last updated april 28,, 2020 current state champlain cymh ... · current state champlain cymh &...
TRANSCRIPT
Last updated April 28,, 2020
1
CURRENT STATE CHAMPLAIN CYMH & YOUTH ADDICTIONS SERVICES
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Targeted Prevention
(A356)
Ottawa Bethany Hope
Centre – Salvation Army
All parent support groups
Services modified English Yes
Call 613-725-1733
Email Children services programs suspended Clients are able to still connect with Parent Support workers via email if support required
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
FRIENDS for Life and Fun FRIENDS
Service suspended French No n/a n/a
All group sessions suspended until may 1 2020
Educational Centre Les Petites Frimousses (daycare for birth – 30 months old)
Service suspended
French No n/a n/a
All services suspended until further notice Des services d’appui sont offerts virtuellement aux parents
Garderie éducative Renée Tassé (daycare for children birth – 5 years old)
Service suspended
French No n/a n/a
All services suspended until further notice Des services d’appui sont offerts virtuellement aux parents
Centre éducatif Spécialisé L’Image (Daycare for children 18 months-6 yrs old with autism)
Service suspended
French No n/a n/a
All services suspended until further notice Des services d’appui sont offerts virtuellement aux parents
Champlain CHEO
Youth Net Service modified English French
n/a n/a n/a
Working towards developing virtual group programming for the week of March 30 Critical cases will continue to receive 1:1 follow-up with Social Worker through virtual sessions
Ottawa Family Services
Ottawa
Friends for Life Service modified English Yes
Currently on pause but in process of establishing groups via virtual connection asap
Parenting Program Service modified English Yes
Currently on pause but in process of establishing groups via virtual connection asap
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
School Based Prevention
Service suspended n/a n/a n/a n/a
Prevention Program for Parents
Service modified
n/a Yes n/a n/a
Sessions will be offered online in collaboration with both CECCE and CEPEO school boards
Lanark Open Doors for Lanark Children
and Youth
Targeted Prevention Service modified
Providing psycho-educational information and support online and through our phone contact with clients
Last updated April 28,, 2020
2
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa Rideauwood
Addiction and Family Services
School Based – Prevention and Education Program (R-PEP)
Service modified
n/a n/a n/a ZOOM
Grade 7 and 8 classroom education program – runs when schools are open. This program has been revised and is available to be provided virtually.
Ottawa Somerset West
Community Health Centre
FRIENDS for Life
Service suspended n/a n/a n/a n/a
All playgroups and workshops will be cancelled during the period of March 17-April 5, 2020 at all locations.
Kids Have Stress Too Service suspended n/a n/a n/a n/a
All playgroups and workshops will be cancelled during the period of March 17-April 5, 2020 at all locations.
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Targeted Prevention Service suspended French English
No n/a n/a
Looking into ways of adapting the service offer to the new reality.
Ottawa Vanier
Community Service Centre
Girls Talk Service modified
n/a n/a n/a n/a
Group suspended. Social Worker doing phone check-ins and follow-ups with former participants
Ottawa Youville Centre
Attachment based group parenting courses
Service suspended
n/a n/a n/a Text
Phone Skype
Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime Looking into offering group programming via Zoom or another platform
Brief Services (A348)
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Mental Health Walk In Clinic
Service modified French Yes Tel ou WEB
Telephone/ MS TEAM
Brief Intervention & Early Detection
Service modified French Yes Tel ou WEB
Telephone/ MS TEAM
La Boussole à La Cité Service modified French Yes Tel ou WEB
Telephone/ MS TEAM
All services are offered remotely
Stormont, Dundas,
Glengarry
Cornwall Community
Hospital
Single session – brief counseling sessions Walk In – YWHO
Service modified English Yes
Call 613-361-6363
#8763 Telephone
Offered via telephone – YWHO services offered by phone Zoom services in the next few weeks
Ottawa Crossroads
Mental Health Walk In Clinic
Service modified English Yes
call 613.723.1623
MS Teams Telephone
Sessions are scheduled
Brief Therapy Intervention
Service modified English Yes
call 613.723.1623
MS Teams Telephone
Sessions are scheduled
Lanark Open Doors for Lanark Children
and Youth
Single Session Walk In Clinic
Service suspended n/a n/a n/a
No walk in service but we are still providing phone services to anyone who calls
Brief Services Service modified Telephone
No face to face sessions
Last updated April 28,, 2020
3
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Refrew Phoenix Centre Mental Health Walk In Clinic
Service modified Telephone
No face to face sessions
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Brief services/services brefs
Service modified French English
Yes 1-800-675-6168
Services offered via telephone or confidential videoconference technology. No group sessions.
Ottawa Wabano Centre for Aboriginal
Health
Walk In Clinic for all ages
Service modified
English Yes 613-748-0657
ext.1 (phone intake)
Face to Face or telephone counselling if
in crisis, otherwise
virtual wellness checks
(telephone, email, or zoom).
9:00 am – 5:30 pm
Ottawa Youth Services
Bureau
Mental Health “Virtual”Walk In Clinic
Service modified
English French
Yes
613-562-3004 (leave a message, receptionist will
call back )
Telephone
Direct access to counselling on Walk-in Clinic regular day and hours: Tuesdays and Thursdays noon to 8:00 pm (last scheduled session at 6:00 pm) Sessions offered via phone or Zoom. Following call to reception, a counsellor will call back
Counselling and therapy (A349)
Ottawa
Bethany Hope Centre –
Governing Council of the
Salvation Army
Attachment Counselling Service modified
English Yes Call
613-725-1733 Email
Clients are able to still connect with Parent Support workers via email if support required
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Therapeutic Services
Services modified
French Yes Tel ou WEB Telephone/ MS TEAM
Individual sessions available by phone Group sessions could be offered by MS TEAM or WEB
CECCE catchment
Conseil des écoles
catholiques du Centre-Est
Social Workers – individual interventions
Service modified
French No
Phone Text
Google Hangout
Social workers reaching out to families and youth who were on their caseloads as well as students on the waiting list Initial contact more of a wellness check-in and a plan to be made with each parent/youth regarding necessary follow-up which will be provided by phone, text or video conference (Google hangout)
Last updated April 28,, 2020
4
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
CEPEO catchment
Conseil des écoles publiques
de l’est de l’Ontario
Social workers – individual interventions
Service modified
French Currently
under review
Social workers communicating with students they were supporting before March Break with needs related to anxiety, depression and suicidal ideation Support via telephone or videoconferencing
Stormont, Dundas,
Glengarry
Cornwall Community
Hospital
Counselling/ Therapy Service modified English Yes
Call 613-361-6363
#8763 Telephone
Moving to zoom in the next few weeks
Ottawa Crossroads
Mental Health Workers in the Schools (Connections Program)
Service modified English N/A MS Teams
Sessions are scheduled via MS Teams and/or telephone
Counselling and Therapy
Service modified English Yes
call 613.723.1623
MS Teams Sessions are scheduled via MS Teams and/or telephone
Counselling and Therapy in Headstart Programs
Service modified English N/A MS Teams
Sessions are scheduled via MS Teams and/or telephone
Provincial
Dave Smith Youth
Treatment Centre
Assertive Continuing Care
Service modified
English Yes – for current clients
Via residential program
613-594-8333
Zoom Telephone
Aftercare continues via use of technology (e.g. telephone, video) No face to face visits
Ottawa Family Services
Ottawa
General Counselling Program for Children
Service modified English Yes
On Call Health
Telephone
FSO continues to receive new clients Service offered remotely via secure phone and video
Quick Response Counselling
Service modified English French
Yes On Call Health
Telephone
FSO continues to receive new clients Service offered remotely via secure phone and video
Program for Children who witness their mothers’ abuse
Service modified English Yes
On Call Health
Telephone
Group on pause but in the process of establishing groups via virtual connection asap
Champlain
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Family Therapy Service modified French Yes
613.562.1415 #3
MS teams Telephone
Clients already involved in service are contacted and offered telephone or videoconferencing consultations New clients have access to telephone screening
Ottawa
School Based Treatment Program
Service modified
French Yes rjeunes@centrelec
ap.ca 613.562.1415 #3
MS teams Telephone
Clients already involved in treatment are contacted and being offered telephone or videoconference consultations New admissions have been suspended Service not offered through schools
Champlain Outpatient services Service modified
French Yes rjeunes@centrelec
ap.ca 613.562.1415 #3
MS teams Telephone
Clients already involved in service are contacted and offered telephone or videoconferencing consultations New clients have access to telephone screening
Last updated April 28,, 2020
5
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Lanark Open Doors for Lanark Children
and Youth
Counselling Service modified Phone
No face to face sessions
OCDSB Ottawa Carleton District School
Board
Professional Services Service modified
English
No, unless there are extenuati
ng circumsta
nces
Staff reaching out by phone for wellness checkins with students on current caseload and high level of concern Working on secure virtual platform – once in place, counselling will resume Urgent care protocol with CHEO is operational for any students requiring that level of support
OCSB Ottawa Catholic
School Board
Professional Services Services modified
English No
Social workers, psychologists and addiction counsellors are reaching out to students/ families already on their caseloads for regular wellness check ins. We continue to work towards obtaining a secure virtual platform to offer counseling to students and families. We hope to have something within the next week. We are maintaining an updated list of resources and information for families.
Renfrew Phoenix Centre
Outpatient Services Service modified Phone
No face to face sessions All group sessions suspended
School Based Mental Health Workers
Service modified Phone
No face to face
Ottawa Rideauwood
Addiction and Family Services
School Based Program Service modified English Yes
29 Schools in Program can refer
Zoom OTN
Phone
Individual counselling to existing clients Reaching out to schools/other partners to identify/refer students who might need additional supports
Youth and Young Adult Substance Use Program
Service modified English Yes
Call 613.724.4881 phone intake
Zoom OTN
Phone
All in person groups are on hold as we are looking at virtual options. Individual counselling only
Youth and Young Adult Continuing Care Program
Service modified English Yes
Call 613.724.4881 phone intake
Zoom OTN
Phone
All in person groups are on hold as we look at virtual options Individual counselling only
Youth Justice Program Service modified English Yes Court Referral
Zoom OTN
Individual counselling only – only program where we are providing limited on-site direct client services.
Pregnant and parenting Young Women
Service modified English Yes
Call 613.724.4881 phone intake
Zoom OTN
Individual counselling only
Ottawa, Prescott Russell, Renfrew
County and SDG
Roberts Smart Centre
Transition Worker Service modified
English French
Tele-support/counseling being offered to current clients
Ottawa School Based Mental Health Worker
Service suspended/modified English
Tele-support/counseling being offered to students on caseload
Last updated April 28,, 2020
6
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa and Prescott Russell
Community Based Supports
Service modified English French
Tele-support/counseling being offered to current clients
Ottawa St. Mary’s Home Attachment Counselling – Infant Mental Health
Service modified English French
Being provided remotely or by appointment after screening for COVID-19
Ottawa Sandy Hill
Community Health Centre
Concurrent disorders counselling services
Service modified English French
Yes Call Telephone
Individual counselling available Responding to calls for information and referral to community resources and supports related to family issues and also social/ practical issues such as food
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Counselling Service modified French English
Yes 1-800-675-6168
Services offered via telephone or confidential videoconference technology. No group sessions.
Ottawa Wabano Centre for Aboriginal
Health
Child & Youth Mental Wellness Services
Service modified
English Yes Call 613-748-0657
Ext. 1 (Phone Intake)
Face to Face or telephone counselling/
case management
if in crisis, otherwise,
virtual wellness checks
(telephone, email, or
zoom)
9:00 am – 5:30 pm. All group sessions are suspended until further notice. Outreach to most vulnerable groups (e.g., homeless) with essential items, including food.
Youth and Family Counselling
Service is modified English French
Yes Call 613-562-3004 Telephone
Zoom
Face to face sessions are suspended Clients will be offered individual/family counselling via phone or Zoom.
Ottawa Youth Services
Bureau
Youth and Family Counselling
Service is modified English French
Yes Call 613-562-3004 Telephone
Zoom
Face to face sessions are suspended Clients will be offered individual/family counselling via phone or Zoom.
Eastern Ontario
Youturn Youth Support Services
Youth in Transition Worker
Service modified
English French
Yes Call our intake
613-789-0123 ext. 222
Telephone/ Zoom
Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone.
Last updated April 28,, 2020
7
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa Rockland
Russell county
Youturn Youth Support Services & John Howard
Society of Ottawa
On Point Gang Intervention/ Prevention Program
Service modified
English French
Yes Call our intake
613-789-0123 ext. 222
Telephone
Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone
Ottawa Youville Centre
Individual Parent-Child Attachment Counselling
Service modified
English Yes Call 613-231-5150
X121
Text Phone Skype/
Facetime
Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime
Ottawa Youville Centre
Individual Mental Health and Addiction Therapy
Service modified
English Yes Call 613-231-5150
X121
Text Phone Skype/
Facetime
Counsellors and case coordinators working from home providing client support via text, phone calls and skype/facetime
Ottawa Youville Centre
Group Therapy Service modified
n/a n/a n/a
Tuesdays at 2pm - life stress (Anxiety Group)
Wednesday at 2pm - parenting stress (Parenting Group)
Thursdays at 2pm - Youth Engagement (COVID Ideas youth voice)
Family/caregiver capacity building
and support (A351)
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)l
Skills and Capacity Building
Service modified
French Yes WEB MS TEAM Centre Psychosocial
Ottawa (all ages)
Prescott Russell
(children & youth)
SDG (children
and youth)
Citizen Advocacy Ottawa
Fetal Alcohol Resource Program
Service modified
Skype Zoom
Telephone
Office closed until April 6, 2020 Fetal Alcohol Spectrum Disorder Workers and Coordinators offering service via phone, skype and Zoom meeting to existing clients 613-761-9522 ext 234 [email protected]
Stormont, Dundas and Glengarry
Cornwall Community
Hospital
Parenting, play therapy and attachment based intervention
Service modified English Yes
Call 613-361-6363
Telephone Zoom
Staff are receiving training through promoting first relationships on how to modify attachment based work to provide through zoom
Ottawa Crossroads
Collaborative Problem Solving Parent Education Group In partnership with PLEO
April 17th (8 weeks) Day Group April 22nd (8 weeks) Evening Group
English Yes call
613.723.1623
Will be conducting via MS Teams.
Last updated April 28,, 2020
8
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Champlain
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Parents Support Group Service modified
French Yes rjeunes@centrelec
ap.ca 613.562.1415 #3
MS Teams
Renfrew Phoenix Centre Groups for Parents Service suspended
n/a n/a n/a
Champlain PLEO – Parents’
Lifeline
Helpline – Parent and Caregiver support and navigation
Service fully operational
English French
Yes
Call 613.321.3211 or 855.775.7005
Or pleo.on.ca/referral for self or service provider referral
Phone
Support Groups – Parent and caregiver support and navigation
Service modified
English French
Yes
Call 613.321.3211 or 855.775.7005 or find links to join at https://www.pleo.
on.ca/where-to-find-us/
Zoom
All support groups continue online via zoom video conference, Links are available on our website https://www.pleo.on.ca/where-to-find-us/
1 on 1 mobile – aren’t and caregiver support and navigation
Service modified
English French
Yes
Call 613.321.3211 or 855.775.7005
Or pleo.on.ca/referral
for service provider referral
Telephone Zoom
Appointments via phone and zoom. In-person remains available for clients without other means to connect, with strict adherence to public health guidelines
On-site hours at partner agencies – parent and caregiver support and navigation, partner collaboration
Service modified
English French
Yes
Service provider referral by phone
(agencies have contact numbers)
or pleo.on.ca/referral
Telephone
Family peer supporter on-call by phone
Ottawa Rideauwood
Addiction and Family Services
Parent/ Family Program Services modified . English Yes Call 613.724.4881
Zoom OTN
Telephone
All in-person groups are on hold as we look at virtual options Individual counselling offered
Ottawa Sandy Hill
Community Health Centre
Family support
Service modified English French
Telephone
Individual counselling available Responding to calls for information and referral to community resources and supports related to family issues and also social/ practical issues such as food
Last updated April 28,, 2020
9
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Parenting skill building Triple P tools (multiple levels)
Service modified French English
Yes 1-800-675-6168
Support over the phone or confidential videoconferencing technology. No groups currently.
Ottawa Vanier
Community Services Centre
Vanier Social Pediatric Hub - social worker
Service modified English French
No (staff
shortage)
Phone Email Zoom
Appointments by phone and other virtual means. Food drop-offs at children/youth’s home following OPH safety guidelines to check-in on families and address food insecurity (delivery of resources, soup and breakfast kits from school breakfast program)
Specialized consultation and
assessment (A355)
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Consultation and Psychological Assessment
Service modified
French Yes Telephone
Done by phone. Seulement les consultations No in person
Champlain CHEO
Specialized Consultation & Assessment
Service modified
English French
OTN
Telephone
Clinicians to determine current caseload on whom can be cancelled over the next 3 weeks For those deemed urgent/ essential to see, change appointment to OTN (home video visits) or by phone if possible At later time may be looking at re-deployment to other services as needed
Stormont, Dundas,
Glengarry
Cornwall Community
Hospital
Psychological Assessments
Service Suspended
English No n/a n/a
Feedback on completed assessments if being given to youth / families by phone
Ottawa Crossroads
Psychoeducational assessments
Services Suspended
English N/A
Will Re-Evaluate end of May
Lanark Open Doors for Lanark Children
and Youth
Intensive Services Services modified Telephone
No face to face
Ottawa
Ottawa Children’s
Coordinated Access and Referral to
Services (OCCARS)
Specialized Consultation & Assessment
Service modified
English French
Yes
By application http://coordinatedaccess.ca/referral-process/mental-
health-sector/application-
form/ Contact CA at
http://coordinatedaccess.ca/contact/
to discuss **Do not mail applications
Limited to service provider availability No face to face meetings
Last updated April 28,, 2020
10
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Champlain The Royal
Ottawa Health Care Group
Consultation & Assessment
Service modified English French
Yes Through CHEO
Centralized Intake
Appointments over the phone or virtual
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Consultation & Assessment
Service modified
French English
Yes (among current Valoris CYMH clients)
Via case worker
Limited to current clients No face-to-face meetings
Ottawa Youth Services
Bureau
Consultation & Assessment
Service modified French English
Yes (among current
YSB)
Counsellor working with
client. OTN
This service offered to clients involved with YSB counselling services. No face-to-face sessions, sessions via OTN/ZOOM.
Crisis Services (A350)
Ottawa
Le CAP (integration du
Centre Psychosocial et
de Maison Fraternité)
Crisis Services Service modified
French Yes Telephone
WEB Telephone/ MS TEAM
Service provided by phone or by MS TEAM
Champlain CHEO
CHEO ED Crisis team and psychiatry on call
Service fully operational
English French
n/a Emergency
Department
Exploring virtual care for our regional psychiatric emergency
Urgent Care Service fully operational
English French
Yes
Physician referral to CHEO
Centralized MH Intake, UCC protocols
Zoom OTN
Telephone
A combination of face to face and virtual care depending on the clinical presentation
Stormont, Dundas,
Glengarry
Cornwall Community
Hospital
Crisis Service Service modified English French
Yes Call
613-936-6099 Telephone
Mostly community; but for extreme cases, they will do a covid-screening and provide face to face if needed; all ages
Lanark Open Doors for Lanark Children
and Youth
Crisis Services Service modified Telephone
No face to face
Renfrew Phoenix Centre Crisis Services Service modified
Telephone No face to face
Last updated April 28,, 2020
11
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Crisis Service Service modified
French English
Yes 1-800-675-6168
Primary service
offered via telephone
Limited mobile
capacity when
possible
Eastern Ontario
Youth Services Bureau
24/7 Crisis Line and crisis chat.
Service is fully operational English
French Yes
613-260-2360 1-877-377-7775
(toll free for Eastern Ontario)
Phone Chat
Chat: chat.ysb.ca 24/7 service
Ottawa Mobile Crisis Service Service is suspended
n/a n/a n/a
Eastern Ontario
Residential Crisis Unit
Service is suspended n/a n/a n/a
Intensive Services (A353)
Ottawa Le CAP
(integration du Centre
Psychosocial et de Maison Fraternité)
Day Treatment Section 23
Service is suspended French No n/a
Telephone/ MS TEAM
Until May 1 2020 Client contact maintained by phone
Ottawa Section 23 Day Treatment for young parents
Service is suspended French No n/a
Telephone/ MS TEAM
Until may 1 2020 Client contact maintained by phone
Ottawa Intensive Services Service modified
All groups suspended French Yes Tel or Web Telephone/ MS TEAM
Individual sessions only Groups could be offered by MS TEAM or WEB
Champlain
CHEO
Outpatient Services Service modified
English French
yes
Through a referral from a physician:
https://www.cheo.on.ca/en/clinics-
services-programs/resources/Documents/Mental-Health/MentalHealth
-Central-Intake-Referral-Form.pdf
Zoom OTN
Telephone
All sessions and groups being done virtually Patients needing to be in seen in person is to happen in C1 on site at CHEO Montreal Road building closed as of March 25th
Champlain Infant Mental Health Outpatient
Service modified English French
Na n/a Zoom OTN
Telephone
Virtual service delivery
Champlain
Eating Disorders Outpatient Services
Service modified English
Urgent referrals
only
Physician referral to CHEO through Centralized MH
Intake
Zoom OTN
Telephone
All virtual care Some outpatient may been onsite appointments due to the need for medical management. Screening will occur at main entrance
Last updated April 28,, 2020
12
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa Day Treatment Section 23
Service modified English French
no n/a Program development underway to offer modified virtual services (limited groups and 1:1 follow-up with Psychiatry and Allied Health). Virtual services to be gradually introduced the week of March 30
Ottawa
Eating Disorders Day Treatment
Service modified English French
Urgent referrals
only
Physician referral to CHEO through Centralized MH
Intake
Zoom OTN
Telephone
Modified programming being offered virtually, including virtual groups, family and individual sessions
Champlain Inpatient Services Service fully
operational English French
Group programming has been suspended for next three weeks All passes cancelled
Champlain Inpatient Services – eating disorders
Service full operational
English French
Group programming has been suspended for next three weeks All passes cancelled
Stormont, Dundas,
Glengarry
Cornwall Community
Hospital
Day Treatment Service suspended n/a n/a n/a
School board closed
Ottawa
Crossroads
Home Based Intensive Services
Service modified English Yes
call 613.723.1623
MS Teams Sessions are scheduled via MS Teams and/or telephone
Ottawa Day Treatment Section 23
Service modified English N/A MS Teams
Sessions are scheduled via MS Teams and/or telephone
Provincial
Dave Smith Youth
Treatment Centre
Residential Services Service fully operational
English Yes
Call 613-594-8333 or
website for online application
https://www.davesmithcentre.org/
Residential treatment continues at both campuses with modified schedules Family visits and home visits postponed for residential clients. No public outings Various other safeguards in place (eg screening, handwashing)
Champlain Le CAP
(integration du Centre
Psychosocial et de Maison Fraternité)
Day Treatment Section 23
Service suspended n/a n/a n/a
Ontario
Residential Services Service fully operational but no new admissions
French
No new admission
but accepting applicatio
ns
613.562.1415 #3
Clients already involved in treatment continue with fully operational service New admissions have been suspended Currently working to reopening admissions soon
Last updated April 28,, 2020
13
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa
Ottawa Coordinated Access and Referral to
Services (OCCARS)
In-home Respite
Service available
English French
yes
By application http://coordinatedaccess.ca/referral-process/mental-
health-sector/application-
form/ Contact CA at
http://coordinatedaccess.ca/contact/
to discuss **Do not mail applications
Subject to the availability of staff
Renfrew Phoenix Centre
Intensive Services Service modified
Telephone
No face to face
Day Treatment – section 23
Service modified
Telephone
No face to face
Ottawa
Roberts/Smart Centre
Day Treatment – section 23
Service suspended n/a n/a n/a
Ottawa, Renfrew
county, SDG and Prescott
Russell
Live-In Treatment Services
Service modified
English French
RSC Pandemic Planning Phase 1 - Screening of staff, visitors; health surveillance of clients; limiting visitors; client activities limited to within program or outdoors with social isolation practices; admissions reviewed on case-by-case basis; preparing for Phase II (triggered if staffing affected).
Ottawa
Royal Ottawa Health Care
Group
Day Treatment Section 23
Service suspended n/a n/a n/a
Until April 5 and then reassessed
Champlain
Outpatient Service modified English French
Yes
by physician referral to
centralized intake at CHEO
Appointments over the phone or virtual
Champlain Partial Hospitalization Unit
Service modified English French
n/a n/a Appointments over the phone or virtual
Champlain Inpatient Services Service suspended
English French
No Through
centralized intake at CHEO
Inpatients are all discharged with follow-up care
Eastern Ontario
St. Mary’s Home Residential Program Service fully
operational English Specialized Shelter, Case Management, Parenting Counselling and Primary Care Counselling are all being provided to Residents
Last updated April 28,, 2020
14
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Prescott-Russell
Valoris pour enfants et adultes de
Prescott-Russell
Day Treatment Section 23
Service suspended French English
No n/a
Schools closed. Clients are contacted via telephone.
Ottawa
Youth Services Bureau
Intensive Family Support Program
Service modified
English French
Yes
Call 613-562-3004 to schedule a
Choice or through Walk-in clinic
hours
Face to face sessions are suspended Counselling provided via phone and Zoom Caregiver support groups for current clients offered via Zoom
Champlain
Bridges Service modified English French
Yes
Usual referral process: Referral
agents: CHEO/ROH/YSB
Face to face and group sessions are suspended Counselling provided to clients via phone or Zoom
Ottawa Day Treatment Section 23
Service suspended French No n/a
Until further notice Regular contact with clients maintained by phone. Counselling services offered via phone or Zoom.
Eastern Ontario
Youturn Youth Support Services
Intensive Support and Supervision Program
Service modified
English French
Yes Referrals are made
by Probation Telephone and Zoom
Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone.
Ottawa St. John Bosco Achievement Centre
Service suspended n/a n/a n/a Telephone
Staff supporting current students by telephone
Eastern Ontario
The Next Chapter – Anti-Human Trafficking Program
Service modified
English French
Yes Call our Intake
613-789-0123 ext. 222
Telephone and Zoom
Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone.
Eastern Ontario
Community Support Team
Service modified
English French
Yes Referrals are made through Probation
Telephone and zoom
Staff are connecting by phone daily with families and youth on their caseloads If a client requires more intensive support that cannot be managed over the phone, we are reviewing these on a case by case basis with health and safety protocols in place. We are continuing to manage our waitlist by assigning clients to staff - staff will complete all of their intakes, initials and case management by phone.
Last updated April 28,, 2020
15
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa Youville Centre
Academic Services Care Treatment Custody and Corrections (CTCC) and St. Nicholas Adult High School
Service suspended
n/a n/a n/a
Intake
Champlain CHEO Centralized Intake Service fully
operational English French
n/a n/a Telephone Business as usual, all virtual
Stormont, Dundas and Glengerry
Cornwall Community
Hospital
Intake Services Service fully operational English Yes
Call 613-361-6363
#8763 Telephone
Virtual
Service Coordination
Ottawa
Ottawa Coordinated Access and Referral to
Services (OCCARS)
Service Coordination
Service modified
English French
Yes
By application http://coordinatedaccess.ca/referral-process/mental-
health-sector/application-
form/ Contact CA at
http://coordinatedaccess.ca/contact/
to discuss **Do not mail applications
Zoom
CA will continue to take referrals and provide direct funding where possible. CA staff are also available for consultations. Case resolution meetings will be conducted via teleconference on an as needed basis. Anyone who has a high risk client known to CA can contact CA staff should they require support.
Provincial ConnexOntario
Information about Adult Mental Health and Addiction Services in Ontario
Service fully operational
English/French
Toll free #: 1-866-531-2600
Email: https://www.conn
exontario.ca/ Webchat:
https://www.connexontario.ca/Hom
e/Chat
ConnexOntario is tracking information regarding COVID-19 for all services in their database so if need to know about adult services, can help with that
Food Sustainability
Ottawa Bethany Hope
Centre – Salvation Army
Food Share Services modified
English
Yes – anyone
pregnant and/or
parenting under the age of 30
Email [email protected]
g By noon Thursday
Clients may access pre-bagged groceries on Friday mornings 10am-11am. Clients must reserve their groceries by noon on Thursdays by emailing [email protected]
Last updated April 28,, 2020
16
Core Service
Service Area Agency
Service
Current Status
service suspended
service modified
service fully operationalize
Language of Service English French Other
Accepting new
clients?
Yes/No
If yes, how to access services?
Platform (s) Used
Additional Notes (if modified, brief description)
Ottawa Ottawa Food
Bank
Call 613-745-7001