learning management system - microsofthbexipas.blob.core.windows.net/public/2013-10-18 covered...

Learning Management

System

October 18th, 2013

LEARNING MANAGEMENT

SYSTEM WEBINAR

2 Help Desk 888.402.0737

TOPICS COVERED IN THIS PRESENTATION

• How to access the Learning Management System

• Registering for Training assignments

• Instructor-Led Courses (ILT) 2.5 day in-person

training

• ILT Survey

• (2) Computer-based courses (CBT)

• Online exam

• Next steps to get Certified

3 Help Desk 888.402.0737

Covered California LMS URL:

https://learning.coveredca.com

https://learning.coveredca.com/


Timeline for Certified Enrollment Entity (CEE) and Certified Enrollment Counselor (CEC) Process

2 days 4 days 6 days 10 days 15 days 20 days 25 days

CEE Submits Application

CEE application approved

CEE receives email regarding CEE Mgmt. Webinar training

CEE completes Mgmt. Webinar training online ( CEE should complete in 30 days – but here lets assume CEE finishes the training immediately )

CEE is Active

CEC receives email with Login information for Learning Management System (LMS) ( 3-5 business days after CEE application Submission )

CEC login to LMS and registers for their ILT Session

CEC completes 2.5 days ILT training

CEC completes CoveredCA.com training and passes the exam

CEC submits the criminal disclosure form by mail to Covered California and provides fingerprinting at the available LiveScan locations ( Will take up to 2 weeks to receive the Approval report )

CEC will be certified if they meet all the requirements 1. Must pass CEC exam 2. Must clear background 3. CEC agreement must be on file 4. CEE must be Active

CEE Process

CEC Process

CEC logs into LMS to 1. Complete Survey 2. Take CBT course 3. Complete Exam

CEC will receive an email from Covered California reg. process to acquire CEC badges.

CEC will receive information to create account in CoveredCA.com

LEARNING MANAGEMENT

SYSTEM

5 Help Desk 888.402.0737

If you have questions during the webinar about a topic that

is being covered please “CHAT” us and we will respond live

for the group, or reply to your message privately.

We have reserved time at the end of training to respond to

questions by navigating the LMS website to provide real-

time demonstrations.

This webinar’s primary focus is assistance of CECs through

LMS. If you have other role specific training questions

please chat us.




LEARNING MANAGEMENT

SYSTEM

6 Help Desk 888.402.0737

Covered California training is provided through a variety of

modes, including Instructor Lead (ILT) and computer-based

(CBT) training courses. The Learning Management System

(LMS) is the training system for Covered California.

What is LMS?

• Manages who receives training

• Manages training courses assigned

• Manages content and courses available based on

assigned role




LEARNING MANAGEMENT

SYSTEM

7 Help Desk 888.402.0737

How will I be using LMS?

• LMS is where a CEC can search and register for the

2.5 day ILT

• LMS is where a CEC completes the (2) Computer-

Based Trainings

• At this time the CBT courses provide the overview of the

CoveredCA.com system.

• Full CBT Certified Enrollment Counselor training will be

offered in 2013

• LMS is where a CEC completes the Exam

LEARNING MANAGEMENT

SYSTEM

8 Help Desk 888.402.0737

Correspondence from the LMS will come from the

following email address:

[email protected]

• If you have not received your login information yet, check your spam

filter and add [email protected] to your

“Safe Senders” list.

• CECs will receive an e-mail 3-5 days after CEE application is

approved.

• If you have not logged into LMS yet, please do so immediately.

• If you are still having issues logging into LMS e-mail:

[email protected]



mailto:[email protected]



LOGGING IN

9 Help Desk 888.402.0737 Covered California LMS URL:



LOGGING IN

10 Help Desk 888.402.0737

Before CEC can access features in the system, CEC must log in to the LMS

Enter the login ID and temporary password

received from

[email protected]

NOTE: If you have had your password

reset, it will be sent from:

[email protected]






LOGGING IN

11 Help Desk 888.402.0737

Click “Save”

The next screen allows for you to reset your system generated password

Type new customized password

in the required fields above

Here are the password requirements:




REGISTERING FOR CERTIFIED

ENROLLMENT COUNSELOR

12 Help Desk 888.402.0737




LOCATE “CERTIFIED ENROLLMENT

COUNSELOR”

13 Help Desk 888.402.0737




SELECTING YOUR TRAINING

14 Help Desk 888.402.0737




TRAINING CONFIRMATION

15 Help Desk 888.402.0737




ACCESSING MODULES

16 Help Desk 888.402.0737




ACCESSING ASSIGNED CEC

REQUIRED TRAINING

17 Help Desk 888.402.0737



Select the green title of the Certification Track “Certified Enrollment Counselor”

Do not click the “Resume” button


ACCESSING ASSIGNED CEC

REQUIRED TRAINING




POST ILT REQUIREMENTS

19 Help Desk 888.402.0737

After completing the Instructor-Led Training (2 ½ days), attendance will be verified an updated in the LMS. You will receive an email confirming completion of the ILT, from [email protected]. This is will unlock the remaining training items in the Certified Enrollment Counselor Certification track:

1. Login to the LMS

2. Take survey (~2-3min)

3. Complete Computer-Based Training Modules (~2 hours)

a. CAM-500c

b. IND-510c

4. Pass the 50 question Certification Exam (~2.5hours)

• 80% score or better

• May take Exam up to 3 times (must answer all 50 questions in one sitting)

• Exam is does not have a time limit, but will timeout after 20min of inactivity

• You may use your training materials as a resource to answer questions




SURVEY




CBT CRT-500C: CREATE AND MANAGE

CONSUMER ACCOUNT




LEARNING MANAGEMENT SYSTEM




LEARNING MANAGEMENT

SYSTEM




CERTIFIED ENROLLMENT

COUNSELOR EXAM




LEARNING MANAGEMENT

SYSTEM

25 Help Desk 888.402.0737

After successful completion of the Certification Exam, a certificate can be printed from the LMS verifying completion.




LEARNING MANAGEMENT

SYSTEM



Certified Educators becoming Certified Enrollment Counselors • CE conversion to CEC requires different Learning Track

than new CECs

• CE to CECs are not required to attend ILT but may do so if desired

• CEs are required to complete a series of CBTs

• After completion of the CBTs, CEs must take a Quiz

• Background checks/LiveScan Fingerprinting and Photo Identification Badges are still required for CEs


UPCOMING ILT TRAINING



Next Week M - W 10/21 10/23 Clovis M - W 10/21 10/23 Temecula M - W 10/21 10/23 San Bruno M - W 10/21 10/23 Ventura T - Th 10/22 10/24 San Jose W - F 10/23 10/25 Stockton W - F 10/23 10/25 Santa Clarita W - F 10/23 10/25 Newport Beach

Week of October 28th M - W 10/28 10/30 Norwalk M - W 10/28 10/30 Bakersfield M - W 10/28 10/30 Culver City M - W 10/28 10/30 Los Angeles M - W 10/28 10/30 San Diego M - W 10/28 10/30 San Jose W - F 10/30 11/1 Chino

Week of November 4th M - W 11/4 11/6 Chino M - W 11/4 11/6 Los Angeles M - W 11/4 11/6 Long Beach M - W 11/4 11/6 Whittier M - W 11/4 11/6 San Bruno

M - W 11/4 11/6 Sacramento W - F 11/6 11/8 Newport Beach


Timeline for Certified Enrollment Entity (CEE) and Certified Enrollment Counselor (CEC) Process

2 days 4 days 6 days 10 days 15 days 20 days 25 days

CEE Submits Application

CEE application approved

CEE receives email regarding CEE Mgmt. Webinar training

CEE completes Mgmt. Webinar training online ( CEE should complete in 30 days – but here lets assume CEE finishes the training immediately )

CEE is Active

CEC receives email with Login information for Learning Management System (LMS) ( 3-5 business days after CEE application Submission )

CEC login to LMS and registers for their ILT Session

CEC completes 2.5 days ILT training

CEC completes CoveredCA.com training and passes the exam

CEC submits the criminal disclosure form by mail to Covered California and provides fingerprinting at the available LiveScan locations ( Will take up to 2 weeks to receive the Approval report )

CEC will be certified if they meet all the requirements 1. Must pass CEC exam 2. Must clear background 3. CEC agreement must be on file 4. CEE must be Active

CEE Process

CEC Process

CEC logs into LMS to 1. Complete Survey 2. Take CBT course 3. Complete Exam

CEC will receive an email from Covered California reg. process to acquire CEC badges.

CEC will receive information to create account in CoveredCA.com

CEC CERTIFICATION PROCESS

29

CEC Name

CEE Name CEC Certified?

CEC Part of Active CEE?

CEC Agreement Doc Approved?

CEC is Training Certified?

CEC Passed Background Clearance?

CEC Certification Status

CEC Certification Number

Lindsay Callahan

ABC Organization

Yes Yes Yes Yes Yes Certified 1000000008

Julie Weigand

ABC Organization

No Yes Yes No No CEC ready for training

1000000001

COVEREDCA.COM ACCOUNT

CREATING YOUR COVEREDCA.COM ACCOUNT

CECs will receive an e-mail with Delegation

Codes and instructions for creating an account

and login instructions after all Certification

requirements have been completed

30

IDENTIFICATION BADGES

COVERED CALIFORNIA IDENTIFICATION BADGES FOR CECS

After creating a user account in CoveredCA.com, a Certified CEC will:

1. Receive an email from Covered California’s badge vendor

2. Need to be prepared to upload a headshot

31

IDENTIFICATION BADGES

• CECs are required to wear their identification

badge when providing consumers with

assistance

• CEEs will receive an email when their CECs

have been Certified with instructions to upload

photos

• CEEs may upload CEC photos at any time

32

FOR QUESTIONS ON TRAINING AND

LMS PLEASE EMAIL:

[email protected]

33 Help Desk 888.402.0737

PROGRAM RESOURCES

Enrollment Assistance Help Desk

888.402.0737

[email protected]

Learning Management System

If you have issues accessing the Learning Management System or questions about Training please email:

[email protected]

Consumer Help Desk

If you have questions about plans or other consumer related issues please call:

888.975.1142

CEE Application & Resource Page

https://ipas.ccgrantsandassisters.org/

34 Help Desk 888.402.0737





THANK YOU!

QUESTIONS & ANSWERS

35 Help Desk 888.402.0737

learning management system - microsofthbexipas.blob.core.windows.net/public/2013-10-18 covered...

Documents