what makes us unique� A PERSONALIZED APPROACHLanguage Connections works with each client to develop a unique project, establishing a set of protocolsand a pricing structure custom-made for you. Our process is based on continuous client communication,from initial conference and frequent progress reports through post-project feedback and review. This strategy enables us to deliver a product tailored to your needs and gives Language Connections a leading edge in customer satisfaction.

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LANGUAGE CONNECTIONS—YOUR LINGUISTIC GATEWAYIN AN AGE OF GLOBALIZATION, BUSINESSES ARE EXPANDING WORLDWIDE, TRANSCENDING LINGUISTIC AND ETHNICBOUNDARIES. WHEN IT’S TIME TO CONNECT INTERNATIONALLY, TURN TO LANGUAGE CONNECTIONS—A VIBRANT, VERSATILEAND DEPENDABLE COMPANY THAT OFFERS EVERY SERVICE YOUR BUSINESS NEEDS TO THRIVE IN A MULTICULTURAL SETTING.

� law

� health care/medicine

� pharmaceuticals

� biotechnology/life sciences

� advanced technology

� industry/trade

� government

� marketing/advertising

� finance/banking

� non-profit/academia

Language Connections provides comprehensive and creative linguistic solutions for clients in a broad range of fields, including:

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� VERSATILITYLanguage Connections employs over 5,000 highly skilledlinguists who are proficient in more than 100 languages andhold advanced degrees in the areas of their expertise. Thistalent base allows us to provide a variety of industries with a spectrum of services, including:

Translations of varying complexitySimultaneous interpreting at conferencesConsecutive interpreting for negotiations, training sessions,and face-to-face meetingsAmerican Sign Language (ASL)Communication Access Real-Time Translation (CART, or real-time captioning)LocalizationLanguage training and consultingMultimedia transcription and voiceoversForeign-language desktop publishing

� QUALITYThe best peopleThe translators and interpreters assigned to your project areguaranteed to be native speakers competent in your fieldand fluent in its terminology. Our personnel are required tohave applicable certifications, extensive experience and a professional work ethic.The best processYour peace of mind is our priority. This objective is served byemploying experts in diverse technical fields, maintainingopen communication channels, and assuring that our projectmanagers promptly address your concerns. Our complex yetefficient approach has produced consistently superior resultsand earned us an unrivaled degree of customer loyalty.The best toolsOur specialists utilize leading-edge glossaries and the finestmemory database in the field. These tools keep your projectcohesive and cost-effective while enriching our industry-specific vocabulary.

what we offer� PROJECT MANAGEMENTSophisticated and informed project management is at the coreof our ability to deliver a quality product.

The manager assigned to your project serves as a single point of contact between your company and our experts. This systemeliminates confusion, promotes accountability and ensures thatthere is no delay in resolving your issues.

All our project managers are multilingual and have professionalbackgrounds in areas such as law, medicine, biochemistry,mechanical and civil engineering, business administration, andcomputer science. Their expertise helps Language Connectionsunderstand your business needs and meet them in the mostefficient way.

� TRANSLATIONLanguage Connections works with any size and type of text—from literary to technical and everything in between. Ourlinguists are masters at the intricate craft of translation,navigating the challenges of idiom and finding foreign-language equivalents that capture the nuances of the original.

Every project at Language Connections is a meticulous multi-step process carried out by teams of translators, editors andproofreaders.

Translators generate the target-language text, employingrelevant reference materials and stylistic guides.

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Editors compare the translation with the source material, verifyingconsistency of style and format,correct usage of terminology, and grammatical accuracy.

Proofreaders polish the edited text to ensure the integrity of the finalproduct.

� INTERPRETINGWhen you need interpreting services,Language Connections considers thesize and nature of your event, thecomplexity of the topic, and the specificstrengths of our specialists. Beyond asolid grasp of subject matter, a top-notch interpreter must demonstrate the ability to discern the subtleties of a speaker’s style and communicate the mood and tone of the message.Language Connections owes itsreputation as the most thorough, reliableand eloquent interpreting service in theindustry to our world-class professionals.

We offer two types of services:

Simultaneous interpreting is primarilyused at conferences and largemeetings, where an uninterrupted flow of speech is desired.

In consecutive interpreting, theinterpreter divides a presentation into segments to be translated whilethe speaker pauses. This approach is suitable for smaller events such as face-to-face meetings,negotiations, training sessions, medicalappointments and guided tours.

In addition, Language Connections cansupply you with interpreting equipmentand related technical support. We offerinterpreter booths for large conferencesand portable “whisper” devices forsmaller or off-site functions.

� AMERICAN SIGN LANGUAGE (ASL) AND COMMUNICATION ACCESSREAL-TIME TRANSLATION (CART, OR REAL-TIME CAPTIONING)ASL and CART services provide effectivecommunication access for the deaf andhard-of-hearing. Both services can beused in a variety of settings, includingconferences, meetings, courtroomhearings, medical appointments andclassrooms.

ASL interpreters translate spokenEnglish into American Sign Language,and vice versa.

CART stenocaptioners use real-timesoftware and a laptop or a stenotypemachine to instantly transcribe spokenwords into text displayed on acomputer screen or television monitor.

Our stenocaptioners and ASL interpretershave a minimum of five years’experience and are certified byaccredited organizations such as theRegistry of Interpreters for the Deaf (RID),National Association of the Deaf (NAD),and National Court ReportersAssociation (NCRA).

� LOCALIZATIONA professional translation is expected to match the quality of the original.Localization takes this goal one stepfurther by adapting the entire productfor seamless presentation in a foreignmarket.

Language Connections works with yourprinted materials, websites and software.Aspects such as the accurate display oflinguistic symbols, correct page layoutfor right-to-left writing systems, andappropriate use of images are verifiedfor compliance with the standards of the target culture.Our localization teams are headed byproject managers, who lead a crew oftranslators, editors, engineers and testers.Our translators and editors aretechnologically proficient, while ourengineers have translation experience.

� LANGUAGE TRAINING AND CONSULTINGThe success of your foreign marketingcampaign depends on your awarenessof cultural customs and taboos.Language Connections is here to helpyou avoid communication gaps. We offer:

Language training for groups orindividualsCountry-specific awareness programsfor executivesSales supportInternational business developmentassistanceIn-country marketing

� SPECIALIZED SERVICESThe following Specialized Services round out our suite of offerings.

Voiceovers entail the translation of the source-language text followedby audio implementation usingprofessional voice talent.

Multimedia Transcription is performedby skilled linguists and technicians whospecialize in the translation,transcription and recording of audiomaterials.

Desktop Publishing is done by a teamof translators and designers who workwith an assortment of foreign-language software to make yourcatalogs and manuals look as sharp as the originals.

If you have other specializedrequirements, please let us know.Language Connections will find a way to meet all your linguistic needs.

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what ourcustomers say“ Language Connections delivers first-ratelegal translation quickly. These people aretrue professionals. We have found them tobe extremely reliable and flexible.”Peggy VidalNational Judicial College

“ I have really enjoyed working withLanguage Connections. The quality of theirwork is excellent. They have also providedus with a strong project management teamto handle multiple projects and timelines.They have an in-depth understanding ofthe unique demands and procedures inthe pharmaceutical/biotech industry andimplement translation workflows whichperfectly complement our clinical trials.”Mary Ann Flynn Clinical Trial CoordinatorMannKind Corporation

“ Your colleagues’ excellent interpretationof the presentations made a majorcontribution to the Symposium’s success.We very much appreciate your flexibility...Your willingness to rearrange schedulesand ensure last-minute interpretation madeit possible for us to maintain the integrity ofthe event against the odds.”Fiona Hill, Associate DirectorStrengthening Democratic InstitutionsProjectKennedy School of Government, HarvardUniversity

“ I was very impressed with the turnaroundtime for my translations from LanguageConnections. They provided my translationsahead of schedule. They are easy to workwith, provide excellent customer serviceand operate as a cohesive team. I woulddefinitely recommend working with them.”Julia KimBoston University

“ I am grateful to you for your ableassistance…. You are to be commendedfor a job well done on behalf of the U.S.Government.”Louis J. Freeh, Former DirectorU.S. Department of JusticeFederal Bureau of Investigation

“ The Elder Protective Services Program atthe Massachusetts Executive Office of ElderAffairs would like to express its extremegratitude for the translation work recentlycompleted by Language Connections...Rather than rushing through the translationprocess, the staff at LanguageConnections took the time to understandour program and the various documents tobe translated. With this understanding andtheir willingness to provide furtherreformatting and modifications asnecessary, Language Connections wasable to create a high-quality, but still cost-effective, professional set of translationsthat will remain an integral component ofthe Massachusetts Elder Protection ServicesProgram for many years to come. Thankyou to the project management staff atLanguage Connections and all of theirtranslators on a job truly well done.”Jonathan FieldingProtective Services Regional ManagerCommonwealth of MassachusettsExecutive Office of Elder Affairs

“ Translations of complex and voluminousscientific articles were completedexpeditiously, with excellent mastery of thesubject matter. We were very impressed.”Dr. Alexander Kaplan, ProfessorJohns Hopkins University

“ Language Connections enabled us toreally connect with our new clients throughtranslation and publishing of contracts,brochures, and other materials, as well asinterpreting during negotiations. Everythingthey do for us is truly first class.”B. Gleiser, PresidentGlobal Financial Group, Inc.

partial client listAcivBioticsAmerican International Health Alliance Bacou-DallozBosch Brown & Sharpe Brown University Defense Information Systems Agency Donaldson, Lufkin & Jenrette EG&GEMC Insurance Companies Export Import Bank of the United States Federal Emergency Management AgencyGenzyme Harris InternationalHarvard University HealthologyHershey’s International Communications ResearchKenney Manufacturing Co. Kent InternationalKonicaMinolta MannKindMassachustts Institute of Technology Microsoft Morgan Construction Co. National Defense University National Judicial College Naval War College NeoGenesis Parexel International Philip Johnson AssociatesPratt & Whitney Prudential Insurance Company Slade Gorton & CO., Inc. Social Security Administration Standard and Poor’sState of AlabamaState of California State of Idaho State of MassachusettsState of NevadaState of Texas The Boston Globe U.S. General Services Administration U.S. Department of DefenseU.S. Department of JusticeU.S. Department of State

2001 Beacon Street, Suite 103Boston, MA 02135 USAweb: www.LanguageConnections.comtel: 617.731.3510 toll-free: 877.731.6332fax: 617-731-3700e-mail: translate@languageconnections.com

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