lean development bei der software ag – konzepte ... · 2007 m&a webmethods: webmethods suite...
TRANSCRIPT
Lean Development bei der Software AG – Konzepte, Erfahrungen, Herausforderungen
Zukunftsforum 2 des Projekts GlobePro
22. Februar 2013
IG Metall, Frankfurt am Main
Christian GengenbachVP R&D Application ModernizationSoftware AG
22. Feb 2013 | Lean Development bei der Software AG | 2
Agenda
22. Feb 2013 | Lean Development bei der Software AG | 3
Technology Leader in 14 major segments (Gartner, Forrester)
Revenue over €1 billion
Global Leader forProcess & Integration Solutions
Over 5,500 employees worldwide2,900 services consultants890 R&D staff
Offices in 70+ countries
Software AG Foundation
Software AG at a glance
22. Feb 2013 | Lean Development bei der Software AG | 4
2011 5500 empl., EUR 1,1bn rev., 10000 cust.
2010 R&D starts change to Lean&Agile
2009 40th birthday, M&A IDS-Scheer: ARIS Suite2008 M&A of Jacada and itCampus
2007 M&A webMethods: webMethods Suite2006 Crossvision Suite launched
2005 M&A Sabratec: ApplinX2004 Strategic realignement into ETS and XML BLs
2003 Karl-Heinz Streibich new CEO
2000 Tamino, pure XML database launched
1998 EntireX launched
1997 Partnering with MS, porting DCOM to Unix
1987 497 employees, DM 170,9 mio revenue
1981 Founder/CEO Peter Schnell sole share holder
1979 Natural launched
1974 13 employees
1971 Adabas launched
1969 Software AG founded in Darmstadt
History and Timeline
Aris PlatformwebMethods Suite
Adabas/Natural/EntireX (ETS)
22. Feb 2013 | Lean Development bei der Software AG | 5
Global R&D Organization: Aris, webMethods, Adabas/Natural
USA DenverRestonSeattleSan JoséSan FranciscoDenverReston
CanadaCambridge
GermanyDarmstadtDarmstadtMarburgLeipzigBerlinSaarbrücken
IsraelTel Aviv
IndiaBangaloreChennaiKochiNew Delhi
JapanTokyo
UKDerbySouthampton
SlovakiaKosice
UkraineLviv
BulgariaSofia
LatviaRiga
22. Feb 2013 | Lean Development bei der Software AG | 6
R&D Problems and Goals
BPEProblem: Suite Integration
ETSProblem: Flexibility, do the right thing
FlexibilityTransparencyMost important first
PredictabilityQualityProductivity
22. Feb 2013 | Lean Development bei der Software AG | 7
Focus on ETS and its employees
• ETS has been the home of Adabas/Natural for over 40 years
• „Bread and butter“ business for Software AG, strong identification
• Most employees have been with SAG for more than 10 years, some for more than 25
• Many working on the same product all the time
• No experience with agile methods
Change to L&A from 2010
• Focus on Scrum
• All people in agile teams
• Scrum Master and Product Owner
• Bring in agile experts
• Find facilitators
• Good results• Change is in all heads,
starts to be part of the culture• Iterations, SM/PO, Backlogs, Retrospective (Teams and Change Management)
22. Feb 2013 | Lean Development bei der Software AG | 8
Everything is good?
ETS Challenges
•Demographics
•Flexibility (Working the same way for 20 years)
•Adapt cost to revenue
•Replacement/new-hire is no option
And the people?
•Not all faces are happy
•Attention is not on ETS products anymore hurts self-confidence
•Middle management identity crisis
•Empowerment of the teams, not everybody likes to be empowered
•Continuous improvement – not everybody likes to get involved
•Many discussions – some people are tired of discussions
So how did we identify the problems?
22. Feb 2013 | Lean Development bei der Software AG | 9
10. May 2012 - Expertenforum München
22. Feb 2013 | Lean Development bei der Software AG | 10
Nature of the game?
Thousands of customers basing their core mission critical applications on our software and paying millions of maintenance fee every year expect excellent service.
Customer Defects
Feature Developmen
t
POC Support*
Escalations
* POC = Proof of Concept
22. Feb 2013 | Lean Development bei der Software AG | 11
Internal survey
Most problems in the following areas:
•Personal aspects
•Planning of work (sprint planning)
•The way we work (constant interrupt)
•Agile development methods
22. Feb 2013 | Lean Development bei der Software AG | 12
What is the problem?
• Retrospectives, survey and other discussion deliver good hints
• Sprint planning doesn‘t work out• Too many interrupts, no concentration on one topic• Big features• Too many topics in parallel• Throughput is bad
Well, we heard everything about “Lean & Flow” already in 2010 …
22. Feb 2013 | Lean Development bei der Software AG | 13
• Concentrate on Lean & Flow to find solutions for the problems• Brought in new expert to help• Look into the teams
• Small batch size• Reduce WIP-limit• Avoid queues• Manage the variability
• Flow in the process, flow in the heads
• Taiichi Ohno (1912 – 1990)
• Customer orientation
• Value
• Continuous Flow, Continuous delivery
• Pull
• Eliminate waste
• Continuous improvement
“Lean Production”
“Wik
iped
ia is
you
r fr
iend
”
22. Feb 2013 | Lean Development bei der Software AG | 14
Lessons learned• Use external help
• Change external coaches over time• Choose the right help for the phase you‘re in
• Lighthouse project (at the right time)
• Find the problems• Observe• Listen closely• Talk
• What are people‘s real problems?
• Software production is not car production• Creativity vs. repeatability• Observe the system and steer carefully• Software production is not software production
• Change takes a lot of time
• … and happens at different speed in different teams
22. Feb 2013 | Lean Development bei der Software AG | 15
Last Slide - Thank You
Christian GengenbachVice President Application Modernization
R&D ETS Software AG
christian gengenbach (a) softwareag comwww.softwareag.com