learning@xerox evaluation & assessment practice roe – return on expectations joann halle - vp,...
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Learning@XeroxEvaluation & Assessment Practice
ROE – Return on Expectations
Joann Halle - VP, XNA Learning & Development
John Leutner – Head, Global Learning Services
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Xerox – All Rights Reserved
Situational Overview
• ROI vs. ROE
Story
• Can they apply it?
• How does it impact the business?
Automation• Environmental
enablers / barriers
Discovery
• Result vs. Expectation
• Validation / Mitigation
Outcome
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Good
• Global Effectiveness Evaluation Results Process / Tool
Better
• Several Global Processes / Tools to Measure “Can They Apply It”?
• Learning Assessments• Effectiveness
Evaluation Results• Learning Progress
Report
Great
• Engineered a Global CDI: Competency Development Impact process / tool
• Can They Apply It?• How Does It Impact
The Business?
Return on Expectations
Standard Global
PracticeSystemic Tools
& Utilities
Scalable, Automated Tools
& Processes
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Decision
Criticality determined; agreement reached
Design
Explicit expectations / objectives defined
Evaluation
Data Baseline (Learning Solution) created
Creation
CDI assessment and timeline planned
Collection
Performance and business results gathered
Diagnosis
Results analyzed
Executive Summary
Executive review and conversation enabled
Enablement
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Evaluations & Assessments Framework
Alignment with Vision, Values & Business Direction
Measure Impact of Key Strategic L&D Initiatives
Return on Expectations
Its aboutthe conversation;not just the report.
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GlobalNorth America
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Expanse
US Learning & Development
Human Resources
Global Document Outsourcing
Global Business & Services Group
Global Customer Operations – Xerox North America
Operating Companies
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Benefits
360o Process..enabling workforce readiness through a discipline practice