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Leveraging Partnerships in a Tight Economy Sandra Crumlish, MSA [email protected] 2011 NCNMLG/MLGSCA Joint Meeting

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Leveraging Partnerships in a Tight Economy. Sandra Crumlish, MSA [email protected] 2011 NCNMLG/MLGSCA Joint Meeting. Tight Economy, Dwindling Budgets, Threats to Resources . Management. Vendor. Customer. Library. Benefits of the Working Relationship. Level o. - PowerPoint PPT Presentation

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Page 1: Leveraging Partnerships in a Tight Economy

Leveraging Partnerships in a Tight Economy

Sandra Crumlish, [email protected] NCNMLG/MLGSCA Joint Meeting

mailto:[email protected]
Page 2: Leveraging Partnerships in a Tight Economy

Tight Economy, Dwindling Budgets, Threats to Resources

2

Page 3: Leveraging Partnerships in a Tight Economy

Benefits of the Working Relationship

Level o

Library

Organization

Vendor

PartnershipsCustomer Service

Page 4: Leveraging Partnerships in a Tight Economy

Library Support – 15,000 Employees

4

1500

Heavy

Users

3500 Light Users 2500

Moderate

Users

Page 5: Leveraging Partnerships in a Tight Economy

What are We Facing?

LIBRARYRECRUIT

Page 6: Leveraging Partnerships in a Tight Economy

Pathway to Success

6

Strat Marketing

CSEs

Research

Clinical Studies

Regulatory

Page 7: Leveraging Partnerships in a Tight Economy

Vendor Extras

7

Page 8: Leveraging Partnerships in a Tight Economy

What Does This Mean?

8

• Library-Vendor• Library-SJM• Vendor-SJM

• Trust• Reciprocal

Relationship

• Organizational Goals

• User Satisfaction

Library

Develop Partnerships

Mutually Beneficial

Continuous Improvement

Page 9: Leveraging Partnerships in a Tight Economy

Take the Leap!Sandra Crumlish, ManagerLibrary & Resource CenterSt. Jude Medical [email protected]

9

mailto:[email protected]

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