lenovo user guide

User Guide

Lenovo B460e

Notes:

• Before using the product, be sure to read Lenovo Safety and General Information Guidefirst.

• Some instructions in this guide may assume that you are using the Windows® 7 operatingsystem. If you are using other Windows operating system, some operations may beslightly different. If you are using other operating systems, some operations may notapply to you, and thus shouldn't affect your use of this computer.

• The features described in this guide are common to most models. Some features maynot be available on your computer and/or your computer may include features that arenot described in this user guide.

Regulatory NoticeTo refer to it, go to http://consumersupport.lenovo.com/, click User guides and manuals,and then follow the instructions on the screen.

Second Edition (October 2011)

© Copyright Lenovo 2011.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is deliveredpursuant a General Services Administration “GSA” contract, use, reproduction, ordisclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

http://consumersupport.lenovo.com/

Contents

Chapter 1. Getting to know your computer . . . . . . . . . . 1Top view. . . . . . . . . . . . . . . . . . . . . . . 2Left-side view . . . . . . . . . . . . . . . . . . . . . 3Right-side view . . . . . . . . . . . . . . . . . . . . 4Front view . . . . . . . . . . . . . . . . . . . . . . 5Bottom view . . . . . . . . . . . . . . . . . . . . . 6

Chapter 2. Learning the basics. . . . . . . . . . . . . . . 7First use . . . . . . . . . . . . . . . . . . . . . . . 7Reading the manuals . . . . . . . . . . . . . . . . . . 7Connecting to the power . . . . . . . . . . . . . . . . 7Turning on the computer. . . . . . . . . . . . . . . . . 8Configuring the operating system . . . . . . . . . . . . . . 8Putting your computer into sleep state or shutting it down . . . . . 8

Using ac power adapter and battery . . . . . . . . . . . . . 9Checking battery status . . . . . . . . . . . . . . . . . 9Charging the battery . . . . . . . . . . . . . . . . . . 9Removing the battery pack . . . . . . . . . . . . . . . . 9Handling the battery . . . . . . . . . . . . . . . . . . 10

Using the touchpad . . . . . . . . . . . . . . . . . . . 11Using the keyboard . . . . . . . . . . . . . . . . . . . 11Numeric keypad . . . . . . . . . . . . . . . . . . . 12Function key combinations . . . . . . . . . . . . . . . . 13

Connecting external devices . . . . . . . . . . . . . . . . 14Connecting a universal serial bus (USB) device . . . . . . . . . 14

Special keys and buttons . . . . . . . . . . . . . . . . . 15System status indicators . . . . . . . . . . . . . . . . . 15Securing your computer . . . . . . . . . . . . . . . . . 16Attaching a security lock (not supplied) . . . . . . . . . . . . 16Using passwords . . . . . . . . . . . . . . . . . . . 17

Chapter 3. Connecting to the Internet . . . . . . . . . . . . 19Wired connection . . . . . . . . . . . . . . . . . . . . 19Hardware connection. . . . . . . . . . . . . . . . . . 19Software configuration . . . . . . . . . . . . . . . . . 21

Wireless connection . . . . . . . . . . . . . . . . . . . 21Using Wi-Fi/WiMAX . . . . . . . . . . . . . . . . . . 22

© Copyright Lenovo 2011 i

Chapter 4. Lenovo OneKey Rescue system . . . . . . . . . . 23Using Lenovo OneKey Recovery in Windows 7 operating system . . . . 23Using Lenovo OneKey Rescue system in other operating systems . . . . 23Creating a recovery disc . . . . . . . . . . . . . . . . . 24

Chapter 5. Troubleshooting . . . . . . . . . . . . . . . . 27Frequently asked questions . . . . . . . . . . . . . . . . 27Troubleshooting . . . . . . . . . . . . . . . . . . . . 28Display problems . . . . . . . . . . . . . . . . . . . 28A password problem . . . . . . . . . . . . . . . . . . 29Sleep or hibernation problems . . . . . . . . . . . . . . . 29Computer screen problems . . . . . . . . . . . . . . . . 30Sound problems . . . . . . . . . . . . . . . . . . . 30Battery problems . . . . . . . . . . . . . . . . . . . 31A hard disk drive problem . . . . . . . . . . . . . . . . 31A startup problem . . . . . . . . . . . . . . . . . . . 31OneKey Rescue system problems . . . . . . . . . . . . . 32Other problems. . . . . . . . . . . . . . . . . . . . 32

Appendix A. CRU instructions . . . . . . . . . . . . . . . 35Replacing the battery . . . . . . . . . . . . . . . . . . 35Replacing the hard disk drive . . . . . . . . . . . . . . . . 36Replacing a memory module . . . . . . . . . . . . . . . . 40Removing the optical drive. . . . . . . . . . . . . . . . . 43Trademarks . . . . . . . . . . . . . . . . . . . . . . 44

ii User Guide

Chapter 1. Getting to know your computer

This chapter provides information about the locations of connectors.

• “Top view” on page 2• “Left-side view” on page 3• “Right-side view” on page 4• “Front view” on page 5• “Bottom view” on page 6

© Copyright Lenovo 2011 1

Top view

i

g

c

b

d

h

a

gfe

B460e

Note: Your computer might look differently with the above illustration.

Attention: Do NOT open the display panel beyond 130 degrees. When closing thedisplay panel, be careful NOT to leave pens or any other objects in between thedisplay panel and the keyboard. Otherwise, the display panel may be damaged.

2 User Guide

1 Integrated camera (on some models): Use the camera for videocommunication.

2 Wireless module antennas (on some models): The built-in antennas ensureoptimal reception of wireless radio.

3 Computer display: The LCD display provides brilliant visual output.

4 Speakers: The stereo speakers provide rich and powerful sound.

5 Power button: Press this button to turn on the computer.

6 OneKey Rescue system button: Press this button to open OneKey Rescuesystem (If OneKey Rescue system has been preinstalled) when the computer ispowered off.

Note: For details, refer to the instructions in Chapter 4 “Lenovo OneKey Rescuesystem” on page 23.

7 System status indicators For details, refer to the instructions in “Systemstatus indicators” on page 15.

8 Built-in microphone: The built-in microphone (with noise reduction) can beused for video conferencing, voice narration, or simple audio recordings.

9 Touchpad: The touchpad functions as a conventional mouse.

Note: For details, refer to the instructions in “Using the touchpad” on page 11.

Left-side view

ed f gba c

1 Kensington slot: Attach a security lock (not supplied) here.

Note: For details, refer to the instructions in “Attaching a security lock (notsupplied)” on page 16.

2 VGA port: Connects to external display devices.

Chapter 1. Getting to know your computer 3

3 Fan louvers: Dissipate internal heat.

Note: Make sure that none of the fan louvers are blocked or else overheatingof the computer may occur.

4 RJ-45 port: This port connects the computer to an Ethernet network.

Note: For details, refer to the instructions in “Wired connection” on page 19.

5 USB connectors: Connect to USB devices.

Note: For details, refer to the instructions in “Connecting a universal serial bus(USB) device” on page 14.

6 Microphone jack: Connects to external microphones.

7 Headphone jack: Connects to external headphones.

Attention: Listening to music at high volume over extended periods of time maydamage your hearing.

Right-side view

ca b

1 Optical drive: Reads or burns optical drives.

2 USB connector: Connects to USB devices.

Note: For details, refer to the instructions in “Connecting a universal serial bus(USB) device” on page 14.

3 ac power adapter jack: Connect the ac power adapter here.

Note: For details, refer to the instructions in “Using ac power adapter and battery”on page 9 .

4 User Guide

Front view

a b

1 Integrated wireless device switch (on some models): Use this switch to turnon/off the wireless radio of all wireless devices on your computer

2 Fan louvers: Dissipate internal heat.

Note: Make sure that none of the fan louvers are blocked or else overheatingof the computer may occur.

Chapter 1. Getting to know your computer 5

Bottom viewa b c

d

1 Battery latch - manual: The manual battery latch is used to keep the batterypack secured in place.

2 Battery pack: For details, refer to the instructions in “Using ac power adapterand battery” on page 9 .

3 Battery latch - spring loaded: The spring-loaded battery latch keeps thebattery pack secured in place.

4 Hard disk drive (HDD)/memory module/mini PCI Express Card slotcompartment

6 User Guide

Chapter 2. Learning the basics

This chapter provides basic information about your computer.

• “First use” on page 7• “Using ac power adapter and battery” on page 9• “Using the touchpad” on page 11• “Connecting external devices” on page 14• “Connecting a universal serial bus (USB) device” on page 14• “Special keys and buttons” on page 15• “System status indicators” on page 15• “Securing your computer” on page 16• Chapter 3 “Connecting to the Internet” on page 19

First use

This section provides information about how to use your computer.

Reading the manualsRead the supplied manuals before using your computer.

Connecting to the powerThe supplied battery pack is not fully charged at purchase. To charge the batteryand begin using your computer, insert the battery pack and connect the computerto an electrical outlet. The battery is automatically charged while the computer isrunning on ac power.

Installing the battery pack

To install the battery pack, refer to the Setup Poster that comes with yourcomputer.

Connecting the computer to an electrical outlet

To connect the computer to an electrical outlet, do the following:

1. Connect the power cord to the ac power adapter.2. Connect the ac power adapter to the ac power adapter jack of the computer

firmly.3. Plug the power cord into an electrical outlet.


Turning on the computerPress the power button to turn on the computer.

Configuring the operating systemYou may need to configure the operating system when it is first used. Theconfiguration process may include the procedures below.

• Accepting the end user license agreement• Configuring the Internet connection• Registering the operating system• Creating a user account

Putting your computer into sleep state or shutting it downWhen you finish working with your computer, you can put it into sleep state orshut it down.

Putting your computer into sleep state

If you will be away from your computer for only a short time, put the computerinto sleep state. When the computer is in sleep state, you can quickly wake it toresume use, and bypass the startup process.

To put the computer into sleep state, do either of the following:

• Click and select Sleep from the Start menu.• Press Fn+F1.

Note: Wait until the power indicator light starts blinking (indicating that thecomputer is in sleep state) before you move your computer. Moving yourcomputer while the hard disk drive is spinning can damage the hard disk drive,causing loss of data.

To wake the computer, do either of the following:

• Press the power button.• Press any key on the keyboard.

Shutting down your computer

If you are not going to use your computer for a day or two, shut it down.

To shut down your computer, click and select Shut down from the Start menu.

8 User Guide

Using ac power adapter and battery

This section provides information about how to use the ac power adapter thebattery for your computer.

Checking battery statusYou can determine the percentage of battery power remaining by checking thebattery icon in the notification area.

Notes: As each computer user has different habits and needs, it is difficult topredict how long a battery charge will last. There are two main factors:

• The amount of energy stored in the battery when you commence work.• The way you use your computer: for example, how often you access the hard

disk drive and how bright you make the computer display.

Charging the batteryWhen you find that the battery power is low, you need to charge the battery orreplace it with a fully charged one.

You need to charge the battery in any of the following situations:

• When you purchase a new battery• If the battery status indicator starts blinking• If the battery has not been used for a long time

Notes:

• You are advised to insert the battery pack when using your computer toprevent small particles from entering the inside of your computer.

• To increase the life of the battery pack, the computer does not start rechargingthe battery immediately after it drops from fully charged.

• Charge the battery at a temperature between 50 ° F and 86 ° F (10 ° C-30 ° C).• Full charge or discharge is not required.

Removing the battery packIf you are not going to use the computer for an extended period of time, or if youneed to send your computer to Lenovo for service, etc. remove the battery packfrom the computer. Before removing the battery pack, make sure the computerhas been shut down.

Chapter 2. Learning the basics 9

Handling the batteryIf the rechargeable battery pack is replaced with an incorrect type, there may bedanger of an explosion. The battery pack contains a small amount of harmfulsubstances. To avoid possible injury and detriment to the environment, payattention to the following points:

• Replace only with a battery of the type recommended by Lenovo.• Keep the battery pack away from fire.• Do not expose the battery pack to water or rain.• Do not attempt to disassemble the battery pack.• Do not short-circuit the battery pack.• Keep the battery pack away from children.• Do not put the battery pack in trash that is disposed of in landfills. When

disposing of the battery, comply with local ordinances or regulations and yourcompany’s safety standards.

10 User Guide

Using the touchpad

B460e

a

b c

1 Touchpad: To move the cursor on the screen, slide your fingertip over the padin the direction in which you want the cursor to move.

2 Left click button: Has the same function with that of the left mouse button ona conventional mouse.

3 Right click button: Has the same function with that of the right mouse buttonon a conventional mouse.

Notes:

• You can enable or disable the touchpad using Fn+F6.• When the touchpad indicator is lit, the touchpad is disabled.

Using the keyboard

Your computer has a numeric keypad and function keys incorporated in itsstandard keyboard.


Numeric keypadThe keyboard has keys that, when enabled, work as a 10-key numeric keypad. Toenable or disable the numeric keypad, press Fn+F8.

Note: The Num lock indicator will light on if the numeric keypad is enabled.

12 User Guide

Function key combinationsThrough the use of the function keys, you can change operational featuresinstantly. To use this function, press and hold Fn 1 ; then press one of the functionkeys 2 .

b

a

The following describes the features of each function key combination.

Key combination Description

Fn+Esc (on some models) Turn on or off the integrated camera.

Fn+F1 Enter sleep mode.

Fn+F2 Turn on or off the backlight of the LCD screen.

Fn+F3 Open the interface for the display device switch to selectthis notebook computer or an external display.

Fn+F4 Open the interface for display resolution settings.

Fn+F5 (on some models) Open the interface for integrated wireless devices settings(on or off).

Fn+F6 Enable or disable the touchpad.

Fn+F8 Enable or disable the numeric keypad.

Fn+F9 Activate the pause function.

Fn+F10 Activate the break function.

Fn+F11 Enable or disable the scroll lock.

Fn+F12 Activate the insert function.

Fn+PrtSc Activate the system request.

Fn + up/down arrow Increase or decrease display brightness.

Fn + left/right arrow Increase or decrease sound volume.


Connecting external devices

Your computer has a wide range of built-in features and connection capabilities.

Connecting a universal serial bus (USB) deviceYou can connect a USB device to your computer by inserting its USB plug (TypeA) into the USB connector on your computer.

Model Number of USB connector

B460e 3

The first time you plug a USB device into a particular USB connector on yourcomputer, Windows automatically installs a driver for that device. After the driveris installed, you can disconnect and reconnect the device without performing anyadditional steps.

Note: Typically, Windows detects a new device after connecting it, and theninstalls the driver automatically. However, some devices may require you to installthe driver before connecting. Check the documentation provided by the device’smanufacturer before connecting the device.

Before disconnecting a USB storage device, make sure your computer hasfinished transferring data by that device. Click the Safely Remove Hardware iconin the Windows notification area to remove the device before disconnection.

Note: If your USB device uses a power cord, connect the device to a powersource before connecting it. Otherwise, the device may not be recognized.

14 User Guide

Special keys and buttons

B460e

OneKey Rescue system button

• When the computer is powered-off, press this button to enter the OneKeyRescue system if Lenovo OneKey Rescue system has been preinstalled.

• In Windows operating system, press this button to start Lenovo OneKeyRecovery.

Note: For details, refer to the instructions in Chapter 4 “Lenovo OneKey Rescuesystem” on page 23.

System status indicators

These indicators inform you of the computer status.


d e f

h

g

c

B460e

a b

1 Hard disk drive indicator2 Scroll lock indicator3 Caps lock indicator4 Power status indicator5 Battery status indicator6 Wireless communication indicator (on some models)7 Touchpad indicator7 Num lock indicator

Securing your computer

This section provides information about how to help protect your computer fromtheft and unauthorized use.

Attaching a security lock (not supplied)You can attach a security lock to your computer to help prevent it from beingremoved without your permission. For details on installing the security lock, pleaserefer to the instructions shipped with the security lock that you have purchased

Refer to the “Left-side view” on page 3 for the location of the Kensington slot.

16 User Guide

Notes:

• Before purchasing any security product, verify that it is compatible with thistype of security keyhole.

• You are responsible for evaluating, selecting, and implementing the lockingdevices and security features. Lenovo offers no comment judgement orwarranty regarding the function, quality or performance of locking devicesand security features.

Using passwordsUsing passwords helps prevent your computer from being used by others. Onceyou set a password and enable it, a prompt appears on the screen each timeyou power on the computer. Enter your password at the prompt. The computercannot be used unless you enter the correct password.

Note: This password can be from one to seven alphanumeric characters in anycombination.

For details about how to set the password, refer to the online help informationsystem to the right of the screen in BIOS Setup Utility.

Note: To enter BIOS Setup Utility, press F2 when the Lenovo logo appears on thescreen while the computer is starting up.


18 User Guide

Chapter 3. Connecting to the Internet

As a global network, the Internet connects computers worldwide, providingservices such as e-mailing, information searching, electronic commerce, Webbrowsing and entertainment.

You can connect the computer to the Internet in the following ways:

• Wired connection: use physical wiring to connect.• Wireless network technology: connect without wiring.

Note: Wireless network technology might not be supported on some models.

Wired connection

Wired connections are a reliable and safe way to connect the computer to theInternet.

Wired connection Description

Cable Cable Internet services use a cable modem connected to theresidential cable TV line.

DSL DSL is a family of related technologies that bring high-speednetwork access to homes and small businesses over ordinarytelephone lines.

Hardware connectionThis topic provides information about how to connect to the Internet throughhardware connection.


Cable

B475

1

2

3

1 TV cable (not supplied)2 Splitter (not supplied)3 Cable modem (not supplied)

Note: Your weird connection might slightly be different with the above illustrations.

20 User Guide

DSL

1

2

3

B475

1 Telephone line (not supplied)2 Splitter (not supplied)3 DSL modem (not supplied)

Note: Your weird connection might slightly be different with the above illustrations.

Software configurationConsult your Internet Service Provider (ISP) for details on how to configure yourcomputer.

Wireless connection

Note: Wireless network technology might not be supported on some models.

Wireless connections provide mobile access to the Internet, allowing you to stayonline anywhere the wireless signal covers.

Divided by the signal scales, wireless connection to the Internet can be builtbased on the following standards.

Wireless connection Description

Wi-Fi Wi-Fi networks cover a small physical area, like a home, office,or small group of buildings. An access point is necessary forthe connection.

WiMAX WiMAX networks connect several Wireless LAN systems tocover a metropolitan area, providing high-speed broadbandaccess without the need for cables.

Chapter 3. Connecting to the Internet 21

Note: Your computer may not support all wireless connection methods.

Using Wi-Fi/WiMAX

Enabling wireless connection

To enable wireless communications, do the following:1. Slide the integrated wireless device switch from to .2. Press Fn+F5 to configure settings.

Hardware connection

B475

1

2

1 Access point (not supplied)2 Wi-Fi/WiMAX network

Software configuration

Consult your Internet Service Provider and search Windows Help and SupportCenter for details on how to configure your computer.

22 User Guide

Chapter 4. Lenovo OneKey Rescue system

The Lenovo OneKey Rescue system is an easy-to-use application that can beused to back up the data on your system partition (C drive) for easy restore whenrequired. You can run Lenovo OneKey Recovery under the Windows operatingsystem, and the OneKey Rescue system without starting the Windows operatingsystem.

Attention: In order to utilize the features of the OneKey Rescue system, your harddisk drive already includes a hidden partition by default to store the system imagefile and OneKey Rescue system program files. This default partition is hidden forsecurity reasons and is the reason the available disk drive space is less than itclaims. The exact available hard disk drive space depends on the file size of themirror image file (based on the size of operating system and preinstalled software).

Using Lenovo OneKey Recovery in Windows 7operating system

In Windows 7 operating system, double click the OneKey Recovery system iconon the desktop to launch Lenovo OneKey Recovery.

With the program preinstalled in your computer, you can do the following:

• Backing up the system partition on the hard disk drive or other storage devices• Creating recovery discs to back up the system

Notes:

• The backup process and creation of recovery discs may take some time,connect the ac power adapter and battery pack to your computer.

• After the recovery discs are burned, please number them so that you canuse them in the correct order.

For more instructions, refer to the online help information system of LenovoOneKey Recovery.

Using Lenovo OneKey Rescue system in other operatingsystems

If the operating system cannot be loaded, follow the steps below to accessOneKey Rescue system:

1. Shut down your computer.2. Press the key to launch OneKey Rescue system.


Notes:

• You can choose to restore your system partition to the original factory status,or to a previously generated backup.

• The recovery process is irreversible. Make sure to back up any critical databefore using the recovery feature.

Creating a recovery disc

Your computer does not ship with a recovery disc. You can use Lenovo OneKeyRecovery system to create a recovery disc, which can be used to start and restoreyour computer in case of a system failure.

To create a recovery disc, do the following:

1. Insert a recordable disc into the optical drive on your computer.

Note: If your computer does not come with an integrated optical drive orif the integrated optical drive does not support disc creating, connect anappropriate external optical drive to your computer.

2. In Windows, press the OneKey Rescue system button to launch the LenovoOneKey Recovery system.

B460e

3. On the main screen, click Create Recovery Disc.4. Choose the type of recovery disc(s). You can create three types of recovery

disc(s): recovery disc(s) with existing backup image, recovery disc(s) from thecurrent system partition, and factory default recovery disc(s). Select the typeof recovery disc you want to create and follow the on-screen instructions.

5. Insert additional recordable disc(s) when prompted.

24 User Guide

Notes:

• The estimated number of discs needed will be displayed before theprocess of creating the recovery disc(s) begins. To minimize the number ofdiscs needed, use recordable DVDs as the media. Also make sure youroptical drive is compatible with the disc intended for use.

• After recovery disc creation, number the discs appropriately for use in theircorrect order. The first disc created will be used to start the computer inthe case of a system failure.

Chapter 4. Lenovo OneKey Rescue system 25

26 User Guide

Chapter 5. Troubleshooting

Frequently asked questions

This section lists frequently asked questions and tells where you can find detailedanswers. For details about each publication included in the package with yourcomputer, see Setup Poster that comes with your computer.

• Question: What safety precautions should I follow when using my computer?

Solution: See “Important safety information” in the Lenovo Safety and GeneralInformation Guide that comes with your computer.

• Question: How can I prevent problems with my computer?

Solution: See “Use and care Information” in the Lenovo Safety and GeneralInformation Guide that comes with your computer.

• Question: What are the main hardware features of my new computer?

Solution: More information can be found in Chapter 1 and 2.

• Question: Where can I find the detailed specifications for my computer?

Solution: Go to http://consumersupport.lenovo.com.

• Question: Where can I find the instructions to upgrade a device or to replaceone device?

Solution: See Appendix A “CRU instructions” on page 35.

• Question: Where are the recovery discs?

Solution: Your computer did not come with a recovery disc. For an explanationof the alternative recovery methods offered by Lenovo, see Chapter 4 “LenovoOneKey Rescue system” on page 23.

• Question: How can I contact the customer support center?

Solution: See “Getting help and service” in the Lenovo Safety and GeneralInformation Guide that comes with your computer.

• Question: Where can I find warranty information?

Solution: For the warranty applicable to your computer, including the warrantyperiod and type of warranty service, see “Lenovo limited warranty” in theLenovo Safety and General Information Guide that comes with your computer.

• Question: How can I install the device drivers?

Solution: For the warranty applicable to your computer, including the warrantyperiod and type of warranty service, see “Lenovo limited warranty” in theLenovo Safety and General Information Guide that comes with your computer.

• Question: What can I do if the backup process fails?


http://consumersupport.lenovo.com

Solution: If you can start the backup feature without a problem, but it failsduring the backup process, please try the following steps:1. Close other applications, then restart the backup process.2. Check if the destination media is damaged, try to select another path

and then try again.

• Question: When do I need to restore the system to the factory status?

Solution: You can use this feature when your system fails or you need tore-install your operating system. This will restore your computer back to theinitial status when you first booted up your computer after receiving it fromthe store. If there is critical data on your current partition, back it up beforeyou run this recovery feature.

Troubleshooting

If you do not find your problem here, see Chapter 2. The following section onlydescribes problems that might negate the need to refer to the more comprehensiveinformation in Chapter 2.

Display problemsProblem Solution

When I turn on the computer, nothingappears on the screen.

• If the screen is blank, make sure that:

– The battery is installed correctly.

– The ac power adapter is connectedto the computer and the power cordis plugged into a working electricaloutlet.

– The computer power is on. (Press thepower button again for confirmation.)

– The memory is installed correctly.

• If these items are properly set, andthe screen remains blank, have thecomputer serviced.

When I turn on the computer, only a whitecursor appears on a blank screen.

Restore backed-up files to your Windowsenvironment or the entire contents ofyour hard disk drive to the original factorycontents using the OneKey Recoverysystem. If you still see only the cursor onthe screen, have the computer serviced.

My screen goes blank while the computeris on.

• Your screen saver or powermanagement may be enabled.Do one of the following to exit from thescreen saver or to resume from sleep orhibernation mode:

28 User Guide

Problem Solution

– Touch the touchpad.

– Press any key on the keyboard.

– Press the power button.

• Press Fn+F2 to confirm whether theLCD screen has been turned off.

A password problemProblem Solution

I forgot my password. • If you forget your user password, youmust take your computer to a Lenovoauthorized servicer or a marketingrepresentative to have the passwordchanged.

• If you forget your hard disk drivepassword, a Lenovo authorized servicercannot reset your password or recoverdata from the hard disk drive. Youmust take your computer to a Lenovoauthorized servicer or a marketingrepresentative to have the hard diskdrive replaced. Proof of purchase isrequired, and a fee will be charged forparts and service.

• If you forget your supervisor password,a Lenovo authorized servicer cannotreset your password. You must takeyour computer to a Lenovo authorizedservicer or a marketing representative tohave the system board replaced. Proofof purchase is required, and a fee willbe charged for parts and service.

Sleep or hibernation problemsProblem Solution

The critical low-battery error messageappears, and the computer immediatelyturns off.

The battery power is getting low. Connectthe ac power adapter to the computer, orreplace the battery with a fully charged one.

The computer enters sleep modeimmediately after Power-on self-test(POST).

Make sure that:

• The battery is charged.

• The operating temperature is within theacceptable range. See “Use and careinformation” in the Lenovo Safety and

Chapter 5. Troubleshooting 29

Problem Solution

General Information Guide that comeswith your computer.

Computer screen problemsProblem Solution

The screen is blank. • Do the following:

– If you are using the ac poweradapter, or using the battery, and thebattery status indicator is on, pressFn+up arrow to make the screenbrighter.

– If the power indicator is in blinking,press the power button to resumefrom the sleep mode.

– If the problem persist, follow thesolution in the following problem“The screen is unreadable ordistorted.”

– Press Fn+F2 to confirm whether theLCD screen has been turned off.

The screen is unreadable or distorted. Make sure that:

• The display device driver is installedcorrectly.

• The screen resolution and color qualityare correctly set.

• The monitor type is correct.

Incorrect characters appear on the screen. Did you install the operating system orapplication program correctly? If they areinstalled and configured correctly, have thecomputer serviced.

Sound problemsProblem Solution

No sound can be heard from the speakereven when the volume is turned up.

Make sure that:

• The mute function is off.

• The headphone jack is not used.

• Speakers are selected as the playbackdevice.

30 User Guide

Battery problemsProblem Solution

Your computer shuts down before thebattery status indicator shows empty.orYour computer operates after the batterystatus indicator shows empty.

Discharge and recharge the battery.

The operating time for a fully chargedbattery is short.

For details, refer to the instructions in“Handling the battery” on page 10.

The computer does not operate with a fullycharged battery.

The surge protector in the battery mightbe active. Turn off the computer for oneminute to reset the protector; then turn onthe computer again.

The battery cannot be charged. For details, refer to the instructions in“Handling the battery” on page 10.

A hard disk drive problemProblem Solution

The hard disk drive does not work. Under the Boot menu in BIOS SetupUtility, make sure that the hard disk driveis included in the Boot Priority Ordercorrectly.

A startup problemProblem Solution

The Microsoft® Windows operating systemdoes not start.

Use the OneKey Rescue system to helpsolve or identify your problem. For details,refer to the isntructions in Chapter 4“Lenovo OneKey Rescue system” on page23.


OneKey Rescue system problemsProblem Solution

Backup cannot be made. Make sure that:

• You are not using a Windows operatingsystem.

• There is not enough space to store thebackup data. You will need to free morehard disk drive space on your systempartition (C drive).

Fail to restore system partition to factorydefault.

The system partition, such as the partitionsize or the drive capacity of C, has beenmodified.

Other problemsProblem Solution

Your computer does not respond. • To turn off your computer, press andhold the power button for 4 secondsor more. If the computer still does notrespond, remove the ac power adapterand the battery.

• Your computer might lock when it enterssleep mode during a communicationoperation. Disable the sleep timer whenyou are working on the network.

The computer does not start from a deviceyou want.

1. Check the settings under Boot menuof the BIOS Setup Utility program.Make sure that the Boot Priority Orderoption starts from the device you want.

2. Also make sure that the device fromwhich the computer starts is enabled.Under the Boot menu, make sure thatthe device is included in the BootPriority Order list.

3. Press F12 when the Lenovo logoappears on the screen while thecomputer is starting up to select thedevice you want the computer startsfrom.

The connected external device does notwork.

Make sure that:

• Do not connect or disconnect anyexternal device cables other than USBcables while the computer is turnedon; otherwise, you might damage yourcomputer.

32 User Guide

Problem Solution

• When using a high power consumptionexternal devices such as an externalUSB optical drive, use external devicepower adapter. Otherwise, the devicemay not be recognized, or the systemmight be turned off.

For more technical support, please go tohttp://consumersupport.lenovo.com


http://consumersupport.lenovo.com

34 User Guide

Appendix A. CRU instructions

This chapter provides CRU instructions for your computer.

• “Replacing the battery” on page 35• “Replacing the hard disk drive” on page 36• “Replacing a memory module” on page 40• “Removing the optical drive” on page 43

Replacing the battery

Note: Only use the battery specified in the parts list for your computer. Any otherbattery could ignite or explode.

To replace the battery, do the following:

1. Turn off the computer, or enter hibernation mode. Disconnect the ac poweradapter and all cables from the computer.

2. Close the computer display, and turn the computer over.


3. Unlock the battery release lever 1 . Holding the battery release lever in theunlocked position 2 , remove the battery pack in the direction shown byarrow 3 .

c

1

b

a

4. Install a fully charged battery.5. Slide the manual battery latch to the locked position.6. Turn the computer over again. Connect the ac power adapter and the cables

to the computer again.

Replacing the hard disk drive

You can increase the storage capacity of your computer by replacing the hard diskdrive with one of greater capacity. You can purchase a new hard disk drive fromyour reseller or Lenovo marketing representative.

Notes:

• Replace the hard disk drive only if you upgrade it or have it repaired. Theconnectors and bay of the hard disk drive were not designed for frequentchanges, or drive swapping.

• The preinstalled applications are not included on an optional hard disk drive.

36 User Guide

Handling a hard disk drive

• Do not drop the drive or subject it to physical shocks. Put the drive on a material, suchas soft cloth, that absorbs the physical shock.

• Do not apply pressure to the cover of the drive.

• Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and permanentloss of data on the hard disk drive. Before removing the hard disk drive, makea backup copy of all the information on the hard disk drive, and then turn thecomputer off. Never remove the drive while the system is operating, in sleepmode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac power adapter and all cablesfrom the computer.

2. Close the computer display, and then turn the computer over.3. Remove the battery pack.

Appendix A. CRU instructions 37

4. Remove the hard disk drive/memory module/mini PCI Express Card slotcompartment cover.a. Loosen the screws that secure the compartment cover 1 .b. Remove the compartment cover 2 .

b

a

38 User Guide

5. Remove the frame fixing screw 3 .

c

6. Pull up the tab in the direction as shown by the arrow 4 .

d


7. Pull out the hard disk drive secured in a metal frame 5 .

e

8. Remove the screws and detach the metal frame from the hard disk drive.9. Attach the metal frame to a new hard disk drive and tighten the screws.

10. Put a new hard disk drive gently into the hard disk drive bay with the tab facingupwards and the connectors facing each other; then push it firmly into space.

11. Reinstall the frame fixing screws.12. Reinstall the compartment cover and tighten the screws.13. Reinstall the battery pack.14. Turn the computer over again. Connect the ac power adapter and the cables

to the computer again.

Replacing a memory module

You can increase the amount of memory in your computer by installing adouble-data-rate three synchronous dynamic random access memory (DDR3SDRAM)-available as an option-in the memory slot of your computer. DDR3SDRAMs are available in various capacities.

Note: Use only the memory types supported by your computer. If you incorrectlyinstall optional memory, or install an unsupported memory type, a warning beepwill sound when you try to start the computer.

To install a DDR3 SDRAM, do the following:

1. Touch a metal table or a grounded metal object to reduce any static electricityin your body, which could damage the DDR3 SDRAM. Do not touch thecontact edge of the DDR3 SDRAM.

2. Turn off the computer. Disconnect the ac power adapter and all cables fromthe computer.

3. Close the computer display, and turn the computer over.

40 User Guide

4. Remove the battery pack.5. Remove the hard disk drive/memory module/mini PCI Express Card slot

compartment cover.a. Loosen the screws that secure the compartment cover 1 .b. Remove the compartment cover 2 .

b

a


6. If two DDR3 SDRAMs are already installed in the memory slot, remove oneof them to make room for the new one by pressing out on the latches onboth edges of the socket at the same time. Be sure to save the old DDR3SDRAM for future use.

3

4

3

7. Align the notch of the DDR3 SDRAM with the protrusion of the socket andgently insert the DDR3 SDRAM into the socket at a 30-45° angle. Then pushthe DDR3 SDRAM inward toward the socket until the latches on both edgesof the socket are pushed into the closed position.

5

6

8. Reinstall the compartment cover and tighten the screws.9. Reinstall the battery pack.

10. Turn the computer over again. Connect the ac power adapter and the cablesto the computer again.

42 User Guide

Note: If only one DDR3 SDRAM is used on the computer you are servicing, thecard must be installed in SLOT-0 ( a : lower slot), but not in SLOT-1 ( b : upper slot).

To make sure that the DDR3 SDRAM is installed correctly, do the following:

1. Turn the computer on.2. Hold F2 during startup. The BIOS Setup Utility screen opens. The System

Memory item shows the total amount of memory installed in your computer.

Removing the optical drive

To remove the optical drive, do the following:

1. Remove the screw 1 as shown in the following illustration.2. Gently pull out the optical drive in the direction as shown by the arrow 2 .

b a


The following table provides a list of CRUs (Customer Replaceable Units) for yourcomputer, and informs you of where to find replacement instructions.

Setup Poster User Guide

ac power adapter X

Power cord for ac poweradapter

X

Battery X X

Bottom access cover X

Hard disk drive X

Memory module X

Optical drive X

Trademarks

The following terms are trademarks of Lenovo in the United States, othercountries, or both:

LenovoOneKey

The following terms are trademarks or registered trademarks of the Microsoftgroup of companies.

MicrosoftWindows

Other company, products, or service names may be trademarks or service marksof others.

44 User Guide

Part Number:

Printed in China

(1P) P/N:

**

lenovo user guide

Documents