lecture fifteen chapter nine intercultural communication
TRANSCRIPT
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Lecture FifteenChapter Nine
Intercultural Communication
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COMMUNICATION AND DIVERSITY OF THE WORKPLACE
• PAST– Little verbal communication– Interpreter almost always available
• NOW– Great deal of communication– Tight time lines– Less supervision– Little support
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What is Culture?
• Knowledge, Beliefs, Values, Customs, and Moral Attitudes of a Society in which one matures. A body of common understanding to help people know: What to Expect - What is Expected of Them.
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INTERCULTURAL MYTHS
• GLOBAL VILLAGE– One Big Happy
Family
• UNIVERSALITY – All the same under
the skin
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WAYS PEOPLE DIFFER
• HOFSTEDE– POWER DISTANCE– UNCERTAINTY AVOIDANCE– INDIVIDUALISM/COLLECTIVISM– MASCULINITY/FEMININTY
• HALL– HIGH CONTEXT– LOW CONTEXT
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SECOND LANGUAGE
• BILINGUALISM AND BICULTURALISM– 2- 3 Month Assignment
Learn Language– Any Time Learn Culture
• Classic Mistakes– Chevrolet’s Nova - It
doesn’t go in Spanish– Pepsi’s “Come Alive
With Pepsi” German “Come Alive From the Grave.
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NONVERBAL
• GREETINGS• DRESS• SPACE• TOUCH• POSTURE• GESTURES• TIME• FOOD• GIFTS• SEXISM
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GOOD INTERCULTURAL COMMUNICATOR
• NOT ETHNOCENTRIC• NONDEFENSIVE• CURIOUS• BRAVE• EMPATHETIC• UNDERSTANDING• PATIENT• INDUSTRIOUS• GENUINELY
PERSONABLE
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Your Career
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Roger ValineCEO
Vision Service Plan
• Rank 10th best place to work in USA by FORTUNE Magazine
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General Discussions
• No typos on Resume
• Why you chose the path to the education you acquired (not in love with Big Schools)
• Why chose major
• Grade point and why it is where it is
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Personal Attributes
• Good Values• Will person make the organization proud they are part of
it• Fit
– Would I like to spend 48 hours alone with this person fishing in a remote area
– Can they connect with customers and other employees
• Ask intelligent questions about company• Don’t discuss money and benefits until job offered
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Change and Career Readiness
• behave like an entrepreneur• seek feedback on your performance
continually• set up your own mentoring systems• get comfortable with teamwork• take risks to gain experience and
learn new skills• be a problems solver• keep your life in balance
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Job Searches• How will the job fit with the
things you consider important?• Are you making a contribution
to society with your work?• Is your work going to be
meaningful?• Does your work make a
difference in the lives of other people?
• Will you work in an organization that treats you with respect and dignity?
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• Will you take pride in your work?• Will the people you work for and with
appreciate your talents?• Will you work for a manager who will allow
you to learn and grow?• Are you expected to work 70 hour weeks
and take on impossible work loads? If so can you live with it?