learning windows vista ™ in the workplace woh, elf, and other new resources
TRANSCRIPT
Learning Windows Vista™
in the workplace
WOH, ELF, and other new resources
Topics
Overview of new learning resources for Windows Vista
Focus is end user, not IT, trainingEmphasis on what’s available now
Recommendations for delivering Windows Vista training to end users
New learning resources
Why these resources?• Customers have asked us for:
– Help with identifying the most important end-user topics– More short, granular topics, that can be digested in just
a few minutes– More topics to help raise awareness before users get
Windows Vista– More attention to minimizing disruption on Day 1 of
deployment
New learning resources for Windows Vista
1. A completely redesigned Help system2. Windows Online Help (WOH)3. The Enterprise Learning Framework (ELF)4. Tips and Tricks for Windows Vista5. Best Practices reference guides6. Whitepaper: Learning Windows Vista in the Workplace
Windows XP topics were thrown away and the Help system has been totally re-written
Consistent non-technical tone suitable for end usersTopics are based on where we get the most queries
Availability: Now in Windows Vista, from Start menu > Help and Support
A completely redesigned Help system
XP
Or, try using search as the keyword
WindowsVista
Summary
Windows Online Help (WOH)Same topics as in-boxBut more, and updated
Continuous publishing
Viral learning (share)
Availability: now at http://windowshelp.microsoft.com
Same thingonline(WOH)
WOH is continuously updated as we get new information and feedback
It will eventually include some short video-style tutorials (RTM)
Viral learningUsers can e-mail topics to each other
They can also save them in Favorites for when they have time, or reference
The ELF (Enterprise Learning Framework)Identifies a select set of WOH topics that are important for enterprise IWs (~150 out of ~2K)Suggests a timeline for distributing the topics to users, by stages of deploymentAcknowledges different categories of users and different situations (e.g. mobile)Fits easily into the corporate communication plan
Creates a sample email with topic links
Excerpt from ELF report
Sample topic
look familiar?(from WOH)
Includes content for the 2007 Microsoft Office release
Uses for the ELF
Develop a training and communication planIdentify a few key learning topics for a particular feature, such as Search
For example, to use on corporate intranet site
Get ideas for tips and tricks topicsFor example, for a newsletter or lunch-and-learn
Availability: The ELF online tool is part of the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), available on the TechNet Desktop Deployment Center. The ELF can be accessed by anyone without a password: www.microsoft.com/technet/desktopdeployment/bdd/elf/welcome.aspx
Tips and Tricks: more than they seem
A great overview
Available now:Script for a 60-90 minute demo session
Top 10 Tips & Tricks reference card
2-page tip sheet
Coming:Video
Availability: now atwww.windowsvista.com/tipsandtricks
Best Practices reference guides
PowerPoint references
Two available for Beta 2:
1.Everyday Work (search & organize, desktop)
2.Power Management for Windows Vista Best Practices
Check with your field representative for availability
Whitepaper
Learning Windows Vista in the Workplace
Detailed list of learning objectives
Where to get content for each learning objective
Recommendations for training based on our research
Especially useful for training specialists
Availability: now atwww.windowsvista.com/tipsandtricks
Recommendations for Windows Vista training
deliveryBased on our research and customer best-practices
Information Workers(end-users)
IT & Training stakeholders
Windows UX training research1.Ethnography
2.Surveys
3.Interviews
Recommendations based on our researchManage multiple phases of the learning curve
Focus on the motivation to learnPain points; job effectiveness
Provide self-help resources in small chunksProvide a variety of learning resourcesEncourage viral learning
Learning influentials are very important!Make it easy to disseminate and share info
Consider involving change management
Much more in the whitepaper! Available at www.windowsvista.com/tipsandtricks
In summary, starting to meet these needs…
Raising awareness, because enterprises want employees to embrace new technologiesMinimizing disruption because enterprises can’t afford disruptionUsing informal learning, because employees don’t have time
Short learning modulesTips-and-tricksViral learning (helping others easily)
Acknowledging that enterprises need to make it their own, customizeWorking with Microsoft® Office and Windows® together because they are the enterprise Desktop
© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.