CASE STUDY

www.hcltech.com

cloud, digital experience & mobility

HCL’s Mobility solution improves efficiency and decision making for Sales Executives of

leading business-jet aircraft Company.

Client OverviewThe client is an industry leading company that designs, develops, manufactures, markets,

and services business-jet aircraft. HCL built a 100% custom CRM solution that integrates

with SAP and has both online and offline capabilities. The app brings SAP CRM functionality

to employee mobile devices. The solution went live per plan on April 1, 2014

Business Challenges• Revolutionizing the dated process of sales executives relying on offline, Excel-based

tools for decision making

• Improving inefficient processes for revision of quotations (primarily via emails and

phone calls)

HCL Solution• Leveraged current CRM business processes and implemented business functions in

the backend

• Implemented offline capability in a local database with built-in transaction sync

capabilities

• Technology stack: Titanium UI, NetWeaver, Gateway, and SAP CRM as the backend

Leading Business-Jet company improves Sales efficiency with HCL Mobility Solutions

Business Benefits• HCL’s mobility go-live greatly improved efficiency and intelligent decision making for

sales executives

• Sales teams are now able to build and revise quotes on the go, on their mobile devices

• The client is pleased with the overall improved customer engagement for new aircraft

services and sales

Why HCL?• HCL has a 3+ year relationship with Gulfstream as the sole SAP solution implementer.

HCL has developed a strong understanding of the business and technical environments,

therefore HCL was well positioned to design and deliver the CRM mobile solution.

• Through many successful deployments, HCL has become a trusted partner for

Gulfstream’s multi-year transformation initiatives

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