lessons from the mouse
DESCRIPTION
Stephanie LevensonTRANSCRIPT
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Lessons from the mouse
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Applying disney customer service techniques to the
world of college admission
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Lesson #1Never let backstage become onstage
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Lesson #2WHAT TIME IS THE
3:00 PARADE? IS NOT A STUPID QUESTION
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When a student asks, What is This? At a College Fair
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Lesson #3Little wows add up
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When our catering department makes peach punch for a program
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When the doubletree has hot cookies waiting in my room
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Lesson #4Have fun with the job-no matter how miserable you
feel
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When families want to keep chatting at the end of an open house
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When parents try to hug you
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Lesson #5Never ever say-
”That’s not my job”-don’t even think it!
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When you are asked to pick up hs counslors at the airport
for a fly-in event
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When you have to work an institutional booth at a community festival
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Lesson #6take responsibility for your own career
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Admission counselor job description
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But seriously…..
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Take charge!
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Summer institute 1997 @ illinois college
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A SPECIAL SHOUT OUT AND THANKS TO THE ANONYMOUS CREATOR OF ADMISSIONSPROBLEMS.TUBMLR.COM
YOU ARE MY PERSONAL HERO