lead teams that deliver the goods
TRANSCRIPT
K1 Keynote 11/16/2016 8:30:00 AM
Lead Teams that Deliver the Goods
Presented by:
Andy Kaufman
Institute for Leadership Excellence and Development, Inc.
Brought to you by:
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Andy Kaufman Institute for Leadership Excellence and Development, Inc.
Andy Kaufman started his career as a software developer and was promoted into management for all the wrong reasons. After learning many lessons on his path from front-line manager to senior executive, Andy founded the Institute for Leadership Excellence & Development Inc. He is now an international speaker, author of three books, a certified trainer, and executive coach, focused on helping people learn how to lead more effectively and deliver more reliably. He is a certified Project Management Professional (PMP®) and the host of The People and Projects Podcast which provides interviews and insights to help listeners lead people and deliver projects.
1
LEAD TEAMS
THAT DELIVER
THE GOODS
Andy KaufmanHost of The People and Projects Podcast
http://PeopleAndProjectsPodcast.com
2
What was one of the best teams you were ever part of?
What made it so exceptional?
3
Compelling Purpose
Shared Leadership
Full Engagement
Just-Enough Structure
Extraordinary GroupsBellman & Ryan, Jossey-Bass
Embracing Differences
Unexpected Learning
Strengthened Relationships
Great Results
4
5
“Leadership defines what the future
should look like, aligns people with that
vision, and inspires them to make it
happen despite the obstacles.”
John KotterPeopleAndProjectsPodcast.com/52
6
“Leadership is a relationship between those who aspire to lead and those
who choose to follow.”
Jim Kouzes and Barry PosnerPeopleAndProjectsPodcast.com/153
7
“Leadership is an intangible quality
with no definition.”
DilbertPeopleAndProjectsPodcast.com/88
8
“Leadership means maximizing potential—in yourself and in the people you lead.”
Justin MenkesPeopleAndProjectsPodcast.com/65
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Deliver ResultsWe have to deliver. Meeting deadlines and budget commitments are necessary for successful teams.
Maximize PotentialWe also need to focus on maximizing potential, seeking to help each member and the entire team grow to our greatest potential.
Our Leadership Challenge
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Accountability
Commitment
Conflict
Trust
Teams That Deliver The GoodsThe Five Dysfunctions of a Team, by Patrick Lencioni
Results
Low standards
Feigning buy-in
Artificial harmony
Unwillingness to be vulnerable
Status & ego before team 5 Dysfunctions Model
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Accountability
Commitment
Conflict
Trust
In what ways do you see symptoms of any of these dysfunctions on a team you lead?
Results
Low standards
Feigning buy-in
Artificial harmony
Unwillingness to be vulnerable
Status & ego before team 5 Dysfunctions Model
12
Accountability
Commitment
Conflict
Trust
What can you do to improve a team’s levels of trust, conflict, and commitment?
Results
Low standards
Feigning buy-in
Artificial harmony
Unwillingness to be vulnerable
Status & ego before team 5 Dysfunctions Model
13Tuckman’s Team Development ModelBruce Tuckman, “Developmental sequence in small groups”
FORM
STORM
NORMPERFORM
ADJOURNTEAM
EVOLUTION
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What have you learned about how
to engage and motivate your
team members?
15Engaging Your Team
One significant driver of engagement is the sense we’re making progress.
http://PeopleAndProjectsPodcast.com/67
Help Them See the Progress
Can only set the conditions.http://PeopleAndProjectsPodcast.com/31
You Can’t Force It
Status, Certainty, Autonomy, Relatedness, FairnessRemember SCARF
Try getting real “customers” in front of your team. Help team members see the meaning
in the work they do.http://PeopleAndProjectsPodcast.com/134
Make it Matter
McClelland: 50%-70% likelihood of success. Kouzes & Posner: We learn best through challenge.http://PeopleAndProjectsPodcast.com/153
Give Them a Challenge
Extrinsic tends to be temporary. Seek to find intrinsic motivators.http://PeopleAndProjectsPodcast.com/88
Intrinsic over Extrinsic
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Taking Action
1. Identify one of the dysfunctions and start
addressing it with your team.
2. Review the tips to engage your team.
3. Seek to maximize potential.
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“You go to war with the army you have,
not the army you might want or wish to
have.”
Donald RumsfeldFormer United States Secretary of Defense
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Develop a great team and you will
deliver great products.
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LEAD TEAMS
THAT DELIVER
THE GOODS
Andy KaufmanHost of The People and Projects Podcast
http://PeopleAndProjectsPodcast.com