leadership in maintenance management

8/7/2019 Leadership in Maintenance Management

1/17

Wim Vancauwenberghe

Gleaning Insight

Into The MentalityOf Todays Maintenance Leader

Gleaning Insight

Into The MentalityOf Todays Maintenance Leader


2/17

Content

What is leadership ?

Why do you need it ?

Some suggestions for leadership in

Maintenance Management

I frequently have fantastic ideas to improve Maintenance operations.

But how do I get my maintenance team to really execute them?

An anonymous Maintenance Manager


3/17

What is Leadership ?What is Leadership ?

Management is doing things right,

Leadership is doing the right things.

Peter Drucker

Best organisations focus on long term Results.


4/17

LetLets do some leadership engineerings do some leadership engineering

R=Results (Quality Production Volume/Costs.)

Q=Quality actions. Do the right things.

A= Acceptance by people.

E= Enthusiasm

R=Q x A x E

Leadership


5/17

QualityQuality

actionsactions

Set the goalsSet the goals forfor thethe organisationorganisation !!CommunicateCommunicate youryour beliefsbeliefs andand convictionsconvictions !!

ExampleMissionSafely Deliver Cost Effective

Equipment Reliability

through Implementation/Execution of CBP


6/17

AcceptanceAcceptance

byby

peoplepeople

Time

ComfortZone Current Future

Effectiveness Effectiveness

Constructive

Destructive

Time

Optimism

Resistance to change

A clear Vision and Strategy to create credit -> leadership Communicate -> people have to understand -> know why (training)!!!

Generate quick wins -> and dont forget to communicate them

Secure the improvement > it has to become part of the culture


7/17

AcceptanceAcceptance

byby

peoplepeople

Assessment

Verbeterpotentieel ROI Resultatenplan

Workshop Goals per problem Method Develop tools

First pilot Communicate result. Train

Implement in day to day work

Integrate in systems

Content

Change

Take initiative Levels of securement

Communication Learn Techniques Train

Consequences Picture of the future Commitment

AnalyseSituation Approach &

DesignOrganise

Implement& Secure

TakeresponsabilityEmploymentMindset &

acceptation(sense)Necessity

& direction

Secured

Result

Shared feelingof urgency

Credit to:www.pdm-group.com


8/17

EnthusiasmEnthusiasm

I start with the premise that the function of

leadership is to produce more leaders, not

more followers.Ralph Nader


9/17

EnthusiasmEnthusiasm

An empowered organization is one in which

individuals have the knowledge, skill, desire, and

opportunity to personally succeed in a way thatleads to collective organizational success.

Stephen R. Coveyplanningen

voorbereidingdagelijkseproductie

producten

produceren

kwaliteit

ins

pec

teren

omgaan

met

Geblo

k

keerde

produ

cten

deblok

keren

omgaan

met

storingen

Apparatuuronderhouden

Schoon

mak

en

desinfecteren

m

ate

riale

n

verp

laa

tsen

verb

eteren

Prod

uctie

proc

es

aansturen

afdeling

ofproject

MaintenanceCooper

ate

inteams

Cooperate

Cooperate

iinteams

nteams

Develop

yourselfDeve

lopDeve

lop

yourselfyourself

Sh

ow

Le a d

e rs

hip

Sh

ow

Sh

ow

Le a d

e rs hip

Le a d

e rs hip

Competentie 1 2 3 4 5 6 7 8 9 10

Initiatief

Klantgericht

Leiderschap

Resultaatgericht

.................

.................

.................

.................

.................

Niveau medewerker

Profiel functie


10/17

EnthusiasmEnthusiasm Lets take a look over the wall

Case field service engineers (copiers)

2. Every Service Engineer gets a monthly report :

- The Perfect Solution of his team

- The Balanced Achievement

- The performance per product of his team

- His own performance per product

1. empowered workgroup has 2 one-hour meetings/month

- Poor performance machines - holiday planning- Response Time - territory management

- Broken calls - perfect call process

- Cost of material - meeting planning

- Leads generation & follow-up process- product training

3. Checkup per workgroup every 6 months

The group has to propose actions to be taken for every item of the Balanced Achievem

that does not scores 100%.


11/17

IsIs LeadershipLeadership in MMin MM necessarynecessary??

always

very frequently

frequently

sometimes

rarely

Actions are translated to objectives

important

very important

Find that making people responsable is

important

very important

Find the influence of Leadership qualitie

frequently

never

rarelysometimes

very frequently

Maintenance Managers are trained in m


12/17

AreAre

newnew

ideasideas

broughtbrought

upup

byby

youryour

peoplepeople

??

MM frequently trained

MM sometimes trained

frequently

rarely

sometimes

very frequently

New ideas are ... brought up by the mai

MM never trained

MM very frequently trained


13/17

Training in Maintenance Management ?Training in Maintenance Management ?

Get the maintenance job done !


14/17

AreAre

thosethose

objectivesobjectives

reallyreally

workingworking

??

frequently

rarely

sometimesvery frequently

New ideas are ... brought up by the mai

Rarely Objectives

Sometimes Objectives

Frequently Objectives

Very frequently Objectives

Always Objectives


15/17

The tenThe ten commandmentscommandments

1. Give constructive feedback

2. Do something with the ideas of your people

3. Do not economise on compliments

4. Support personal development

5. Be flexible

6. Communicate clearly and direct

7. Show your commitment

8. Make your people excel

9. Respect the individual

10.Admit when you were wrong


16/17

DownloadDownload thisthis presentationpresentation www.bemas.org > Knowledge Base -> Actual downloads


17/17

Active network for maintenanceprofessionals

Organisation of events andseminars on maintenance

Services to our members

Lobby for the importance ofthe maintenance profession.

Thank you

FFIELDIELD SSERVICEERVICE

MMAINTENANCEAINTENANCE MMANAGEMENTANAGEMENT MMAINTENANCEAINTENANCE TTECHNOLOGYECHNOLOGY

FFACILITYACILITY MMANAGEMENTANAGEMENT

Member of the European Federation

of National Maintenance Societies

leadership in maintenance management

Documents