leadership lessons from 25 years in public service lessons from... · 17. take the time for...
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Leadership Lessons From 25 Years in Public Service BY JUAN C. PEREZ, ASSISTANT CEO – TLMA DIRECTOR
TRANSPORTATION AND LAND MANAGEMENT AGENCY
COUNTY OF RIVERSIDE
SOUTHERN CALIFORNIA CHAPTER OF ASPA AND THE UNIVERSITY OF LA VER NE
OCTOBER 11, 2017
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About the County of Riverside Established in 1893
7,300 Sq. Miles
$5.4 Billion Annual Budget
42 Departments & Over 22,000 Employees
28 Incorporated Cities
We are the 4th most populous county in the state and 10th in the nation
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Transportation & Land Management Agency
The Riverside County Transportation & Land Management Agency (TLMA) is the Umbrella Agency for four County Departments
Transportation Department Planning Department Building & Safety Department Code Enforcement Department
Employs about 600 dedicated public servants
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Public Works, Land Use and Environment Unit
TLMA Riverside County Flood Control and Water Conservation District Waste Management Department Department of Environmental Health
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25 Lessons in 25 Years
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25 Lessons in 25 Years
25. Seek to persuade rather than coerce
Makes for lasting change instead of passive resistance
Engage the creative energy and enthusiasm of the group
Work to win hearts and minds
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25 Lessons in 25 Years
24. Own your mistakes, rather than place blame
Builds credibility Promotes accountability
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25 Lessons in 25 Years
23. Measure what you value, and use that to guide decisions
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25 Lessons in 25 Years
22. Turn both victories and failures into “teaching moments”
Celebrate the positive
Crisis management – Learn and reframe
“Conduct autopsies, without blame” -Jim Collins-
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25 Lessons in 25 Years
21. The Leader is ALWAYS communicating Leaders are always under scrutiny Actions more powerful than words
Silence also communicates – courage to speak up
“Action speaks louder than words but not nearly as often” -Mark Twain-
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25 Lessons in 25 Years
20. See and understand the opposing view Be flexible and willing to compromise Seek the win-win – adds value in negotiations
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25 Lessons in 25 Years
19. Grow lasting relationships Collaborative rather than transactional
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25 Lessons in 25 Years
18. Infuse your workplace with joy and (appropriate) humor
Create an environment where people want to come to work and contribute
Be humble and able to laugh at yourself
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25 Lessons in 25 Years
17. Take the time for strategic thinking
Proactive vs. Reactive actions Don’t let the “Tyranny of the Urgent” be all that consumes your
focus
“Your greatest danger is letting the urgent things crowd out the important, there is an insidious tendency to neglect important tasks that do not have to be done today—or even this week.” -Charles E. Hummel-
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25 Lessons in 25 Years
16. Invest in growing other leaders, mentoring
Practice more leading, less managing Leadership is a force-multiplier
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25 Lessons in 25 Years
15. Challenge those around you to be leaders, no matter their role in the organization
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25 Lessons in 25 Years
14. Seek diversity in your teams We live within an increasingly global community Diversity increases the ability to understand and communicate with your customers Foster thought diversity – Avoid “Groupthink”
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25 Lessons in 25 Years
13. Build Social Capital within your Community and Organization
Strengthen Internal ties between organizational components Foster and expand external ties to customers, constituents, colleagues Help fill up the “reservoir of good will”
“Social Capital greases the wheels that allow Communities to advance smoothly” -Robert Putnam-
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25 Lessons in 25 Years
12. Build a Strong Organizational Culture
Organizations are dynamic living organisms, always evolving All parts are interdependent, equally important, and have to work together Organizational culture is the D.N.A. that drives it – spend your leadership effort in
creating the best organizational culture that you can – Nurture, Feed, Cherish and Celebrate it
“If one wishes to distinguish leadership from management or administration, one can argue that leaders create and change cultures, while managers and administrators live within them”
-Edgar H. Schein-
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25 Lessons in 25 Years
11. Chaos Happens – How will you deal with it?
Expect the unexpected – the “new normal” given the pace of change
Be stable during unstable times – everyone looks to the leaders for their cue dealing with crisis
Learn from other leaders dealing with disaster situations, mentally put yourself in their role
“Chaos is ubiquitous; it is stable, it is structured” -James Gleick-
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25 Lessons in 25 Years
10. Be a Storyteller – everyone loves a good story
How we message What We Do and Why We Do It is key to our leadership success Create and share the story of your organization – why does What We Do matter? Competition for limited resources – the best story often wins Rituals and Symbols increase organizational legitimacy Tell your story through many channels, including social media
“Storytelling is an essential leadership skill. In addition to communicating the values and norms of organizational culture, stories inspire action in a way that abstraction do not”
-Cohen & Prusack-
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25 Lessons in 25 Years
9. Leaders must drive organizational change
Innovate and take calculated risks Study, assess, then act Factor in the risk of doing nothing when making
decisions Innovation is key to organizational continuity
“No man ever steps in the same river twice, for it's not the same river and he's not the same man.” –Heraclitus-
“The ultimate test of practical leadership is the realization of intended, real change that meets people’s enduring needs.”
-James MacGregor Burns-
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25 Lessons in 25 Years
8. Trust is the universal social lubricant Honesty, Consistency, Fairness Communicate decisions – the “Why” is as important as the “What”
“Trust lubricates cooperation” -Robert Putnam-
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25 Lessons in 25 Years 7. Embrace lifelong learning, and teaching
How can you expect others to learn, change and grow, if you don’t?
Constantly scan the horizon to see what’s out there and what others are doing
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25 Lessons in 25 Years
6. Practice self-awareness
Active listening Read how others are reacting to you Situational awareness – understand
the moment, adjust Emotional Intelligence: EQ more
important than IQ
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25 Lessons in 25 Years
5. Infuse Meaning into your work and that of others Find out what drives and motivates Align with organizational goals
“Those who help us center our work in a deeper purpose are leaders we cherish, and to whom we return love, gift for gift” -Margaret Wheatley-
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25 Lessons in 25 Years
4. Be Genuine and Authentic – connect with others
Servant Leadership – lead for the sake of serving others Get to know your team, care for their well-being Follow the “Golden Rule”
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25 Lessons in 25 Years 3. Lead with positive energy and enthusiasm
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25 Lessons in 25 Years 2. It’s about Perseverance and Enjoying the Journey
“Every day is a good day”
Stick-to-it-ive-ness
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25 Lessons in 25 Years
1. Leave a lasting legacy of Stewardship and Service to others
Make a positive difference Leave it better than you found it
“To elevate the goals of humankind, to achieve high moral purpose, to realize major intended change, leaders must thrust themselves into the most intractable processes and structures of history and ultimately master them.” -James MacGregor Burns-
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What Will Be YOUR Legacy Be?