Leadership saves lives

Navigating the seas ahead ndash

Clinical Leadership and teams

Julia Petherbridge RM RN MSC Dip OD

Leadership saves lives

Leadership saves lives

Quality Care and compassion

What is (Clinical) leadership

Leadership saves lives

Dr Chris Gordon lsquoChanging of the guard lessons for the new NHSrsquo March 2013

Leadership saves lives

You must

Ensure that you concentrate on the core businesswhich is patient care

Focus on delivering quality doing things right the first time

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Leadership saves lives

Quality Care and compassion

What is (Clinical) leadership

Leadership saves lives

Dr Chris Gordon lsquoChanging of the guard lessons for the new NHSrsquo March 2013

Leadership saves lives

You must

Ensure that you concentrate on the core businesswhich is patient care

Focus on delivering quality doing things right the first time

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Quality Care and compassion

What is (Clinical) leadership

Leadership saves lives

Dr Chris Gordon lsquoChanging of the guard lessons for the new NHSrsquo March 2013

Leadership saves lives

You must

Ensure that you concentrate on the core businesswhich is patient care

Focus on delivering quality doing things right the first time

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

What is (Clinical) leadership

Leadership saves lives

Dr Chris Gordon lsquoChanging of the guard lessons for the new NHSrsquo March 2013

Leadership saves lives

You must

Ensure that you concentrate on the core businesswhich is patient care

Focus on delivering quality doing things right the first time

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Dr Chris Gordon lsquoChanging of the guard lessons for the new NHSrsquo March 2013

Leadership saves lives

You must

Ensure that you concentrate on the core businesswhich is patient care

Focus on delivering quality doing things right the first time

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

T Swanwick What is clinical leadership The Clinical Teacher 2011 8 22-23

Leadership saves lives

Health care is delivered by complex systems often involving large numbers of individuals and organisations The effective clinician needs to understand these pathways and systems of care if they are to be able to function effectively and must be comfortable working both within and with thesesystems for the benefit of their patients Engaging in leading and managing systems of health care on whatever scale ndash team department unit hospital or health authority ndash is therefore a professional obligation of all clinicians

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Leaders develop cultures of high quality care by

bull reinforcing an inspiring vision of the workbull seeking and acting on high quality intelligencebull listening and responding to patient experiencesbull promoting positivity and staff health and wellbeingbull involving staff in problem solving and innovation

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Leaders develop cultures of high quality care by

bull giving helpful feedback and celebrating good performance

bull taking action to address systems problemsbull developing and modelling excellent teamworkbull ensuring staff feel safe supported respected and valuedbull modelling values that inspire those in the

organisation

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Learning for clinical leadershipMichael J Cook EdD MSc (Quality Management) MSc (Education Management) Cert Ed RN1 Helen L Leathard BSc PhD2

Effective clinical leaders adopted a transformational leadership style and improved care through others by including transformational (soft) knowledge as an integral part of their effective practice repertoire

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Kings Fund Transforming our health care system 2013

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Teams

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

27

28

29

3

31

32

33

Low Moderate High

Team functioning

Patie

nt e

xper

ienc

es

Clarity of objectives

Reflexivity

Support for innovation

Team functioning and patient satisfaction

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

8 Key factors in effective team working1 Clear team leadership and identity ndashinspiring vision2 Clear objectives ndash shared understanding3 Involvement in decision making and constructive

debate ndash commitment to excellent patient care4 Effective communication and team members working

interdependently

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

8 Key factors in effective team working5 Accurate and timely feedback on performance6 Managing conflict7 Positive attitudes towards diversity and positive

supportive relationships8 Inter-team cooperation and effectiveness and

organisational loyalty

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Benefits of Effective Team Working

Improved levels of innovation in patient care Reduced error rates Lower patient mortality Enhanced patient satisfaction with their experience Increased staff motivation and mental well-being ndash staff

retention

West MA amp Borrill CS (2005) The Influence of Team Working In Cox J King J Hutchinson A amp McAvoy P (eds) Understanding Doctorsrsquo Performance Oxford Radcliffe Publishing

Leadership saves lives

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

Clinical leadership ndash unsinkable

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth

Leadership saves lives

wwwtvwleadershipacademynhsuk

Juliapetherbridgetvwleadershipacademynhsuk

juliapeth