Lease Return GuideA new Mercedes-Benz journey awaits

ContentsA. Introduction 2

B. LeaseReturnOptions 3

C.FirstClassConditionCard 4

D.VehicleReturnProcess

Overview 5

Step1:Third-partyVehiclePre-Inspection 6

Step2:ReviewPre-InspectionResults 13

Step3:ReturnYourVehicle 13

Step4:Lease-EndStatement 14

E. VehicleConditionReview 15

F. FrequentlyAskedQuestions 17

anyserviceorrepairsbeforethetimeofreturn.Thisbookletincludessometoolsandinformationtohelpyouprepareforthispre-inspection.

Wevalueyourbusiness,ifyouhaveanyquestions,pleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endoflease.

WehopeyourMercedes-Benzleaseexperiencehasbeenexceptionalandwelookforwardtocontinuingthisjourneywithyouinthewaythatservesyoubest.

TheMercedes-BenzFinancialServicesLeaseReturnGuidewillhelpyoumakeasmoothtransitiontothenextphaseofyourlease.Itprovidesyouwithacomprehensiveoverviewofyourleasereturnoptions,aswellasourvehicleconditionguidelinesshouldyouchoosetoreturnyourvehicle.

Tohelpyouprepareforyourleasereturn,Mercedes-BenzFinancialServiceswillcontactyoutoscheduleavehiclepre-inspection,whichwillbeconductedbyanindependentinspectioncompany.Thispre-inspectionwillprovideyouwithavehicleconditionreviewtoidentifyexcesskilometrageand/orexcesswearandtear.

Werecommendschedulingyourpre-inspection45-90dayspriortoreturningyourvehicletoallowenoughtimefor

A First Class Driver Deserves a First Class Lease Experience

INTRODUCT ION1 FEDCBA

ContactyourMercedes-Benzdealertofindoutaboutanyexclusiveloyaltyoffersthatcouldbeavailable.

Option 1

Return your vehicle and start your next journey with Mercedes-Benz

Ifyou’reinterestedinreturningyourcurrentvehicleandgettingbehindthewheelofanewMercedes-Benz,thefollowingpageswillhelpguideyouthroughtheprocess.

Option 2

Pay off your vehicle

Ifyouwanttobuythevehicleyouaredrivingorfinancethepurchaseprice(subjecttocreditapproval),youcandosoatanytimeduringyourleasebycontactingyourdealerorMercedes-BenzFinancialServicesat1-866-202-6969.

Intheeventyoudecidetopayoffyourvehicle,avehiclepre-inspectionisnotrequired,butitisstillavailableifyou’dliketoreviewyourvehicle’scondition.

You’rewelcometoconductyourownreviewpriortothepre-inspectiontofamiliarizeyourselfwiththeprocessandguidelines.TheFirstClassConditionCardlocatedinthecoverofthisbookletwillhelpyoutoidentifywhatisconsideredexcesswearandtear.

PlacetheFirstClassConditionCardoveranexteriororinteriorblemish.Ifthedamagecannotbeseenwiththecardoverit,thenarepairorreplacementatyourexpenseismostlikelynotrequired.*

Aspartofyourassessment,checkthenumberofkilometresyou’vedrivenduringyourleaseperiodtoverifywhetheryou’vegoneoveryourpredeterminedlimit.

Keepinmindthisself-assessmentisnotareplacementofthepre-inspection.

*Exceptionsapply

LEASE RETURN OPT IONS / F IRST CLASS CONDIT ION CARD3 FEDCBA

Lease Return OptionsWe’vegotoptions,you’vegotchoices

First Class Condition Card

5 VEHICLE RETURN PROCESS FEDCBA

Returningyourvehicleatthecompletionofyourleaseisasimple4-stepprocessthatshouldbestartedapproximatelythreemonthsbeforeyourexpectedreturndate.Ifyou’vechosentopayoffyourvehicle,thisreturnprocessdoesnotapply.

Step 1: Third-Party Vehicle Pre-Inspection 45-90daysbeforeexpectedreturndate

Step 2: Review Pre-Inspection Results Contactyourdealertoreviewtheresults

anddeterminethemostsuitableoptionforyou

Step 3: Return Your Vehicle Whenyourleaseends

Step 4: Lease-end Statement Afterreturningyourvehicle

Didyouknow?YoucouldmakeyournextleaseexperienceevensimplerbypurchasingFirstClassLeaseProtection.Availableonmostvehicles,itoffersaddedpeaceofmindthroughavarietyofoptionsthatprotectyoufromexpensesthatmayresultfromexcesswearandtear.ConsultyourMercedes-Benzdealerfordetails.

Step1:Third-PartyVehiclePre-Inspection

Ifyou’vechosentoreturnyourvehicle,Mercedes-BenzFinancialServiceswillcontactyoutoscheduleyourvehiclepre-inspectionandprovideinformationregardinganyspecialloyaltyoffers.Thepre-inspectionisflexibleandconvenient.Youcandecidetohaveitconductedatyourhome,officeorlocaldealershipatatimethatworksforyou.

Weencourageyoutohaveyourvehiclepre-inspectioncompletedbetween45and90dayspriortoyourexpectedreturndatetoensureenoughtimeformaintenanceorrepairs.Yourinsurancepolicymayevencoverthecostofsomework.Keepinmindyouwon’tbeabletomakeanyrepairsonceyoureturnthevehicletothedealership.

Vehicle Return ProcessOverview

a. All four tires match the original tires in type*, size, load and speed rating with at least 0.32 cm (4/32 inches) of tread depth at greatest wear point

b. Thetiresonthesameaxleareofthesamebrand(4Maticvehiclesmusthaveallfourtiresofthesamebrand)

c. Thetiresandrimsmatchtheoriginalspecifications(forMercedes-Benzapprovedspecifications,seestickerinsidethedriver’sdoorandOwner’sManual).Please note, winter tires are not considered original equipment

d. Thesparetireandrim(orinflationkitforthosevehicleswithoutasparetire)arepresentandinoperablecondition

e. Therimsarenotbentandtheyarefreeofbreaks(regardlessofthesize)

f. Thetiresarefreeofbulges,cuts,sidewalldamageandabnormalwear

g. AnywheelscratchesandgougespasstheFirstClassConditionCardTest

Tires&RimsRepairsorreplacementsarenotnecessaryif:

WerecommendrepairsbeperformedbyanauthorizedMercedes-Benzdealerorbodyshoptoensurethebestqualityandavoidanyunexpectedcharges.PleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endofleasetoobtainalistoftheseauthorizedlocations.

Thefollowingpageswillhelpyoudetermineanyexcesswearandtearinpreparationforyourpre-inspection.

DamagetotherimsisonlychargeableifitextendsbeyondtheFirstClassConditionCard.

Tirecuts,bulges,andsidewalldamageareallchargeableregardlessofthesize.

7 VEHICLE RETURN PROCESS A FEDCB

*Somevehiclesmayhaveaspecialtypeoftires(e.g.summerperformancetires)

a. Theexteriorisfreeofholes,tearsorbreaks(regardlessofthesize)

b. Scratchesarenotthroughthepaint(regardlessofthesize)

c. ScratchesthroughthepaintanddentspasstheFirstClassConditionCardTest

d. Thegrilleisfreeofanybreaks

e. Theinteriorisfreeoftears,cuts,holes,burnsorstainsthatcannotberemoved(regardlessofthesize)

f. AnyinteriordamagedoesnotpenetratethefabricandpassestheFirstClassConditionCardTest

Interior&ExteriorRepairsorreplacementsarenotnecessaryif:

a. AllmaintenanceservicespecifiedbythemanufacturerhasbeenperformedanddocumentedbyastampedServiceBookletoracopyoftherepairorder

b. Anyissuescoveredunderwarrantyhavebeenrepaired

c. Allengineordrivetraincomponentsareoperable

d. YoustillhaveyourServiceBooklet/Owner’sManual/COMANDManual/ServiceandWarrantyInformationBooklet

e. Bothkeysarereturned

Mechanical&ElectricalRepairsorreplacementsarenotnecessaryif:

ScratchesthroughthepaintareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.

DentsareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.Holes,tears,orbreaksarechargeableregardlessofthesize.

BumperdamageisonlychargeableifitextendsbeyondtheFirstClassConditionCard.Allholes,tears,orbreaksandstructuraldamagearechargeableregardlessofthesize.

InteriorscratchesthatdonotpenetratethefabricareonlychargeableiftheyextendbeyondtheFirstClassConditionCard.

9 VEHICLE RETURN PROCESS A FEDCB

Haveyoukeptyourserviceuptodate?It’soneofthebestwaystoensureasmoothvehiclereturn.

Whenassessingyourvehicle’sexterior,keepinmindamaximumof5damageoccurrences(thatpasstheFirstClassConditionCardTest)perpanelisacceptable.These‘panels’includethevehicle’sfrontandrearbumper.

a. Allequipmentleasedwiththevehicleandallfactory-installedpartsarepresent,undamagedandingoodworkingorder

b. AllmodificationsinstalledbyanauthorizedMercedes-Benzdealershipareintact

c. Anythird-party,aftermarketalterationshavebeenrestoredtotheiroriginalcondition,includingbutnotlimitedto:

• Loweringthevehicle’ssuspension

• Changingthevehiclecolourornonfactorypaintschemes

• Spoilerandtrailerhitch

• Holesintheframe

• Damagecausedbytheremovalofpartsandaccessories

• Otheraftermarketalterationsnotcoveredbythemanufacturer’swarranty

AftermarketModificationsorMissing&BrokenPartsRepairsorreplacementsarenotnecessaryif:

Nochargewithtowhookcover.

Chargeableiftowhookcoverismissing.

Pleasenote,notallmechanical,electrical,structuraldamage,ordamageresultingfromalterationstothevehiclecanbeimmediatelyuncoveredduringthevehiclepre-inspectionprocess.Incaseanyofthosedamagesarefoundafterthevehicleisreturned,aninvoicewillbeissuedaccordingly.

11

Chipsareonlychargeableiftheyaremorethan0.3cmindiameter,anddonotfitwithinthecircleofthemeasurementtoolontheFirstClassConditionCard.

VEHICLE RETURN PROCESS A FEDCB

Glass&LensesRepairsorreplacementsarenotnecessaryif:

a. Allglassandlensesarefreeofstars,cracks,orholes

b. AnyscratchescanbecoveredbytheFirstClassConditionCard

c. Nomorethan2chipshavebeenplugged

d. Anychipsorplugsaresmallerthan3mm

e. Anychipsorplugssitoutsidethedriver’sfieldofvisiondefinedbywiperpath

f. Anyaftermarketwindowtintisfreeofanyscratches,bubbling,tears,ordiscolouring

A“star”isachipwithoneormorelegs.A“plug”referstoanyrepairtowindshielddamage.

WerecommendanywindshieldreplacementbecompletedbyanauthorizedMercedes-Benzdealertoensuretherepairmeetsthemanufacturer’sspecifications.Keepinmindwindshieldreplacementisoftencoveredbyinsurance.Checkwithyourinsuranceagent.

IntheeventyouhavenotreceivedtheLease-endStatementatthetimeofreturn,youwillreceivethisdocumentationinthemail.Itwilldetailanychargesincurredfordamages,kilometreoveragesorexcesswearandtear.

Wehopethese4stepswillhelptoprovideaseamlesstransitionintoyournextMercedes-Benzvehicle.Ifyouhaveanyquestionsregardingthisprocess,pleasecontactyourdealerorvisitwww.mercedes-benz.ca/endoflease.

Step4:Lease-EndStatement

Uponvehiclereturn,youwillbeprovidedwithaVehicleReturnReceipt.InmostcasesyouwillalsobeprovidedwithaVehicleConditionSummaryandaLease-endStatement.However,ifathird-partypre-inspectionwasnotperformedonyourvehiclepriortoreturnoriftheconditionofyourvehiclehaschangedsincethevehiclepre-inspectionwasconducted,aVehicleConditionSummaryandaLease-endStatementmaynotbeavailableandafinalthird-partyinspectionmaybeneededtodetermineyourfinalkilometrageandanyexcesswearandtear.

Providedyouhavecompletedthenecessarypre-inspection,yourdealerwillbeabletoperformawalkaroundtoverifyanychangestothevehicle’scondition.Onceyourthirdpartypre-inspection

hasbeencompleted,youcancontactyourdealershipwithanyquestionsyoumayhaveregardingtheresultsandtheprocesstocompleterepairs.Yourdealercanhelpyouunderstandyouroptionsandanyassociatedcosts.

Step2:ReviewPre-InspectionResults

13 VEHICLE RETURN PROCESS A FEDCB

Weencourageyoutocontactyourdealershipandsetupanappointmenttoreturnyourvehicle.Schedulinganappointmentinadvancewillensureyourdealershipisabletoprovideyouwiththebestpossibleexperience.

Step3:ReturnYourVehicle

15 VEHICLE CONDIT ION REV IEW FEDCBA

Vehicle Condition ReviewThefollowingchecklistwillhelpyoureviewyourvehicle’sconditionandprepareforyourvehiclepre-inspection.Ifyoucheck‘yes’tothefollowingquestions,yourvehiclemeetsmostoftheVehicleConditionGuidelines.Checking‘no’mayindicatethatrepairsarerequiredbeforereturningyourvehicle.

IfyouhavenotbeencontactedbyMercedes-BenzFinancialServices,youcancontactanyofourprogramadvisorsat1-866-202-6969toscheduleyourvehiclepre-inspection.

KilometrageIsthekilometragedriventhroughoutyourleaseperiodlessthanthemaximumkilometrageallowancestatedinyourcontract?

Tires and RimsDothetiresandrimsmeetthemanufacturer’sspecifications,accordingtotheOwner’sManual?

Dothetireshaveatleast0.32cm(4/32inches)oftreaddepthatthegreatestwearpoint?

Arethetiresfreeofabnormalwearanddamage(bulges,cutsandsidewalldamage)?

Arethetiresonfrontandbackaxlesthesamebrand?4Maticvehiclesmusthaveallfourtiresofthesamebrand.

Arerimsingoodcondition(notbrokenorbent)?

Y|N

Y|N

Y|N

Y|N

Y|N

Werecommendyourvehicleisclean,bothinsideandout,toensureaccuratepre-inspectionresults.

Aftercompletingthischecklistyoucanconsultyourdealershipwithanyquestionsregardingtheconditionofyourvehicleandthepre-inspectionprocess.Oncethepre-inspectionhasbeenconducted,contactyourdealertoreviewtheresults.

Werecommendyoumakeallnecessaryarrangementswithenoughtimetorepairanydamagespriortoreturningyourvehicle.

ServiceHasallmaintenancebeencompletedaccordingtothemanufacturer’sspecifications(asshownintheServiceManual)?

Ifyes,isitdocumentedbyastampedServiceBookletoracopyoftherepairorder/invoice?

Haveanywarrantyconcernsbeenaddressedpriortoreturn?Keepinmindthatanyitemcoveredunderwarrantyandnotrepairedpriortoreturningyourvehiclemaybecomechargeable.

Missing PartsIsallequipmentthatwasdeliveredwithyourvehiclestillinplaceandinworkingorder?Examplesinclude:

Twokeys

Floormats

Owners/servicemanuals

Registration

Windscreen(convertibles)

DVDremotes/headphones(rear-seatentertainment)

Mediacables

Cargocover

Sparewheels/toolkit

Firstaidkit

COMAND/audioequipment(navigationdisks/CDchangersifapplicable)

CigaretteLighter/Cupholder

Aftermarket AlterationsIsyourvehiclefreeofanyalterationsperformedafterthetimeofdelivery?

Ifno,werethesealterationsperformedbyanauthorizedMercedes-BenzdealerorbodyshopusingauthorizedMercedes-Benzequipment/parts?

IfanyalterationswerenotperformedbyMercedes-Benz,havetheybeenremoved?

Ifyes,hasanydamageresultingfromthesealterationsbeencorrected?

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

Y|N

17

Frequently Asked Questions

1. What should I do if I’m not able to return my vehicle on the scheduled maturity date?

WerecommendcontactingyourMercedes-Benzdealertoscheduleyourleasereturn.YoucanalsocontactMercedes-BenzFinancialServicesat1-866-202-6969foranyadditionalreturnoptions.

2. Why is it important to have a vehicle pre-inspection completed before returning my vehicle?

Thepre-inspectionisanimportantpartoftheLeaseReturnProcess,asitprovidesyouwithavehicleconditionreviewandidentifiesexcesswearandtearpriortoyourexpectedreturndate.Nothavingapre-inspectioncompletedpriortoreturningyourvehiclewillputyouatriskofunexpectedchargesappearingonyourLease-endStatement.

Oncethepre-inspectioniscompleted,weencourageyoutocontactyourdealer,whowillreviewthepre-inspectionresultswithyouandprovideinformationregardingtherepairprocessandyourreturnoptions.

3. Can repairs be performed by a dealership other than a Mercedes-Benz dealership/body shop?

WerecommendrepairsbeperformedbyanauthorizedMercedes-Benzdealerorbodyshoptoavoidanypotentialchargesforsubstandardorincompleterepairs.PleasecontactMercedes-BenzFinancialServicesat1-866-202-6969orvisitwww.mercedes-benz.ca/endofleaseforalistofauthorizedMercedes-Benzdealersandbodyshops.

4. What charges will my Lease-end Statement include?

Anyexcesswearandtearcharges,excesskilometrecharges(refertoyourleaseagreement),damagechargesforanythingthatmakesthevehicleunsafeorunlawfultooperate,anyremainingpayments,andanyadditionalfeesyoumayhaveincurredpriortoreturningyourvehicle.

5. Why might I not receive a Vehicle Condition Summary and a Lease-end Statement at the time of return?

Ifathird-partypre-inspectionwasnotperformedonyourvehiclepriortoreturnoriftheconditionofyourvehiclehaschangedsincethevehiclepre-inspectionwasconducted,aVehicleConditionSummaryanda

Lease-endStatementmaynotbeavailableandafinalthird-partyinspectionmaybeneededtodetermineyourfinalkilometrageandanyexcesswearandtear.

6. When will I get the refund of my security deposit?

OnceMercedes-BenzFinancialServiceshasbeennotifiedofthevehiclereturnbythedealership,youraccountwillbesettled.Iftherearenoexcesswearandtearcharges,outstandingpayments,excesskilometrageoradditionalfeesassessedtotheaccount,yoursecuritydepositwillberefundedwithin14days.IntheeventthatyoumoveduringthetermoftheleasepleasecontactMercedes-BenzFinancialServicesat1-866-202-6969toupdateyourfile.

FREQUENTLY ASKED QUEST IONS FEDCBA

©2014Mercedes-BenzFinancialServices.AllimagesofvehiclesarecopyrightofMercedes-BenzCanadaInc.andusedunderlicenceofMercedes-BenzFinancialServices.AlltrademarksdisplayedareownedorsubjecttotherightsofDaimlerAGandusedunderlicenceinCanadabyMercedes-BenzFinancialServices.

Theinformationprovidedinthisdocumentanditscontentmaybechangedatanytimewithoutnotice.Allleasereturnobligationsaresubjecttothetermsandconditionssetoutintheapplicablegoverningagreement.

Forcurrentinformationregardingtheleasereturnprocess,contactMercedes-BenzFinancialServicesorvisitwww.mercedes-benz.ca/endofleasePrintedinCanadaLRG2014-ENMercedes-BenzFinancialServices2680MathesonBlvd.EastSuite500Mississauga,ON,L4W0A51-888-532-7362