Lean at Hubspot

Download Lean at Hubspot

Post on 16-May-2015

493 views

Category:

Technology

1 download

Embed Size (px)

DESCRIPTION

Yoav Shapira's presentation on Lean Thinking at Hubspot given to the Lean Startup Circle Boston on August 2011.

TRANSCRIPT

<ul><li> 1. Lean @HubSpotaka My ManyMistakesYoav Shapira / @yoavshapiraAugust 25th, 2011</li></ul> <p> 2. TABLE OF CONTENTS 1 HubSpot Context 2 Things Not Covered 3 Meaty Data 4 Q&amp;A 3. 1HubSpotContext 4. Whats HubSpot? 5. Actual customer giving actual feedback! SaaS $250 - $1,500+ / month. 6. Hey, anactual~hockeystick, $$$revenue. 7. 2NotCovering 8. Lean StartupTheory you knowit already. 9. But if not, read: Ries Blank Maurya Prendergast Cancel Etc. 10. Earlydays 11. 3The Meat 12. You know the loop 13. So HOW do welearn?Let me countthe ways 14. Dev sits next to our leadcustomer, HubSpot Marketing. 15. CustomerSupport: achance toteach 16. BTW: people hate waiting on phone 17. UserVoice:near-free,fun, easy 18. NPS: open-ended comments FTW 19. CHI:CustomerHappinessIndex 20. Learn fromeach other:wiki (under- rated) 21. User groupmeetings. 22. You know the loop 23. Deploy more often as you grow 24. Good fortheory geekslike me:Flow. 25. with an improving safety net. 26. Everyone codes +deploys 27. I Nagios 28. I Graphite 29. so much that I have 2 examples! 30. Also measure business metrics. 31. You know the loop 32. Scalehorizontally:small teams 33. Each teamdoes their own planning 34. Jointcommitment + demo atScienceFair 35. 1 line of code to create experiments 36. 1 line to deploy, thx Q Team! 37. All trunk, no branches. Featuregates / switchescontrolrollout.See Flickr /Etsy /Facebook. 38. Tech stackmatters less than most think. 39. Avoid Vanity Metrics 1 Real 1Metrics CHICodeCover Usageage?Adoption NPS 40. 91%of executiveshear failwhen you say fail fast* 91" 41. Talking</p>