lead the it future state - cisco · 1 5 3 4 p and ty managers+ approach 2 develop talent to power...

John Manville, Senior Vice President

Lead the IT Future State

March 19, 2014

Global Infrastructure Services, Cisco IT

How Does IT Need To Change?

© 2014 Cisco and/or its affiliates. All rights reserved. Cisco Public 3

Flexible Automated Secure Transformative: FAST IT

Growth and Innovation

User Experience and Expectations

New Business Models

Globalisation and Competition

Security and Privacy

New Breed of Apps Mobility Cloud Internet of Things Big Data

and Analytics

Business Implications

Technology Transitions


Polling Question Please select the top 2-3 technology transitions that are currently impacting your business.

Mobility Cloud New Breed of Applications Internet of Things Big Data and Analytics Other

Power the #1 IT Company Vision

Power the #1 IT Company

Future-Proof Our Business Through Adaptive Services

• Adaptive Technology: Internet of Everything (IoE)

• Adaptive Process: Commercial Transformation

• Adaptive Experience: Pervasive Experience Upgrade

• Adaptive People: Workforce Development

• Unified Architecture Advantage

Strategy


Adaptive Technology: IoE

Process Dynamic Business-Process Management • Analytics to drive business processes

• Continuous innovation

Security Information Accessibility • Policy and governance

• Opt-in privacy

Technology Programmability and Policy • Application-centric Infrastructure

(ACI), Insieme

• Document IT operations and security use cases

• Schedule workshop (October 2013)

• Demonstrate distributed processing capabilities highlighting Cisco communication technology

CHAPTER

1 A

ccounta

bili

ty

Bridge

A

ppro

ach a

nd S

cope

Adaptive Enterprise • Predictive and adaptive

disciplines and capabilities

Data Analytics • IP protection

• Relevant analysis

WPR/IT Joint-Use Cases • Sensors, JouleX, and policy to

cut power usage in Building 12

Productivity • Leverage IoE to optimize RtB

Speed and Agility • Improve time to capability

• Adapt to business change with speed

Culture Capture • Use cases

• Cisco-on-Cisco showcase

CHAPTER

2

CHAPTER

3

CHAPTER

4

CHAPTER

5

Network Data = Big Data • DDOS/malware

detection and mitigation

Predictive Analytics

Fast Data Processing

Big Data Repository

Devices, Users,

Sensors, Applications

Storage

Application Services

Compute

Business Processes

Network

Sensors

Security

Resources

Collectors

Policy Management

Action Enablement

Applications, Solutions, Services

Resource Orchestration and Management

Excellence in User Experience

Application-Centric Security

IoE, Smart Energy, Big Data, Software Defined Networking

Infrastructure Service

Functions

Orchestration Functions

Management Functions


Commercial Transformation $

Customers and Partners

What product or services are

needed?

Streamlined commerce experience

How to provide?

How to maintain?

How to renew, upsell,

cross sell?

How do customers

want to consume?

Data

Repository

World

Events

Social Media

and Big Data

Customer, Partner

Support, and

Feedback

Transactional

and Operational

Data

Distributed Information

Channels Customers Marketing Partners Theatres Countries Service

Providers

360 Relationship Experience

Selling-and-Buying Experience Consumption Experience Service Experience

Pervasive Experience

Cu

sto

me

r

Ce

ntr

icity

Co

ntin

uo

us

Pro

ce

ss

Imp

rove

me

nt

Tim

e to M

ark

et

Analytics Predictive,

Adaptive Models and Next-Best

Action

Process, Workflow Modeling, and Execution

Business Rules Modeling and Execution

Process Modeling

Process Capture

Adaptive

Business

New Business Models, Strategy, Policy, Vision Unified Approach to Business Process and Rules Management



Pervasive Experience

s

CHAPTER

1

CHAPTER

2

3

4

Acco

un

t-a

bili

ty

Bridge

A

ppro

ach

Content / Search (Bailey)

Structured / Unstructured, Governance

UX Board

Support (GBS/IT)

Communications (Regional IT Leaders leveraging Services Interlocks

Global Feedback System

(Gopal)

Automated Listening / Sentiment Analysis

Service Owner Actioning Performance Improvement/Roadmap

Alignment

Employee-Facing IT Services: Segmented Employee Experience While leveraging scalable assets…

Field Facing (Lance) Development (Bill)

Employee (TBD)

Employee Services: New Hire + 2/3 High Impact (Sheila)

Employee Support Services: GBS, Technical Assistance Center (Shiela/G)

End-to-

End and

Task

Based

Performance: (John)

Distributed Architecture

Services (All Service Owners)

Infra (John)

Embedded Services (Service Owners)

eStore

(Colin)

Access and Delivery

Consistent Unified Experience (Sesh)

Set of Principles… Consistent Toolbar… User Interface Framework… User Experience Prime Role embedded in each

service

Sr. Staff

Checkpoints

CHAPTER

CHAPTER

Playbook

5 CHAPTER

Predictive Analytics/

Data (KC)

Data-driven “Visual Factory”

Other

16,450 35,849 13,599

3,994 934

19%

6%

74%

1% <1%

Global Mobility Metrics

OS Share


Adaptive People: Workforce

s

Development Alignment Director Series, IT Leadership and

IC Cohorts, Talent Reviews,

Change Management

1

5

3

4

Ow

ners

hip

and

Accounta

bili

ty

Appro

ach

2 Embed Pervasive Innovation

Develop Talent to Power the No. 1 IT Company: Source, Develop, Move, Retain

IT Priorities Alignment Job Content for Existing Teams

and New Hires

Critical Skills / Technical Skills IoT, SaaS, UE, Cloud, Biz Modeling, Security, Business Value Communication, High- Performance Culture, Costing , Risk Management

Talent Experience

“Innovate in My Job” (New Tech, LEAN, Process Re-Eng)

Risk Taking (Operational Framework, Empowerment)

New Ideas / Events (Stretch / Global Innovation)

Drive Inclusive and Diverse Mindset: Educate, Demonstrate, Recognize

Gender Ethnicity Geography Generation PwD “Ideas”

Manage Contingent Workforce Source Compliance

Conversions, Preference Status

Work Content IP Protection

Location Global Workforce Planning

Compliance COBC / GRC Audits

DITE/ Tech Leaders Managers+ Regional IT Leaders IT Senior Staff

(SPOC, Layers, 5% Management)

Performance Management

(Comms, Retention, Rotations, Development…)

Manager Accountability OHI / Pulse

CHAPTER

CHAPTER

CHAPTER

CHAPTER

CHAPTER Develop

• Global Talent Reviews • Inflow / Seed for Cisco • Pervasive Rotations

• New Grad CAP • Role Model Series • Employee Resource Orgs

(ERO) Participation • Innovation / New Ideas

• EBCs • Seminars • Reviews

• MoY / Champion • Internal Movement / Transfers • STIR – Short-Term

Assignments

• Executive Shadowing • Mentoring • Events

Exposure Recognition

• Early Development Program for New Grad Hires and IT Team

• Operationalize CoE / COP • Priority Programs • Technical Skills • IoT / Software as a Service /

User Experience / Cloud/Biz Modeling / Security

• Cohorts and Coaching • Experiential Learning • Tech/ Business Leadership Incubation (TLI/

BLI) • Certifications • Global Awareness • Critical Skills (Costing, Bus Value Acumen, Risk Management)

Innovation Job Content Learning and Development

• “Innovate in My Job” • Risk-Taking Framework • New Ideas, Events

Talent Movement

Source • Campus Engagement (360)

• Internships / Hiring

• Capstone Projects

• Insource from Partners

• Targeted External Hires

• Labs

• Teaching

• Curriculum

Global University Recruiting-360 Hiring

Move

Retain

New

New

New

New

Distinguished IT

Engineer /

Tech Leaders

Managers+

Regional IT

Leaders

IT Senior Staff

Ownership and Accountability

Performance

Management

Organizational

Health Index / Pulse

Managerial Effectiveness

Drive I

nclu

sio

n a

nd D

ivers

ity M

indset

Hir

ing

C

om

mu

nit

y

E

du

ca

tio

n

New

New


Unified Architecture Advantage

CHAPTER

CHAPTER

CHAPTER

CHAPTER

Pro

du

ct a

nd

Dev M

gm

t

DC

, S

W, R

ou

tin

g,

Se

cu

rity

, C

olla

b

User

Alpha to Production

Operator Analytics Intelligent

Experience

Brian Christensen

First

Deployed

Ben Irving

Quality

Improvement

Showcase Innovate

Fit Operation Value Achieved

Market

Strategy

Marisa Chancellor

Solution

Relevance

Brian Christensen

Th

ea

tre

Le

ad

ers

Customer

Sponsor

Support

GTM

Marisa Chancellor

Engaging Beyond

IT

Cisco Services and Channel Partners

Connect Cisco Architectures (e.g. DC, Collab) to

the Business of Cisco (e.g. LSS, GC)

User Experience and Simplification

We Find it First – Value of Cisco

IT at Enterprise scale

Know-How and Industry Leading

Sr. Staff

Checkpoints

September:

Workshop to finalize scope,

Constituents and plan

October:

Execute Commit with

Constituents

November to December:

Conduct QBR’s with Cisco

Architectures

CHAPTER

Inspire the

Customer

Show the Possible

Cra

ig H

ue

ge

n:

Le

ad

Arc

hit

ec

tura

l G

ove

rna

nc

e

Bu

sin

ess G

rou

p, F

ield

Chri

s Y

, R

ow

an

, D

avid

Y,

Ke

lly A

, R

ob

S

1

2

3

4

5

John Manville

• Aligned Architectural Roadmaps

• Common Service Accountability Framework

• IT IoE Security and Operations Use Cases

• Stakeholder Advocacy

• Accelerated Execution Operating Model Efficiency

IT Delivery Transformation

Pervasive Security

Execution


Checkpoint Framework

Architectural Reviews

Strategic Investment Planning

Services Review

Organisational Health



Services Review


IT as a

Service


Architectural Bundles IT Operating Model

Employee Experience

Communication and Collaboration

Global Order Management, Supply Chain, Finance

Customer Care; XRM – Relationship Management

HR, Finance, WPR

Buying and Selling – Commerce

New Business Models – Software

Product Development Management

Business Rules Management

Integration Services

Data/Information Management

Security

Cloud/Infrastructure Services

Everything as a Service

Architecture-Led Approach



Services Review


IT as a

Service



Accountability Checkpoints


Services Review



IT as a

Service






Services Review


IT as a

Service


IT as a

Service






Services Review



IT as a

Business

Business Value

Reduce data centre space

requirements 60-80%

Reduce P1 instances

by 75%, reducing service-

outage time by 90%

Improve application

performance 18-85%

Reduce time to provision

from 8 weeks to 15 minutes

Provide true resiliency for

all services

Demonstrate Cisco’s cloud

innovation, delivering

Infrastructure as a Service



Application

and Service

Migration

Total Cost

of Ownership

End-User

Experience

Operational Excellence

Configuration and Policy

Implementation

Security

Infrastructure Challenges



Polling Question Please select the top 2-3 infrastructure challenges that are currently impacting your business. Application and Service Migration Operational Excellence Configuration and policy management TCO End-user Experience Security Other

Cisco IT Elastic Infrastructure Services


Resource Managers

Cisco Process Orchestrator

Prime Service Catalog

Cisco Intelligent Automation for Cloud

Provisioning

Automation

Self-Service

Service Catalog

Enterprise Management

Address, Host Management

Customer Support

Incident, Change Management

Storage Management

ONTap, Ceph

Cloud Management

vCenter, OpenStack

PaaS Management

OpenShift, Puppet

Network Management

PNSC, N1Kv

Data Centre

Resources

Cisco UCS

CITEIS OpenStack

API Server

Automation

Packs

CITEIS Solution Components


Execution Strategy

Virtual

Machine Network DMZ Multi-tenancy

Multi-DC Hybrid

OS Config Policy-based Security Transparent Mobility, Location Agnostic, Elastic Scaling

Storage IaaS

UC/Video Jabber

Productivity Tools Virtualized Office Suite

RSS

Workforce Tools

Internal External

Sales Force

WebEx

Google Apps E2OPEN

Box SaaS

Service

Database Additional Security Web Server

JVM

Big Data

Scale out Analytics

Business Intelligence (OBIEE)

DB Security WSG

Web Content Hosting

Platform

as a

Service

Tiered SLA Web Services

Operating

Model Service Catalog

Mission-Critical (Gen2)

Self-Service vAppliance

Standards-only Lifecycle Agnostic


$98,930

$66,009

$50,635 $42,921

$0

$25000

$50000

$75000

$100000

Virtualisation Rate (%) E2E Provisioning Time (Days)Virtualisation

Rate (%)

25%

65%

75%

95%

5%

E2E Prov.

(Days)

15

30

45

60

0

E2E = 45 days

E2E = 17 days

E2E = 5 days

VM = 15 mins. Fully Self-

Provisioned

70%

85%

Virtualisation

95%

5%

- 33%

-23%

-15%

Circa 2009

Legacy bare

metal-based

data centre

Q2 CY13

Workflow automation

PaaS enablement

storage optimisation

Q2 CY14

Process transform

I/PaaS optimisation

Q2 CY12

70%

virtualized on

Cisco UCS

Source: Cisco IT GIS–August 2013

TCO ($ Per Quarter) Virtualisation Rate E2E Provisioning (Days)

Data Centre Transformation Infrastructure TCO over the Years


Circa 2009 (Legacy)

Q2 CY12

(Wide deployment

of CITEIS Gen 1)

Q2 CY13

(CITEIS Gen2

achieves critical mass)

Target

(Time – Q2 CY14)

Virtualisation % 5% 70% 85% 95% SLA (in days) 45 days 17 days 5 days 1 day (15 mins.)

Compute Cost $47,709 $20,302 $16,431 $14,544

Implementation Process $2,270 $2,041 $1,528 $528

PaaS Enablement $6,436 $6,436 $5,016 $5.593

Storage $34,656 $33,810 $24,674 $21,818

DC Networking $7,859 $3,420 $2,976 $2,532

Total $98,930 $66,009 $50,625 $42,921

Savings $32,921 $15,384 $7,704

-33% -23% -15%

UCS Savings $9,679 $212 $124

Virtual Savings $17,728 $3,659 $1,857

Process Savings $229 $513 $1,000

PaaS Savings $0 $1,420 $1,423

Storage Savings $846 $9,137 $2,856

DC Networking Savings $4,439 $444 $444

Total $32,921 $15,384 $7,704

TCO Reduction Details


Time to Provision: Workflow Comparison

Q4’13

DB Request

Actual

Q3’13 e2e

Provision

Time (hr)

.5 1 1.5 2 2.5 3 … 6 7 8 9 10 11 12

JVM Request (eStore)

Cis

co

(GIS

V

DC

) A

mazo

n

Web

Serv

ices

30 m

in

50 m

in

Actu

al: 7

20 m

in

SLA

: 3 –

9

days +

Infra

Pro

vis

ion

Pro

cess

.5 1 1.5 2 2.5 3 … 6 7 8 9 10 11 12

Cis

co

(wit

h e

Sto

re)

JVM : 23 min

DB : 50 min

JVM : 15 min

DB : 30 min

App VM

Request (x2)

DB VM

Request

JVM Ready

DB Ready

App VM (x2) Created

(10 min - Auto)

DB VM Created

(10 min – Auto)

DB Ready

DB

Request JVM Ready

DB Ready JVM

Request

JVM Request

JVM Ready


Things to Consider…

Fast IT

Talent

Quicker Decisions

Taking Risk

Focusing on Business Outcomes

User Experience

Thank you.

lead the it future state - cisco · 1 5 3 4 p and ty managers+ approach 2 develop talent to power...

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