Jeffrey Laws HRD 830

-Emphasize core qualities of organization-Keep sight of Mission, Vision, and Goals-True Quality Training and Development can

be evaluated to show progress (towards M,V, & G)

-3 items that form the Evaluation1. empirical data2. keep it an ongoing process3. focus on team rather than the individual

Brenda Sumberg, Director of Motorola University, said, “It is important to determine who is driving the quality process in your organization. … While there may be people identified as facilitators of the process, the whole organization- from top to bottom- must be involved and actively behave in ways that prove support.”

Crooked Creek RV Park & Marina-Assistant Manager-Help hire temporary and full time staff.-Trained park and marina employees without being properly trained myself -May 9, 2008 Clemson Grad-Dealing with the public appeals to me, which is why the HRD program is intriguing.

-Crooked Creek offers very little initial training when being hired. It is just enough to get through daily functions.

-There are many different opportunities to train and develop employees in each of the three departments, but the owner doesn’t care.

-OfficeThe specialty training the office clerks would receive would be online training classes for the reservation, filing, and book keeping software.

-more organized, more efficient daily functioning

-Grounds & MaintenanceThis group would take small engine repair and the E-Z-GO golf cart repair classes.

-save money on golf cart and equipment repair

-MarinaThese employees would attend Department of Natural Resources sanctioned classes that teach fishing trends and laws, boating rules, and upstate lakes information.

-more sales due to lake and fishing knowledge

-Overall, the most important is that repeat business will increase along with the positive word of mouth marketing.

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