Leadership Etiquette for Youth Leaders

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Post on 21-Jan-2015




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Created for high school seniors but useful for all ages. Beyond table manners, young people need Leadership Etiquette.


<ul><li> 1. Leadership EtiquetteHow small things can make a BIG difference Etiquette Does Not Start or End atthe Dining Table</li></ul> <p> 2. How much do you know? Pop Quiz 3. What is Etiquette Etiquette = the sets of rules that giveexpression to mannerscan vary fromculture to culture Protocol = forms of etiquette forceremony and special occasions Good Manners = customs andtraditions of a society that govern howpeople treat one another and behave insocial 4. SimplyEtiquette is making other people feelcomfortable. 5. Why Manners are Good for You1. They put people at ease.2. They impress people.3. They build self-esteem.4. They are attractive.5. They allow people to live and work together without a lot of friction.6. Good manners can save your life.7. Good manners are rare.8. Good manners make you feel good.9. Good manners make others feel good.10. They dont cost anything. Manners can also help you get a job; get what you want from your parents; get compliments and respect; impress the opposite sex (and their parents); get help from teachers. 6. Top 20 Tips Part 1 1. Use the accepted phrases: please, thankyou, may I, excuse me, Im sorry. 2. Write thank-you notes. 3. Look people in the eyes. 4. Clean up after yourself. 5. Respect others. 6. Dont interrupt. 7. Treat people the way you would like to betreated. 8. Use good table manners. 9. Give a firm handshake.10. Greet others 7. Top 20 Tips Part II 11. Have compassion. 12. Be thoughtful about opening doors, helping, andoffering your seat. 13. Listen! 14. Show special consideration to guests. 15. Say yes, rather than yeah. 16. Dont say hurtful things. 17. Think before you speak. 18. Respect the property of others. 19. Respect the feelings of others. 20. Use good telephone manners. 8. RudenessThe two best ways to respond:1. Ignore it . . . knowing you possess good manners and self-control.2. 2. Be polite . . . a sign of strength but an acquired skill. 9. Phones, Ipods, EmailDigital Distractions 10. Phone EtiquetteYou call your friend Jessica to invite her to an event, you get her voice mail. YouA. hang up. You hate those machines.B. Say, Call me! She will know its you.C. Leave a message: This is Lucy. Jessica, its Friday 2pm andI would like to invite you to dinner at my house tonight at6, call me when you have a chance.You are at work, you answer the phone. A person you dont know wants to talk to your boss. You sayA. Ms. Lucy is not in yet, she is at home with a sick child would you like to call back later?B. Ms. Lucy is not available, may I take a message or would you like her voice mail?C. sure call her on her cell phone, here is the number. 11. More Phone Etiquette You have a cell phone. You are at a restaurantwith your friends when the cell phone rings. It isyour friend Sally. YouA. Answer the phone, you really want to tell her something.B. Keep the phone in your purse or backpack, it is not polite to answer the phone when you are with your family or friends.C. Answer the phone and tell her you will call her back later 12. Ipods &amp; Headphones You attend a dance recital (where your friend isperforming. After a few minutes you get bored. A. You take out your Ipod and listen to a fewtunes. No one will notice. B. You take a walk to the lobby and stay there. C. You take a walk, find your renewed interestand take your seat with interest in the show. 13. Bluetooth &amp; Cell CallsYou use a bluetooth device to make it easier to take calls. You stop in the grocery store to buy a few things. As you reach the check out counter, youa. Get a call, so you answer it and have a conversation while you are checking out.b. If you are on a call, you end your conversation so you can interact with the clerk who is checking you out.c. As you walk around the store you have a conversation about your troubles with your boss, boyfriend, or mom. Shopping is great time to talk on the phone. 14. Email: True or False? You are a creative cool person, your email isfunkyvalleygirl1965@wackyemail.com You check your personal email and your personalFacebook posts at work. You use your work email to send gossip updates to yourfriends. You forward every funny email you get. You choose a professional email for business and workand never use personal email at work. Your Facebook page is about the professional you so youpromote yourself as a serious professional with a humanside. 15. Blogs, Pictures, Videos You cannot control what other people sayabout you or the pictures they take ofyou; however, YOU can control yourbehavior in public and private. If you write onlinekeep other peoplesnames and identities private. If you pose for pictures, pretend it will besent to your abuela. Remember you are always On-Stage. 16. At The Table 17. Kids can set the table 18. Forks 19. Knives 20. Spoons 21. Bordeaux Goblet Burgundy Balloon Merlot Glass Chardonnay Glass Champagne Flute 22. Dining Etiquette Table manners play an important part inmaking a favorable impression. They are visible signals of the state of ourmanners and therefore are essential toprofessional success. Our manners can speak volumes about usas professionals. 23. Napkin Use The meal begins when the host unfolds his or her napkin. This isyour signal to do the same. Place your napkin on your lap, completely unfolded if it is a smallluncheon napkin or in half, lengthwise, if it is a large dinner napkin.Typically, you want to put your napkin on your lap soon after sittingdown at the table (but follow your hosts lead). The napkin remains on your lap throughout the entire meal andshould be used to gently blot your mouth when needed. If you need to leave the table during the meal, place your napkin onyour chair as a signal to your server that you will be returning. The host will signal the end of the meal by placing his or her napkinon the table. Once the meal is over, you too should place yournapkin neatly on the table to the right of your dinner plate. (Do notrefold your napkin, but dont wad it up, either.) 24. Reading the Table Setting Simple hand reminder: B and D To the right will be placed; glassware, cup andsaucer, knives, and spoons, as well as a seafood fork ifthe meal includes seafood. It is important to place theglassware or cup back in the same position after its usein order to maintain the visual presence of the table. To the left will be placed; bread and butter plate(including small butter knife placed horizontally acrossthe top of the plate), salad plate, napkin, and forks. Remembering the rule of "liquids on your right" and"solids on your left" will help in allowing you to quicklybecome familiar with the place setting. 25. American Style In the American style, one cuts the food byholding the knife in the right hand and the forkin the left hand with the fork tines piercing thefood to secure it on the plate. Cut a few bite-size pieces of food, then lay yourknife across the top edge of your plate with thesharp edge of the blade facing in. Change your fork from your left to your righthand to eat, fork tines facing up. (If you are left-handed, keep your fork in your left hand, tinesfacing up.) 26. Continental Style Continental Style is the same as the Americanstyle in that you cut your meat by holding yourknife in your right hand while securing your foodwith your fork in your left hand. The difference is your fork remains in your lefthand, tines facing down, and the knife in yourright hand. Simply eat the cut pieces of food by pickingthem up with your fork still in your left hand. 27. When You Have Finished Do not push your plate away from you when you havefinished eating. Leave your plate where it is in the place setting. The common way to show that you have finished yourmeal is to lay your fork and knife diagonally across yourplate. Place your knife and fork side by side, with thesharp side of the knife blade facing inward and thefork, tines down, to the left of the knife. The knife andfork should be placed as if they are pointing to thenumbers 10 and 4 on a clock face. Once you have used a piece of silverware, never place itback on the table. Do not leave a used spoon in acup, either; place it on the saucer. You can leave a soupspoon in a soup plate. Any unusedsilverware is simply left on the table. 28. Using Good Manners at the Table BREAKING BREAD: Usually the breadserved at a formal function will be a roll ora selection of specialty breads sliced andready to use. Remember that bread isalways broken and never cut at a formaldining table. Butter and eat bite sizepieces. 29. Using Good Manners at the Table USING YOUR FINGERS: One shouldnever use ones fingers at any formaldining experience, (except for movingpieces of bread to your mouth). Finger Food: chicken nuggets, pizza, cornon the cob, chicken on thebone, olives, etc. 30. Using Good Manners at the Table LEFTOVERS: It is always inappropriate toask the waiter for a "doggy bag" to takehome the leftovers when you are a guestat either a formal function or at a goodrestaurant. If the waiter suggests you can take homethe leftovers, decline with a polite butfirm, "Thank you, but no". 31. SITTING: Always sit well back in the chair sothat the seat back supports you. Sit up straightat the table, you will tire less easily and ofcourse, it also makes a far better impressionthan it would if you were slouching. HANDS: When you are not eating, keep yourhands in your lap, or resting on the table (withonly your wrists on the edge of the table). Anelbow placed upon the table is completelyunacceptable in polite company. 32. Much More Passing the Salt Passing the Bread Basket Removing Inedible Items from theMouth Finger Bowls Waste Bowls Eating Soup Serving Tea 33. Engaging with People Fun With Friendliness 34. Surrounded by People Leaders: Acknowledge everyone around them witha smile, a greeting, or a handshake. Acknowledge even those who donttalkdont forget the babies and the pets. Make and keep eye contact. SMILE Keep a relaxed and yet assertivedemeanor. Ooze friendliness and respect. 35. Beware Cultural Differences When in Rome Listen to others, are they huggers, airkissers, or three feet personal spacers? Choose your wordsin other languagesAND in your own. When is no thank you, I am nothungry, considered rude? Know your hosting protocol. 36. How do you Lead? Are you a mad dog or a love cat? In the new economy your value is basedon your network Dont be a switch be fireworks 37. Small Talk vs. Talk vs. Big Talk There is a time for small talk and there isa time for big talk. Which is which? 1. conversing with the cashier at HEB. 2. conversing with a speaker after aspeaking event. 3. you are asked to sit on a panel for youropinion on the Border Wall. 38. There is talking and then there isTalking. A Lucila-ism: Your personal and professional successwill be based on the effectiveness of yourcommunications skills Learn and practice to speak in public Learn and practice to speak in smallgroups Learn and practice to speak one-to-one Learn and practice when to STOP talking. 39. Talk, Then WRITE You must be able to speak well and writewell Good writing only comes with dailypractice and daily READING. READ, READ, READ Stop texting and start WRITING! Leadership etiquette is about effectivecommunicating in person, in speech and inwriting. 40. Official Protocol Respect who you are with: electedofficials, VIPs, etc. Respect the building you are in: the U.S.Capitol, a church, someone elses home, etc. Respect the objects around you:furniture, food, private belongings. Respect the ceremonial proceedings: from thepledge of allegiance to the time you have to askquestions. 41. What you do speaks so loudlyI cannot hear what you say. Ralph Waldo EmersonSmall Things Make a BigDifference in Leadership You are On Stage And You are the Star! 42. So, Break A Leg but if you need helpAsk Lucila lucilalagace@gmail.comwww.lagaceconsulting.com </p>


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