lenovo 3000 n100 notebook- service guide

8/8/2019 Lenovo 3000 N100 Notebook- Service Guide

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Lenovo 3000 N100Service and Troubleshooting Guide

Includes:

v Introduction to other sources of information

v Important tips for taking care of your computer

v Diagnostics and troubleshooting

v Recovery options

v Help and service

v Warranty information for your computer


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Lenovo 3000 N100Service and Troubleshooting Guide


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Note

Before using this information and the product it supports, be sure to read the following:

v Safety and Warranty Guide included in the package with this publication.

v Appendix D, Wireless related information, on page 51 and Appendix E, Notices, on page 53.

v

Lenovo 3000 Regulatory Notice included in the package with this publication.

First Edition (January 2006)

Copyright Lenovo 2006. All rights reserved.U.S. GOVERNMENT USERS RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTEDRIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with LenovoGroup Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept thisProgram under these terms, then we provide this Program under the provisions set forth in Commercial ComputerSoftwareRestricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14(Alternate III).


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Contents

Read first . . . . . . . . . . . . . v

Chapter 1. Finding information . . . . . 1

This guide and other publications . . . . . 1Finding information with the Lenovo Carebutton . . . . . . . . . . . . . . 2

Chapter 2. Caring for your computer . . . 3

Chapter 3. Solving computer problems . . 7

Frequently asked questions . . . . . . . 8Diagnosing problems . . . . . . . . . 10Troubleshooting . . . . . . . . . . . 10

Error messages . . . . . . . . . . 10Errors without messages . . . . . . . 13A password problem . . . . . . . . 14A power switch problem . . . . . . . 14Keyboard problems . . . . . . . . 15A pointing device problem . . . . . . 15Standby or hibernation problems . . . . 15Computer screen problems . . . . . . 17Battery problems . . . . . . . . . 19Hard disk drive problems . . . . . . 20A startup problem . . . . . . . . . 21

A fingerprint authentication problem. . . 21Other problems . . . . . . . . . . 22

Chapter 4. Recovery options . . . . . . 25

Introducing Rescue and Recovery . . . . . 25Restoring factory contents . . . . . . . 25Recovering data. . . . . . . . . . . 26

Chapter 5. Upgrading and replacing

devices . . . . . . . . . . . . . 27

Replacing the battery . . . . . . . . . 27

Upgrading the hard disk drive. . . . . . 28Replacing memory . . . . . . . . . . 31

Chapter 6. Getting help and service . . . 35

Getting help and service . . . . . . . . 35Getting help on the Web . . . . . . . . 35

Calling the Customer Support Center . . . 35

Getting help around the world . . . . . . 37

Appendix A. Warranty information . . . . 39

Warranty Information . . . . . . . . . 39Warranty Period . . . . . . . . . 39Types of Warranty Service . . . . . . 39Worldwide telephone list. . . . . . . 41

Appendix B. Customer Replaceable Units

(CRUs) . . . . . . . . . . . . . 45

Appendix C. Overview of your computer 47

Your computer at a glance . . . . . . . 47Features . . . . . . . . . . . . . 49Specifications . . . . . . . . . . . 50

Appendix D. Wireless related information 51

Wireless interoperability . . . . . . . . 51Usage environment and your health . . . . 51

Appendix E. Notices . . . . . . . . . 53

Notices. . . . . . . . . . . . . . 53Television output notice . . . . . . . 54

Electronic emissions notices . . . . . . . 54Federal Communications Commission(FCC) Statement . . . . . . . . . 54Industry Canada Class B emissioncompliance statement . . . . . . . . 55Avis de conformit la rglementationdIndustrie Canada. . . . . . . . . 55European Union EMC Directiveconformance statement . . . . . . . 55

Environmental notices for Japan . . . . . 56Important information for the European

Directive 2002/96/EC . . . . . . . . . 57IBM Lotus Software Offer . . . . . . . 58Trademarks . . . . . . . . . . . . 60

Index . . . . . . . . . . . . . . 61

Copyright Lenovo 2006 iii


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iv Lenovo 3000 N100 Service and Troubleshooting Guide


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Read first

To prevent damage to the hard disk and subsequent data loss, before movingyour computer, press Fn+F4 to put it in standby mode or turn it off. Makesure that the standby status indicator is on (is green) before moving thecomputer.

Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objectson your computer, display, or external devices.

Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase orbag.

Place liquids away from your computer to avoid spills, and keep yourcomputer away from water to avoid the danger of electrical shock.

Avoid leaving the base of your computer in contact with your lap or any partof your body for an extended period when the computer is turned on or

when the battery is charging.

Copyright Lenovo 2006 v


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vi Lenovo 3000 N100 Service and Troubleshooting Guide


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Chapter 1. Finding information

This guide and other publications

Setup Instructionshelps you to unpack your computer and get started. It includes a fewtips for first-time users, and introduces software preinstalled byLenovo.

This Service and Troubleshooting Guideprovides information about caring for your computer, basictroubleshooting information, some recovery procedures, help andservice information, and warranty information for your computer. Thetroubleshooting information in this Guide applies only to problems

that might prevent you from accessing the comprehensive help andinformation portal, called Lenovo Care, preloaded on yourcomputer.

Access Helpis a comprehensive online manual that provides answers to most ofyour questions about your computer, helps you to configurepreloaded features and tools, or solve problems. To open Access Help,click Start, move the pointer to All Programs; then to Lenovo Care.Click Access Help.

Lenovo Careprovides an easy access to software tools and key Lenovo sites,eliminating the need to carry other reference manuals around. To openLenovo Care, press the Lenovo Care button on your keyboard. Formore information about using the Lenovo Care button, seeFindinginformation with the Lenovo Care button on page 2.

Safety and Warranty Guideincludes general safety instructions and complete Lenovo Statement ofLimited Warranty.

Regulatory Notice

supplements this Guide. Read it before you use the wireless featuresof your computer. Your computer complies with the radio frequencyand safety standards of any country or region in which it has beenapproved for wireless use. You are requested to install and use yourcomputer in strict accordance with the local RF regulations.

Copyright Lenovo 2006 1


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Finding information with the Lenovo Care button

The Lenovo Care button can help you in many situations when yourcomputer is working normally, and even when it is not. Press the LenovoCare button to open the Lenovo Care and get access to informativeillustrations and easy-to-follow instructions for getting started and staying

productive.

You can also use the Lenovo Care button to interrupt the startup sequence ofyour computer and start the ThinkVantage Rescue and Recovery

workspace, which runs independently of the Windows operating system andis hidden from it.

2 Lenovo 3000 N100 Service and Troubleshooting Guide


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Chapter 2. Caring for your computer

Though your computer is designed to function reliably in normal work

environments, you need to use common sense in handling it. By followingthese important tips, you will get the most use and enjoyment out of yourcomputer.

Important tips:

Be careful about where and how you work

v Do not leave the base of your computer in contact with your lap or anypart of your body for an extended period when the computer is functioningor when the battery is charging. Your computer dissipates some heat during

normal operation. This heat is a function of the level of system activity andbattery charge level. Extended contact with your body, even throughclothing, could cause discomfort or, eventually, a skin burn.

v Place liquids away from your computer to avoid spills, and keep yourcomputer away from water (to avoid the danger of electrical shock).

v Store packing materials safely out of the reach of children to prevent therisk of suffocation from plastic bags.

v Keep your computer away from magnets, activated cellular phones,electrical appliances, or speakers (within 13 cm/5 in).

v Avoid subjecting your computer to extreme temperatures (below 5C/41For above 35C/95F).

Be gentle with your computer

v Avoid placing any objects (including paper) between the display and thekeyboard or under the keyboard.

v Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objectson your computer, display, or external devices.

v Your computer display is designed tobe opened and used at an angleslightly greater than 90 degrees. Do not open the display beyond 135

degrees, as this might damage the computer hinge.

Carry your computer properly

v Before moving your computer, be sure to remove any media, turn offattached devices, and disconnect cords and cables.

v Be sure your computer is in standby or hibernation mode, or turned off,before moving it. This will prevent damage to the hard disk drive and dataloss.



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v When picking up your open computer, hold it by the bottom. Do not pickup or hold your computer by the display.

v Use a quality carrying case that provides adequate cushion and protection.Do not pack your computer in a tightly packed suitcase orbag.

Handle storage media and drives properly

v If your computer comes with an optical drive such as CD, DVD, orCD-RW/DVD drive, do not touch the surface of a disc or the lens on thetray.

v Wait until you hear the CD or DVD click into the center pivot of an opticaldrive such as CD, DVD, or CD-RW/DVD drive before closing the tray.

v When installing your hard disk, diskette, CD, DVD, or CD-RW/DVD drive,follow the instructions shipped with your hardware, and apply pressureonly where needed on the device.

Take care in setting passwords

v Remember your passwords. If you forget a supervisor or hard diskpassword, Lenovo authorized service provider will not reset it, and youmight have to replace your system board or hard disk drive.

Other important tips

v Your computer modem might use only an analog telephone network, orpublic-switched telephone network (PSTN). Do not connect the modem to aPBX (private branch exchange) or any other digital telephone extension linebecause this could damage your modem. Analog phone lines are often usedin homes, while digital phone lines are often used in hotels or officebuildings. If you are not sure which kind of phone line you are using,contact your telephone company.

v Your computer might have both an Ethernet connector and a modemconnector. If so, be sure to connect your communication cable to the correctone, so your connector is not damaged.

v Register your Lenovo products with Lenovo (refer to the Web page:www.lenovo.com/register). This can help authorities return your computerto you if it is lost or stolen. Registering your computer also enables Lenovoto notify you about possible technical information and upgrades.

v

Only an authorized Lenovo notebook repair technician should disassembleand repair your computer.

v Do not modify or tape the latches to keep the display open or closed.

v Take care not to turn your computer over while the ac adapter is pluggedin. This could break the adapter plug.

v Store your external and removable hard disk, diskette, CD, DVD, andCD-RW/DVD drives in the appropriate containers or packaging when theyare not being used.

Caring for your computer



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v Before you install any of the following devices, touch a metal table or agrounded metal object. This action reduces any static electricity from yourbody. The static electricity could damage the device.

PC Card

Smart Card

Memory Card, such as SD Card, Memory Stick, and MultiMedia Card Memory module

PCI Express Mini Card

Cleaning the cover of your computer

Occasionally clean your computer as follows:

1. Prepare a mixture of a gentle kitchen-use detergent (one that does notcontain abrasive powder or strong chemicals such as acid or alkaline). Use5 parts water to 1 part detergent.

2. Absorb the diluted detergent into a sponge.3. Squeeze excess liquid from the sponge.

4. Wipe the cover with the sponge, using a circular motion and taking carenot to let any excess liquid drip.

5. Wipe the surface to remove the detergent.

6. Rinse the sponge with clean running water.

7. Wipe the cover with the clean sponge.

8. Wipe the surface again with a dry, soft lint-free cloth.

9. Wait for the surface to dry completely and remove any cloth fibers fromthe computer surface.

Cleaning your computer keyboard

1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if youwipe several keys at a time, the cloth may hook onto an adjacent key andpossibly damage it. Make sure that no liquid drips onto or between thekeys.

3. Allow to dry.

4. To remove any crumbs and dust from beneath the keys, you can use acamera blower with a brush or cool air from a hair drier.

Note: Avoid spraying cleaner directly on the display or the keyboard.

Cleaning your computer display


Chapter 2. Caring for your computer 5


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1. Gently wipe the display with a dry, soft lint-free cloth. If you see ascratchlike mark on your display, it might be a stain transferred from thekeyboard when the cover was pressed from the outside.

2. Wipe or dust the stain gently with a soft, dry cloth.

3. If the stain remains, moisten a soft, lint-free cloth with water or a 50-50mixture of isopropyl alcohol and water that does not contain impurities.

4. Wring out as much of the liquid as you can.

5. Wipe the display again; do not let any liquid drip into the computer.

6. Be sure to dry the display before closing it.

Care for the fingerprint reader

The following actions could damage the fingerprint reader or cause it not towork properly:

v Scratching the surface of the reader with a hard, pointed object.

v Scraping the surface of the reader with your nail or anything hard.v Using or touching the reader with a dirty finger.

If you notice any of the following conditions, gently clean the surface of thereader with a dry, soft, lint-free cloth:

v The surface of the reader is dirty or stained.

v The surface of the reader is wet.

v The reader often fails to enroll or authenticate your fingerprint.




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Chapter 3. Solving computer problems

Frequently asked questions . . . . . . . 8

Diagnosing problems . . . . . . . . . 10Troubleshooting . . . . . . . . . . . 10Error messages . . . . . . . . . . 10Errors without messages . . . . . . . 13A password problem . . . . . . . . 14A power switch problem . . . . . . . 14Keyboard problems . . . . . . . . 15

A pointing device problem . . . . . . 15

Standby or hibernation problems . . . . 15Computer screen problems . . . . . . 17Battery problems . . . . . . . . . 19Hard disk drive problems . . . . . . 20A startup problem . . . . . . . . . 21A fingerprint authentication problem. . . 21Other problems . . . . . . . . . . 22



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Frequently asked questions

This section lists frequently asked questions and tells where you can finddetailed answers. For details about each publication included in the packagewith your computer, see This guide and other publications on page 1.

What safety precautions should I follow when using my computer?See the separate Safety and Warranty Guide for detailedinformation about safety.

How can I prevent problems with my computer?See Read first on page v, and also Chapter 2, Caring for yourcomputer, on page 3 of this Guide. More tips can be found inthe Preventing problems section of the Access Help.

What are the main hardware features of my new computer?See the Lenovo 3000 tour section of the Access Help.

Where can I find the detailed specifications for my machine?See www.lenovo.com/support

I need to upgrade a device or I need to replace one of the following:the hard disk drive, memory, or the keyboard.

Refer to the Appendix B, Customer Replaceable Units (CRUs),

on page 45 section of this Guide for the list of CustomerReplaceable Units and the location of the instructions forremoving or replacing components.

My computer is not operating properly.Study the Problem solving section of the Access Help. ThisGuide describes only problems that might prevent you fromgetting access to the online help system.



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How can I contact the Customer Support Center?See Chapter 6, Getting help and service, on page 35 of this Guide.For the phone numbers of the Customer Support Center nearest toyou, see Worldwide telephone list on page 41.

Where can I find warranty information?See the separate Safety and Warranty Guide for detailed warrantyinformation. For the warranty applicable to your computer, includingthe warranty period and type of warranty service, see WarrantyInformation on page 39.

Chapter 3. Solving computer problems 9


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Diagnosing problems

If you have a problem with your computer, you can test it by usingPC-Doctor for Windows. To run PC-Doctor for Windows, do as follows:

1. Click Start.

2. Move the pointer to All Programs and then to PC-Doctor for Windows.

3. Click PC-Doctor.

4. Choose one of the tests from either Device Categories or Test Scripts.

AttentionRunning any tests may take up to several minutes or longer. Make sureyou have time to run the entire test; do not interrupt the test while it isrunning.

The System Test of the Test Scripts runs some tests of critical hardwarecomponents, but it does not run all of the diagnostic tests in PC-Doctor forWindows. If PC-Doctor for Windows reports that all of the tests in the SystemTest have been run and that it has found no problems, consider running moreof the tests in PC-Doctor for Windows.

If you are preparing to contact the Customer Support Center, be sure to printthe test log so that you can rapidly provide information to the help technician.

Troubleshooting

If you do not find your problem here, refer to Access Help, your on-boardhelp system. The following section only describes problems that mightprevent you from accessing this help system.

Error messages

The following is a list of the messages that the BIOS can display. Most ofthem occur during POST. Some of them display information about a hardwaredevice, e.g., the amount of memory installed. Others may indicate a problemwith a device, such as the way it has been configured. Following the list areexplanations of the messages and remedies for reported problems. If your

system displays one of the messages marked below with an asterisk (*), writedown the message and contact your marketing representative. If your systemfails after you make changes in the Setup menus, reset the computer, enterSetup and install Setup defaults or correct the error.

Solving computer problems



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Code Message Description

0200 Failure Fixed Disk Fixed disk is not working or not configured properly. Checkto see if fixed disk is attached properly. Run Setup. Find outif the fixed-disk type is correctly identified.

0210 Stuck key Stuck key on keyboard.

0211 Keyboard error Keyboard not working.

0212* Keyboard Controller Failed Keyboard controller failed test. May require replacingkeyboard controller.

0213 Keyboard locked - Unlockkey switch

Unlock the system to proceed.

0220 Monitor type does notmatch CMOS - Run SETUP

Monitor type not correctly identified in Setup.

0230* Shadow Ram Failed atoffset: nnnn

Shadow RAM failed at offset nnnn of the 64k block at whichthe error was detected.

0231* System RAM Failed atoffset: nnnn

System RAM failed at offset nnnn of in the 64k block atwhich the error was detected.

0232* Extended RAM Failed atoffset: nnnn

Extended memory not working or not configured properlyat offset nnnn.

0250 System battery isdead-Replace and runSETUP

The CMOS clockbattery indicator shows the battery is dead.Charge the CMOS clock battery for more than 8 hours byconnecting the ac adapter and run Setup to reconfigure thesystem.

0251 System CMOS checksumbad - Default configuration

use

System CMOS has been corrupted or modified incorrectly,perhaps by an application program that changes data stored

in CMOS. The BIOS installed Default Setup Values. If youdo not want these values, enter Setup and enter your ownvalues. If the error persists, charge the systembattery morethan 8 hours by connecting the ac adapter, or contact yourdealer.

0271 Check date and timesettings

BIOS found date or time out of range and reset the Real-Time Clock. May require setting legal date (1991-2099).

0280 Previous boot incomplete -Default configuration used

Previous POST did not complete successfully. POST loadsdefault values and offers to run Setup. If the failure wascaused by incorrect values and they are not corrected, thenext boot will likely fail. On systems with control of wait

states, improper Setup settings can also terminate POST andcause this error on the next boot. Run Setup and verify thatthe wait-state configuration is correct. This error is clearedthe next time the system is booted.

0281 Memory Size found byPOST differed from CMOS

Memory size found by POST differed from CMOS.




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02B002B1

Diskette drive A errorDiskette drive B error

Drive A: or B: is present but fails the BIOS POST diskettetests. Check to see that the drive is defined with the properdiskette type in Setup and that the diskette drive is attachedcorrectly.

02B2 Incorrect Drive A type -run SETUP

Type of floppy drive A: not correctly identified in Setup.

02B3 Incorrect Drive B type - runSETUP

Type of floppy drive B: not correctly identified in Setup.

02D0 System cache error - Cachedisabled

RAM cache failed and BIOS disabled the cache. On olderboards, check the cache jumpers. You may have to replacethe cache. See your dealer. A disabled cache slows systemperformance considerably.

02F0 CPU ID CPU socket number for Multi-Processor error.

02F4* EISA CMOS not writable ServerBIOS2 test error: Cannot write to EISA CMOS.

02F5* DMA Test Failed ServerBIOS2 test error: Cannot write to extended DMA(Direct Memory Access) registers.

02F6* Software NMI Failed ServerBIOS2 test error: Cannot generate software NMI(Non-Maskable Interrupt).

02F7* Fail - Safe Timer NMIFailed

ServerBIOS2 test error: Fail-Safe Timer takes too long.

N/A Device Address Conflict Address conflict for specified device.

N/A Allocation Error for :device

Run ISA or EISA Configuration Utility to resolve resourceconflict for the specified device.

N/A* Failing Bits: nnnn The hex number nnnn is a map of the bits at the RAMaddress which failed the memory test. Each 1 (one) in themap indicates a failed bit. See errors 230, 231, or 232 abovefor offset address of the failure in System, Extended, orShadow memory.

N/A Invalid SystemConfiguration Data

Problem with NVRAM (CMOS) data.

N/A I/OdeviceIRQconflictI/Odevice IRQ conflict error.

I/OdeviceIRQconflictI/O device IRQ conflict error.

N/A One or more I2O Block

Storage Devices wereexcluded from the SetupBoot menu

There was not enough room in the IPL table to display all

installed I2O block-storage devices.

N/A Operating system notfound

Operating system cannot be located on either drive A: ordrive C:. Enter Setup and see if fixed disk and drive A: areproperly identified.




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N/A* Parity Check 1 nnnn Parity error found in the system bus. BIOS attempts tolocate the address and display i on the screen. If it cannotlocate the address, it displays ????. Parity is a method forchecking errors in binary data. A parity error indicates thatsome data has been corrupted.

N/A* Parity Check 2 nn Parity error found in the I/O bus. BIOS attempts to locatethe address and display it on the screen. If it cannot locatethe address, it displays ????.

N/A Press F1 to resume, F2 toSetup, F3 for previous

Displayed after any recoverable error message. Press F1 tostart the boot process or F2 to enter Setup and change thesettings. Press F3 to display the previous screen (usually aninitialization error of an Option ROM, i.e., an add-on card).Write down and follow the information shown on thescreen.

Errors without messages

Problem:When I turn on the machine, nothing appears on the screen and themachine does not beep while starting up.

Note: If you are not sure whether you heard any beeps, turn off thecomputer; then turn it on again, and listen again. If you are usingan external monitor, refer to Computer screen problems on page17.

Solution: If a user password is set, press any key to display the user passwordprompt, and then type the correct password and press Enter.

If the user password prompt does not appear, the brightness levelmight be set to minimum brightness. Adjust the brightness level bypressing Fn+F11.

If the screen still remains blank, make sure that:

The battery is installed correctly.

The ac adapter is connected to the computer and the power cord isplugged into a working electrical outlet.

The computer power is on. (Turn on the power switch again forconfirmation.)

If these items are properly set, and the screen remains blank, have thecomputer serviced.




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Problem:When I turn on the machine, nothing appears on the screen, but I heartwo or more beeps.

Solution:

Make sure that the memory card is installed correctly. If it is, but the

screen is still blank, and you hear five beeps, have the computerserviced.

Problem:My screen goes blank while the computer is on.

Solution

Your screen saver or power management may be enabled. Touch thetouch pad, or press a key to exit the screen saver, or press the powerswitch to resume from standby or hibernation mode.

A password problem

Problem:I forgot my password.

Solution

If you forgot your power-on password, you must take your computerto a Lenovo authorized servicer or a marketing representative to havethe password canceled.

If you forgot your HDD password, Lenovo authorized servicer can

not reset your password or recover data from the hard disk. You musttake your computer to a Lenovo authorized servicer or a marketingrepresentative to have the hard disk drive replaced. Proof of purchaseis required, and a fee willbe charged for parts and service.

If you forget your supervisor password, Lenovo authorized servicercannot reset your password. You must take your computer to a Lenovoauthorized servicer or a marketing representative to have the systemboard replaced. Proof of purchase is required, and a fee willbe chargedfor parts and service.

A power switch problem

Problem:The system does not respond, and you cannot turn off the computer.

Solution:

Turn off the computer by pressing and holding the power switch for4 seconds or more. If the computer is still not reset, remove the acadapter and the battery.




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Keyboard problems

Problem:A number appears when you type a letter.

Solution

The numeric lock function is on. To disable it, press and hold Fn;

then press NmLk.

Problem:All or some keys on the external numeric keypad do not work.

Solution

Make sure that the external numeric keypad is correctly connected tothe computer.

A pointing device problem

Problem:The mouse or the pointing device does not work.

Solution:

Make sure that the mouse or pointing-device cable is securelyconnected to the USB port.

Note: For more information, see the manual supplied with the mouseor pointing-device.

Standby or hibernation problems

Problem:The computer enters standby mode unexpectedly.

Solution:

If the processor overheats, the computer automatically enters standbymode to allow the computer to cool and to protect the processor andother internal components. Check the settings for standby mode.

Problem:

The computer enters standby mode (the standby indicator turns on)immediately after Power-on self-test (POST) (the standby indicator lightturns on).

Solution:

Make sure that: The battery is charged.




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The operating temperature is within the acceptable range. Refer toSpecifications on page 50.

If the battery is charged and the temperature is within range, have thecomputer serviced.

Problem:The "critical low-battery error" message appears, and the computerimmediately turns off.

Solution:

The battery power is getting low. Connect the ac adapter to thecomputer, or replace the battery with a fully charged one.

Problem:When you press Fn to return from standby mode, the computer displayremains blank.

Solution:

Check whether an external monitor was disconnected while thecomputer was in standby mode. Do not disconnect the externalmonitor while the computer is in standby mode or hibernation mode. Ifno external monitor is attached when the computer resumes, thecomputer display remains blank and output is not displayed. Thisrestriction does not depend on the resolution value. Press Fn+F7 tobring up the computer display.

Note: If you are using the Fn+F7 key combination to apply a presentationscheme, you will need to press Fn+F7 at least three times in threeseconds to bring up the computer display.

Problem:The computer does not return from standby mode, or the power andstandby indicators stays on and the computer does not work.

Solution:

If the system does not return from standby mode, it may haveentered standby or hibernation mode automatically because the batteryis depleted. Check the standby indicator. If the standby indicator is on, your computer is in standby mode.

Connect the ac adapter to the computer; then press Fn. If the standby indicator is off, your computer is in hibernation mode

or power-off state. Connect the ac adapter to the computer; thenpress power button to resume operation.




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If the system still does not return from standby mode, your systemmay stop responding and you cannot turn off the computer. In thiscase, you need to reset the computer. If you have not saved your data,it may be lost. To reset the computer, press and hold the power buttonfor 4 seconds or more. If the system is still not reset, remove the acadapter and the battery.

Problem:Your computer does not enter standby or hibernation mode.

Solution:

Check whether any option has been selected that would disable yourcomputer from entering standby or hibernation mode.

Problem:The Fn+F12 key combination does not make the computer enterhibernation mode.

Solution:

The computer cannot enter hibernation mode:

If you are using one of the communication PC Cards. To enterhibernation mode, stop the communication program, and thenremove the PC Card or disable the PC Card slot. Click the SafelyRemove Hardware icon in the task bar.

If the hibernation mode is not enabled. To enable it, do as follows:1. Click Start.2. Click the Control Panel and click Performance and maintenance.3. Click Power options. Power options properties window opens, and

click the Hibernate tab.4. Select the Enable hibernation check box.5. Click OK.

Note: You can enter hibernation mode by pressing Fn+F12 only if theLenovo PM driver has been installed on your computer.

Computer screen problemsProblem:

The screen is blank.

Solution:

Press Fn+F7 to bring up the image.




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Note: If you use the Fn+F7 key combination to apply a presentationscheme, press Fn+F7 at least three times in three seconds, andthe image is displayed on the computer screen.

If you are using the ac adapter, or using the battery, and the batterystatus indicator is on (is green), press Fn+F11 to make the screenbrighter.

If the standby status indicator is blinking, press Fn to resume fromthe standby mode.

If the problem persists, do the Solution in the problem below.

Problem:The screen is unreadable or distorted.

Solution:

Make sure that:

The display device driver is installed correctly. The screen resolution and color quality are correctly set. The monitor type is correct.

To check these settings, do as follows:

Right-click the desktop to open the Display Properties window.1. Click the Settings tab.2. Check whether the screen resolution and color quality are correctly

set.3. Click Advanced.4. Click the Adapter tab.

5. Make sure that

NVIDIA xxxxx

or

Intel xxxxx

is shown in theadapter information window.

Note: The device driver name xxxxx depends on the video chipthat has been installed on your computer.

6. Click the Properties button. Check the Device status box andmake sure the device is working properly. If not, click theTroubleshoot button.

7. Click the Monitor tab.8. Make sure the information is correct.9. Click the Properties button. Check the Device status box and

make sure the device is working properly. If not, click theTroubleshooter button.

Problem:The screen stays on even after you turn off your computer.

Solution:




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Press and hold the power switch for 4 seconds or more to turn offyour computer; then turn it on again.

Problem:Missing, discolored, or bright dots appear on the screen every time you

turn on your computer.Solution:

This is an intrinsic characteristic of the TFT technology. Yourcomputers display contains multiple thin-film transistors (TFTs). Asmall number of missing, discolored, or bright dots on the screen mightexist all the time.

Problem:A message, Unable to create overlay window, appears when you try to

start DVD playback.orYou get poor or no playback while running video playback, DVDplayback, or game applications.

Solution

Do either of the following: If you are using 32-bit color mode, change the color depth to 16-bit

mode. If you are using a desktop size of 12801024 or larger, reduce the

desktop size and the color depth.

Battery problems

Problem:The battery cannot be fully charged by the power-off method in thestandard charge time for your computer.

Solution:

The battery might be over-discharged. Do the following:1. Turn off the computer.2. Make sure that the over-discharged battery is in the computer.

3. Connect the ac adapter to the computer and let it charge.If the battery cannot be fully charged in 24 hours, use a new battery.

Problem:Your computer shuts down before the battery status indicator showsempty.




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orYour computer operates after the battery status indicator shows empty.

Solution:

Discharge and recharge the battery.

Problem:The operating time for a fully charged battery is short.

Solution:

Discharge and recharge the battery. If your batterys operating time isstill short, use a new battery.

Problem:The computer does not operate with a fully charged battery.

Solution:

The surge protector in the battery might be active. Turn off thecomputer for one minute to reset the protector; then turn on thecomputer again.

ProblemThe battery does not charge.

Solution

You cannot charge the battery when it is too hot. If the battery feelshot, remove it from the computer and allow it to cool to roomtemperature. After it cools, reinstall it and recharge the battery. If it stillcannot be charged, have it serviced.

Hard diskdrive problems

Problem:The hard disk drive makes a rattling noise intermittently.

Solution:

The rattling noise might be heard when:

The hard disk drive starts accessing the data or when it stops. You are carrying the hard disk drive. You are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem:The hard disk drive does not work.




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Solution:

In the Boot menu in the BIOS Utility, make sure that the hard diskdrive is included in the Boot Sequence correctly.

A startup problem

Problem:

The Microsoft Windows operating system will not start.

Solution:

Use the ThinkVantage Rescue and Recovery workspace to help solveor identify your problem. To open the ThinkVantage Rescue andRecovery workspace, do the following:1. Turn off you PC for at least 5 seconds, then turn it on again.2. Watch the screen carefully while your PC starts. While the initial

screen is displayed, press the Lenovo Care button. TheThinkVantage Rescue and Recovery workspace opens.

3. From the Rescue and Recovery workspace, you can do thefollowing: Rescue and Restore your files, folders, or backups. Configure your system settings and passwords. Communicate by using the internet and link to the support site. Troubleshoot and diagnose problems using diagnostics.

In the top panel of the ThinkVantage Rescue and Recoveryworkspace, you can click one of the following tabs to open otherpages or exit the utility:

Event Viewer enables you to view a log that contains information

about events, or tasks, associated with Rescue and Recoveryoperations.

System Information enables you to see key hardware and softwareinformation about your computer. This information might bevaluable when trying to diagnose problems.

Warranty Status enables you to see when your warranty expires, theterms of service for you computer, or the spare parts list.

Help provides information about the various functions available inthe ThinkVantage Rescue and Recovery workspace.

Restart closes the ThinkVantage Rescue and Recovery workspace

and resumes the startup sequence that was interrupted.

A fingerprint authentication problem

Problem:Your cannot register or authenticate your finger.

Solution




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Solution:

Be sure that the disk meets the standards for your country. Usually, adisk that meets the local standards is marked with a CD logo on thelabel. If you use a disc that does not meet these standards, we cannotguarantee that it will play, or that, if it does play, the sound quality willbe good.

Problem:You cannot connect using the built-in wireless networking card.

Solution:

If the computer display is closed, open it and try again.

Problem:An application does not run correctly.

Solution:

Make sure that the problem is not being caused by the application.

Check that your computer has the minimum required memory to runthe application. Refer to the manuals supplied with the application.

Check the following:

The application is designed to operate with your operating system.

Other applications run correctly on your computer.

The necessary device drivers are installed.

The application works when it is run on some other computer.

If an error message appears while you are using the applicationprogram, refer to the manuals supplied with the application.




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Chapter 4. Recovery options

Introducing Rescue and Recovery

If Windows is not running properly, you may need to do the following:

v Get the current system information.

v Diagnose and troubleshoot a problem.

v Rescue a file from your Windows environment or restore backed-up files,provided you have made backups by use of the ThinkVantage Rescue andRecovery program.

v Configure your computer.

All this can be achieved from the ThinkVantage Rescue and Recovery

workspace. To start ThinkVantage Rescue and Recovery, turn on the computerand while the initial screen is displayed press the Lenovo Care button. Formore information about using Rescue and Recovery features, see theRecovery overview section of the Access Help.

Restoring factory contents

Instead of providing a recovery CD or a Windows CD with your computer,Lenovo provides simpler methods of accomplishing the tasks typicallyassociated with these CDs. The files and programs for these alternativemethods are on your hard disk, which eliminates having to locate misplaced

CDs and problems associated with using an incorrect CD version.

The complete backup of all the files and programs that Lenovo preinstalled onyour computer resides in a hidden protected area, or partition, of the harddisk. Although hidden, the backups in the partition consume hard disk space.Therefore, when checking the capacity of your hard disk according toWindows, you might note that the total capacity of the disk appears to besmaller than anticipated. This discrepancy is explained by the contents of thehidden partition.

The Product Recovery Program contained within this area enables you torestore the complete contents of your hard disk to the same state as it waswhen originally shipped from the factory.

Notes:

1. When you recover your system, you need to select the On position of thewireless radio switch on the computer. If you forget to select the On



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position of the wireless radio switch, your wireless network card will notbe recognized, and the wireless card driver will not be included in yoursystem.

2. The recovery process might take up to 2 hours.

To recover the hard disk to its original contents, do the following:

Attention: All of the files on the primary hard disk partition (usually drive C)will be lost in the recovery process. However, before any data is overwritten,you will be given the opportunity to save one or more files to other media.

1. If possible, save all your files and shut down your operating system.

2. Turn off your computer for at least 5 seconds.

3. Turn on your computer. Watch the display carefully while your PC starts.While the initial screen is displayed, press the Lenovo Care button. TheThinkVantage Rescue and Recovery workspace opens.

4.Click Restore your system, select Restore my hard drive to the originalfactory state, and follow the instructions on the screen.

Recovering data

If you performed a backup operation using the Rescue and Recoveryprogram, you also have one or more backups stored that reflect the contentsof the hard disk as it existed at various points in time. These backups mightbe stored on your hard disk, or a network drive, or on removable media,depending on the options you selected during the backup operation.

You can use either the Rescue and Recovery program or the ThinkVantageRescue and Recovery workspace to restore the contents of the hard disk to anearlier state using any of the stored backups. The ThinkVantage Rescue andRecovery workspace runs independently of the Windows operating system.Therefore, you can start it by pressing the Lenovo Care button whenprompted during startup.

After the ThinkVantage Rescue and Recovery workspace opens you canperform a recovery operation, even if you are unable to start Windows.

Recoveringpre-installed software



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Chapter 5. Upgrading and replacing devices

Replacing the battery

ImportantRead Safety and Warranty Guide before replacing the battery.

1. Turn off the computer, or enter hibernation mode. Then disconnect the acadapter and all cables from the computer.

Note: If you are using a PC Card, the computer might not be able to enterhibernation mode. If this happens, turn off the computer.

2. Close the computer display, and turn the computer over.

3. Unlock the battery latch by sliding it to the unlocked position.

4. Unlock the battery latch 1 by sliding it to the unlocked position, andwhile holding it in the position remove the battery 2.

5. Install a fully charged battery.



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6. Make sure that the battery latch is in the locked position.

7. Turn the computer over again. Connect the ac adapter and cables to thecomputer.

Upgrading the hard diskdrive

ImportantRead Safety and Warranty Guide before replacing the hard disk drive.

You can increase the storage capacity of your computer by replacing the harddisk drive with one of greater capacity. You can purchase a new hard diskdrive from your Lenovo reseller or a marketing representative.

Notes:

1. Replace the hard disk drive only if you upgrade it or have it repaired. Theconnectors and bay of the hard disk drive were not designed for frequentchanges, or drive swapping.

2. The ThinkVantage Rescue and Recovery workspace and the ProductRecovery program are not included on an optional hard disk drive.

Replacing the battery



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AttentionHandling a hard disk drive

v Do not drop the drive or subject it to physical shocks. Put the drive ona material, such as soft cloth, that absorbs the physical shock.

v Do not apply pressure to the cover of the drive.

v Do not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage andpermanent loss of data on the hard disk. Before removing the hard diskdrive, make a backup copy of all the information on the hard disk, andthen turn the computer off. Never remove the drive while the system isoperating, in standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables fromthe computer.


3. Remove the battery.

4. Remove two screws 1, and remove the hard disk cover2.

5. Remove the hard disk drive by pulling out the tab.

Upgrading the hard disk drive

Chapter 5. Upgrading and replacing devices 29


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6. Insert a new hard disk drive into the hard disk drive bay, then firmlyinstall it.

7. Align the front side of the hard disk cover 1, reinstall the cover 2, andtighten the screws3.




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8. Reinstall the battery.

9. Turn the computer over again. Connect the ac adapter and cables to the

computer.

Replacing memory

ImportantRead Safety and Warranty Guide before replacing memory.

Increasing memory capacity is an effective way to make programs run faster.

You can increase the amount of memory in your computer by installing adouble data rate (DDR) synchronous dynamic random access memory(DRAM) unbuffered small outline dual inline memory module (SO-DIMM),available as an option, in the memory slot of your computer. SO-DIMMs withdifferent capacities are available.

Note: Use only the memory types supported by your computer. If youincorrectly install the optional memory or install an unsupportedmemory type, a warning beep will sound when you try to start thecomputer.

To install an SO-DIMM, do the following:

1. Touch a metal table or a grounded metal object. This action reduces anystatic electricity in your body, that could damage the SO-DIMM. Do nottouch the contact edge of the SO-DIMM.

2. Turn off the computer; then disconnect the ac adapter and all cablesfrom the computer.



Chapter 5. Upgrading and replacing devices 31


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4. Remove the battery.

5. Loosen the screw 1 on the memory slot cover, and remove it 2.

6. If two SO-DIMMs are already installed in the memory slots, remove oneof them to make room for the new one by pressing out on the latches on

both edges of the socket at the same time. Be sure to save it for futureuse.

7. Find the notch on the contact edge side of the SO-DIMM.

Attention: To avoid damaging the SO-DIMM, do not touch its contactedge.

8. With the notched end of the SO-DIMM toward the contact edge side ofthe socket, firmly insert the SO-DIMM into the socket at an angle ofabout 20 degrees 1, then press it firmly 2.

Replacing memory



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Replacing memory



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Chapter 6. Getting help and service

Getting help and service

If you need help, service, technical assistance, or just want more informationabout Lenovo computers, you will find a wide variety of sources availablefrom Lenovo to assist you. This section contains information about where togo for additional information about Lenovo computers, what to do if youexperience a problem with your computer, and whom to call for serviceshould it be necessary.

Microsoft Service Packs are the latest software source for Windows productupdates. They are available via Web download (connection charges mayapply) or via CD-ROM. For more specific information and links, go to

www.microsoft.com. For technical assistance with installation of, or questionsrelated to, Service Packs for your preloaded Microsoft Windows product, referto the Microsoft Product Support Services Web site athttp://support.microsoft.com/directory/, or you can contact CustomerSupport Center at the phone number(s) listed in Worldwide telephone liston page 41. Some fees might apply.

Getting help on the Web

The Lenovo Web site on the World Wide Web has up-to-date information

about Lenovo computers and support. The address for the Lenovo home pageis http://www.lenovo.com.

You can find support information for your Lenovo 3000 computer atwww.lenovo.com/support. Research this Web site to learn how to solveproblems, find new ways to use your computer, and learn about options thatcan make working with your Lenovo computer even easier.

Calling the Customer Support Center

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone throughthe Customer Support Center. The following services are available during thewarranty period:

v Problem determination - Trained personnel are available to assist you withdetermining if you have a hardware problem and deciding what action isnecessary to fix the problem.



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v Lenovo hardware repair - If the problem is determined tobe caused byLenovo hardware under warranty, trained service personnel are available toprovide the applicable level of service.

v Engineering change management - Occasionally, there might be changesthat are required after a product has been sold. Lenovo or your reseller, ifauthorized by Lenovo, will make selected Engineering Changes (ECs)

available that apply to your hardware.

The following items are not covered:v Replacement or use of parts not manufactured for or by Lenovo or

nonwarranted parts

Note: All warranted parts contain a 7-character identification in the formatFRU XXXXXXX

v Identification of software problem sourcesv Configuration of BIOS as part of an installation or upgradev

Changes, modifications, or upgrades to device driversv Installation and maintenance of network operating systems (NOS)v Installation and maintenance of application programs

To determine if your machine is in warranty and when the warranty expires,go to www.lenovo.com/support, and click Warranty, then follow theinstructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovowarranty terms. Be sure to retain your proof of purchase to obtain warrantyservice.

If possible, be near your computer when you make your call in case thetechnical assistance representative needs to help you resolve a computerproblem. Please ensure that you have downloaded the most current driversand system updates, run diagnostics, and recorded information before youcall. When calling for technical assistance, please have the followinginformation available:v Machine Type and Modelv Serial numbers of your computer, monitor, and other components, or your

proof of purchasev

Description of the problemv Exact wording of any error messagesv Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location arelocated in the Worldwide telephone list section of this guide.

Note: Telephone numbers are subject to change without notice. For the latestlist of Customer Support Center telephone numbers and hours of




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operation, visit the Support Web site at www.lenovo.com/suport. If thenumber for your country or region is not listed, contact your Lenovoreseller or Lenovo marketing representative.

Getting help around the world

If you travel with your computer or relocate it to a country where yourLenovo machine type is sold, your computer might be eligible forInternational Warranty Service, which automatically entitles you to obtainwarranty service throughout the warranty period. Service will be performedby service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services mightnot be available in all countries. International Warranty Service is deliveredthrough the method of service (such as depot, carry-in, or on-site service) thatis provided in the servicing country. Service centers in certain countries mightnot be able to service all models of a particular machine type. In somecountries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International WarrantyService and to view a list of the countries where service is available, go towww.lenovo.com/support, click Warranty, and follow the instructions on thescreen.


Chapter 6. Getting help and service 37


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Appendix A. Warranty information

Warranty Information

This Appendix provides information regarding the warranty period and typeof warranty service applicable to your Machine in your country or region. Forthe terms and conditions of the Statement of Limited Warranty that applies toyour Machine, refer to Chapter 2, Warranty Information in the Safety andWarranty Guide included with your Machine.

Warranty Period

The warranty period may vary by country or region and is specified in thetable below. NOTE: Region means either Hong Kong or Macau SpecialAdministrative Region of China.

A warranty period of 3 years on parts and 1 year on labor means that Lenovoprovides warranty service without charge for:

a. parts and labor during the first year of the warranty period; and

b. parts only, on an exchange basis, in the second and third years of thewarranty period. Your Service Provider will charge you for any laborprovided in performance of the repair or replacement(s) in the second andthird year of warranty period.

MachineType Country or Region of Purchase Warranty period

Types ofWarrantyService

0689 US, Canada, Mexico, Brazil,Australia, Japan

Parts and Labor - 1 yearBattery pack - 1 year

61

Other Parts and Labor - 1 yearBattery pack - 1 year

71

0768 US, Canada, Mexico, Brazil,Australia, Japan

Parts and Labor - 1 yearBattery pack - 1 year

61

Other Parts and Labor - 1 yearBattery pack - 1 year 71

Types of Warranty Service

If required, your Service Provider will provide repair or exchange servicedepending on the type of warranty service specified for your Machine in theabove table and as described below. Scheduling of service will depend uponthe time of your call and is subject to parts availability. Service levels are



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response time objectives and are not guaranteed. The specified level ofwarranty service may not be available in all worldwide locations, additionalcharges may apply outside your Service Providers normal service area,contact your local Service Provider representative or your reseller for countryand location specific information.

1. Customer Replaceable Unit (CRU) Service

Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy toinstall whereas Tier 2 CRUs require some technical skill and tools. CRUinformation and replacement instructions are shipped with your Machineand are available from Lenovo at any time on your request. You mayrequest that a Service Provider install CRUs, at no additional charge,under the type of warranty service designated for your Machine. Lenovospecifies in the materials shipped with a replacement CRU whether adefective CRU must be returned. When return is required, 1) returninstructions and a container are shipped with the replacement CRU, and 2)you may be charged for the replacement CRU if Lenovo does not receive

the defective CRU within 30 days of your receipt of the replacement.2. On-site Service

Your Service Provider will either repair or exchange the failing Machine atyour location and verify its operation. You must provide suitable workingarea to allow disassembly and reassembly of the Lenovo Machine. Thearea must be clean, well lit and suitable for the purpose. For someMachines, certain repairs may require sending the Machine to a designatedservice center.

3. Courier or Depot Service *

You will disconnect the failing Machine for collection arranged by yourService Provider. A shipping container will be provided to you for you toreturn your Machine to a designated service center. A courier will pick upyour Machine and deliver it to the designated service center. Following itsrepair or exchange, the service center will arrange the return delivery ofthe Machine to your location. You are responsible for its installation andverification.

4. Customer Carry-In or Mail-In Service

You will deliver or mail as your Service Provider specifies (prepaid unlessspecified otherwise) the failing Machine suitably packaged to a designatedlocation. After the Machine has been repaired or exchanged, it will bemade available for your collection or, for Mail-in Service, the Machine willbe returned to you at Lenovos expense, unless your Service Providerspecifies otherwise. You are responsible for the subsequent installation andverification of the Machine.

5. CRU and On-site Service

This type of Warranty Service is a combination of Type 1 and Type 2 (seeabove).



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6. CRU and Courier or Depot Service

This type of Warranty Service is a combination of Type 1 and Type 3 (seeabove).

7. CRU and Customer Carry-In or Mail-In Service

This type of Warranty Service is a combination of Type 1 and Type 4 (see

above).

When a 5, 6 or 7 type of warranty service is listed, your Service Providerwill determine which type of warranty service is appropriate for the repair.

* This type of service is called Lenovo EasyServ or EasyServ in somecountries.

To obtain warranty service contact a Service Provider. In Canada or theUnited States, call 1-800-IBM-SERV (426-7378). In other countries, see thetelephone numbers below.

Worldwide telephone list

Phone numbers are subject to change without notice. For the most currentphone numbers, go to http://www.lenovo.com/support and click Supportphone list.

Country or Region Telephone Number

Africa Africa: +44 (0)1475-555-055South Africa: +27-11-3028888 and 0800110756Central Africa: Contact the nearest IBM Business Partner

Argentina 0800-666-0011 (Spanish)Australia 131-426 (English)

Austria 01-24592-590101-211-454-610 (German)

Belgium 02-210-9820 (Dutch)02-210-9800 (French)warranty service and support: 02-225-3611

Bolivia 0800-0189 (Spanish)

Brazil Sao Paulo region: (11) 3889-8986Toll free outside Sao Paulo region: 0800-7014-815(Brazilian Portuguese)

Canada 1-800-565-3344 (English, French)In Toronto only call: 416-383-3344

Chile 800-224-488 (Spanish)

China 800-810-1818 (Mandarin)

Appendix A. Warranty information 41


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China (Hong Kong S.A.R.) Home PC: 852-2825-7799Commercial PC: 852-8205-0333Lenovo 3000 and WorkPad : 852-2825-6580(Cantonese, English, Putonghua)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 284-3911 (Spanish)Lenovo Customer Support Center-toll free: 0-800-011-1029

Croatia 0800-0426

Cyprus +357-22-841100

Czech Republic +420-2-7213-1316

Denmark 4520-8200warranty service and support: 7010-5150 (Danish)

Dominican Republic 566-4755

566-5161 ext. 8201Toll Free within the Dominican Republic: 1-200-1929 (Spanish)Lenovo Customer Support Center-toll free: 1-866-434-2080

Ecuador 1-800-426911 (Spanish)

El Salvador 250-5696 (Spanish)Lenovo Customer Support Center-toll free: 800-6264

Estonia +386-61-1796-699

Finland 09-459-6960warranty service and support: +358-800-1-4260 (Finnish)

France 0238-557-450warranty service and support:software 0810-631-020hardware 0810-631-213 (French)

Germany 07032-15-49201warranty service and support: 01805-25-35-58 (German)

Greece +30-210-680-1700

Guatemala 335-8490 (Spanish)

Honduras Tegucigalpa & San Pedro Sula: 232-4222San Pedro Sula: 552-2234

(Spanish)

Hungary +36-1-382-5720

India 1600-44-6666Alternate Toll Free: +91-80-2678-8940(English)

Indonesia 800-140-3555+62-21-251-2955 (Bahasa, Indonesian, English)



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Ireland 01-815-9202warranty service and support: 01-881-1444 (English)

Israel +972-3-531-3900 (Hebrew)+972-3-531-3900 (English)

Italy 02-7031-6101warranty service and support: 39-800-820094(Italian)

Japan

PC Products:Toll free: 0120-20-5550For International: +81-46-266-4716

The above numbers will be answered with a Japanese language voiceprompt. For telephone support in English, please wait for the Japanesevoice prompt to end, and an operator will answer. Please ask forEnglish support please, and your call will be transferred to an English

speaking operator.

PC Software:0120-558-695Overseas calls: +81-44-200-8666(Japanese)

Korea 1588-5801 (Korean)

Latvia +386-61-1796-699

Lithuania +386-61-1796-699

Luxembourg +352-298-977-5063 (French)

Malaysia 1800-88-8558 (English, Bahasa, Melayu)

Malta +356-23-4175

Mexico 001-866-434-2080 (Spanish)

Middle East +44 (0)1475-555-055

Netherlands +31-20-514-5770 (Dutch)

New Zealand 0800-733-222 (English)

Nicaragua 255-6658 (Spanish)

Norway 6681-1100warranty service and support: 8152-1550(Norwegian)

Panama 206-6047 (Spanish)Lenovo Customer Support Center-toll free: 001-866-434-2080

Peru 0-800-50-866 (Spanish)

Philippines 1800-1888-1426 (English)+63-2-995-8420 (Philipino)

Appendix A. Warranty information 43


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Poland +48-22-878-6999

Portugal +351-21-892-7147 (Portuguese)

Romania +4-021-224-4015

Russian Federation +7-095-940-2000 (Russian)

Singapore 1800-3172-888 (English, Bahasa, Melayu)

Slovakia +421-2-4954-1217

Slovenia +386-1-4796-699

Spain 91-714-798391-397-6503 (Spanish)

Sri Lanka +94-11-2448-442 (English)

Sweden 08-477-4420warranty service and support: 077-117-1040 (Swedish)

Switzerland 058-333-0900warranty service and support: 0800-55-54-54(German, French, Italian)

Taiwan 886-2-8723-9799 (Mandarin)

Thailand 1-800-299-229 (Thai)

Turkey 00800-4463-2041 (Turkish)

United Kingdom 01475-555-055warranty service and support:software 08457-151-516hardware 08705-500-900 (English)

United States 1-800-426-7378(English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Vietnam For northern area and Hanoi: 84-4-843-6675For southern area and Ho Chi Minh City: 84-8-829-5160(English, Vietnamese)



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Appendix B. Customer Replaceable Units (CRUs)

For your computer, the following parts are designated Customer Replaceable

Unit (CRU) parts.

Listed below are the CRUs and the documentation whereremoval/replacement instructions are located.

Service andTroubleshootingGuide

SetupInstructions

AccessHelp

OnlineHardwareMaintenanceManual

Tier 1 CRUs

Battery X X XHard disk drive X X X

Optical drive X X

AC adapter andpower cord

X

Tier 2 CRUs

Memory(standard)

X X X

PCI Express Mini

Card

X X

You can find instructions for replacing CRUs in Access Help. To open AccessHelp, click Start, move the pointer to All Programs; then to Lenovo Care.Click Access Help

If you are unable to access these instructions or if you have difficultyreplacing a CRU, you can use either of the following additional resources:

v The Online Hardware Maintenance Manual available from the Support Web

sitehttp://www.lenovo.com/think/support/site.wss/document.do?lndocid=part-video

v The Customer Support Center. For the telephone number of the SupportCenter for your country or region, see Worldwide telephone list on page41.



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Appendix C. Overview of your computer

Your computer at a glance

Front view



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Rear view

Your computer at aglance



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Features

Processorv See the system properties of you computer. You can do this as follows:

right-click the My computer icon on your desktop, from the pull downmenu select Properties.

Memoryv Double data rate (DDR) synchronous dynamic random access memory

(DRAM) II

Storage devicev 2.5-inch hard disk drive

DisplayThe color display uses TFT technology:v Size: 15.4 inch or 14.1 inch, depending on the model

v Resolution: LCD: Up to 1680-by-1050, depending on the model External monitor: Up to 2048-by-1536

v Brightness controlv Integrated camera (on some models)

Keyboardv Fingerprint reader (on some models)v 84-key, 85-key, or 89-keyv Touchpadv

Fn key functionv Lenovo Care buttonv Volume control buttons

External interfacev External-monitor connectorv S-Video connectorv PC Card slot (Type II PC Card)v Stereo headphone jackv Microphone jackv 4 Universal Serial Bus (USB) connectors

v RJ11 telephone connectorv RJ45 Ethernet connectorv IEEE1394 (on some models)v Digital media reader slotv Wireless radio switchv Optical drivev Integrated wireless LAN feature (on some models)v Integrated Bluetooth feature (on some models)

Features

Appendix C. Overview of your computer 49


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Specifications

Sizev 14 inch display model

Width: 339 mm Depth: 257 mm

Height: 30.0 to 37.4 mmv 15 inch display model Width: 363 mm Depth: 264 mm Height: 31.0 to 38.4 mm

Environmentv Maximum altitude without pressurization: 3048 m (10000 ft)v Temperature

At altitudes up to 2438 m (8000 ft)- Operating with no diskette: 5 to 35C (41 to 95F)

- Operating with a diskette: 10 to 35C (50 to 95F)- Not operating: 5 to 43C (41 to 109F)

At altitudes above 2438 m (8000 ft)- Maximum operating temperature, 31.3C (88 F)

Note: When you charge the battery pack, its temperature must be at least10C (50F).

v Relative humidity: Operating with no disc in the drive: 8% to 95% Operating with a disc in the drive: 8% to 80%

Heat outputv 90 W (307 Btu/hour) maximum for Discrete Graphics Modelsv 65 W (222 Btu/hour) maximum for Integrated Graphics Models

Power source (ac adapter)v Sine-wave input at 50 to 60 Hzv Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz

Battery packv Lithium-ion (Li-Ion) battery pack

Nominal voltage: 10.8 V dc Capacity: 4.4 AH or 6.6 AH, depending on the model

Specifications



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Appendix D. Wireless related information

Wireless interoperability

Wireless LAN PCI Express Mini Card is designed tobe interoperable with anywireless LAN product that isbased on Direct Sequence Spread Spectrum(DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radiotechnology, and is compliant to:

v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined andapproved by the Institute of Electrical and Electronics Engineers.

v The Wireless Fidelity (WiFi) certification as defined by the Wi-Fi Alliance.

Bluetooth Daughter Card is designed tobe interoperable with any Bluetooth

product that is compliant to Bluetooth Specification 2.0 + EDR as defined bythe Bluetooth SIG. Following profiles are supported by Bluetooth DaughterCard:v Generic Accessv Service Discoveryv Serial Portv Dial-up Networkingv FAXv LAN Access using PPPv Personal Area Networkv Generic Object Exchangev Generic Object Pushv File Transferv Synchronizationv Audio Gatewayv Headsetv Printerv Human Interface Devices (Keyboard/Mouse)v Basic Imagev Handsfreev AV

Usage environment and your health

Wireless LAN PCI Express Mini Card and Bluetooth Daughter Card emitsradio frequency electromagnetic energy like other radio devices. However, thelevel of energy emitted is far much less than the electromagnetic energyemitted by wireless devices like for example mobile phones.



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Because Wireless LAN PCI Express Mini Card and Bluetooth Daughter Cardoperates within the guidelines found in radio frequency safety standards andrecommendations, Lenovo believes the integrated wireless cards are safe foruse by consumers. These standards and recommendations reflect theconsensus of the scientific community and result from deliberations of panelsand committees of scientists who continually review and interpret the

extensive research literature.

In some situation or environment, the use of Wireless LAN PCI Express MiniCard or Bluetooth Daughter Card may be restricted by the proprietor of thebuilding or responsible representatives of the organization. These situationsmay for example include:

v Using the integrated wireless cards on board of airplanes, or in hospitals

v In any other environment where the risk of interference to other devices orservices is perceived or identified as harmful.

If you are uncertain of the policy that applies on the use of wireless devices ina specific organization (e.g. airport or hospital), you are encouraged to ask forauthorization to use Wireless LAN PCI Express Mini Card or BluetoothDaughter Card prior to turning on the computer.



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Appendix E. Notices

Notices

Lenovo may not offer the products, services, or features discussed in thisdocument in all countries. Consult your local Lenovo representative forinformation on the products and services currently available in your area. Anyreference to a Lenovo product, program, or service is not intended to state orimply that only that Lenovo product, program, or service may be used. Anyfunctionally equivalent product, program, or service that does not infringeany Lenovo intellectual property right may be used instead. However, it is theusers responsibility to evaluate and verify the operation of any other product,program, or service.

Lenovo may have patents or pending patent applications covering subjectmatter described in this document. The furnishing of this document does notgive you any license to these patents. You can send license inquiries, inwriting, to:

Lenovo (United States), Inc.500 Park Offices Drive, Hwy. 54Research Triangle Park, NC 27709U.S.A.Attention: Lenovo Director of Licensing

LENOVO GROUP LTD. PROVIDES THIS PUBLICATION AS IS WITHOUTWARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING,BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OFNON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR APARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer ofexpress or implied warranties in certain transactions, therefore, this statementmay not apply to you.

This information could include technical inaccuracies or typographical errors.Changes are periodically made to the information herein; these changes willbe incorporated in new editions of the publication. Lenovo may make

improvements and/or changes in the product(s) and/or the program(s)described in this publication at any time without notice.

The products described in this document are not intended for use inimplantation or other life support applications where malfunction may resultin injury or death to persons. The information contained in this documentdoes not affect or change Lenovo product specifications or warranties.Nothing in this document shall operate as an express or implied license or



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indemnity under the intellectual property rights of Lenovo or third parties. Allinformation contained in this document was obtained in specific environmentsand is presented as an illustration. The result obtained in other operatingenvironments may vary.

Lenovo may use or distribute any of the information you supply in any way

it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided forconvenience only and do not in any manner serve as an endorsement of thoseWeb sites. The materials at those Web sites are not part of the materials forthis Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlledenvironment. Therefore, the result obtained in other operating environmentsmay vary significantly. Some measurements may have been made ondevelopment-level systems and there is no guarantee that these measurementswill be the same on generally available systems. Furthermore, somemeasurements may have been estimated through extrapolation. Actual resultsmay vary. Users of this document should verify the applicable data for theirspecific environment.

Television output notice

The following notice applies to models that have the factory-installedtelevision-output feature.

This product incorporates copyright protection technology that is protected by

method claims of certain U.S. patents and other intellectual property rightsowned by Macrovision Corporation and other rights owners. Use of thiscopyright protection technology must be authorized by MacrovisionCorporation, and is intended for home and other limited viewing uses onlyunless otherwise authorized by Macrovision Corporation. Reverse engineeringor disassembly is prohibited.

Electronic emissions notices

The following information refers to Lenovo 3000 N100, machine type 0689 and0768.

Federal Communications Commission (FCC) Statement

This equipment has been tested and found to comply with the limits for aClass B digital device, pursuant to Part 15 of the FCC Rules. These limits aredesigned to provide reasonable protection against harmful interference in aresidential installation. This equipment generates, used, and can radiate radiofrequency energy and, if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.



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However, there is no guarantee the interference will not occur in a particularinstallation. If this equipment does cause harmful interference to radio ortelevision reception, which can be determined by turning the equipment offand on, the user is encouraged to try to correct the interference by one ormore of the following measures:

v Reorient or relocate the receiving antenna.

v Increase the separation between the equipment and receiver.

v Connect the equipment into an outlet on a circuit different from that towhich the receiver is connected.

v Consult an authorized dealer or service representative for help.

Properly shielded and grounded cables and connectors must be used in orderto meet FCC emission limits. Proper cables and connectors are available fromLenovo authorized dealers. Lenovo is not responsible for any radio ortelevision interference caused by using other than recommended cables orconnectors or by unauthorized changes or modifications to this equipment.Unauthorized changes or modifications could void the users authority tooperate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject tothe following two conditions: (1) this device may not cause harmfulinterference, and (2) this device must accept any interference received,including interference that may cause undesired operation.

Responsible party:Lenovo (United States) Inc.

One Manhattanville RoadPurchase, New York 10577Telephone: (919) 254-0532

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Avis de conformit la rglementation dIndustrie Canada

Cet appareil numrique de la classe B est conforme la norme NMB-003 duCanada.

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU CouncilDirective 89/336/EEC on the approximation of the laws of the Member Statesrelating to electromagnetic compatibility. Lenovo cannot accept responsibility

Appendix E. Notices 55


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for any failure to satisfy the protection requirements resulting from anonrecommended modification of the product, including the fitting ofnon-Lenovo option cards.

This product has been tested and found to comply with the limits for Class BInformation Technology Equipment according to CISPR 22/European

Standard EN 55022. The limits for Class B equipment were derived for typicalresidential environments to provide reasonable protection against interferencewith licensed communication devices.

Properly shielded and grounded cables and connectors must be used in orderto reduce the potential for causing interference to radio and TVcommunications and to other electrical or electronic equipment. Such cablesand connectors are available from Lenovo authorized dealers. Lenovo cannotaccept responsibility for any interference caused by using other thanrecommended cables and connectors.

Environmental notices for Japan

If you are a company employee and need to dispose of a Lenovo computerthat is the property of the company, you must do so in accordance with theLaw for Promotion of Effective Utilization of Resources. The computer iscategorized as industrial waste. It should be properly disposed ofby anindustrial waste disposal contractor certified by a local government. Inaccordance with the Law for Promotion of Effective Utilization of Resources,IBM Japan provides, through its PC Collecting and Recycling Services, for thecollecting, reuse, and recycling of disused computers. For details, visit the

IBM Japan Web site at www.ibm.com/jp/pc/service/recycle/

Pursuant to the Law for Promotion of Effective Utilization of Resources, thecollecting and recycling of home-used computersby the manufacturer wasbegun on October 1, 2003. For details, visit the IBM Japan Web site atwww.ibm.com/jp/pc/service/recycle/personal.html

Disposing of a Lenovo computer component containing heavy metal

The printed circuit board of a Lenovo computer contains heavy metal.(Soldering with lead is used on the printed circuit board.) To properly disposeof the disused printed circuit board, follow the instructions in Collecting andrecycling a disused Lenovo computer.

If you use a Lenovo computer at home and need to dispose of a lithiumbattery, you must comply with local ordinances and regulations.

Handling a disused Lenovo battery pack



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Your Lenovo computer has a lithium ion battery pack or a nickel metalhydride battery pack. If you are a company Lenovo computer user and needto dispose of a battery pack, contact the proper person in Lenovo sales,service, or marketing, and follow that persons instructions. For details, visitthe IBM Japan Web site atwww.ibm.com/jp/pc/environment/recycle/battery/

If you use a Lenovo computer at home and need to dispose of a battery pack,you must comply with local ordinances and regulations.

Important information for the European Directive 2002/96/EC

Notice : This mark applies only to countries within the European Union (EU)and Norway. This appliance is labelled in accordance with European Directive2002/96/EC concerning waste electrical and electronic equipment (WEEE).The Directive determines the framework for the return and recycling of usedappliances as applicable throughout the European Union. This label is appliedto various products to indicate that the product is not to be thrown away, butrather reclaimed upon end of life per this Directive.

Remarque : Cette tiquette concerne uniquement les pays de lUnioneuropenne et la Norvge. Cet appareil porte une tiquette lie auxdispositions de la Directive 2002/96/CE du Conseil Europen relative auxdchets dquipements lectriques et lectroniques (DEEE). Cette directivedtermine les dispositions gnra

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