LETTER WRITINGLETTER WRITINGLETTER WRITINGLETTER WRITING

When writing letters decide if they are going to

be

FORMAL

To people you don’t know

To an organisation such as a bank or the council

Possibly letters of complaint or letters asking for information

INFORMAL

To people you know such as friends or relatives

Writing a formal letter

• One side of the paper only

• Plan before you write

• Keep it simple

45 Orange Close West Burnham West Yorkshire

23rd March 2000

The Manager Barclay Building Society Long Street West Hartlepool

Dear Sir

Thank you for your letter dated 15th March.

I am afraid I cannot agree with your letter. I have studied my bank statement and still cannot find the charges you say are outstanding.

This is the third letter I have sent and if no action is taken within the next five days I will contact my solicitor.

I hope this matter can be settled as soon as possible.

Yours faithfully

Ann Angry

NOTE 45 Orange Close West Burnham West Yorkshire

23rd March 2000

The Manager Barclay Building Society Long Street West Hartlepool

Dear Sir

Thank you for your letter dated 15th March.

I am afraid I cannot agree with your letter. I have studied my bank statement and still cannot find the charges you say are outstanding.

This is the third letter I have sent and if no action is taken within the next five days I will contact my solicitor.

I hope this matter can be settled as soon as possible.

Yours faithfully

(Ann Angry)

ADDRESSES

AND DATE

Space for signature but write or type your name clearly underneath

When writing formal letters

Always

• No commas outside the main body of the letter

• Use short sentences and simple words

• Use proper paragraphs

Never

• Use slang

• Use jargon

ExercisesYou bought a second hand car for £700. It had only been running for a week when the engine broke down. The garage says it will cost over £400 to repair.

Write a letter:

A) to the garage where you bought the car asking for your money back.

B) to your solicitor explaining what has happened and asking for advice.

C) to a friend explaining what has happened.