lesson 20: receiving returns steps to process and complete returns

Lesson 20: Receiving Returns

Steps to Process and Complete Returns

Copyright 2002 Sterling Commerce, Inc. All rights reserved.

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Return Process

- Currently returned items can only be entered into the system via the console. AIT returns is planned for future implementation

- Several different Return Worksheets can be printed for use by the cache workers

- Standardized return and refurb process- Incident label - optional

- label with incident details- can be printed with a system generated return

number for use when data entry is done


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Printing an Incident Label w/Return Number

Searching for incidents ‘containing’ AZ .

Narrowing the search by Incident Orders only.


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Printing the Incident Label w/Return Number

Check mark for the incidentClick on Print

Choose Yes for Generate Return No, select printer and no of copies. Note – selection of multiple copies will print the same return number on all.

Create Return


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Return > Create Return


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Return Header Entry

If return number was not generated w/ a label - CLICK

If return number was generated enter here.

Enter or look up incident/other order number. Tab out and information will auto fill.

If you know the issue number enter. Tab out and information will auto fill.

OR


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Return Item Entry Screen

Click on the green + to add lines. Enter item information and click on Process Return button.

RFI, NRFI, Qty Uns, Qty Uns Due NWT must equal the Total Qty Ret


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Incident Return w/RFI and NRFI Items

Example of items returned RFI and NRFI


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Incident Return w/Trackable Item

Example of Trackable item return. The trackable ID can be user entered or selected from the look up. Tag attribute information will auto fill.

Return disposition must be selected from the drop down menu for each trackable item.


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Incident Return w/Kit Components

Example of kit returned NRFI by components.

Check mark in RecdKitAsComp displays the kit components.


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Inventory Disposition

- Depending on the disposition of the items returned move tasks are automatically created.

Enter the search criteria. Note: the return number is the same as the shipment number.


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Move Task List

Move tasks generated to move the inventory to the appropriate storage location or virtual refurb zone.

Moves to the virtual refurb zone must be completed before refurb workorder can be completed.

For RRP nodes RFI inventory will be in the REFURB-RFI location awaiting an Ad Hoc move to be processed.

Move tasks can be completed via the console or AIT device


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Task List

Select tasks and click on view details


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Completing Tasks

Complete and Save for each item


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Lesson 20 Summary

In this lesson you learned how to create and process a returnhow to process the move tasks for the various

dispositions

Now are you all wondering what happened to the disposition inventory – Uns and UnsNWT?


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Location Inventory

Enter search criteria


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Enter check in box next to line. Click on View Details

Check in box next to line. Click on Adjust Location Inventory


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Adjusting Inventory

This process is used to remove inventory from caches’ database. Select the appropriate reason code from the look up list. Select Adjust Quantity from drop down and enter quantity. Click on SAVE.


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Questions

lesson 20: receiving returns steps to process and complete returns

Documents

sterling commerce

rights reserv

process return

return processcurrently

incident return wrfi

system generated return

return header entryif

return item entry screenclick