learn how to setup your new profile and how to make … · after clicking “save” you will see a...
TRANSCRIPT
INTRODUCTION TO BOOSTLINGO
Address
Ad Astra, Inc.8701 Georgia Ave. Suite 800Silver Spring, MDUnited States
Points of Contact
Department ManagerVadim Petrov Email: [email protected] Phone: 301-408-4242 Ext. 121
LEARN HOW TO SETUP YOUR NEW PROFILE AND HOW TO MAKE OPI & VRI CALLS
Project Manager Greg GibbonsEmail: [email protected] Phone: 301-408-4242 Ext. 118
SETUP YOUR NEW PROFILE
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INVITATION & PROFILE SETUP
1. User receives an email invitation to access the Ad Astra scheduling platform.
GETTING STARTED
2. After opening the invitation email, click on “Accept Invitation”.
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INVITATION & PROFILE SETUP
3.
GETTING STARTED
After accepting the invitation the requester will be prompted to create a password for their unique account.Check the “Agree to Terms and Conditions” box and click on the “Create Account” button.
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INVITATION & PROFILE SETUP
4.
GETTING STARTED
5.
Upon first logging in you will be prompted to download the app version of the scheduling platform, but if in a web browser view simply click on “Sign in to your account”.
Fill in the “E-mail” form field with your email address and click “Next”.
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INVITATION & PROFILE SETUP
6.
GETTING STARTED
7.
Fill in the “Password” form field and click “Sign in”.
Upon your first sign in you will be greeted with a “Complete Company Profile” form.Enter all required “Company” fields and then click “Next”.
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INVITATION & PROFILE SETUP
8.
GETTING STARTED
Complete all required “Personal” fields and then click “Finish”.
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INVITATION & PROFILE SETUP
9.
GETTING STARTED
You will be greeted by your “Dashboard”.Here you will be able to view confirmed, pending, and canceled cases as well as access VRI/OPI and reporting features.
HOW TO MAKE A SCHEDULED OPI CALL
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OPI: SCHEDULED OVER-THE-PHONE
1. To place a scheduled VRI request navigate to the “Appointments” button at the left side of the screen.
2. To create a new scheduled VRI appointment click the “Create New Appointment” button at the top left of the window.
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OPI: SCHEDULED OVER-THE-PHONE
3. In the “Create Appointment” window you will be prompted to input all of the required information for your scheduled OPI request.Here you will assign details such as appointment type, language pairing, service delivery, and communication type.Under “Communication Type”, select “Scheduled Telephonic”
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OPI: SCHEDULED OVER-THE-PHONE
4. After clicking “Save” you will see a confirmation window confirming that your appointment was created.Click “Ok” to confirm your “Scheduled OPI Appointment”.
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OPI: SCHEDULED OVER-THE-PHONE
5. You will now see the “Appointment Viewer” window containing all of the details of your “Scheduled Telephonic” appointment.
HOW TO MAKE ANON-DEMAND OPI CALL
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OPI: ON-DEMAND OVER-THE-PHONE
1. To place an On demand OPI request navigate to the microphone icon at the top right of the page.Click on the microphone icon.
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OPI: ON-DEMAND OVER-THE-PHONE
2. The OPI window will pop up at the bottom right corner of your screen. Click on the “On Demand” button.
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OPI: ON-DEMAND OVER-THE-PHONE
3. Select the required language pairing.
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OPI: ON-DEMAND OVER-THE-PHONE
4. Click on the “Audio” button.
5. Click on the “Call” button to begin your On demand OPI request.
HOW TO MAKE A SCHEDULED VRI CALL
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VRI: SCHEDULED VIDEO REMOTE INTERPRETATION
1. To place a scheduled VRI request navigate to the “Appointments” button at the left side of the screen.
2. To create a new scheduled VRI appointment click the “Create New Appointment” button at the top left of the window.
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VRI: SCHEDULED VIDEO REMOTE INTERPRETATION
3. In the “Create Appointment” window you will be prompted to input all of the required information for your scheduled VRI request.Here you will assign details such as appointment type, language pairing, service delivery, and communication type.Under “Communication Type”, select “Scheduled Video Interpreting”
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VRI: SCHEDULED VIDEO REMOTE INTERPRETATION
4. After selecting “Scheduled Video Interpreting” complete the remaining form fields and click “Save” at the top right of the page”.
5. After clicking “Save” you will see a confirmation window confirming that your appointment was created.Click “Ok” to confirm your “Scheduled VRI Appointment”.
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VRI: SCHEDULED VIDEO REMOTE INTERPRETATION
6. You will now see the “Appointment Viewer” window containing all of the details of your “Scheduled Video Interpreting” appointment.
HOW TO MAKE AN ON-DEMAND VRI CALL
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VRI: ON-DEMAND VIDEO REMOTE INTERPRETATION
1. To place an On demand VRI request navigate to the microphone icon at the top right of the page.Click on the microphone icon.
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VRI: ON-DEMAND VIDEO REMOTE INTERPRETATION
2. The VRI window will pop up at the bottom right corner of your screen. Click on the “On Demand” button.
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VRI: ON-DEMAND VIDEO REMOTE INTERPRETATION
3. Select the required language pairing.
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VRI: ON-DEMAND VIDEO REMOTE INTERPRETATION
4. Click on the “Video” button.
5. Click on the “Call” button to begin your On demand VRI request.