leading as a way of serving - calsaca leading as a way of... · employees work longer hours, ......
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Leading As a Way of Serving (Servant Leadership/Leadership Lessons)
California State Association of County Auditors
Property Tax Managers’ Sub-Committee Presentation February 4, 2015
Creating a Culture of Servant Leaders….
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Perspective on Leadership
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
In Instrumental Terms
(Leading as a Way of Doing)
External Internal
WHY?
HOW?
WHAT?
WHO?
As an Expression of Identity
(Leading as a Way of Being)
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What's in a word?
“MANAGING” “LEADING”
Distinguishing between Management and Leadership
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“What’s in a Word ?” (Manage)
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“What’s in a Word ?” (Lead)
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Distinguishing between Management and Leadership
“A Way of Doing”
External Focus:
Goals & Tasks
(What & How)
RESULTS
A call to the position
(Authority based)
“A Way of Being”
Internal Focus:
Values & Purpose
(Who & Why)
PROCESS
A call to everyone
(Influence based)
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
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Distinguish Between Management and Leadership
Leadership and Management are NOT the same!
“Excellence in Management” ≠ “Leadership”
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What’s going on when we are leading at OUR best?
Reflect on a time when you were really “leading at your absolute best.” Get a vivid mental picture of that moment.
A Moment of “Truth”
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What’s going on when we are leading at OUR best?
Who was the intended
“Primary Beneficiary” of
your leadership:
Self … or others?
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Robert Greenleaf’s Definition of Servant-Leadership
“The servant-leader is servant first. It begins with
the natural feeling that one wants to serve, to serve
first. Then conscious choice brings one to aspire to
lead.
(This) is sharply different from the person who is leader
first … For this person it will be a later choice to serve
(if this choice is made at all), after leadership
is established ...” - Robert K. Greenleaf, The Servant as Leader
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Everyone must
work to live, but the
purpose of life is to
serve and show
compassion and the
will to help others.
Only then have we
ourselves become
true human beings.
~ A. Schweitzer
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
Albert Schweitzer (Chapman’s Guiding Spirit)
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© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
Examples of Servant-Led Organizations
Southwest Airlines
Starbucks
The TORO Company
Synovus Financial
AFLAC
Men’s Wearhouse
The Vanguard Group
County of Orange
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Southwest Airlines
Regularly ranked in the top 10 of Fortune Magazine’s “100 Best Companies to Work For” Survey
The #1 carrier in the U.S., flying more people per year than any other airline
Employees work longer hours, for less pay
One of most heavily unionized of all carriers (pilots, attendants, mechanics, baggage handlers, etc.)
Operating profitably every year of its existence (since 1971)
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Southwest Airlines Mission Statement
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Servant Appreciation at Starbucks
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Week 1
Week 2
Today?
30 / day
40+ / day
$ 4 Billion
“Let the person who sweeps the room choose the broom.” ~ Howard Behar
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Financial Performance, 1994-2004 (Average pretax portfolio return)
Abbott, Circuit City, Gillette,
Kimberly-Clark, Kroger,
Walgreens, Wells Fargo, Fannie
Mae, Pitney Bowes, Nucor
Southwest Airlines, Starbucks,
TORO Company, FedEx,
AFLAC, Synovus Financial,
Medtronic, Men’s Wearhouse,
Herman Miller, ServiceMaster,
Marriott Hotels
The Performance Case for Servant-Led Organizations
+ 10.8 %
+ 17.5 % + 24.2 %
500
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
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19
The Secret of Success: “Show Me the Money?”
Harvard Business
School Study
Source: Albion, 2000
Graduates + 20 Years,
# of Millionaires
CATEGORY A
“Money 1st!”
1,245 (83 %)
1
CATEGORY B
“Meaning 1st”
255 (17%)
100
1,500 101 © 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
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The Goal of Servant Leadership as it relates to County of Orange:
To create a culture of employees leaders who become healthier, wiser, freer, more autonomous, and more likely themselves to become servants….not only to the clients we serve, but to each other.
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OC Public Works Pillars of Leadership
Customer Service Efficiency Employee Morale
As Servant leaders, OC Public Works is committed to the following:
One Department Moving Forward
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Ten Key Characteristics of Servant Leadership
Commitment to the Growth of People Empathy Awareness Conceptualization
Foresight
Stewardship Healing Building Community Listening
Persuading
© 2010 Leadership Development Associates. All Rights Reserved.
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Servant Leadership at County of Orange
Servant Leadership is both a culture and a philosophy Orange County is committed to embracing.
Departments are also committed to providing an opportunity to attend Orange County Leadership Lessons Series for each and every employee.
Leadership Lessons teach the principles and provide framework of Servant Leadership.
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Orange County Leadership Lessons (OCLL)
Series I - Leading as a Way of Serving Two Sessions – 3.5 hours each
Series II – Leading in Teams: Communication, Collaboration & Integrity Three Sessions – 3.5 hours each
Lessons are provided by OCLA alumni and other certified trainers.
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© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
Leadership Lessons – Ground Rules
Show up
Be “present”
Be open to learning
Safe zone: Honor Confidentiality
Respect one another; listen as an ally
(“Seek 1st to understand….”)
Have FUN!!
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Leading as a way of Serving (OCLL I)
Discusses the philosophy and provides an overview of Servant Leadership.
Management & Leadership
Values-Based Leadership
Symbol of Service
Commitments for Leading as a Way of Serving
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Leading in Teams: Communication, Collaboration & Integrity (OCLL II)
Characteristics of Effective Teams
Emotional Intelligence
Discussion of Team Player Style
Dealing with Conflict
Communication Solutions
Ethics
Integrity
Commitment to leadership
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OCLL Group Project Reports Service Mural
hello Orange
County
Rocks!!
How and why choose to serve (deploy talents and gifts)
in the County of Orange?
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Benefits of Attending Leadership Lessons
Learning about the concepts and practice of Servant Leadership
Gaining insight into individual and team dynamics through assessments and exercises
Reinforcing County values of respect, integrity caring, trust and excellence though class concepts and discussions
Connecting/reconnecting County staff to their personal commitment to service, and inspiring them to higher levels of service
Connecting colleagues across County agencies while reinforcing the County commitment to service to the community, in keeping with the County slogan, Our Community, Our Commitment
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Key Practices of
Servant Leadership (Kent Keith)
Self-Aware
Listen
Change the
Pyramid
(Persuasion;
Building community)
Develop their
Colleagues
Coaching,
not Controlling
Unleash the
Energy &
Intelligence of
Others
Foresight
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
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Characteristics of Servant Leaders
Servant leadership is not about self-denial or self-sacrifice, but about self-fulfillment
Derive joy from serving others, helping others grow
Servant leaders believe that leadership ought to be about identifying and meeting the needs of others, rather than acquiring fame, power and things for themselves
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“I do not know what your destiny will be, but one thing I do know:
The only ones among you who will be truly happy will be those who have sought – and found – how to serve.”
~ A. Schweitzer
© 2014 LEADERSHIP DEVELOPMENT ASSOCIATES. All Rights Reserved.
Albert Schweitzer
(Chapman’s “Guiding Spirit”)
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The Gandhi Effect “Be the Change You Seek in the World”
Perceived Responsibility for Enhancing Cultural Change Initiatives
(n = 1,800 managers)
“My BOSS needs to change…”
“My PEERS need to change…”
“My SUBORDINATES need to change …”
“… I need to change.”
80%
80%
80%
20%
Source: Sue Hammond & Andrea Mayfield. The Thin Book of Naming Elephants. Bend, OR: Thin Book Publishing. 2004.
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Making the Connection:
The Three Foundations for
Leading as a Way of Serving:
Connecting to yourself
Connecting to Others
Connecting on Purpose
Together, these provide a potent source of personal inspiration & efficacy (confidence) as well as
interpersonal influence, inspiration & motivation!
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Making the Commitment:
Individual commitments for leadership:
Stop
Start
Continue
Make a commitment to stop and reflect; start a new commitment to leadership and also re-commit
to something you already do well!
Words to Lead by … view dvd
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Questions & Comments
Special Thanks To:
Marc Maier, Ph.D. and Lori Zucchino, M.S.
Leadership Development Associates
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Questions & Comments
Thank you Laree Brommer
Planning Manager
OC Public Works/OC Development Services
laree.brommer@ocpw,ogov.com