leveraging technology in our partnership mark macleod senior vice-president, client services
TRANSCRIPT
Leveraging Technology in Our Partnership
Mark MacLeodSenior Vice-President, Client Services
Under the Sun
38% of daily account transactions are in Sun Life accounts
45%of contacts into our Service Centre are from Sun Life 54%
of active users of our InvestorOnline service are Sun Life clients
70%
of active AdvisorOnline (eCISS) users are from Sun Life
• Solid record together
• Best in class when it comes to back-office operations
• Up the ante – raise the bar
• Build a stronger hand together
Winning hand
• Easier navigation• More advisor information• Video tutorials
New InvestorOnline – January 2015
Fresh, new look and feel
New InvestorOnline – January 2015
Simple access to documents
• Merge multiple tax documents into one PDF
• Performance charts, asset mix graphs
• Request address change• Download transactions to Excel
New InvestorOnline – January 2015
Mobile
AdvisorOnline today
Alerts
Quick Docs
• Search for clients quickly and easily
• Search based on multiple criteria
• Quickly view, save and/or print statements
• Consolidate statements into one PDF
The power of
• Built by CI• Flexible• Versatile• Powerful
TAX
PIM
RESP
Examples of enhancements
• Group fees & rebates by account and by fund• Purchase & redemption codes
• Historical ACB & MV• Distribution breakdown: Interest, CG, dividend, ROC
• Reason for grant refusal• Action steps to resolve refusal of grant
Custom reports
Smart fund code lookup
From your
client’s account on eCISS
Look up
desired fund code
Find code along
w/ Fund Facts
• Quick and easy access to client information
• Proactive tools to help build your business
• Keep you informed, involved and connected
Mobile
Leveraging our partnership
• Continue to innovate with your feedback
• Continue to help you create value in your practice
• Continue to make it easy to do business with us
FOR ADVISOR USE ONLY – NOT FOR DISTRIBUTION TO CLIENTS
Thank you
Commissions, trailing commissions, management fees and expenses may be associated with mutual fund investments. Please read the prospectus before investing. Mutual funds are not guaranteed, their values change frequently and past performance may not be repeated. ®CI Investments, the CI Investments design, are registered trademarks of CI Investments Inc. This communication is published by CI as a general source of information and is not intended to provide personal legal, accounting, investment or tax advice. Facts and data provided by CI and other sources are believed to be reliable when posted; however, CI cannot guarantee that they are accurate or complete or that they will be current at all times. CI and its affiliates will not be responsible in any manner for direct, indirect, special or consequential damages howsoever caused, arising out of the use of this presentation.