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    LEADERSHIP ATTRIBUTES OF ENROLLMENT MANAGERS IN HIGHER EDUCATION INSTITUTIONS IN THE UNITED STATES

    By

    KRISTY ROBERTSON PRESSWOOD

    A DISSERTATION PRESENTED TO THE GRADUATE SCHOOL OF THE UNIVERSITY OF FLORIDA IN PARTIAL FULFILLMENT

    OF THE REQUIREMENTS FOR THE DEGREE OF DOCTOR OF PHILOSOPHY

    UNIVERSITY OF FLORIDA

    2011

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    2011 Kristy Robertson Presswood

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    To my husband, Clay

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    ACKNOWLEDGMENTS

    I wish to thank my husband, Clay, he is my greatest supporter and best friend.

    Without him, none of this would be possible for we live a busy life with many obstacles.

    As for obstacles, I also wish to acknowledge to my beautiful children. Although there

    were many days when I did not write a word because of a sore throat, field trip or times

    of just wanting to be mom, the end result is worth every minute. I took full advantage of

    the time to complete my degree because my family is important to me and I did not want

    to sacrifice time with my children. Emily, Samantha and Trevor all made sacrifices to

    allow me to complete this project and I will spend the rest of my life making every

    second with each of them an important one.

    I thank my dissertation chair, Dr. Dale F. Campbell, for his continued support and

    patience throughout my course of study. To my supervisory committee, Dr. David S.

    Honeyman, Dr. Bernard Oliver and Dr. Lynn Leverty, I extend my heartfelt gratitude for

    their persistence and guidance.

    Lastly, I am grateful for my extended family at Daytona State College. Daytona

    State College understands the importance of leadership development and invests in its

    future leaders. Thank you for investing in me.

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    TABLE OF CONTENTS page

    ACKNOWLEDGMENTS .................................................................................................. 4

    LIST OF TABLES ............................................................................................................ 7

    LIST OF FIGURES .......................................................................................................... 8

    ABSTRACT ..................................................................................................................... 9

    CHAPTER

    1 BACKGROUND OF THE STUDY ........................................................................... 11

    Statement of the Problem ....................................................................................... 11 Purpose of the Study .............................................................................................. 14 Research Questions ............................................................................................... 17 Significance of the Study ........................................................................................ 17 Definition of Terms .................................................................................................. 18 Limitations ............................................................................................................... 22 Summary ................................................................................................................ 23

    2 A CONTEXT FOR INQUIRY ................................................................................... 24

    The Problem ........................................................................................................... 24 Changing Workforce ............................................................................................... 25

    Aging Workforce ............................................................................................... 25 Generational Differences .................................................................................. 27 Impact of Technological Advances ................................................................... 29

    Leadership .............................................................................................................. 32 Gender in Leadership ....................................................................................... 36

    Talent Management ................................................................................................ 37 Leadership Development.................................................................................. 38 Succession Planning ........................................................................................ 41

    Role of the Registrar ............................................................................................... 45 Closing the Gap .................................................................................................... 47 Summary ................................................................................................................ 49

    3 RESEARCH METHODOLOGY ............................................................................... 52

    Purpose of the Study .............................................................................................. 52 Research Problem .................................................................................................. 53 Research Hypothesis .............................................................................................. 54 Research Design .................................................................................................... 55 Methodology ........................................................................................................... 55 Instrumentation ....................................................................................................... 56

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    The Population ........................................................................................................ 59 Procedure for Data Collection ................................................................................. 60 Analysis of Data ...................................................................................................... 60 Research Instrument............................................................................................... 62 Summary ................................................................................................................ 63

    4 RESULTS ............................................................................................................... 69

    Aggregate Data-Descriptive Statistics..................................................................... 69 Research Hypothesis One ...................................................................................... 70 Research Hypothesis Two ...................................................................................... 74 Research Hypothesis Three ................................................................................... 77 Research Hypothesis Four ..................................................................................... 81 Summary ................................................................................................................ 84

    5 SUMMARY, RECOMMENDATIONS AND CONCLUSOIN ..................................... 86

    Summary of Results................................................................................................ 87 Research Question 1 ........................................................................................ 87 Research Question 2 ........................................................................................ 89 Research Question 3 ........................................................................................ 89 Research Question 4 ........................................................................................ 92

    Recommendations for Further Study ...................................................................... 94 Implications for Higher Education Administrators ................................................... 97 Conclusion .............................................................................................................. 97

    APPENDIX

    A CLUSTER DESCRIPTIONS ................................................................................. 100

    B DATA FOR THE REGISTRAR SUBCATEGORY ................................................. 104

    C DATA FOR THE DOCTORAL GRANTING SUBCATEGORY .............................. 116

    E DATA FOR THE INSTITUTIONAL SIZE SUBCATEGORY .................................. 128

    F DATA FOR THE GENDER SUBCATEGORY ....................................................... 140

    G BUREAU OF LABOR STATISTICS ...................................................................... 152

    H LEADERSHIP ATTRIBUTES ................................................................................ 154

    LIST OF REFERENCES ............................................................................................. 158

    BIOGRAPHICAL SKETCH .......................................................................................... 165

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    LIST OF TABLES

    Table page 2-1 Leadership gap/deficit summary ......................................................................... 51

    3-1 Single dimension & comp validities Saville Consulting WAVE Assessment, 2009 ................................................................................................................... 64

    3-2 Reliability summary Saville Consulting WAVE Assessment, 2009 ................... 65

    3-3 WAVE attribute links in other research ............................................................... 67

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