lavacon 2015 youngblom

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When Machines Curate Their Own Technical Information October 29, 2015

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Page 1: Lavacon 2015 Youngblom

When Machines Curate Their Own Technical Information

October 29, 2015

Page 2: Lavacon 2015 Youngblom

Then and Now

Page 4: Lavacon 2015 Youngblom

Adapting Information to Technology

NOW Information optimized for online Publish info in responsive HTML Expect quick access to only the

content needed Machines and humans

performing searches Intelligent – meta data required

for search

THEN Information optimized for print Publish PDF to web Access to all information online

is accepted Humans only perform searches Willing to search through whole

documents

Page 5: Lavacon 2015 Youngblom

Improve the Information Experience

Use the intelligence built into your content

Anticipate the informationneeds of customers and service partners

Know what’s happening with your machines

Leverage the power of Interactive Content

Page 6: Lavacon 2015 Youngblom

What Is Interactive Content?

Page 7: Lavacon 2015 Youngblom

What is Interactive Content?

“Interactive”

Incorporates the “Human Thing” in IoT

Simple to Advanced levels of interactivity

Page 8: Lavacon 2015 Youngblom

IoT Enabled Machines

IoTPlatform

Machine

AnalyticsReports

Technician

Content Authors

Repositories

Lookup repair procedures, parts lists, product information

Page 9: Lavacon 2015 Youngblom

IoT Machines & Interactive Content

Technician

IoTPlatform

Machine

AnalyticsReportsContent Authors

Repositories

Intelligent, Interactive Content Delivery solutions

Page 10: Lavacon 2015 Youngblom

Results: Interactive Content

Machine data guides the content delivered

Documentation is specific to the User and Machine

Most accurate product status and readings are captured

Compliance data is captured

Service efficiencies – faster and more first time fixes

Page 11: Lavacon 2015 Youngblom

Example Use Cases

Product Installation instructions Diagnostics manuals Operation or Maintenance Procedures Manufacturing / Work Instructions QA Test procedures Compliance or regulatory records

Page 12: Lavacon 2015 Youngblom

Benefits of Interactive Content

Enhance customer experience and satisfaction Increase machine safety Improve service, first time fix rates Reduce customer support call times Generate new revenue sources Improve content quality Reduce publishing and

distribution costs

Page 13: Lavacon 2015 Youngblom

Scott YoungblomEVP, Worldwide SalesPhone: 734.330.2966Email: [email protected]

Thank You!

Questions on interactive documents?Ask the Oberon experts for more details

[email protected]