learning leader symposium - meridian 6-27-12
TRANSCRIPT
THE NEXUS OF MOBILE AND SOCIAL TECHNOLOGY IN TRAINING
Presented by Vinay Nilakantan – Director of Product Development and Research, Meridian Knowledge Solutions, LLC
The Impact of Mobile
• By 2015, 80% of people accessing the Internet will be doing so from mobile devices.
• Perhaps more important for training, Internet capable mobile devices will outnumber computers within the next year
• The ability for this shift in access to take place is driven by three main factors:
• Increased number of mobile devices
• Dynamic web content
• Increased network infrastructure to support high bandwidth content
* Statistics provided by The Horizon Report – 2011 Edition
Mobile Usage
Social Footprint
• The Facebook generation
• Everything to go, please
• The power of the “crowd”
• Everyone is invited
• Stay on your toes (Spotify vs. MOG)
• Recognize the power of this
• The new outreach for companies
• And here comes big data…
The Mobile Connect
• Mobile powerhouses
• iPads for everyone
• Networking between all devices
• 2G. 3G. 4G. 4G LTE.
• The mobile device replaces the wallet
• Heavy social usage through the mobile device
• Voice!
The intersection of training
• Byte sized learning or “crumb” learning is optimized through a social experience.
• Creating “channels” where users can subscribe to subject matter experts
• Peer networking through Learning Management Systems or Portals
• Corporate training announcements through mobile and social
• On the job checklists for real time evaluations
• Disconnected Learning – Creating more training opportunities
• Peer scoring and recognition through Performance Management support
Mobile, Social, Global – Some examples
• You get assigned for some Required Training / compliance training and a
message will show up in your iPhone notification bar that you have one
training item to complete.
• If a forum post that you started gets a response, you get notified of that and
also allows you to update that forum post through a twitter like (128 word
capacity) message. And then keep getting updates to that.
• Get real time stats on a mini dashboard on your mobile device that indicates
what courses are the most popular through a ranking system.
• If you access a course, through a single click, broadcast that to either
Facebook, Twitter or LinkedIn to share with your social network the event of
you taking that course.
• Perform a search on the organization’s wiki / knowledge base to find quick
answers to questions.
• Rate courses and content to influence others who might be interested in that
same content.
Changes!
Here are some examples…
Courtesy KPCD – Internet
Trends, D10
CPA2Biz – The Learning Management Solution
CPA2Biz - Meridian
The benefits of the proposition
Conferences
Self Study
On Demand
Subscriptions
Webcasts
Navigation
Business Results - Qualitative
• Post launch satisfaction survey results (Sept 2011)
o 83% overall satisfaction rating
o 77% “easy” rating on catalog search/browse
o 89% Average to Very Fast performance rating
o 89% rated 3 or higher on meeting professional needs (out of 5)
• Customer Feedback
o “Easier navigation. More polished design”
o “Streamlined. Easy to follow”
o “Faster” (from multiple users)
o “Seems to do everything that the old platform did”
o “I love the ability to download transcripts….”
Business Results - Quantitative
• Revenue Performance (Year to Year)
o Customer base up 50%
o OnDemand revenue up 60%
o Webcast revenue up 50%
o Co-Branded customers up 25%
• Technology Performance
o On track to deliver over 500K course completions in year 1
o Peak concurrent course completions exceeded 600 per hour
o System availability currently averaging 99.9% uptime
o Current course catalog exceeds 1500 titles
o Over 3M course transcripts (migrated and new)
Results
• Create a completely simplified experience for the user
• Streamline the User Interface experience to be familiar
• Do not rely purely on traditional training
• Social. Mobile. Global – The nexus of training
• Allow for members to experience a localized experience
• Make use of “dead zones”
• Create a domain experience
• Recommendation Engine
• Internationalization
• Dynamic Reporting capabilities
