leadership culture development

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  • Kukharchuk Oxana

    Director Corporate University MTS

    Leadership culture

    Development

    26/6/2015

  • 2

    MTS TODAY

    > 100 mln clients

    6 countries

    70,000 employees

    TOP-3 best employers

    85% vacancies are closed by internal

    candidates

    TOP-10 best companies for leaders

    in Russia (2014)

  • 3

    Russia today

    146 mln people

    9 time zones

    19 mln live in Moscow region

    9 hrs!

    3

    167.6% telecom penetration

  • 4

    Environment

    for

    continuous

    LEARNING

    &

    DEVELOPMENT

  • 5

    https://www.yout

    ube.com/watch?

    v=GlpjA-

    QgmQM

  • 6 6

    Dependency

    Proactive

    Communication Silos

    Engagement

    People

    Speed

    Quality

    Clear

    leadership Aligned

    Defined

    responsibility

    Strong sides Develop

    Finalized strong aspects and

    future development

  • , ,

  • 8

    Whom would you choose as the BEST

    friend?

    1 2 3

    Emotional Intellect, MBTI self awareness, understanding others,

    communication and motivation enhancement

  • 9

    Body language

  • 10

  • 11

  • Develop a coaching culture.

    Managers coach their teams

    Adaptability

    Set up an

    effective team

    Creative

    thinking

    Learning

    Agility

    Effective

    decision taking

    Negotiation

    skills

    Strategic vision

    Result

    Oriented

    12

  • 13

    E-learning potential

    iMBA:

    9 month, webinars based, 10 modules, 200

    participants, home works,

    tests, peer2peer learning

    HR Academy:

    develop HR teams transform to the HR BP

    On-line conferences:

    HR conference. Best practices

    For clients and partners

  • 14

    Meetings with people from

    other industries: doctors, firefighters, paraolimpic champions, etc

    Out of business development

    Life styles CLUBS: Women in business, Book-lovers, Story telling,

    English club, Creativity boosters,

    Theater, etc

    Self development via training

    others: managers run trainings on leadership, finance, innovations (~200

    managers, 10 000 employees participated)

    Mentors and corporate coaches to develop others and unleash the

    potential

  • 15

    Learning Engagement

    Peer2Peer:

    VIDEO, WEBINARS

    Lifestyle topics

    Knowledge sharing

    STAR groups:

    Choose a topic to improve

    Brainstorm ideas

    Approve with business

    Implement

    IDEA Factory:

    Offer improvement or

    innovation

    $40mln profit

    Contents:

    BIG DATA

    Service improvement

    Online tools for B2C

    Projects: obligatory in all leadership programs. VPs

    participate at the final defense.

  • 16

    Train high school students: MOBILY SAVVY how tech your

    parents use on-line technologies

    Social responsibility activities

    EDU centers for 50+: How to use computers, internet, useful

    apps for seniors

    Brand Ambassadors: employee trainings to do posts

    in social networks

    Secure internet for kids: internet security and safety for

    kids and parents

  • #MTS_20

  • 18

  • 19

    MTS corporate radio

  • 20

    Guidebook for managers how to improve

    engagement

  • 21

    Engagement results

    21

  • 22

    22

    NPS rapid growth

  • 23

    Development is

    available for every out

    of 70 000 employees

    48,000 went through in-

    class training

    74,000 online trainings

    +14pp factor training in

    engagement 14 vs 13

  • 24

    THANK YOU

    Oxana Kukharchuk Director Corporate University, MTS Kukharchuk.Oxana@gmail.com

    YOU know that

    you CAN