leading individuals
DESCRIPTION
Slides from talk presented at 33rd Degree conferenceTRANSCRIPT
Leading Individuals
Tomasz de Jastrzebiec Wykowski [email protected]
33rd Degree Conference 19-21 March 2012, Krakow
4 things you’re expected to do with people
Manage them Motivate them Change them Appraise them
4 things you cannot do with people
Manage them Motivate them Change them Appraise them
As a leader I’d like to understand what impact’s people
behavior so that I can work and live with others little easier
Scope:
1. Variation 2. Ingredients
3. Working with
Leadership:
- People - Individual - Personal
1. Individuals and Variation
(people differs)
Theory: Positive feedback –> good results Negative feedback –> no results
Practice: Positive feedback –> bad results
Negative feedback –> good results
Variation
Variation is built into a process
(common causes of variation)
External events can cause additional
variation (special causes of variation)
“Insanity is doing the same thing over and
over again but expecting different
results” - Anonymous -
exactly the same
“We hold these truths to be self-evident, that
all men are created equal, that they are endowed by their Creator
with certain unalienable Rights,
that among these are Life, Liberty and the pursuit
of Happiness.”
- US Declaration of Independence -
Not every method works for everyone.
Find those that work for you.
Not every method works every day. Be prepared to adopt.
Negative feedback
Positive feedback
Focus on improving the system, not
blaming individuals
2. Human Ingredients
Skills & Knowledge Talents
Filters
Emotions
Networks
Roles, Games and Scripts
Values
Goals, Motivators and Passions
3. How to work with
others?
4 things you cannot do with people
Manage them Motivate them Change them Appraise them
I. You cannot manage
them, …
Theory X People work to live (so they need to be
controlled)
Theory Y People live to work (so they need to be
empowered)
Leadership – helping others achieve common goals
… but you can lead them!
II. You cannot motivate
them, …
“Between stimulus and response is our
greatest power - the freedom to choose”
- Stephen R. Covey
“The Seven Habits of Highly Effective People” -
$
my motivators are not yours motivators
… but you can ensure they’re not demotivated and have everything they
need to motivate themselves.
II. You cannot change
them, …
“People don’t resist change, they resist
being changed” - Irving Borwick -
Verba docent exempla trahunt
… but you can: - show desired behaviors
yourself, - change environment, and - clearly state expectations
IV. You cannot appraise
them, …
Rating
72
64
John
Mary
Developing
Theory Ą: People need to be developed
Theory Ę:
People want to develop themselves
Getting feedback
… but you can listen to people and help them
develop themself
4. Leading Individuals
I. Start from yourself
II. Understand others
III. I’m OK – You’re OK
IV. Work with individuals
V. Improve the system,
not people
“It’s the job of the leader to see to it,
that leadership occurs” - Peter R. Scholtes “The Leader’s Handbook” -
Thank You! Tomasz de Jastrzebiec Wykowski
http://procognita.com
http://www.linkedin.com/in/wykowski