leveraging technology in our partnership mark macleod senior vice-president, client services

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Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

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Page 1: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Leveraging Technology in Our Partnership

Mark MacLeodSenior Vice-President, Client Services

Page 2: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Under the Sun

38% of daily account transactions are in Sun Life accounts

45%of contacts into our Service Centre are from Sun Life 54%

of active users of our InvestorOnline service are Sun Life clients

70%

of active AdvisorOnline (eCISS) users are from Sun Life

Page 3: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

• Solid record together

• Best in class when it comes to back-office operations

• Up the ante – raise the bar

• Build a stronger hand together

Winning hand

Page 4: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

• Easier navigation• More advisor information• Video tutorials

New InvestorOnline – January 2015

Fresh, new look and feel

Page 5: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

New InvestorOnline – January 2015

Simple access to documents

• Merge multiple tax documents into one PDF

• Performance charts, asset mix graphs

• Request address change• Download transactions to Excel

Page 6: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

New InvestorOnline – January 2015

Mobile

Page 7: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

AdvisorOnline today

Page 8: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services
Page 9: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Alerts

Page 10: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Quick Docs

• Search for clients quickly and easily

• Search based on multiple criteria

• Quickly view, save and/or print statements

• Consolidate statements into one PDF

Page 11: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

The power of

• Built by CI• Flexible• Versatile• Powerful

Page 12: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

TAX

PIM

RESP

Examples of enhancements

• Group fees & rebates by account and by fund• Purchase & redemption codes

• Historical ACB & MV• Distribution breakdown: Interest, CG, dividend, ROC

• Reason for grant refusal• Action steps to resolve refusal of grant

Page 13: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Custom reports

Page 14: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Smart fund code lookup

From your

client’s account on eCISS

Look up

desired fund code

Find code along

w/ Fund Facts

Page 15: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

• Quick and easy access to client information

• Proactive tools to help build your business

• Keep you informed, involved and connected

Page 16: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Mobile

Page 17: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

Leveraging our partnership

• Continue to innovate with your feedback

• Continue to help you create value in your practice

• Continue to make it easy to do business with us

Page 18: Leveraging Technology in Our Partnership Mark MacLeod Senior Vice-President, Client Services

FOR ADVISOR USE ONLY – NOT FOR DISTRIBUTION TO CLIENTS

Thank you

Commissions, trailing commissions, management fees and expenses may be associated with mutual fund investments. Please read the prospectus before investing. Mutual funds are not guaranteed, their values change frequently and past performance may not be repeated. ®CI Investments, the CI Investments design, are registered trademarks of CI Investments Inc. This communication is published by CI as a general source of information and is not intended to provide personal legal, accounting, investment or tax advice. Facts and data provided by CI and other sources are believed to be reliable when posted; however, CI cannot guarantee that they are accurate or complete or that they will be current at all times. CI and its affiliates will not be responsible in any manner for direct, indirect, special or consequential damages howsoever caused, arising out of the use of this presentation.

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