learn better work better: how 21st century training elevates performance
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Speaker: Alex Khurgin Director of Learning Grovo
Moderator: Lauren Dixon
Associate Editor Chief Learning Officer magazine
Learn Better Work Better: How 21st Century Training Elevates Performance
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Frequently Asked Ques6ons
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Lauren Dixon Associate Editor Chief Learning Officer magazine
Learn Be9er Work Be9er: How 21st Century Training Elevates Performance
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Alex Khurgin Director,of Learning Grovo
Learn Be9er Work Be9er: How 21st Century Training Elevates Performance
Learn Better, Work Better: How 21st Century Training Elevates Performance
What modern organizations must do to educate, align, and inspire their people.
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In this webinar we’ll cover: ✓ Why the rising cost of ineffective training has become a crisis
✓ How to address it with a 21st century approach
✓ How to implement an effective, future-proof learning program at your company
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How much do you think ineffective training costs a business per year, per 1,000 employees? A) $300-500K B) $3-5 million C) $10-15 million D) $30+ million
Quiz:
We’re pouring billions into L&D
13 1. McKinsey: The social economy: Unlocking value and productivity through social technologies – based on $50k average annual salary 2. Gallup, State of the American Workplace (link) 3. Center for American Progress, There Are Significant Business Costs to Replacing Employees (link)
…but there’s a hole in the bucket.
$10M from skills gaps1!
$1.5M from employee turnover3!
!
$2M from disengaged employees2!
!
Total loss: $13.5 million per year per 1,000 employees !
The bucket hole is about to get bigger.
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59% of millennials say the presence of state-of-the-art training is important in deciding if they want to take a job.2
Millennials will comprise 46% of the workforce in 5 years.1
1. The Deloitte Millennial Survey 2014: Big Demands and High Expectations 2. PWC report: "Millennials At Work Reshaping the Workplace"
Today’s training is unsuitable for the 21st century
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90% of new skills are lost !
within one year!
9 in 10 don’t feel fully proficient
with technology! !
15% of what’s learned is successfully applied!
!
1. Kochan, Thomas, "Who can fix the middle-skills gap?," Harvard Business Review, 2012 2. 2 Brinkerhoff, R. O., Apking, A. M; “High impact learning: Strategies for leveraging business results from training” 2001 3. 3 The Harris Poll: The Digital Skills Gap, Harris Interactive Inc., (May 14, 2014)
Training hasn’t kept up
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• Platforms abound, including outdated ones
• Content is fragmented • Technology evolves too quickly • ROI isn’t just unknown, it’s feared
1. Deloitte, Global Human Capital Trends 2014 report
Training managers want help
• A skills half-life of 2.5 years1
• Learners demand a consumer look and feel
• They’re distracted, lack attention for long training
• Training leads to little or no retention, application
Learners want inspiration
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How can we create a learning program that meets the challenges of training 21st century workers? Answer in chat
By creating new opportunities
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• Users are distracted • Rapid tech evolution • Companies and learners have
different motivations • Info overload – hard to process
or apply • Use of technology is personal
and unique
Challenges with new tech:
• Short, focused content • Continuous learning • Formal and informal learning
part of same system • Learning that comes to the right
place at the right time • On-demand, personalized,
affective learning
New opportunities
We need to combine these new opportunities with proven strategies.
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Keep the good, ditch the outdated
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• Static, long-form training that does not engage
• Slow creation cycle for slow-moving technology
• One size fits all • Designated learning spaces and
times
What didn’t work:
• A formal, strategic approach that is aligned with company goals
• Getting learners emotionally invested in content
• Realistic practice • Performance-focused
Timeless:
Proven Strategies
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• Formal
• Aligned
• Engaging
• Realistic
• Performance-focused
Digital Opportunities meet!
• Bite-size
• Continuous
• Formal/Informal
• Just in time
• On-demand
What a 21st century training program looks like
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1) Microlearning
2) Learning as Utility
3) Aligned and All In
4) Holistic and Realistic
5) Affective Before Effective
Microlearning
23 1. Sebastian Bailey, Ph.D., Mindgym, Bite-size is the right size
Bite-size, strategically bucketed lessons that are easy to consume and retain Yields an average of 4 to 5 learned items per series1
Make it a utility
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Frictionless, 24/7 access makes learning continuous and habitual
Unrestrained learners complete an average of 50% more lessons than assigned on Grovo
Aligned and All In
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An effective learning program must serve business strategy and personal goals.
Zero margin of error with:
Cyber-security! Social media! Social engineering!
Realistic and holistic
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• Scenarios, simulations, projects, etc. • Replace content with context • Give learners wisdom, not just knowledge
Learning needs to be reinforced with practice that is both realistic and holistic.
Affective Before Effective
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Engagement accounts for roughly 40% of observed performance improvements.1
1. Corporate Leadership Council “Driving Performance and Retention Through Employee Engagement”
Affective learning makes an emotional connection with learners’ feelings and attitudes. Once this connection is made, learning becomes more effective.!
What’s your favorite method of checking that your training is working?
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Answer in chat
Check your L&D program’s effectiveness
29 *Model by Conrad Go@redson & Bob Mosher
New
5 Moments of Learning*
More Apply
Solve Change
What are your biggest takeaways from the webinar?
30
Answer in chat
Before we continue:
Conclusion: By creating training to meet 21st century realities, you are preparing your employees to learn better, work better, and embrace continuous, performance-based learning
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How many times did I say the word “bucket” in this webinar?
Question Time
Thank You!
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Alex Khurgin Director of Learning, Grovo
Connect:
Grovo.com/organizations [email protected]
212.924.2579
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