and hold 3 and 6.

3. Turn on the printer.

4. Release the buttons when the splash screen appears.

The Diagnostics Menu contains advanced settings and operations used for repair, adjustments or other diagnostic actions.

Configuration Menu

To enter Configuration Menu, do the following:





The Configuration Menu contains a set of menus, settings and operations which are infrequently required by a user. Generally, the options made available in this menu group are used to configure a printer for operation.

Network SE Menu

To enter the Network SE Menu, do the following:

1. Enter Network/Ports>Standard Network>Std Network Setup menu.

2. Press and hold 6, 7 and 9.

3. Release the buttons when the Network SE Menu appears.

You do not POR the machine to access this menu.

SE Menu From a browser, add “/se” to the device IP address.

(for example: http://158.183.3.2/se) Capture diagnostic and debug data.

Invalid Engine Code

To enter the Invalid Engine Code state, do the following:





This state allows you to POR the printer into a mode that disables the Engine Code and allows the programming of new code into the Engine card. Typically this function is used to reprogram defective Engine code but can be useful in other applications.



Recovery Mode

To enter Recovery Mode, do the following:





NOTE: Recovery only available on non-eTask printers. This mode will allow the printer to boot from a secondary set of instructions to allow a code flash to the printer. No other functions are available. The screen will have a red background and

say "Recovery”.

While in this mode, you can ONLY flash code via USB directly connected to a PC.

Safe Mode

To Enable/Disable Safe Mode, do the following:




Release the buttons when the splash screen appears.

***** OR *****

Go to Configuration Menu:




4. Go to Safe Mode Menu

5. Select ON/OFF

6. POR the printer to take effect

NOTE: Only available for printers with a code level of EC1 or greater. Allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device. Safe Mode is designed to be a short-term solution.

Safe Mode state will not disable on POR without holding down the special button sequence.

Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics.

Restore Point

To go to the Restore Point, do the following:





NOTE: Only available for printers with a code level of EC1 or greater. NOTE: Not all printers have this functionality; it is limited to printers with 4.3”and above Touchscreen. Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. Important Information:

Subsequent POR's boot to this restore point.

If new code is flashed, that new code becomes the boot point.

Only 1 restore point is kept.

If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored.

Only available on eTask machines.



Network SE Menu

1. In the Administration (Customer) Menu, select the Network/Ports Menu.

2. Select Standard Network.

3. Select STD NET SETUP.

4. Once in the Standard Network Setup page, press 6, 7 and 9 at the same time.

5. Once you press the buttons, you should be in the Network SE Menu.

The Network SE menu contains advanced network menu tools. Warning: Changing the settings within this menu may cause the printer not to function properly.



Supplies

Supply Changes and Key Updates

Key Updates

2-Piece Supplies Kit

New Toner Cartridge design – 2 piece vs. 1-piece

Separate toner cartridge and imaging unit

Imaging unit includes charge roll

Toner Cartridge Imaging Unit

New Supply Life Messaging

When the toner cartridge or imaging unit is near exhaustion a countdown begins.

An estimated number of pages remaining will display; once the count reaches 0 it will stop and not continue until the supply is replaced.

Countdown is based on the usage of the last 2000 pages.

Hard Stop When Supplies are Exhausted

Printer stops when toner cartridge or imaging unit is exhausted.

The supply item must be replaced before printing can resume

Non-Shake Toner Cartridges*

The end user will not be able to extend the life of the toner cartridge or improve print quality by shaking the cartridge

Almost all toner will be used due to the change in technology *It is still recommended to shake cartridges before initial installation to loosen any packed toner due to storage & shipping.

Yellow triangle “alert” icon appears when any supply is in a warning state.

Red bouncing animation will show up for Intervention Requests.

Warning messages appear at bottom of home screen.

Status messages will be in black text for warnings (no red triangle), red text for Intervention Requests.

The screens to the right will only show after pushing the intervention button.



Supply Life Messaging Information

Toner Cartridge Life Messaging

The following table provides the messaging that will appear on the control panel as supply life becomes low. The Controller Board determines when the “Cartridge Low” message occurs; the IU determines when the “Cartridge Very Low” occurs.

Saved Warning

1 Default Setting

2 Toner Level Default Rating

3 Behavior Options

4

(Default in Blue) Control Panel Message

5

Nearly Low Disabled

6K = 20%

10K = 20%

25K = 10%

45K = 10%

Off

Warning

Email Alert

Continuable Stop

Non-Continuable Stop

"Cartridge nearly low"

Low Enabled

6K = 10%

10K = 10%

25K = 5%

45K = 5%

Off

Warning

Email Alert

Continuable Stop


"Cartridge low"

Near End of Life

Enabled

6K = 3%

10K = 2%

25K = 1%

45K = 1%

Off

Warning

Email Alert

Continuable Stop


"Cartridge very low, 200 estimated pgs remain"

Pages remaining calculated on the usage of the past 2000 pages

printed

End of Life Enabled

0% Non-Continuable Stop "Replace cartridge, 0 estimated

pgs remain"

1 The generic name of the warning used for Lexmark support documentation.

2 This column indicates whether or not the message is enabled by default.

3 This column indicates the default cartridge life remaining for each cartridges yield type. Once the cartridge reaches this percentage, it will trigger the given warning. The user can change level that will trigger the warning. The procedures to do this are documented in this guide in ye section called “How to Change Supply Life Messaging Settings.”

4 This column lists the default behavior options at each warning notification. The customer can customize this feature. The default behavior is documented in blue if no change is made.

5 This indicates the actual message that will appear on the product control panel when the warning is triggered.



Imaging Unit Life Messaging

The following table provides the messaging that will appear on the control panel as supply life becomes low. Below the table explanations are provided for the headings and options listed in each column.

Warning Default Setting

Default Rating

Behavior Options (Default in Blue)

Control Panel Message

Nearly Low Disabled 120K = 10%

Off

Warning

Email Alert

Continuable Stop


"Imaging unit nearly low"

Low Enabled 120K = 5%

Off

Warning

Email Alert

Continuable Stop


"Imaging unit low"

Near End of Life

Enabled 120K = 1%

Off

Warning

Email Alert

Continuable Stop


"Imaging unit very low 750 estimated pgs

remain"

Pages remaining calculated on the usage of the past

2000 pages printed

End of Life Device Stops

Enabled 0% Non-Continuable Stop "Replace imaging unit, 0 estimated pgs remain"



Fuser Maintenance Kit Life Messaging

The following table provides the messaging that will appear on the control panel as Fuser Maintenance Kit life becomes low.

Warning Default Setting

Default Rating

Behavior Options (default in Blue)

Control Panel Message

Nearly Low Disabled 200K = 10%

Off Warning E-mail alert Continuable stop Non-continuable stop

"Maintenance kit nearly low"

Low Enabled 200K = 5%


"Maintenance kit low"

Near End of Life

Enabled 200K = 1%


"Maintenance kit very low, 2000 estimated pgs

remain"

Pages remaining calculated on the usage of the past

2000 pages printed

End of Life Device Stops

Enabled 0% Non-continuable stop "Replace Maintenance kit, 0 estimated pgs remain"

Note: Counters for fuser maintenance kit alerts are based on counters stored in fuser chip.



How to Change Supply Life Messaging Settings

1. Access the printer’s Embedded Web Server (EWS).

2. Click Settings > Print Settings > Supply Notifications.

3. Change the settings as desired.

Adjustable Supplies Alert Options

Supply Nearly Low Low Near End of Life

Cartridge Yield Max Default Min Max Default Min Default - not adjustable

500 90% 40% 30% 50% 30% 21% 20%

6000 90% 20% 10% 50% 10% 4% 3%

10000 90% 20% 10% 50% 10% 3% 2%

25000 90% 10% 5% 50% 5% 2% 1%

45000 90% 10% 5% 50% 5% 2% 1%

Imaging Unit 90% 20% 10% 50% 10% 2% 1%

Maintenance Kit 90% 20% 10% 50% 10% 2% 1%

Notes:

If a user selects a value outside of these acceptable ranges, it will revert back to the default setting.

If a user has changed the setting and then installs a new supply, the same user setting will "stick" as long as the setting is still valid for the new supply.

If a user has selected a value that is valid for the supply installed, but then changes to a different supply that the selection is no longer valid, it will revert back to the default setting. (e.g. user selected Low = 3% for 45K cartridge, and then later installs a 6K cartridge, the Low setting will revert back to 10%)

If the user has not changed the setting from the default value, any new supplies installed will always use the default values for the supply that is installed.



Detection of Non-Genuine Supplies When the printer senses that the Imaging Unit, Toner Cartridge or Fuser is not a genuine Lexmark part, the printer will post this error message:

In this case, the control panel will instruct the User to refer to the Troubleshooting Section of the User’s Guide for instructions on how to proceed. The User’s Guide documents warnings about using non-genuine supplies. If the customer wishes to accept the risks of non-genuine supply they may document this acceptance by pressing the “OK” and “X” keys simultaneously for 15 seconds. In response, the printer will continue and mark a flag in NVRAM that the customer acceptance has occurred. In addition the bottom of the Device Statistics page will denote that the customer has accepted the non-genuine supply. The following is the message that will appear on the Device Statistics page:

If the customer acceptance flag is marked, YYY.xx errors will include an “n” at the end for the error number string. (e.g., 202.05N) The customer may decide they do not want to accept the risks associated with using non-genuine Lexmark supplies or devices. This is done by the customer not pressing the “yes, continue” sequence as described above and the User’s Guide. But instead, the customer is to remove the non-genuine Lexmark supply or device and replace it with a genuine Lexmark supply or device.

Non-Lexmark [supply], see User’s Guide [33.xy]



Toner Cartridges MS71x and MS81x

Toner Cartridges Approximate

Yield (in pages)

MS710 MS711 MS810

MS811 MS812

Starter Toner Cartridge (SWE)1

10k Y Y Y Y Y

Toner Cartridge 6k Y Y Y Y Y

High Yield Toner Cartridge 25k Y Y Y Y Y

Extra High Yield Toner Cartridge 45k N Y N Y Y

1 Ship With Equipment

MX71x and MX81x

Toner Cartridges Approximate

Yield (in pages)

MX710 MX711

MX810 MX811 MX812

Starter Toner Cartridge (SWE)1 10k Y N N N N

Starter Toner Cartridge (SWE)1 25k N Y Y Y Y

Toner Cartridge 6k Y Y Y Y Y

High Yield Toner Cartridge 25k Y Y Y Y Y

Extra High Yield Toner Cartridge 45k N Y Y Y Y

1 Ship With Equipment

Imaging Units: MX71x and MX81x

Approximate Yield Ship with Equipment

Aftermarket Version Available

Imaging Unit (All MS and MX Models)

100k pages

*Will lock out at 120K Yes Yes



Maintenance Items

Automatic Document Feeder (ADF) Maintenance Kit: MX71x and MX81x

Item Page Intervals 1 Customer Installable

ADF Media Pick Roller 120,000 Yes

ADF Separation Roller 120,000 Yes

ADF Feed Belt 120,000 Yes

Torque Limiting Clutch 120,000 Yes

1 Page Intervals depends on many factors including the environment, scanning habits, etc.

Fuser Maintenance Kit


Fuser 200,000 Yes

Transfer Roller 200,000 Yes

Pick Roller Assembly (3 each) 200,000 Yes

Separator Roller Assembly (3 each) 200,000 Yes

1 Page Intervals depends on many factors including the environment printing habits, etc.

As soon as the fuser rated life is reached, the printer will come to a hard stop and will only work once the fuser maintenance kit is replaced. When the kit is replaced, there is no need to reset the maintenance counter like the previous models since the counter is stored in the fuser smart chip.

Roller Kit

In the event that a fuser is replaced before it reaches its rated life due to some sort of failure, a roller kit maintenance message will display at 300,000 page intervals. The purpose of this is to make sure that the transfer, pick and separator rollers are replaced. The roller kit counter can be reset through the Configuration Menu under Reset Roller Kit Counter.


Transfer Roller 300,000 Yes

Pick Roller Assembly (3 each) 300,000 Yes

Separator Roller Assembly (3 each) 300,000 Yes

1 Page Intervals depends on many factors including the environment printing habits, etc.



Fuser Information

Fuser Technology

Item MS71x MS81x

Fuser Technology Hot roll Belt

Print Speed Up to 55 ppm Up to 70 ppm

Time to First Print (TTFP) As fast as 8.0 seconds As fast as 4.0 seconds

Energy Star Compliant No Yes, duplex models

1200 dpi No Yes

Envelope Support No Yes, through tray or MFP

Narrow Media Speed TBD TBD

Wiper Required Yes, for vinyl No

Vinyl Labels Yes Very limited

Unique Fuser for Letter / A4 No Yes

Usage Scenarios

Frequent narrow media (<8.3") batch jobs (20 pages or more). Heavy use of vinyl media.

General usage, pharmacy media, wristbands, paper

labels, outdoor media, envelopes.



Fuser Types

There are many Fuser Types identified by a unique Fuser Type code (see the section in this guide called How to Determine the Correct Fuser Part Number). It is critical that the correct fuser is identified and replaced in the machine. It is important to note that Hot Roll and Belt Fusers ARE NOT interchangeable. If a customer chooses a Hot Roll printer type, they cannot convert it to a Belt Fuser machine and vice versa. The different fusers are based on the following variables:

Printer Model

Voltage (100V, 110-120V, 220-240V)

Media Size (A4 vs. Letter – applies to Belt Fusers only)

Hot Roll or Belt

Return Program or Regular The Belt Fusers come in both A4 and Letter sizes to prevent damage to the fuser. Although either fuser can print on both Letter and A4, running large amounts of the alternate size media can damage the fuser. The printer will recognize if A4 is printed on a Letter fuser (and vice versa) and try to compensate to minimize the risk of damage. The behavior is as follows: A4 vs. Letter Media and Fuser

Media Size Fuser Media Size Behavior

Letter A4 Fuser

Compress image (default setting)

Compresses the image by 3% horizontally

Clip Image (optional)

Clips the image outside of an 8.27” area*

Configurable in the Configuration Menu under A4 Fuser Menu

*The A4 fuser cannot fuse the entire right side of any print job that uses media wider than 8.27”

A4 Letter Fuser Print Engine Slows



Below is a list of Hot Roll (HR) and Belt Fuser types. For the most current list of fuser Types and part numbers, always refer to the printer’s Service Manual.

Fuser Type

Printer Model Voltage Media Size Fuser Tech License Type1

00 MS81x/MX81x/MX71x 110-120V Letter Belt Return Program

01 MS81x/MX81x/MX71x 220-240V A4 Belt Return Program

02 MS81x/MX81x/MX71x 100V A4 Belt Return Program

03 MS81x/MX81x/MX71x 110-120V A4 Belt Return Program

04 MS81x/MX81x/MX71x 220-240V Letter Belt Return Program

05 MS81x/MX81x/MX71x 110-120V Letter Belt Regular

06 MS81x/MX81x/MX71x 220-240V A4 Belt Regular

07 MS81x/MX81x/MX71x 100V A4 Belt Regular

08 MS81x/MX81x/MX71x 110-120V A4 Belt Regular

09 MS81x/MX81x/MX71x 220-240V Letter Belt Regular

11 MS71x 110-120V N/A HR-detack Return Program

13 MS71x 220-240V N/A HR-detack Return Program

15 MS71x 100V N/A HR-detack Return Program

17 MS71x 110-120V N/A HR-detack Regular

19 MS71x 220-240V N/A HR-detack Regular

21 MS71x 100V N/A HR-detack Regular

1 License Type: If the fuser has a Return license type that means the customer is under licensed agreement to return the fuser

once it is replaced. If the customer does not wish to accept this license agreement, unlicensed Fusers are available by contacting Lexmark. Note: The MS71x models have a Hot Roll Fuser similar to previous generations of workgroup mono products.

Note: The MS81x, MX71x and MX81x models have a Belt Fuser Only.



How to Determine the Correct Fuser Part Number

There are a number of fuser part numbers for this printer series, so it is essential to know how to determine which one to recommend when a replacement is needed. To determine the correct fuser part number, look for the fuser type (2-digit numeric code) information on the fuser assembly or in the printer’s Device Information page.

How to Check the Fuser Type

Checking the Fuser Type from the Front of the Printer

1. Lift the Front Cover and pull down the Multipurpose Feeder Door.

2. Remove the Toner Cartridge and Imaging Unit.

3. Locate the gap at the EP Frame to see the Fuser Type.



Checking the Fuser Type from the Rear of The Printer

1. Remove the Upper Rear Door.

2. Pull down the Redrive Assembly.

3. Locate the label between the left and right thumb screws.

4. Capture the Fuser Type.



Checking the Fuser Type through the Menu Settings Page

1. Print the Menu Settings Pages.

2. Locate the Device Information section in the Menu Settings Pages.

3. Under Device Information, locate Fuser Type.



Checking the Fuser Type through the Embedded Web Server (EWS)

1. Access the printer’s EWS.

2. Under Reports, click Device Information.

3. Under Device Information, locate the Fuser Type.



Hardware Ship and Store The new MS and MX series printers have significant hardware and functionality changes from previous models. Below is an overview of these changes.

Cartridge Shutter/Plunger The Toner Cartridge has a built-in shutter that closes when the Access Cover is opened. The Cartridge shutter is opened by the Access Cover Plunger when the Access Cover is closed. The printer is shipped from the factory with the Access Cover Plunger in the downward position. Development recommends removing the cartridge and imaging unit for normal ship and storage needs. For cases when supplies need to remain in machine, leave the plunger engaged. Testing has shown that shipping or moving these models with all or some of the supplies does not cause any significant leaks. The port and seal designs are very robust. If the plunger is put into the ‘ship’ position without proper packaging, there is HIGH RISK that a user may simply turn on the printer and start printing – resulting in a 31.46 or 31.66 replenishing error or potential damage to the cartridge. The most robust process is to put the plunger into the ‘ship’ state, but you MUST repackage the imaging unit (and cover the input sensor) to ensure that the front door is opened the next time the printer is turned on.

Belt Fuser (MS810, MX710, MX810 Series) Before shipping or storing, press the sleep button and wait until the control panel turns OFF before powering down. This will allow time for the belt fuser nip mechanism to open. Belt fuser CRUs are shipped with the nip open.

Hot Roll Fuser (MS710 Series) After the device is turned OFF, lift the upper door, remove the cartridge and imaging unit then slide the fuser saver (‘wedge’) into the fuser nip per the included instructions. Hot roll fuser CRUs are shipped with rear wedges that open the nip to prevents a flat spot on the fuser rolls from sitting for a period of time. The wedge needs to be removed before installing.



Firmware and Functionality Changes

Error Code Formatting To provide consistency across different product lines, the error code formatting was improved so technicians can readily identify a category of problem based on the numeric code.

Error Code Range

Description

000 - 099 User-Related Errors

100 - 199 Engine Hardware Failure – Base Printer

200 - 299 Paper Jams – Base Printer / Input Options

300 - 399 Hardware Failure - Input / Output Options

400 - 499 Paper Jams - Output Options

840 - 849 ADF & FB Scanner Failure

900 - 999 Firmware and/or System Electronics Failure

Decoding Paper Jam Sub-error Codes <.xx>

Sub-error Codes <.xx>

Description

.01 Warm up jam (paper detected at POR)

.02 Sensor tripped too early

.03 Sensor never tripped

.04 Sensor cleared too early

.05 Sensor covered too long

.06 Paper did not reach first sensor after tray

.07 Sensor covered too long



Auto Reboot – Error Recovery The goal of allowing the printer to auto-reboot when a catastrophic error occurs is to decrease customer interventions and increase printer up-time. The types of errors that could auto reboot include:

91y.xx Engine Firmware Errors

976.xx Network Firmware Errors

900.xx RIP Firmware Errors Note: Be aware that not all of the Engine Firmware Errors will allow an auto-reboot. The engine will inform the Controller Board if an Auto Reboot is allowed for the particular error.

Auto Reboot (Error Recovery) configuration and settings are shown in the following table:

Function Configurable In: Settings

Auto Reboot Mode

Customer Menus (UI)

Sets the printer to restart when an error is encountered.

Reboot when idle – for firmware errors if not printing, faxing, or scanning. Hardware related errors will still halt and display service error screen.

Reboot always (default) –auto-reboot for firmware errors even if printing, faxing, or scanning.

Reboot never – always halt and display the service error screen for firmware errors.

Embedded Web Server

Max Auto Reboots

Customer menus (UI)

Sets the number of automatic restarts the printer can perform per incidence 1-20.

2 is the factory default setting.

When the number of max automatic restarts is reached, the printer displays the applicable error instead of restarting.

Note: A clean power cycle or hibernation will reset the reboot count.

Embedded Web Server

Auto Reboot Counter Embedded Web Server

The number of reboots encountered over the lifetime of the printer. This setting is to be used as diagnostic data. This setting can be reset to zero by MPS or by the Embedded Web Page.

If a printer crashes but does not auto reboot, the traditional error screen displays on the control panel listing the error information.

When a re-bootable crash occurs, the printer shows the traditional error screen with an additional message that informs the user the printer will reboot. The Error screen displays while the printer gathers debug information and writes it to flash (about 10 seconds). Once the debug collection has occurs, the printer will reboot.

After rebooting, a message will be present informing the user the printer rebooted. The user must clear this error in order to continue using the printer. While this message is present, the printer is off-line and will not accept print jobs. See the images on the following page.



Sample Generic Control Panel Messages after Auto Reboot

2.4” Panel

4.3” Panel

10” Panel

LED Panel



Safe Mode Safe Mode is a new and configurable state in the device that allows print operations to be used even if a non-critical subsystem failure occurs. When configured in Safe Mode, the device operates in a minimal/base function state for print operations, permitting a customer to continue printing until service can be arranged to repair the device.

Warning! Safe Mode is intended as a short‑term workaround and should only be used when a

critical print job must be completed before service can be arranged to repair the printer. In most customer situations, it would NOT be appropriate to enable this mode. See the table below called When Should Safe Mode be Enabled? for examples.

Warning! The printer must be returned to standard operating mode before diagnostics can be run or

full‑function printing can continue. This is IMPORTANT! If a customer reports problems with no duplex

capability and/or the inability to select optional input trays, etc., check to see if Safe Mode is enabled – a warning message will display on the Control Panel. When Safe Mode is enabled, print jobs are processed based on the product-specific behavior of the print engine as defined for that mode of operation. Certain service failures and other errors are suppressed when the device is in this mode so the device is left in a temporary usable state. When Safe Mode is disabled, if any service failure or other error occurs, the device will follow existing messaging behavior and the print operation will be terminated. The device may also shut down due to certain failures based on existing definitions.

When Should Safe Mode be Enabled?

Problem Example Hypothetical Customer Situation Enable Safe Mode? – Why/Why Not?

23y.xx Jams on Power-up – Duplex sensor broken

Customer has a deadline to complete an important print job before the end of the day – Service cannot be dispatched until tomorrow.

YES. The customer has a critical need to continue printing. Safe Mode will disable the duplex and allow the customer to continue to print at reduced functionality.

200.xx Jams on Power-up – Tray 1 Input sensor broken

Customer needs to complete a print job to send to a publisher by the end of the day. They only have 5 more pages left to print from the job. Service will not be out until tomorrow.

NO. The customer has a critical need to continue printing; however, Safe Mode will not disable Tray 1. For this printer, Safe Mode ignores all Input Options: Tray 2, Tray 3, etc. but Tray 1 functionality remains enabled.

242.xx Jams on Power-up – Tray 2 Input sensor broken

The customer is printing PowerPoint handouts for a meeting next week. They only had a few pages left to print.

NO. The customer does not have a critical need to continue printing.



Configuration and Management

Category POR Sequence Description

2.4” Control Panel and Touchscreen

7 + 6 (letters S+M = Safe Mode)

Safe Mode state will not disable on POR without holding down the special button sequence.

Safe Mode can co-exist with other POR button sequence modes, such as Config and Diagnostics.

Safe Mode can also be managed through the Config menu via the Safe Mode menu. If the Safe Mode setting is changed on this menu, the device must be PORed for the new setting to take effect.

2-line Control Panel STOP + BACK

LED models (and all Control Panels)

NPA command

An NPA command can be issued to enable Safe Mode.

If the Safe Mode setting is changed via NPA command, the device must be PORed for the new setting to take effect.

Safe Mode Messaging

Category Messaging Description

2.4” Control Panel and Touchscreen

"The device is operating in Safe Mode. Some print options may be disabled or provide unexpected results.”

An intervention message will post at each POR once the device is in Safe Mode.

Priority 1 warning message will be displayed, toggling in sequence with any other priority 1 warning messages, if any are present.

If the device is POR’ed into Diagnostics, Configuration or SE menu, it will operate as if Safe Mode is disabled.

A POR into any of these menus does not affect the Safe Mode setting.

2-Line APA Control Panel

“Safe Mode”…

An intervention message will post at each POR once the device is in Safe Mode.

A warning with custom message will appear and toggle with any other warning messages.



Safe Mode Print Behavior

The behavior of a device in Safe Mode is product-specific. The table below outlines the behavior for this printer series and may not apply to other models of the same code.

Safe Mode Engine Features Engine Behavior Control Panel Behavior

Simplex only Will report no duplexer installed Duplex print option will not be selectable

Ignore duplex sensor Will report no duplexer installed Duplex print option will not be selectable

Ignore bin full sensor Bin full messages will not be reported Bin full IRs will not occur

Print at narrow media operating point Print at slow operating point

Ignore all input options Will report Tray 1 only as installed Only Tray 1 and MPF will be selectable

Ignore all output options Will not report any installed finishing options

No finishing options will be selectable

Ignore rear duplex door sensor Door open messages will not be reported

Door open messages will not occur

Ignore redrive door sensor Door open messages will not be reported

Door open messages will not occur

Use large interpage gaps Pages will have large interpage gaps

Disable light speed mode Slower TTFP

Restore Point Restore point is a new functionality similar to a PC’s operating system restore. In the event that a new firmware update causes problems in the printer, the administrator or customer can roll the printer back to a previous state. All code is restored (RIP, Engine, etc.). If restore point is used, you can “undo” the restore by holding the POR key sequence again.

Available on: POR Sequence Description

4.3”and above Touchscreen Code level of EC1 and higher

To go to the Restore Point, do the following:





Important Information:

Subsequent POR's boot to this restore point.

If new code is flashed, that new code becomes the boot point.

Only 1 restore point is kept.

If no code updates have occurred since the machine was built, there is no restore point and the key sequence is ignored.

Only available on eTask machines.



Other Function Highlights

Category Feature Function

General

Remote Control Panel for Touch Screen GUIs

Provide remote control of a device.

Haptics for Highend MFP Devices

Haptic technology, or haptics, is a tactile feedback technology which takes advantage of a user's sense of touch by applying forces, vibrations, and/or motions upon the user.

Improved Sound Capabilities Sounds improved by having more contexts. Different actions now "described" by different sound effects and not just a simple beep.

Display Language Support All DBCS languages on eTask without font card

Improved text readability on custom home screen (eTask) backgrounds

eTask displays use anti-aliasing at the subpixel level to make the text appear smoother.

Information animations available Available under "show me" on 2.4 panels; available under "More Information" on eTask displays

JBIG Fax Compression

JBIG is a lossless method for compressing black and white (1-bit) raster image data. JBIG's progressive encoding scheme allows lower resolution version of the image to be sent first, followed by higher resolution images which build on the previously transmitted data (e.g. 75, 150, 300, 450, and 600 DPI).

Soft Jam Flushing In case of misfeed, printer "flushes" out as many sheets as possible before stopping.

Beacons Flashing beacon lights and control panel animations draw attention to interventions.

ADF Ultrasonic Multifeed Detection

Uses sound waves to detect if multiple sheets have been pulled.

Size Sensing Trays / Zones Universal paper length detection

Web Solutions Framework Enables printer to access cloud based solutions



Category Feature Function

Device Management Improvements

Device Statistics Information Data elements that are part of MPS Enabler Printer Statistics are to be represented via SNMP protocol.

Environmental Data Devices store information related to duplex, n-up, low power, etc

Installed Features (including eSF Apps)

A comprehensive group within the Enterprise MIB that represents all installed options and features (including scanner if MFP). Included in this list should be any card readers, DLE hardware, options, trays and outputs, duplex, ram, flash, hard drives, cards, USB ports, parallel ports, etc. and reported back via SNMP for inventory and configuration reporting/support.

User Level Job Log Tracks all jobs that are sent to machine or initiated at the machine. Provides the who, what, when, and on what kind of media, mono or color.

Customizable Billing Reports Job logs can be downloaded for customizable billing reports. Job Logs can be retrieved through a variety of open architecture methods.

ADF Scan Length Enhancement Scan length through the ADF is increased to 25" linear.

Virtual Configuration Center Ability to customize devices at the reseller or customer.

Services Break / Fix Error Code Improvements Consistent messaging between products for different error codes and issues. Non model specific error codes for easier lookup and management.

Sustainability Additional Sustainability Statistics Job logs Utilize firmware tracking information for page count, cartridge usage type and count, duplex and n-up to track "green" print behavior

Enhanced Power Management

Front Panel Sleep Button

Front panel sleep button to place device in a lower power sleep mode. Enters Sleep by - Inactivity Timeout - Sleep Button Press Exits Sleep by - Receive a Job - Cover Open/Close/Tray Insert - Front USB insert - Touch screen or button press

Persistent Error Codes Error Code Improvements If the printer posts an error, the user must do something to clear it or it will not continue.



Event Log Summary



Complex Parts and Procedures Parts listed in this section are complex for various reasons and are tagged with one or more of the following icons to explain its complexity:

High degree of technical difficulty in removing/replacing the part.

Complex/lengthy instructions.

Special procedures required before, during or after part installation.

Increased likelihood of servicer error resulting in additional problems, malfunction of the machine or damage.

The instructions for removal, installation and/or special adjustments can be found in the X548 Service Manual. Follow the instructions carefully to avoid additional errors, malfunction or breakage. For your awareness, the most complex parts include the ones listed below. When removing, replacing or reinstalling these parts, follow the instructions carefully!

Part Complexity

Control Panel

Controller Board

Laser Printhead

Media Aligner Roller

ZIF and LIF Connectors

NVRAM Components

ADF Skew Adjustment



Control Panel The Control Panel houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide.

Controller Board The Controller Board houses NVRAM in the printer. When it is replaced, special precautions need to be taken to ensure data is not lost. See the section on Mirrored NVRAM Components in this Guide. In addition, the Controller Board contains the default and custom eSF applications and settings. These are NOT contained in the NVRAM or on a hard drive. A Controller Board failure could result in loss of these applications and their settings if they are not backed up. When a new Controller Board is installed, the Lexmark default eSF applications and settings are loaded. The best practice is for an administrator to have their eSF applications and settings backed up prior to encountering a problem. In case this hasn’t been done, an attempt to back up the data should be performed before replacing the Controller Board. To back up the eSF applications and settings, do the following:


2. Press and hold 3, 4 and 6 to boot into Invalid Engine Code mode..



5. Access the printer's Web Page from a web browser.

6. Click on Settings:



7. Click on Solutions (don’t click Import/Export – the explanation is at the end)

8. Click on Embedded Solutions



9. Select each application individually by clicking on the name (we’ll use Forms and Favorites in this example):

10. Click on Export to create a file of that application’s settings



11. If the Web page cannot be accessed, or an error persists despite trying to boot in Invalid Engine code mode, then there is no way to backup the eSF apps. Make the customer aware of this.

12. Don’t Use the “Global” Import/Export method to back up the eSF applications and settings. There is a size limit of 128kb on the export file.

13. Customers with a large number of applications or settings may exceed the file size limit and have information truncated in the exported file.

14. Once the new Controller Board is installed, follow the same steps as above, however, you will Import (instead of export) the <filename>.UCF file for each application.

Laser Printhead Whenever the Printhead is replaced, you need to do a mechanical registration adjustment. This adjustment is performed from Diagnostics menu under Registration and requires a physical adjustment of the Printhead based on the Quick Test pages that prints. See the Service Manual for complete information.

Media Aligner Roller When the Media Aligner Roller is replaced in the printer, the Media aligner roller adjustment should be performed. ALWAYS print a copy of the Quick Test Page before making any adjustments to the media aligner roller reference adjustment screw. When replacing the media aligner roller, it is necessary to back the reference adjustment screw out far enough to remove the old assembly and install the new one. See the Service Manual for complete information.

STOP



Zero Insertion Force (ZIF) Connectors Zero Insertion Force (ZIF) connectors are used in the various boards and cards of these printers. Before inserting or removing a cable from these connectors, read this entire section carefully to avoid damaging the connector or cable.

Warning! Do not insert the cable so the contacts are facing the locking actuator. The contacts always face away from the actuator.

Warning! Do not insert the cable diagonally into the ZIF socket. This may damage the contacts.

Warning! Avoid using a fingernail, or sharp object to open the locking mechanism. This may damage the cable.

Warning! Avoid pressing against the cable when opening the locking mechanism. This may damage the cable. These are the types of ZIF connectors used in these printers:

Horizontal top contact connector

Horizontal bottom contact connector

Vertical mount contact connector

Horizontal sliding connector

Horizontal Top Contact Connector

The horizontal top contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. Insert the cable horizontally into the connector.

Warning! When opening or closing this type of actuator, gently lift or close the two tabs located on each end of the actuator. The two tabs should be moved simultaneously. Do not close the actuator from the center of the actuator. How to Remove a Cable from the Horizontal Top Contact Connector

1. Place a finger at each end of the locking actuator, and then gently lift the actuator to the unlocked

position.

2. Slide the cable out of the connector.



How to Insert a Cable into the Horizontal Top Contact Connector

1. When installing the cable, check the locking actuator to ensure it is in the unlocked position. The tabs on the ends of the actuator are vertical when the actuator is unlocked.

2. Insert the cable with the contacts on the cable facing up. Insert the cable on top of the actuator.

Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur.

3. Rotate the locking actuator to the locked position. The cable should not move while this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.



Horizontal Bottom Contact Connector

The horizontal bottom contact connector uses a flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.

Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger.

Do not use a fingernail or screwdriver to open the actuator: this could damage the ribbon cable.

Do not close the actuator from the ends. How to Remove a Cable from the Horizontal Bottom Contact Connector

1. Place two fingers towards each end of the locking actuator, and then gently lift the actuator to the unlocked position.




How to Insert a Cable into the Horizontal Bottom Contact Connector

1. Check the actuator to verify it is in the open position.

2. Insert the cable into the ZIF connector with the contacts facing downward and away from the

locking actuator. The cable needs to be inserted below the actuator.

Note: Verify that the cable is installed squarely into the connector. If the cable is not squarely installed, then intermittent failures could occur.

3. Place your finger in the middle of the actuator and rotate the actuator to the locked position.



Vertical Mount Contact Connector

The vertical mount contact connector uses a back flip locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted vertically into the connector.

Warning! When opening or closing this type of actuator, gently lift the center of the actuator using your finger. Do not use a fingernail or screwdriver to open the actuator - this could damage the ribbon cable. Do not close the actuator from the ends of the actuator. How to Remove a Cable from the Vertical Mount Contact Connector

1. Gently rotate the locking actuator from the center of the actuator to the unlocked position.


How to Insert a Cable into the Vertical Mount Contact Connector

1. When installing the cable, check the locking actuator to verify it is in the open position.

2. Insert the cable with the contacts on the cable away from the locking actuator. Insert the cable on

top of the actuator.

Note: Verify the cable is installed squarely into the connector otherwise intermittent failures could occur.



3. Rotate the locking actuator to the locked position by pressing down on both ends of the actuator. The cable should not move when this step is performed. If the cable moves, open the actuator, reposition the cable, and then close the actuator to the down position.

Horizontal Sliding Contact Connector

The horizontal sliding contact connector uses a slide locking actuator to lock the ribbon cable into the ZIF connector. The cable is inserted horizontally into the connector.

Warning! When opening or closing this type of actuator, gently push or pull the two tabs located on each end of the actuator. Do not close the actuator from the center of the actuator. Do not use a screwdriver to open or close the actuator. Damage to the cable or connector could occur. How to Remove a Cable from the Horizontal Sliding Contact Connector

1. Simultaneously slide the two tabs located on the ends of the locking actuator away from the connector.




How to Insert a Cable into the Horizontal Sliding Contact Connector

1. Check the locking actuator to verify it is in the open position. If you are opening the connector, pull back on both end tabs using equal force to avoid breaking the connector.

2. Insert the cable with the contacts facing away from the locking actuator. Insert the cable on top

of the actuator.

3. Slide the locking actuator towards the connector, locking the cable into place. The cable should

not move after this step is performed. If the cable moves, open the actuator, reposition the cable, and close the actuator in the down position.



Low Insertion Force (LIF) connector

Warning! When installing a cable into an LIF connector, care must be taken to avoid bending the edges of the cables and damaging the contacts on the cables. How to Insert a Cable into the LIF Connector

1. Look at the connector and take note as to which side the contacts are located.

2. Look at the circuit board - many boards will have the word “contacts” stamped on them to indicate which side has the contacts.

3. Insert the cable squarely into the connector.

Note: Verify the cable is installed straight into the connector. If the cable is not installed properly, then intermittent failures could occur.



Mirrored NVRAM Components

Controller Board

Control Panel

Warning! Observe all ESD precautions while handling electronic parts.

Warning! When replacing multiple NVRAM components replace ONE component at a time – NEVER replace both at once. If the Control Panel and the controller board are being replaced at the same time, replace the parts in this order to avoid damage to the machine:

1. Replace the controller board first.

Note: Do not replace the new control panel and controller board at the same time!

2. After installing the new controller board, and before installing the new control panel, start the printer into Diagnostics mode.

3. After the printer has completed startup, turn off the printer and replace the control panel.

Note: If the Control Panel display failed, the printers’ startup cycle is complete when the driver motor and fans shut down, and the machine is quiet.

4. After installing the new control panel, start the printer into Diagnostics mode, and allow the

printer to go through a complete startup cycle and the display to go to “Ready”.

5. If the problems persist, leave the new Control Panel in the machine, place the old controller board back in the machine, and start it up. After the machine startup, shut down the machine, and install the new controller board. After installing the new controller board, restart the machine, and let it go through the startup cycle.

ADF Skew Adjustment In case the ADF needs adjustment to correct skew, several procedures are documented in the service manual to make this correction. They are:

ADF skew adjustment (front side)

ADF skew adjustment (back side)

ADF skew adjustment (deskew roller)

Media squareness check

Print skew correction

Copy skew correction

Service Tips:

If you must use one the components listed above as a method of troubleshooting, boot the printer into Diagnostic mode only; this will prevent NVRAM from copying to the new component. If the printer is allowed to boot normally NVRAM will copy to the new component and it cannot be used in another printer. It must be returned to the manufacturer.



Package Contents Generally, the product package includes the items listed in the table below:

MS71x/MS81x

MX71x/MX81x

Printer Model

MX710 MX711 MX81x

10K Return Program Print Cartridge

25K Return Program Print Cartridges

Additional 550-sheet drawer on MX711dthe model only Various Input options

No output options Various Output options

Product SW and Documentation CD Safety Information Sheet

Safety Stability Sheet Warranty Sheet/Book/CD (Country dependent)

Blue Angel Sheet (Country dependent) Power Cord(s)

RJ-11 Phone Cable RJ-11 Phone Adapter (Country dependent)

Supplies Return Program Sheet

Note: Contents may vary by country.

Printer Model

MS81x(n) MS71x(dn), MS81x(dn)

MS81x(dtn) MS810de MS812de

Base printer (network-capable)

Base printer with internal duplex

(network-capable)

Base printer with internal duplex and

additional 550-Sheet Tray

(network-capable)

Base printer with 4.3” eTask touch

screen and internal duplex

(network-capable)

Base printer with 7” eTask touch

screen and internal duplex

(network-capable)

10K Return Program Toner Cartridge shipped with all MS810 Series models Return Program Imaging Unit

Worldwide Printer Setup Sheet (wordless) Worldwide Safety Information Sheet

MS810 Series Software and Documentation CD Stability Sheet

Cartridge Use & Return Instruction Sheet and Legal Agreement Power Cord, 2.5m Straight (US = PN 11A9095, EMEA = 1339520)

Warranty Book / Sheet (region / country dependent)

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