learning at the point of need
TRANSCRIPT
WHAT EXACTLY IS USER ADOPTION
So which of these is user adoption?
Some form of metric / training / communications / marketing /
governance / usefulness / something that is well designed / solving a
business problem
Surely if I throw enough user adoption at my
project it can’t help but be a success!
USER ADOPTION DEFINED
USER
ADOPTION
An outcome evidenced when
stakeholders demonstrate their
commitment to a change
initiative.
They feel responsibility and
accept accountability for the
success of the project.
They are confident and
competent in performing within a
changed business process or
technology context.
USER ADOPTION
=
BUSINESS
OUTCOMES
DEMOGRAPHICS
01
02
03
04
The degree of workplace
complexity increases every
day. New channels to market,
shorter product cycles, and
regulation changes means that
the enterprise is deploying new
or changed processes all year
round.
Changing workforce
demographics is creating
pressure for learning pathways
that reflect the consumption
preferences of Gen Y (or
Millenials) for just-in-time and
just-enough.
Transition to the cloud is
changing the traditional project
structure and timelines.
Characterized by rapid
innovation cycles and agility,
cloud is driving changes to
traditional learning and
development approaches.
User enablement can often
slip down the priority list
and risks insufficient
resource to appropriately
support adoption
requirements.
CHALLENGES - THE WORLD OF WORK IS CHANGING
TRANSITION TO CLOUD PRIORITIESCOMPLEXITY
Executive Sponsorship
• Solution adoption must
be a priority for key
stakeholders
• Select & support leaders
to champion your
change
• Eqiup leaders with
compelling stories that
support the value to the
business
Change Journey
Management
• Leadership outreach
• Change readiness
awareness
• Consistent & proactive
communications
• Change agents / drivers
Training & Support
• Upfront enablement
• Post-deployment
training (in the workflow)
• Performance support
content
• Networks and
communities
• Assessment and mastery
Feedback from Users
• Ensure feedback
channels are made
available during and
after deployment
• Seek engagement of
communities / networks
• Use surveys to assess
adoption satisfaction
• Acknowledge feedback
Truth from Data
• Performance & adoption
dashboards can provide
powerful insights
• Measure KPIs to capture
and articulate ROI
• React quickly to areas of
poor performance
• Share exceptional
performance
THE FUNDAMENTALS FOR SUCCESSFUL USER ADOPTION
LEARNING AT THE POINT OF NEEDDRIVING CHANGES TO USER ADOPTION
TRENDS
Just-in-time and just-enough support / training at the point of need in the workflow.
Social / collaborative learning.
Learning in the cloud.
Mobile learning.
Data driven decisions through effective data collection and analysis.
TRENDS SUPPORTING ADOPTION
70% 20% 10%
LEARN & DEVELOP
THROUGH
STRUCTURED COURSES &
PROGRAMS
LEARN & DEVELOP
THROUGH
OTHERS
LEARN & DEVELOP
THROUGH
EXPERIENCE
KNOW-WHATKNOW-WHOKNOW-HOW
THE 70:20:10 FRAMEWORK
TRENDS
SAP LEARNING HUB – Cloud-based collaborative SAP content
SAP ASSESSMENT MANAGEMENT by Questionmark
SAP WORKFORCE PERFORMANCE BUILDER – Rapid user support development
SAP TOOLS SUPPORTING ADOPTION
SAP LEARNING HUB
TRENDS SAP LEARNING HUB
SOCIAL LEARNING AND LEARNING ROOMS
Structured collaboration and social
learning led by experts from SAP.
UNLIMITED ACCESS FOR ONE SUBSCRIPTION PRICE
EDUCATIONAL CONTENT
Unlimited access to all of the learning content from SAP,
including role-based learning and certification paths.
LIVE SYSTEM ACCESS
Exclusive purchase option for on-
demand access to live training systems.
LEARNING MANAGEMENT
Powerful learning management capabilities to manage
enterprise enablement programs.
70+Learning rooms
~900Learning maps from the
Early Knowledge Transfer program
10Languages
~3,000Handbooks
~4,600+Course titles
~1,000E-learning titles
120+Live training systems
TRENDS SAP LEARNING HUB CONTENT
LEADING COMMERCIAL PLATFORM FOR LEARNING SAP SOLUTIONS WORLDWIDE
TRENDS SAP LEARNING HUB AND BOOKBOON.COM
LEADING COMMERCIAL PLATFORM FOR LEARNING SAP SOLUTIONS WORLDWIDE
500 e-books covering soft skills topics such as time management, leadership, and meeting management
IT-related e-books covering topics such as Microsoft Excel, programming, and Microsoft Windows
Can be downloaded as PDFs
TRENDS WHY SAP LEARNING HUB IS SIMPLY IRRESISTIBLE
Significant cost reduction per learner allows you to train your entire team.
Simplifies the purchasing process to one transaction per year: no scheduling, no cancellations.
It helps you empower your employees and reduce brain drain.
Brings all workers up to date year-round.
SAP WORKFORCE PERFORMANCE BUILDER
TRENDS THE CHALLENGE – Recap
TRENDS THE CHALLENGE – In Practice
TRENDS SAP WORKFORCE PERFORMANCE BUILDER
SINGLE SOURCE AUTHORING
Highly efficientauthoring tool
Intuitive process recorder – requires minimal training
Context-sensitive assistant directly in the live system
Platform for cooperation, learning, and tracking
Manager
Instant Producer
Producer Navigator
TRENDS SAP WORKFORCE PERFORMANCE BUILDER Navigator
PERFORMANCE SUPPORT AT ITS BEST
Displays overlay on top of target application
Recognizes the context the user is currently in
Displays context-sensitive critical information, provides workflow related assets, and guides user through complex processes
Is available for application, application page, and field level
SAP ASSESSMENT MANAGEMENTBy Questionmark
THE CYCLE
Learning
•Development of cognitive and motor mechanical skills
Assessing
•Measurement of cognitive and motor mechanical skills
Performing
•Monitoring ability to perform using KPI or observation
TRENDS ASSESSMENTS TELL US…
TRUSTABLE RESULTS ARE ESSENTIAL
Did they like it?
Did they learn it?
Can they do it?
Can we prove it?
TRENDS ASSESSMENTS TELL US…
DATA COLLECTED FOR ANALYSIS
Was learning environment OK?
Did knowledge transfer occur?
Reduce forgetting curve
Certify knowledge and skills
Encourage focus on learning
Provide instant feedback
Stimulate and strengthen memory
Correct misconceptions
Create intrigue
Establish benchmarks
Map route to learning experience
Inform mentors and instructors
AFTERSummative assessment
Post-course tests
Certificate exam
BEFORE• Pre-course tests
• Diagnostic assessment
• Job task analysis (JTA)
• Employee attitude surveys
DURING• Quizzes
• Knowledge checks
SAP ASSESSMENT MANAGEMENT by Questionmark
Create collaborative, secure authoring of surveys, quizzes, tests, and exams
Deliver blended delivery to support a broad range of devices and security needs
Analyze results and inform stakeholders with timely, meaningful, and defensible reports
QUESTION TYPES
• Drag and Drop
• Essay
• Explanation
• Fill in Blanks
• Hotspot
• Likert
• Adobe Flash
• Adobe Captivate
• Matching
• Knowledge Matrix
• Survey Matrix
• Multiple Choice
• Multiple Response
• Numeric
• File Upload
• Pull-down List
• Ranking
• Select a Blank
• Text Match
• True/False
• Yes/No
• Job/Task/Analysis (JTA)
MULTILINGUAL
Slide 28
RESPONSIVE
Part
icip
ant
Dev
ices
SECURE
Windows
Mac
iPad
Printing
Screen capture
Task switching
Control/system keys
Right-click / context menu options
View source
Accidentally exiting exam
ANALYSIS
Did the learning investment impact performance?
Where are the skills and knowledge gaps in my
organization?
Are my questions and tests valid and reliable?
What did participants think of the learning experience?
What did participants learn from the training or course?
How do I coach participants to improve performance?
How did one group of test takers compare to another?
70% 20% 10%
LEARN & DEVELOP
THROUGH
STRUCTURED COURSES &
PROGRAMS
LEARN & DEVELOP
THROUGH
OTHERS
LEARN & DEVELOP
THROUGH
EXPERIENCE
KNOW-WHATKNOW-WHOKNOW-HOW
SUMMARY – THE 70:20:10 FRAMEWORK
TRENDS
SAP LEARNING HUB – Cloud-based collaborative SAP content
SAP ASSESSMENT MANAGEMENT by Questionmark
SAP WORKFORCE PERFORMANCE BUILDER – Rapid user support development
SUMMARY – SAP TOOLS SUPPORTING ADOPTION
70% 20% 10%
LEARN & DEVELOP
THROUGH
STRUCTURED COURSES &
PROGRAMS
LEARN & DEVELOP
THROUGH
OTHERS
LEARN & DEVELOP
THROUGH
EXPERIENCE
KNOW-WHATKNOW-WHOKNOW-HOW
THE 70:20:10 FRAMEWORK
TRENDS
SAP LEARNING HUB – Cloud-based collaborative SAP content
SAP ASSESSMENT MANAGEMENT by Questionmark
SAP WORKFORCE PERFORMANCE BUILDER – Rapid user support development
SAP TOOLS SUPPORTING ADOPTION
TRENDS
QUESTIONS?