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Leadership Behaviours and Skills

Ashutosh Tiwari

10 March 2012

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What is important?

• Power?

• Hierarchy?

•

Influence?

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Influence

• Does not depend on your job

• Does not depend on your title

•

Depends on you – the person.

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How to go about having it?

• Any thoughts?

• Any questions?

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Reciprocation

• We respond to what others have done for us.

• You do X, people respond with X or Y.

•

What if you give chocolates to everycustomer?

 – What will you get in return?

 – Go for “small wins” 

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Commitment

• Ask for a small action A, it leads to bigger

action B.

• Once people start on Path A, they are likely to

go on . . . on that path

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Expertise

• I know this – I don’t know that 

• Doing X requires not doing Y

•

Here is how it has worked• Honest broker

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Social Proof 

• Who else is with you

• How people similar to you are doing X or Y

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Scarcity

• Supply and demand

• Much in demand and fixed or little supply

 – Value goes up

• Honest information

• People hate losing more than liking winning

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Friendship/Likability

• People prefer to say yes to those they know

and like

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What have we covered?

• Reciprocation

• Commitment

•

Expertise• Social proof 

• Scarcity

• Friendship/likability

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Leadership practice

• Questions – comments

•

What two behavioural patterns are you goingto focus on in 2012 and why?

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What defines leadership ahead?

• An ability to absorb and information

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What defines leadership ahead?

• Communications

 – Writing clearly

 – Speaking clearly

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What defines leadership ahead?

• An ability to make decisions

 – Learn from bad decisions

 – Learn from good decisions

 – “good enough” decisions 

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What defines leadership ahead?

• Empathy

• Rapport

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What defines leadership ahead?

• Conflict resolution

• How do you resolve small and difficult

conflicts?

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What defines leadership ahead?

• Scenario planning:

 – Plan A

 – Plan B

 – Plan C

 – The future is ALWAYS going to be uncertain

 – What you know is always much less than what you

don’t know

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What defines leadership ahead?

• Ability to understand and act on the effect you

have on others.

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What defines leadership ahead?

• Skill acquiring ability

 – Do you have the basic desire to learn and master

new skills

 – What new skills – hard or soft -- have you added

to your resume in the last one year?

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What defines leadership ahead?

• An ability to absorb and information

• Communications: writing and speaking

• Acquiring new skills

• Scenario planning

• Conflict resolution

• Rapport/empathy

• Making decisions

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What two skills will you focus on?

• Choose two and develop a plan to measure

progress

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Take-home message

• Influence

 – Focus on two behaviours

• Mindset

 – Focus on two skills