Lesson Lesson 33

Why is it important to deal with and resolve conflicts?

It is important to resolve conflicts since they can interfere with healthy relationships if left unresolved.

Resolving Conflict

Lesson Lesson 33In this lesson, you will learn to:

• Identify the causes of conflict

• Compare the relationship between the use of refusal skills and the avoidance of unsafe situations

• Explain healthful strategies for resolving conflicts and the effectiveness of conflict resolution techniques in various situations

Lesson Objectives

Lesson Lesson 33

The types of conflicts that impact relationships are interpersonal conflicts.

Interpersonal Conflicts

• Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.

• The type of conflicts that impact relationships are interpersonal conflicts.

• A beneficial result of some conflicts is that they require people to come together to work out problems.

Understanding Conflict

Lesson Lesson 33What Causes Conflicts?

In personal relationships, conflicts can occur when one person wants to control the actions, opinions, or decisions of another person.

Common causes of conflict:

• Power struggles

• Loyalty

• Jealousy/Envy

• Property disputes

• Territory and space

Understanding Conflict

Lesson Lesson 33Avoiding Conflict

• Understanding the causes of conflict in relationships may help you keep conflict from developing.

• If you see that a conflict is building, it is often wise to walk away. Doing so may prevent the conflict from escalating, or growing, into a situation that is unhealthful or unsafe for everyone involved.

Understanding Conflict

Lesson Lesson 33Responding to Conflict

• Your primary concern should be your health and safety.

• Walking away from a potentially dangerous situation is amature, healthful choice.

• Minor conflicts can often be resolved by a simple compromise.

• A compromise may be difficult to reach if the differences of opinion are strong or concern serious matters.

Understanding Conflict

Lesson Lesson 33Conflict Resolution Strategies

You can learn effective conflict resolution skills to prepare yourself for various situations.

Conflict Resolution

Lesson Lesson 33Respect for Oneself and Others

• To resolve a conflict fairly and effectively, you must showrespect for yourself and others.

• When you respect yourself, you can stand up for your beliefs.

• When you respect others, you can listen to them with an open mind, consider their thoughts and feelings, and honor their values.

• When you are tolerant of different viewpoints or ideas, fewer conflicts arise.

Conflict Resolution

Lesson Lesson 33Negotiating During Conflict Resolution

The negotiation process involves the following:

• Talking

• Listening

• Considering the other person’spoint of view

• Compromising, if necessary

• Devising a plan for working jointly to resolve the conflict

Conflict Resolution

Lesson Lesson 33Negotiating During Conflict Resolution

Check your facts.

Remind yourself that your goal is to find a solution, not to fight or prove who is “in control.”

Rehearse what you will say, even if you have to script it out in advance.

Make sure the issue is important to you.

Conflict Resolution

Lesson Lesson 33Steps to Take When Negotiating

• Select a time and place suited to working out problems.

• Work together toward a solution.

• Keep an open mind.

• Be flexible.

• Take responsibility for your role in the conflict.

• Give the other person an “out.”

Conflict Resolution

Lesson Lesson 33What Is Mediation?

When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.

The Mediation Process

Lesson Lesson 33Mediation Sessions

• During the mediation process, the mediator maintains strict confidentiality.

• The process has well-defined ground rules that are set by the mediator and explained to both sides.

• Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.

The Mediation Process

Lesson Lesson 33

Q. _________ is a process in which

specially trained people help others resolve their conflicts peacefully.

1. Mediation 2. Conflict

3. Negotiation

4. Confidentiality

Choose the appropriate option.

Quick Review

Lesson Lesson 33

A. 1. Mediation

Mediation is a process in which specially trained people help others resolve their conflicts peacefully.

Click Next to attempt another question.

Quick Review - Answer

Lesson Lesson 33Quick Review

Q. Which of the following is a

cause of interpersonal conflict?

1. Power struggles

2. Loyalty

3. Territory and space

4. All of the above

Choose the appropriate option.

Lesson Lesson 33

Click Next to attempt another question.

Quick Review - Answer

A. 4. All of the above

Interpersonal conflict causes power struggles, loyalty, territory and space.

Lesson Lesson 33Quick Review

Q. Walking away from a problem

can never prevent a conflict from escalating. It is an immature action and should never be used.

True

False

Choose the appropriate option.

Lesson Lesson 33Quick Review - Answer

A. False. In the right circumstances, walking away from a

problem can potentially prevent a conflict from escalating.

Lesson Lesson 33

End of Lesson 3

Click Home to view the Main menu.

Lesson Lesson 33

A. Correct! Mediation is a process in which specially trained

people help others resolve their conflicts peacefully.

Click Next to attempt another question.

Quick Review - Answer

Lesson Lesson 33

You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Quick Review - Answer

Lesson Lesson 33

A. Correct! Interpersonal conflict causes power struggles,

loyalty, territory and space.

Click Next to attempt another question.

Quick Review - Answer

Lesson Lesson 33

You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Quick Review - Answer

Lesson Lesson 33

A. Correct! In the right circumstances, walking away from a

problem can potentially prevent a conflict from escalating.

Quick Review - Answer

Lesson Lesson 33

You have answered the question incorrectly. Go back to try again, or click Next to view the correct answer.

Quick Review - Answer

Lesson Lesson 33

The types of conflicts that impact relationships are interpersonal conflicts.

Interpersonal Conflicts

Understanding Conflict

• Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.

• The type of conflicts that impact relationships are interpersonal conflicts.

• A beneficial result of some conflicts is that they require people to come together to work out problems.

Conflict is any disagreement, struggle, or fight.

Conflict is any disagreement, struggle, or fight.

Lesson Lesson 33

The types of conflicts that impact relationships are interpersonal conflicts.

Interpersonal Conflicts

Understanding Conflict

• Conflicts often occur when one person’s wants, needs, wishes, demands, expectations, or beliefs clash with those of another person.

• The type of conflicts that impact relationships are interpersonal conflicts.

• A beneficial result of some conflicts is that they require people to come together to work out problems.

Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.

Interpersonal conflicts are disagreements between groups of any size, from two people to entire nations.

Lesson Lesson 33

You can learn effective conflict resolution skills to prepare yourself for various situations.

Conflict Resolution Strategies

Conflict resolution is the process of solving a disagreement through cooperation and problem solving.

Conflict resolution is the process of solving a disagreement through cooperation and problem solving.

Conflict Resolution

Lesson Lesson 33

The negotiation process involves the following:

• Talking

• Listening

• Considering the other person’spoint of view

• Compromising, if necessary

• Devising a plan for working jointly to resolve the conflict

Negotiating During Conflict Resolution

Negotiation is the use of communication and often compromise to settle a disagreement.

Negotiation is the use of communication and often compromise to settle a disagreement.

Conflict Resolution

Lesson Lesson 33What Is Mediation?

When it is not possible for two parties in conflict to reach an agreement, it may be time for mediation.

Mediation is a process in which specially trained people help others resolve their conflicts peacefully.

Mediation is a process in which specially trained people help others resolve their conflicts peacefully.

The Mediation Process

Lesson Lesson 33

• During the mediation process, the mediator maintains strict confidentiality.

• The process has well-defined ground rules that are set by the mediator and explained to both sides.

• Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.

Mediation Sessions

Confidentiality involves respecting the privacy of both parties and keeping details secret.

Confidentiality involves respecting the privacy of both parties and keeping details secret.

The Mediation Process

Lesson Lesson 33

• During the mediation process, the mediator maintains strict confidentiality.

• The process has well-defined ground rules that are set by the mediator and explained to both sides.

• Many schools offer programs for settling conflicts that take place at school. These programs have peer mediators.

Mediation Sessions

Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.

Peer mediators are students trained to help other students find fair resolutions to conflicts and disagreements.

The Mediation Process