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LEADERSHIP AND MANAGEMENTDEVELOPMENT

The bankfor a changing

world

PROGRAMME CATALOGUE

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At BNP Paribas, our overall vision is to Never Stop Learning. With L&D at the heart of our people-strategy, we continuously strive to align our Human Resources (HR) offerings with our business strategy while paying specific attention to developing our leadership team.

Our Employee Value Proposition (EVP), ‘Let’s Design Tomorrow’, represents our goal of empowering our people to take ownership of and shape their future through a continuous learning journey. It encompasses eight key assets that outline how we attract and retain talent within our Group.APAC HR focuses on three areas of our EVP:

A place where people and performance meet Learning Company: We strive to be an ambassador for continuous learning and offer our people ample opportunities to acquire new skills and competencies.

A place to grow today and tomorrowPeople Care: We aim to be a people-developer, and enable our people to work in a supportive and enriching environment.

A place to succeed and leadWork for a Global Leader: We endeavour to create the best possible fit between our vision as a leading international group and our people’s career goals as high-potential employees.

Through this Leadership and Management Development Guide we hope to provide our leadership team with insight and information on our portfolio of offerings to help them develop and lead the way for the organization.For further details on the programmes mentioned in this Guide, please contact your local L&D Country Manager.

APAC L&D

INTRODUCTION

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INDEXBNP Paribas Way

Learning Path

Overview – Management Development

Overview – Leadership Development

First Time Manager

Effective Interviewing Skills

Appraisal Interview Workshop

Managing for Success

Leading for Success

License to Manage

Solving Problems and Handling Conflicts

Delivering Results Through People

Boosting Team Performance

Managing Global Virtual Teams

Managing and Leading Change

Becoming a Coach Manager

Boosting Strategic Leadership

Global Leaders in a Changing World

APAC Dragons

Inspire & Connect for Change

E - Learning (Videos & Articles)

Harvard Manage Mentor

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Overview Annex

Top Management(Top Management positions and/or at EXCO level)

(Managers with large or multiple teams and over 8 years of managerial experience)

(Managers with teams and having between3 to 8 years of managerial experience)

(Newly appointed Managers or with up to 3 years of managerial experience)

Senior Managers

Managers

New Managers

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Target Audience Profile

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Leadership and Management Learning Path

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ManagementLocal Programmes Campus Programmes Leadership

Management Modules• Boosting Strategic Leadership• Becoming a Coach Manager• Managing and Leading Change• Managing Global Virtual Teams• Boosting Team Performance• Delivering Results Through People• Solving Problems and Handling Conflicts

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Leadership and Management Learning Path

Legend:

PROGRAMME TARGET AuDIENcE PuRPOSE

First Time Manager’s Programme New Managers This programme helps employees who are new to management positions to discover their leadership style and empower them with tools to help them with effective performance management.

Effective Interviewing Skills New and Experienced Hiring Managers This workshop equips participants with tools to help them identify the correct person for the job during an interview.

Appraisal Interview Workshop New and Experienced Appraising Managers This workshop equips participants with the best practices used to prepare and manage the appraisal interview.

Managing for Success(may be organised locally)

Managers with up to 8 years of managerial experience

This programme helps participants acquire fundamental management skills needed to adapt management style to different situations and to identify their specific added value to their team.

Leading for Success Experienced managers with more than 5 years of managerial experience; senior managers.

This programme reinforces and challenges management skills of experienced managers to improve behaviours and expertise in the managerial roles which are critical to achieving the Bank’s strategy, business goals and challenges.

License to Manage All Managers Aimed at enhancing HR competencies of Managers around managing teams, understanding HR processes and effectively utilizing the people management tools that are available at BNP Paribas.


All Managers This workshop introduces effective approaches to problem solving allowing you to make a decision based on a rigorous & defendable argument. Participants will examine how to discuss and resolve issues where the stakes are high, opinions differ and emotions are expressed.

Delivering Results Through People

All Managers This workshop provides people managers with practical tools and strategies to help deliver businessresults through and with their teams. Participants will learn how they can engage team members to deliver discretionary effort by developing individual relationships that are based on mutual trust and respect.

Boosting Team Performance All Managers This programme helps managers foster teamwork and enhance their skills in improving responsiveness, enhancing motivation, and encouraging their team to work effectively.

Managing Global Virtual Teams All Senior Managers This programme equips managers with the understanding of what team members expect of the team leader. It also gives them insights into motivating and recognising performance of virtual teams and remote teams.

Managing and Leading Change All Senior Managers This program is designed to equip managers & leaders with the necessary coping skills to keep pace with change, and build their ability to lead others through the change to ensure the bank remains competitive in today’s dynamic market place.

Becoming a Coach Manager All Senior Managers This programme enables managers to identify if they are operating at the right level of leadership & understand the changes they need to make in their time application. They will learn the core communication skills underpinning coaching and its application to trigger innovation, creativity & problem solving skills of their staff. They will see rapid results as subordinates’ confidence and capability improves as they become strategic leaders.

Boosting Strategic Leadership All Senior Managers This programme gives managers an understanding on the importance of strategic thinking and developing a vision for a team’s success.

Overview - Management Development

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PROGRAMME TARGET AuDIENcE PuRPOSE


Experienced managers with more than 8 years of managerial experience; senior managers.

To further develop leadership skills and an entrepreneurial mindset in the context of a global scenario for Senior Managers.

APAC Dragons Top Management and senior managers with a wide geographical scope in AsiaPacific in their current role or potential future.

To deliver a hands-on experience for senior executives who wish to further their strategic leadership insights and capabilities.

Inspire & Connect for Change Top Management To develop senior managers to be more strategic and lead within the VUCA world.

Overview - Leadership Development

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First Time Manager’s Programme

Programme catalogue

8Home Annex

LEADERSHIP & MANAGEMENT DEVELOPMENT

Duration2 days

Pre-requistiesNA

Target AudienceNew Managers

competencies Addressed

BNP Paribas Way

NA

Drivers• Agility• OpennessStrengths• Stability• Good Place to Work

This programme helps employees who are new to management positions to discover their leadership style and empower them with tools to help them with effective performance management.

• Understand leadership style and how to engage employees with different styles in different situations• Give positive and negative feedback by using practical coaching skills• Delegating clearly and appropriately in a way that motivates and gives authority without abdicating responsibility• Effective performance management in the workplace• Manage conflicts by raising issues using feedback skills• Develop an internal peer support network.

Learning Objectives

• Transition from an individual contributor to a manager• Performance management – clarity, review, next• The Myers-Briggs Type Indicator (MBTI)• Coaching: feedback – SBI, coaching: giving constructive feedback, manager as coach video• Situational leadership• Delegation

Course Outline

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Effective Interviewing Skills

Programme catalogue

9Home Annex

Duration1 day

Pre-requistiesNA

Target AudienceAll hiring managers who want to be more proficient in interviewing skills

competencies AddressedNA

BNP Paribas WayDrivers• OpennessStrengths• Good Place to Work


This workshop equips participants with tools to help them identify the correct person for the job during an interview.

• Using behaviour questions to seek out actual action or behaviours that are relevant to the job. • Structuring an interview so that the line manager remains in control of the interview at all times • Controlling the interview process to maximise the effectiveness of the interview in appraising the candidate • Maintaining a high degree of employer branding throughout the interview by modelling the values of the organisation • Practice and receive feedback on interviewing skills using real cases in simulated sessions

Learning Objectives

• Managerswillexplorethecostofpoorselectionmethodsandidentifykeysuccessfactorsinaneffective interview

• Usingquestionsthatreallymatter - An introduction to the different types of question and how to use them in interviews - Learn to craft and use behaviour questions to get at specific past experiences of the candidate

• Conductinganeffectiveinterview - Learn how to structure and conduct an interview using recommended guidelines and time management tips

• InterviewingEtiquette - How to maintain a high level of professionalism throughout the interview.

Course Outline

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Appraisal Interview Workshop

Programme catalogue

10Home Annex

Duration1 day

Pre-requistiesNA

Target AudienceAppraising managers


BNP Paribas Way

NA

Drivers• OpennessStrengths• Good Place to Work

This workshop equips participants with the best practices used to prepare and manage the appraisal interview.

• Best practices to be used when preparing and managing the appraisal interviewLearning Objectives

• Objectives of the appraisal process• Main steps of the annual appraisal interview• Rating process currently used in BNP Paribas• Key elements of individual performance• Analysis of the job description• Skills and competencies necessary to achieve objectives• Fixing individual objectives and relevant indicators• Managing a one-to-one interview• Attitudes to be adopted in an appraisal interview• Summary of guidelines for successful interviews

Course Outline


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Managing for Success

Programme catalogue

11Home Annex

This programme helps participants acquire fundamental management skills needed to adapt management style to different situations and to identify their specific added value to their team.

• Acquire and consolidate fundamental management skills to be able to adapt your style to different situations• Explore and become familiar with the key managerial roles and behaviours underpinning the Bank’s strategy• Engage in a development plan as a personal contract for change

Learning Objectives

Managerial expectations• Exploring and identifying one’s own management profile

Key management issues• Adapt management style to people and situation• Levers to individual motivation• Team dynamics• Managing performance

Course Outline

Duration2 days

Pre-requistiesNA

Target AudienceManagers with up to 5 years of managerial experience


BNP Paribas Way

• Developing Collaborators• Generating engagement/ inspiring others• Impact• Managing in a positive way

Drivers• Agility• OpennessStrengths• Responsibility• Good Place to Work


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Leading for Success

Programme catalogue

12Home Annex

This programme reinforces and challenges management skills of experienced managers to improve behaviours and expertise in the managerial roles which are critical to achieving the Bank’s strategy, business goals and challenges.

• Reinforce and challenge management skills of experienced managers to improve behaviours and expertise,critical to achieve the business strategy and meet business goals and challenges.

• Share best practises with senior peers and enhance networking and teambuilding across businesslines and functions

• Engage in a development plan as a personal contract for change

Learning Objectives

Managerial expectations• Sketch own managerial profile, strengths and areas for development

Reinforcingaskill-setandtools• Managing performance: objective setting, managing feedback• Delegation and empowerment• Motivation and team development• Handling conflicts

Course Outline

Duration2 days

Pre-requistiesNA

Target AudienceExperienced managers with more than 8 years of experience

competencies Addressed• Developing Collaborators• Generating engagement/

inspiring others• Impact• Managing in a positive way

BNP Paribas WayDrivers• Agility• OpennessStrengths• Responsibility• Good Place to Work


1313Home Annex

License to ManageAimed at enhancing HR competencies of Managers around managing teams, understanding HR processes and effectively utilizing the people management tools that are available at BNP Paribas.

• Apply BNP Paribas HR processes to attract, retain and develop talent• Effectively use HR tools available at BNP Paribas to achieve operational efficiency and

drive business outcomes• Use leadership communication to align the behaviors of your team with organisational strategy• Coach, mentor and develop teams and set performance expectations

Learning Objectives

Course OutlineOpening and Orientation

On Boarding• Diversity and Inclusion• Unconscious Bias• Induction

PerformanceManagement• Coaching, Mentoring: Feedback Communication• Appraisals• Improving Performance• Handling Issues and Complaints• Compensation• Conduct and Discipline

Learning and Development• Career Development Plan• Competency Building

OffBoarding• Communication

Duration2 days

Pre-requistiesManaging for Success

Target AudienceAll managers

competencies Addressed• Managing in a positive way• Communication skills• Sharing knowledge• Delegating

BNP Paribas WayDrivers• Compliance Culture• OpennessStrengths• Responsibility• Good Place to Work

Programme catalogue


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Programme catalogue

14Home Annex

Duration2 days

Pre-requistiesCompleted Managing/ Leading for Success


competencies Addressed• Decision Making Skills • Strategic Thinking• Team Work• Communication Skills

BNP Paribas WayDrivers• Agility• Client Satisfaction• OpennessStrengths• Stability• Expertise• Good Place to Work

Recommended E-LearnnigsNA

This workshop introduces effective approaches to problem solving allowing you to make a decision based on a rigorous & defendable argument. Participants will examine how to discuss and resolve issues where the stakes are high, opinions differ and emotions are expressed.

• Apply a range of problem solving techniques and decision-making tools to resolve live business issues• Use tools to approach, dismantle and resolve complex problems• Understand your own preferred strategy for dealing with conflict at work and become more comfortable using a wider range of approaches• Use diagnostic techniques to better understand the reasoning behind another party’s point of view in order to better present your counter argument in a calm and rational manner• Become comfortable using a range of techniques to resolve technical and people issues quickly and efficiently whilst building your working relationships with key stakeholders

Learning Objectives

• Apply methodologies to Identify and define an issue, before you approach, dismantle and resolve a problem• Practise a range of problem solving techniques that help you to choose a logically reasoned and defendable solution: - 4 Thinking Styles - Directed questions - Importance/ urgency prioritisation - SWOT & Force field analysis - Decision Trees - Root Cause analysis• Understanding the dynamics of tough conversations at work• Complete a conflict handling styles self assessment to better understand your own (and the other parties) style under stress and how this may impact on the quality of the conversation and it’s outcomes• Assertion without aggression• Practise dealing with conflict in typical commercial scenarios, before applying the techniques to resolve your live business issues

Course Outline


1515Home Annex

Delivering Results Through PeopleDuration2 days



competencies Addressed• Impact• Generating engagement/ inspiring others• Managing in a positive way• Communication Skills

BNP Paribas WayDrivers• Client Satisfaction• OpennessStrengths• Expertise• Good Place to Work

Programme catalogue

This workshop provides people managers with practical tools and strategies to help deliver business results through and with their teams. Participants will learn how they can engage team members to deliver discretionary effort by developing individual relationships that are based on mutual trust and respect.

• Learn the result of research that demonstrates financial and other performance results can be more consistently achieved when high Emotional Intelligence (EI) is applied in the workplace • Discover the link between your own emotions and the performance of the people you lead • Apply an emotionally intelligent approach to people management and how each EI component impacts performance in a different way • Determine areas for development in your approach to people leadership and develop an action plan for achieving results through and with the people you lead.

Learning Objectives

• How EI can drive business performance• How resourceful & un-resourceful states can drive outcomes• Managing self during “Moments of Truth”• Understanding intrinsic / extrinsic motivations and identifying team’s performance drivers• Developing social awareness & empathy• Influencing without authority• Relationship Action Plans

We will examine how effective managers and leaders apply these techniques to drive team performance and deliver optimum results.

Course Outline



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Boosting Team Performance

Programme catalogue

16Home Annex

Duration2 days



competencies Addressed• Developing Collaborators• Generating engagement/ inspiring others• Impact• Managing in a positive way

BNP Paribas WayDrivers• Agility• OpennessStrengths• Stability• Good Place to Work


This programme helps managers foster teamwork and enhance their skills in improving responsiveness, enhancing motivation, and encouraging their team to work effectively.

• Help foster teamwork and enhance skills to raise energies, improve responsiveness and enhance motivation through responsibilities and rewards.• Encourage team to work effectively with other teams.• Understand the benefits and the value of delegation as a means to grow the business and develop colleagues. • Acquire the skills to set limits of responsibilities as appropriate, encourage team members to make their own decisions, and follow up effectively.

Learning Objectives

BuildingHighPerformanceTeams• Role of the team leader in developing high performance teams• Dynamics of high performing teams• Team issues and performance• Working styles in relation to teambuilding• Building trust between the team members

Delegating and Empowering• Delegating vs Empowering• Link with motivation• Techniques of delegation• Delegating without micro managing• Classic pitfalls in delegating

Course Outline


1717Home Annex

Managing Global Virtual TeamsDuration2 days

Pre-requistiesNA

Target AudienceManagers who have teams based out of their home location

competencies Addressed• Strategic Vision• Strategic Thinking


Programme catalogue

This programme equips managers with the understanding of what team members expect of the team leader. It also gives them insights into motivating and recognising performance of virtual teams and remote teams.

• Identifying the roles and concerns you face as a leader of virtual teams or remote teams• Understanding what members of virtual teams or remote teams want from their team leader• How to effectively unify the culture and relationship of virtual teams• Methods to build trust and overcome team-busting behaviours in virtual teams• Understanding virtual communication channels and cross-cultural interactions• Setting performance goals—defining, organizing, communicating and reinforcing

Learning Objectives

Virtual Team characteristics• Difference between traditional & virtual team• Highlight core components of virtual team management

FunctionsofaVirtualTeamManager

Managing People Within a Virtual Environment• Situational Leadership

Team Roles Audit• 5 Phases of Team Development

Managing Meetings within a Virtual Environment• Key requirements in facilitating effective meetings• Best practise & researched list of required attributes of VT leadership

Potential Management challenges• Perception• Identify Roadblocks

Business communication Styles in a Virtual Environment• Communication styles model• Style attributes, clues & cues• Adapting between styles

SettingPerformanceGoals• Performance Management within a Virtual Environment

Course Outline


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Managing & Leading Change

Programme catalogue

18Home Annex

Duration2 days


Target AudienceAll senior managers

competencies Addressed• Conducting Change• Generating Engagement/ Inspiring Others• Communication Skills

BNP Paribas WayDrivers• Agility• Compliance Culture• OpennessStrengths• Stability• Responsibility• Good Place to Work


This program is designed to equip managers & leaders with the necessary coping skills to keep pace with change, and build their ability to lead others through the change to ensure the bank remains competitive in today’s dynamic market place.

• Understand and explore the fundamental challenges of managing & leading change initiatives within a business • Learn how to deal with different perspectives to organisational change to draw out resourcefulness in thinking and actions• Apply a road map to guide others throughout various stages of the change journey• Inspire team members to overcome perceived risks and embark upon contributing to the organizational change• Identify various motivators for individuals to increase individual and team engagement levels• Create an action plan to effectively drive change and optimise business performance

Learning Objectives

• Understanding the essential stages within the change curve and how these effect performance levels• Essential stages within the change curve and how these affect performance levels• Psychological implications of change and why humans resist it• How change events fall into either your circle of: Concern, Influence or Control – and the strategies most effective for dealing with each• Planning / managing around the blocks/ barriers to change• Stakeholder management and communication skills to increase team energy, engagement and enthusiasm during times of change and uncertainty• Change communication strategy• How to develop a culture of comfort with uncertainty and the ability to extract the learning from experiences

Course Outline


1919Home Annex

Becoming a Coach Manager

Programme catalogue

This programme enables managers to identify if they are operating at the right level of leadership & understand the changes they need to make in their time application. They will learn the core communication skills underpinning coaching and its application to trigger innovation, creativity & problem solving skills of their staff. They will see rapid results as subordinates’ confidence and capability improves as they become strategic leaders.

• Understand coaching as a leader using the Performance Equation. • Learn to coach for performance• Move to being a more strategic manager• Use high level questioning techniques to provoke thinking and trigger rapid innovation, creativity and problem solving.• Make performance management a “one-time” conversation.

Learning Objectives

ProfitableLeadershipPrinciples

AdvancedCommunicationSkills• The four core communication skills that underpin effective masterful coaching• The impact of judgments in the workplace and how they inhibit coaching• How to connect and listen to people on a deeper level• High level questioning techniques to provoke thinking and deliver rapid innovation, creativity and problem solving• How to ‘reset’ the relationship with underperforming subordinates to accept feedback• How to give negative feedback for a performance conversation so it is accepted• How to give positive feedback for maximum impact

The coaching Process• The foundation of coaching using the Performance Equation• Difference between external coaching and coaching as a management skill• Structure of the coaching conversation• Coaching process in action via demonstration

Practice

Course Outline

Duration2 days






• Active listening• Communication skills• Strategic thinking• Managing in a positive way• Developing collaborators


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Boosting Strategic Leadership

Programme catalogue

20Home Annex

Duration2 days




BNP Paribas WayDrivers• Agility• Compliance Culture• Client Satisfaction• OpennessStrengths• Stability• Responsibility• Expertise• Good Place to Work


This programme gives managers an understanding on the importance of strategic thinking and developing a vision for a team’s success.

• Understanding what a vision is and its consequences• How to develop it • Link between managers’ goals and BNP Paribas values• Develop managers’ persuasion skills in communicating vision• Recognize authenticity and personal engagement• Challenge the conventional thinking; anticipate trends; identify and exploit business opportunities• Combine strategic decisions and client orientation; make strategic choices• Work with an interdisciplinary perspective on ‘how do I contribute to the overall goal

Learning Objectives

Vision, Aligning & Inspiring• Understanding different visions from different businesses• Recognition of own vision and its considerations• Developing a vision• Creation of action plans• Communicating the vision• Common mistakes around visions

StrategicThinking• Understanding strategies, their uses and different forms, and the change drivers• Adapting strategy to the client situation & a moving environment• Translating strategy in day-to-day action; communicating it more effectively; lead strategy execution• Using resources• Creating commitment & motivation in line with the overall organisational goals

Course Outline


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21Home Annex


Programme catalogue

To further develop leadership skills and an entrepreneurial mindset in the context of a global scenario for Senior Managers.

• Lead across boundaries, break silos, forge relationships across metiers and geographies, connect with others• Motivate, inspire, and develop people• Work through uncertainty, ambiguity and maintain resilience• Display an entrepreneurial mindset and be accountable for business development and results

Learning Objectives

• Using Interest & Attention as a Motivator• Communication that builds confidence• Creating a Genuine Passion for Change• Making Functional Boundaries Irrelevant• Action planning

Course Outline

Pre-requistiesLeading for Success

Target AudienceExperienced managers with more than 5 years of experience; manager of managers

competencies Addressed• Developing collaborators• Generating engagement/ inspiring others• Conducting change

Duration2 days



2222Home Annex

APAC Dragons

Programme catalogue

• Know the most current megatrends in Asian markets that are key to BNP Paribas’s growth• Apply scenario planning as a tool for thinking through uncertainty and crafting an integrated business strategy• Analyse your leadership style and how others perceive you • Construct a personal development plan for acting on new personal and leadership insights

Learning Objectives

• APAC economic megatrends• Scenario planning: How BNP Paribas can plan for market uncertainties• Planning: Creating your 4 alternate scenarios for the bank• Understanding your Hogan leadership assessment reports• Scenario planning: Articulating your integrated strategic choices & shaping the future• Scenario planning: Reporting insights back to BNP Paribas and lessons learned• Managing and motivating your team: Insights from the hogan group report and the neurosciences• Me being coached: Getting the most from executive coaching• Derailment: How good leaders can get off track• Effective implementation: Accelerated learning experience (preparation)• Effective implementation: Accelerated learning experience (performance)

Course Outline

To deliver a hands-on experience for senior executives to further their strategic leadership insights and capabilities.

Duration3.5 days

Pre-requisties• Pre-reading• Hogan Assessment

Target AudienceTop management and senior managers with a wide geographical scope in Asia Pacific in their current role or potential future.


BNP Paribas WayDrivers• Agility• Compliance Culture• Client SatisfactionStrengths• Stability• Responsibility• Expertise


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• Leading in a Changing World (DAC)• Developing Systemic Thinking• How Great Leaders Inspire Action (Polarity Management)• Leading Multiplexities (Behavioural Simulation)• Inspiring & Connecting at the Speed of Change• How Great Leaders Inspire Action (CSI)• Group Coaching


23Home Annex

Inspire & Connect for Change

Programme catalogue

To develop senior managers within CIB to be more strategic and lead within the VUCA world.

• Increase self awareness• Lead in turbulent, rapidly-changing work environments• Connect & lead across stakeholder groups• Inspire & develop teams

Learning Objectives

Course Outline

Pre-requisties

Recommended E-Learnnigs

NA

NA

Target AudienceTop Management

competencies Addressed• Active listening• Communication skills• Strategic thinking• Managing in a positive way• Developing collaborators

Duration3 days



24Home Annex


Programme catalogue

• Building Bridges to Difficult People• Eight Characteristics of Outstanding Groups• Five Reasons People are Uncooperative• Interpersonal Side of Teams• Managing Employees as Volunteers• Team Building

• Handling Team Problem Solving• Problem Solving and Emotional Intelligence• Dealing with overload• Three tips for increasing daily productivity

• Letting Go to Increase Performance

• Conflict Resolution• Dealing with Conflict• Difficult People and Healthy Communication• Team difficulties

• Change and Problem Solving• Helping Employees Through Transition• Leadership in Tough Times• Making Change Less Difficult• Recognizing Sustainable Change• NEW! The Neuroscience of Change

• Obtain cooperation without using authority• Fostering collaboration between people with different backgrounds• Set the stage for productive cross-unit collaboration• Manage informal performance factors• Taking account of the personality differences to motivate your employees• Motivate your subordinates

• Manage dilemmas creatively• Stimulate your creativity by systematically exploring options

• When to involve others in decision-making?• Clarify your expectations concerning accountability

• Learn to clear up misunderstandings• What attitude should you adopt when a conflict arises in your team?• Bring hidden conflicts to light to prevent them from degenerating• Foster constructive confrontation

• Different key drivers to change people behaviour• Make the organization change-ready• Manage change successfully in a turbulent environment• Support your employees during period of change• Surmount obstacles to change• Change goes through communities

Building High Performance Teams

Problem Solving

Delegating and Empowering

Handling Conflicts

Managing Change

Building High Performance Teams

Problem Solving

Delegating and Empowering

Handling Conflicts

Managing Change

Following resources are available on My Development. Find them by typing the title or the name of the topic (inblack below) e.g. Handling conflicts. For videos, type for ex. ‘CIB IMS’ as keyword.


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• 5 Steps for Influencing• NEW! Different Options of Influence Styles• NEW! Using Dialogue as a Part of Influence Strategy

• Aligning Behind a New Vision• Leadership Inspiration and Communication• Visionary Leaders

• Common Problems in Strategy Execution• Keys to Effective Strategic Thinking• Thinking Like a Futurist• Leading Up Strategic Thinking for Success• NEW! Strategic Planning vs. Strategic Thinking• NEW! Develop Your Strategic Thinking

• 5 traits for influential leadership• Leading global teams• Leadership VS management• The leader of the future• How Leaders can create Extraordinary groups• Mindset for Leadership• Authentic Leadership and Coaching• NEW! Speaking to Be Heard as a Leader• NEW! Applying Emotional Intelligence to Leadership• NEW! What is Corporate buzz?• NEW! Personal Branding• NEW! Becoming a Unique and Authentic Leader

• Break down the strategic vision into individual objectives

• Boundary Spanning leadership• Future Trends• Making Leadership Happen• Wake up! About stress & resilience• Leadership agility: a global imperative• Managing change - Change goes through communities• Développer une culture de coaching - Coaching Cultures FR• Leadership and Storytelling - Using Stories to Drive Action• How great leaders inspire action• Leadership Development Beyond Competencies• Leading with Impact• Bridging the Strategy/Performance Gap• CCL The Challenges Leaders Face Around the World• The puzzle of motivation - Dan Pink VIDEO• Learning about learning agility• Leading Change Why Transformation Efforts Fail• A business case for optimal motivation• Social Identity Knowing yourself, leading others

• Create an action oriented mentality within work teams• Keeping up with the times• The 5 golden rules of Strategic Thinking

Influencing, Communicating Strategy

Vision, Aligning, Inspiring

Strategic Thinking

Leadership

Influencing, Communicating Strategy

CIB Leadership Library

Strategic Thinking


25Home Annex


Programme catalogue


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• Coaching Effectively• Giving Corrective Feedback• Giving Negative Feedback• Helping Employees Manage Their Career• Practicing Good Listening

Emotional Intelligence and Coaching Your Team

• Give your subordinates opportunities to foster their skill development• Making feedback a key performance driver• Practice active listening• Adopt and attitude that fosters constructive dialogue with others• Do you know how to express your satisfaction to your subordinates ?

Emotional Intelligence and Coaching Your Team

2626Home Annex

Harvard Manage Mentor

Programme catalogue

Harvard Manage Mentor is a premier on-demand learning and performance support resource that delivers critical business knowledge and skills to you where and when you need them.Please find below the different modules available:

(Availability based on nomination)


• Career Management• Ethics at Work• Presentation Skills• Stress Management• Time Management• Writing Skills

• Coaching• Delegating• Developing Employees• Difficult Interactions• Diversity• Feedback Essentials• Global Collaboration• Hiring• Leadinng People• Manage Your Boss• Meeting Management• Performance Appraisal• Persuading Others• Retaining Employees• Team Creation• Team Management

• Budgeting• Business Case Development• Business Plan Development• Change Management• Crisis Management• Customer Focus• Decision Making• Finance Essentials• Goal Setting• Innovation and Creativity• Innovation Implementation• Marketing Essentials• Negotiating• Performance Measurement• Process Improvement• Project Management• Strategic Thinking• Strategy Planning and Execution

Leading Yourself Leading Others Leading The Business

The bankfor a changing

world

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