leading isp in spain trusts manageengine applications manager
TRANSCRIPT
Spain's leading ISP uses Applications Manager to ensure 24/7 uptime of their business critical apps
About the Customer
Industry Technology Services
Sub-Industry IT Services
Location Madrid
Services Offered Computer-related services and consulting
Role of IT Team in the company
Provide technological and operational services that support the Information Systems entity and therefore support business processes.
Monitor their client’s applications and servers (500+ in number)
Manage a diverse IT infrastructure
Be the first to know when something goes wrong with critical apps
Application Monitoring Requirements
Challenges Faced: Diverse IT
Custom monitoring scripts couldn’t help
Unreliable Alerts
Failed to alert upon failure some times
Reports
Lots of effort required to generate reports
Overhead
Required manual effort to setup and maintain
Not centralized
Team had to rely on multiple tools
EnterManageEngine Applications Manager
Applications Manager worked out of the box
• Easy to set up and use• Flexible month-long evaluation period• Forward compatibility with newer enterprise
apps• Fantastic tech support• Integration with other ManageEngine products
Single console for monitoring diverse applications
Dashboards to easily view status of apps
Alerts that went to the root of the problem
Powerful and customizable reports
Distributed architecture for easy scalability
Benefits seen with Applications Manager
Understand performance from the context of business
Instant, actionable notifications meant the IT team was the first to know of problems before the customers were affected.
Problem resolution became faster
Less time spent on repetitive tasks
• Execute corrective scripts• Raise a help desk ticket• Take a Java heap dump/thread dump• Trigger garbage collection• Send SNMP traps• Execute an MBean operation
