Learning from the Experts Wherever You Both AreSession 1005

June 12, 2015

2

Why You Came

Accessing learning or performance support assets when on the move is challenging to the learner as well as the expert or provider. We are all moving around the office, complex, country, or world. We need to access information or guidance exactly when needed without leaving our location or process.

However, we also need to provide or push information when learners need it without even knowing they do. The speed of business dictates our learning needs, and these days the need for speed is overwhelming.

3

Success and Change:

Characteristics of CommunicationChange in Delivery Modalities Spending – Next 12 Months

Source: IDC's Learning Modality Survey, 2014

Mod

erat

e

Min

or

Neg

ligib

le

Neg

ligib

le

Min

or

Decrease Increase

Classroom-based ILT

"Disconnected" technology-based learning

Text-based training

Other

Formal on-the-job

Video

Simulations

Instructor-led e-learning

Self-paced e-learning

4

On-Demand Learning

Real-Time Support

Validated Communications

Process Compliance

WORKFORCE PERFORMANCE EXCELLENCE

5

123

Wherever(cloud, mobile)

Employee

PartnerVendor

To the right people (targeted)

Ensuring Comprehension(knowledge check)

!

At the right time (prioritized)

!

!

Stakeholder

Deliver the right information(filtered, relevant, agnostic)

The SAP Communication Center by ANCILE Platform

6

• Update your iPad• Why

• How

• When

• How do I know

Scenario #1

7

• Medical Equipment Change• Why

• How

• When

• How do I know

Scenario #2

8

Change to Process and Business Applications• Why

• How

• When

• How do I know

Scenario #3

9

Governance

• Who is watching?

• Who cares?

• What is the follow up?

• Who are the recipients?

• Who are the ‘pushers’?

Business Leader

SME

Worker

10

Art and Science