leonardo machine learning now - sap · exploring machine learning but has no plans to adopt at this...

CUSTOMER

Build your intelligent enterprise with SAP Leonardo Machine Learning NowChristian Boos

VP & Head of ML Business Development

SAP Innovation Center Network

July 27, 2017

2INTERNAL© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ

MachineLearning

Integration

Real-time Analytics

Natural Language

Mobile

Collaboration

IoTMicroservices

Networks

APIs

connecting People, Things and BusinessesIntelligently

Big Data

Business ProcessInnovation

Connected Data

DigitizationEvery company to become a software-driven company by


SAP Leonardo Digital Innovation System


Machine learning is the reality behind artificial intelligence

Big Data (for example, business networks,

cloud applications, the Internet of Things,

and SAP S/4HANA)

Massive improvements in hardware

(graphics processing unit [GPU] and

multicore)

Deep learning algorithms

Computers learn from data without

being explicitly programmed.

Machines can see, read, listen,

understand, and interact.

What is machine learning?

Why now?


Technology trends: Computer visionComputer vision is surpassing human abilities

Sources: LeCun: The unreasonable effectiveness of deep learning, Zeiler: Visualizing and Understanding Convolutional Networks, http://www.clarifai.com/, http://imageannotator.cs.tau.ac.il/

A skier is jumping

over snow

covered hill

Water

Travel

No person

Sea

Landscape

http://www.clarifai.com/

http://imageannotator.cs.tau.ac.il/


The Intelligent Enterprise Show Case

Apparel and Emotion Recognition Intelligent Advertising & Shopping Window

Trend Detection Augmented Business Analysis & Planning

Link to Facebook video

https://www.facebook.com/SAPRetail/videos/10155258372124323


SAP’s vision for enterprise machine learning

Create your own intelligent infrastructure

SAP Cloud Platform and SAP HANA

Do the ImpossibleAutomate Knowledge Work

Image-based Ariba commerce

Contextual Concur travel concierge

Self-driving customer service

Conversational sales bots

Customer retention insights

Vision-enabled manufacturing

Contextual logistics

Video-aware marketing

Visual store execution

Drone and satellite-based

asset management

Transformational HR services

Lights out finance operations

SAP LeonardoMachine Learning


SAP Leonardo Machine Learning

Make all

Applications

Intelligent

76% of the world’s

transaction revenue

25 Industries

Largest business

network of the world

12 Lines of Business

+ = IntelligentSelf-driving Business

SAP

Applications

Business

Services

Technical

Services

SAP Cloud Platform &

SAP HANA

Lifecycle

Management

and

Model Training

Build your intelligent enterprise now

SAP Leonardo makes machine learning incredibly simple


75kUp to

SLOW

Minutes (B2C) to

days (B2B)

MANUAL

Read, categorize,

solve

EFFICIENT

Time only spent on

important tasks

AUTOMATIC

Categorize, route,

propose

NOWYESTERDAY

tickets per day (B2C)10k+tickets per month (B2B)

SAP Service Ticket Intelligence

Accelerate Customer Service in an Omnichannel Front Office


SAP Cash Application

Intelligently Matching Invoices with Payments

Automated

Reduced time to value

Improved service quality

and days of sales

outstanding

Indefinitely scalable

Manual process

Time-consuming

Delayed cash

processing

Difficult to scale

NOW


SAP Brand Impact

Monitor Brand Assets and Exposure in Video

NOW

Manual processing

(watch TV)

Slow: > 6 weeks

after event

Sampling and

Extrapolation

High cost

Automatic

Fast: real-time analysis

of full HD videos

Enterprise-grade

precision

Unprecedented

scalability


Ask for information with

natural language

Receive contextual

solution recommendation

One personality

across products

Self-learning

Open and extensible

Struggle to find

information

Manually filter

required facts

Hard to focus on

relevant actions

Multi-Channel

Communication

NOW

SAP CoPilot

The Digital Assistant for the Enterprise


The Foundation for Powering Intelligent Innovation

SAP Leonardo Machine Learning Foundation

Enabling the

Intelligent

Enterprise

Business Services

New Apps

Functional Services

Lifecycle

management

(internal)

Existing Apps


Next Generation Customer Service will combine text, image and audio capabilities

to provide a total new customer experience

CoPilotDigital assistant with

NLP capabilities

Hi I found some abandoned

bikes in the public area.

Can you help me to f ind

w hich company are the

bikes from?

Do you w ant to take a picture or

upload from your album?

Upload from album

please.

Service Ticket Intelligencefor efficient ticket categorization

Image similarityfor rapid product identification

Enhanced

user experience

Real-time

response

Operational

efficiency

Proposed Service Category

Assigned Group

PUBLIC

Become part of themachine learning revolution.


Machine Learning Adoption: The Time is Now

Companies across all industries

starts to adopt Machine Learning

and sees it as a critical requirement

to gain a competitive advantage

55%Within 2 years,

94%

19%Exploring

Machine

Learning but

has no plans to

adopt at this

time

26%Planning to adopt

Machine

Learning in 2-5

years

15%Has adopted

Machine

Learning

40%Planning to adopt

Machine Learning

within 2 years

Of companies believe Machine Learning

will become critical to gain competitive

advantage

Of companies will adoptMachine Learning

It is a new reality for Enterprise IT

Source: IDC and SAP survey, Q3 2016


60%Of human tasks will be

automated by 2025

97%Image recognition accuracy today

(better than human rate 95% )

95.1 %Speech recognition accuracy today

(better than human rate 94.1% )

$18BEnterprise Machine Learning

Market by 2020

Process Automation

Full automation of business processes, from HR

to payments processing, to workflow approvals

for purchase orders and sales execution

Dynamic Analytics

Proactive analysis of new data types and

discovery of unfamiliar patterns that provide a

new level of insights

Next–gen UX

User experience based on voice, vision and

messaging will replicate how people interact in

real life and increase business productivity

Machine Learning can reinvent Businesses

Source: SAP CSG analysis, McKinesy Quarterly Report July 2016, Google PR, Microsoft PR, SAP Market Model


Ready to Use

• SAP Cash Application

• SAP Service Ticket Intelligence

• SAP Leonardo ML Foundation

• Brand Impact

• Customer Retention

Ready to Co-Innovate

• Co-Innovate on existing

products next release

• Additional functional services for

ML foundation

• 10+ new co-innovation projects

in business areas

Ready to Ideate

• Ideate new use cases with

Leonardo Machine Learning

Discovery Service

• Proof-of-Concept

Engagement possibilities


Ready to Co-Innovate – ML Foundation services portfolio

Tabular Image Text Audio/ Video

General

availability*

Time series change point

detection

Time series forecasting

(AA algorithm)

Clustering

Key influencer analysis

Outlier detection

Recommendation

What-if analysis

Image classification

Image feature extraction

Earth observation analysis

Topic detection/keyword

extraction

Alpha Time series forecasting

(R algorithms)

Similarity scoring

Product image classification Machine translation

Document feature extraction

Language detection

Product text classification

Road map Time-to-failure forecasting

Association rule learning

Image segmentation

Face detection

Document optical character

recognition

Image text extraction

Image NER/extraction

Apparel detection

Sentiment analysis

Named entity recognition

Text classification

Hate speech detection

File-to-text conversion

Speech-to-text

Text-to-speech

Voice recognition

(speaker identification)

Video object segmentation

Video classification

Video human action recognition

* Prioritized for SAPPHIRE NOW delivery

NOW AVAILABLE on the SAP API Business Hub: SAP Leonardo ML - Functional Services

https://api.sap.com/#/catalog/f1ab6ce689ba41d1b7a8172ed3f76866


Reimagine your value chain with Machine Learning

• Trend Analysis

(Face, Age, Gender,

Emotion, Apparel)

• Personalized Design

Design

• Learning Recommender

• Synchronous Translation

of training content

• Career Path Recommender

Human Resources

• Predictive Maintenance

• Quality Inspection

• Optimal Planning &

Scheduling

Operations

• Cash Application

• Accounts Payable

• Remittance Advices

• Predictive Accounting

• Fraud Management

Finance

• Image-based Purchasing

• Goods & Services Classification

• Supplier Risk Assessment

Inbound Logistics

• Routing Optimization

• Supply Chain Resilience

• Last-mile Delivery

Outbound Logistics• Brand Impact

• Social Media Analysis

• Customer Behavior

Segmentation

Marketing

• Conversational AI

• Service Ticketing

• Customer Support

• Solution Recommender

Sales & Service


Links and Further Information

Official Website

Explore SAP Leonardo ML underhttp://www.sap.com/ml

• Watch the intro video

• Download the solution brief

• Read about the intelligent enterprise

• Learn about our machine learningfoundation

Education

Participate in the openSAP course Enterprise Machine Learning in a Nutshell (overview course)

Early Adoption & Co-Innovation

Be an early adopter and co-innovate with us for next-wave cases

Try out our Machine Learning services:

api.sap.com

http://www.sap.com/ml

https://open.sap.com/courses/ml1


Christian Boos

VP & Head of ML Business DevelopmentSAP Innovation Center Network

[email protected]

Thank you.

mailto:[email protected]

leonardo machine learning now - sap · exploring machine learning but has no plans to adopt at this...

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