Lead Technician Curricula

District 2 LT Meeting May 18, 2015 Alicia Ianuzelli, Pharmacy Manager Leamsi Regalado-Borges, Pharmacy Supervisor

Table of Contents

1.  The PACE! The Changes!

2.  Scripts & Budget

3.  KPM/Patient Outcomes

4.  MCE/WeCARE

5.  Inventory & Loss Prevention

6.  Hiring/Training/Developing

Our Leads…

•  Traditional Role vs Leadership Role

•  Solely Responsible vs Integrative Team

•  Going through the motions vs Innovation & Creativity

Throughout all of the Changes..

Ideas, Risks, and our People

READY FILL OPPORTUNITY?????

Workflow was Invented

Service was Invented

Service AND Workflow??!

Lead Tech Jeopardy

$100

KPM (outcomes) HR/Hiring SOS/P&L MCE/WeCARE

$200

$300

$400

$500 $500

$400

$300

$200

$100

$500

$400

$300

$200

$100

$500

$400

$300

$200

$100

Final Jeopardy

1 - $100

n  The most PCQ Calls drop in to the Patient Care Queu this day of the week?

n  What is Saturday?

1 - $200

n  This used to be worth just 5 points on the KPM but very recently it is now worth 10 points.

n  What is Ready Fill

1 - $300

n  Our very own Store 0981 and Store 5174 battled for this ranking last year with 5174 winning and maintaining that ranking.

n  What is Number 1 in the Company

1 - $400

n  This section is worth 40 points just by itself accounting for the largest percentage.

n  What are the adherence outreach calls?/section?

1 - $500

n  The positive results with this program since inception has been crucial to the success and growth to this PBM?

n  What is Caremark?

2 - $100

n  This is the first step to gathering applications and beginning the interviewing process.

n  What is open a hiring rec?

2 - $200

n  How must we phrase the question to an employee candidate regarding transportation to work?

n  What is do you have reliable transportation?

2 - $300

n  When a candidate comes back as either RED or YELLOW with regards to the application.

n  What happens when an employee candidate does not pass the VJT?

2 - $400

n  When the store, district, or region suffer a miss with regards to on-boarding.

n  What is an execution miss?

2 - $500

n  This is the allowable amount of days a pharmacy sales associate has to train, apply, and receive his or her license to be promoted to technician and remain within the pharmacy working.

n  What is 120 days?

3 - $100

n  This is the day each month that the SOS (my Store Health) scorecard is released.

n  What is the second Friday of each month?

3 - $200

n  Courtesy and Professional was replaced on the SOS scorecard with this area of MCE

n  What is satisfied with time to fill?

3 - $300

n  The out of stock (pending inventory queue) was replaced on the SOS scorecard this year with this item.

n  What is the Compliance scorecard?

3 - $400

n  Type question to appear here

n  Type answer to appear with a mouse-click here

3 - $500

n  This is the Money left over at the end of the month after all of the money out is subtracted.

n  What is MCP or manager controlled profit?

4 - $100

n  This is the way customers receive their surveys.

n  What is through their registered email associated with their phone number/CVS card?

4 - $200

n  This is the day each month the MCE scorecard is released.

n  What is the first Friday of each month?

4 - $300

n  This is the new method in which individuals are tracked on service over time – it has its very own scorecard.

n  What is the MyIMPACT scorecard?

4 - $400

n  These are the two heaviest weight (s) on the WeCARE scorecard.

n  What is TRIAGE TIME and READY WHEN PROMISED?

Final Jeopardy

n  These are all the sections that are measured on the SOS (mySTORE health) scorecard.

n  What are Scripts, MCP, TIL, MCE, Time to FILL, KPM, and Compliance?