laman web uitm sebelum ini: before: saya pernah menjawab ... · 40.92% 509 59.08% 735 q1 i have...

40.92% 509

59.08% 735

Q1 I have answered a survey of User Satisfaction of UiTM Websitebefore: Saya pernah menjawab soalan Kajian Kepuasan Pengguna

Laman Web UiTM sebelum ini:Answered: 1,244 Skipped: 0

TOTAL 1,244

Yes / Ya No/ Tidak0%

20%

40%

60%

80%

100%

40.92%

40.92%

40.92%

40.92%

40.92%

40.92%

40.92%

59.08%

59.08%

59.08%

59.08%

59.08%

59.08%

59.08%

ANSWER CHOICES RESPONSES

Yes / Ya

No/ Tidak

1 / 28

UiTM Website User Satisfaction Survey 2018 Kajian Kepuasan Pengguna Laman Web UiTM 2018

66.40% 826

33.60% 418

Q2 Gender / Jantina:Answered: 1,244 Skipped: 0

TOTAL 1,244

Female / Perempuan Male / Lelaki

66.40%

66.40%

66.40%

66.40%

66.40%

66.40%

66.40%(826)

(826)

(826)

(826)

(826)

(826)

(826)

33.60%

33.60%

33.60%

33.60%

33.60%

33.60%

33.60%(418)

(418)

(418)

(418)

(418)

(418)

(418)


Female / Perempuan

Male / Lelaki

2 / 28


2.01% 25

24.60% 306

41.72% 519

26.21% 326

5.47% 68

Q3 Age / Umur:Answered: 1,244 Skipped: 0

TOTAL 1,244

≤ 18 years old / tahun 19 - 25 years old / tahun 26 - 40 years old / tahun

41 - 55 years old / tahun ≥ 56 years old / tahun

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5.47%

5.47%

5.47%

5.47%

5.47%

5.47%

5.47%26.21%

26.21%

26.21%

26.21%

26.21%

26.21%

26.21%41.72%

41.72%

41.72%

41.72%

41.72%

41.72%

41.72%24.60%

24.60%

24.60%

24.60%

24.60%

24.60%

24.60%2.01%

2.01%

2.01%

2.01%

2.01%

2.01%

2.01%


≤ 18 years old / tahun

19 - 25 years old / tahun



≥ 56 years old / tahun

3 / 28


94.29% 1,173

5.71% 71

Q4 User status / Status pengguna:Answered: 1,244 Skipped: 0

TOTAL 1,244

UiTM General public / Orang awam

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

5.71%

5.71%

5.71%

5.71%

5.71%

5.71%

5.71%94.29%

94.29%

94.29%

94.29%

94.29%

94.29%

94.29%


UiTM

General public / Orang awam

4 / 28


26.24% 307

71.54% 837

2.22% 26

Q5 UiTM:Answered: 1,170 Skipped: 74

TOTAL 1,170

UiTM student / Pelajar UiTM UiTM staff / Staf UiTM

UiTM alumni / Alumni UiTM

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2.22%

2.22%

2.22%

2.22%

2.22%

2.22%

2.22%71.54%

71.54%

71.54%

71.54%

71.54%

71.54%

71.54%26.24%

26.24%

26.24%

26.24%

26.24%

26.24%

26.24%


UiTM student / Pelajar UiTM

UiTM staff / Staf UiTM

UiTM alumni / Alumni UiTM

5 / 28


0.00% 0

1.47% 1

80.88% 55

2.94% 2

0.00% 0

0.00% 0

0.00% 0

14.71% 10

Q6 Region / Wilayah:Answered: 68 Skipped: 1,176

TOTAL 68

# OTHER (PLEASE SPECIFY) / LAIN-LAIN (NYATAKAN) DATE

1 malaysia 10/23/2018 2:11 PM

2 Kelantan 10/23/2018 9:24 AM

3 malaysia 10/22/2018 3:18 PM

4 malaysia 10/22/2018 1:04 PM

5 malaysia 10/22/2018 12:45 PM

6 Kelantan 10/2/2018 8:29 PM

7 Malaysia 10/2/2018 3:15 PM

8 PERSEKUTUAN 9/24/2018 7:43 AM

9 Malaysia 9/24/2018 7:24 AM

10 Malaysia 9/3/2018 11:49 AM

Africa / Africa Arab / Arab Asia / Asia Europe / Eropah

North America / America Utara Ocenia / Samudera

Latin America / Amerika Latin Other (please specify) / Lain-lain (nyatakan)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

14.71%

14.71%

14.71%

14.71%

14.71%

14.71%

14.71%2.94%

2.94%

2.94%

2.94%

2.94%

2.94%

2.94%80.88%

80.88%

80.88%

80.88%

80.88%

80.88%

80.88%1.47%

1.47%

1.47%

1.47%

1.47%

1.47%

1.47%


Africa / Africa

Arab / Arab

Asia / Asia

Europe / Eropah

North America / America Utara

Ocenia / Samudera

Latin America / Amerika Latin

Other (please specify) / Lain-lain (nyatakan)

6 / 28


14.93% 10

25.37% 17

37.31% 25

7.46% 5

14.93% 10

Q7 As general public, state your status: /Sebagai orang awam,nyatakan status anda :

Answered: 67 Skipped: 1,177

TOTAL 67

Student / Pelajar Government servant / Kakitangan Awam

Private sector worker / Pekerja Sektor Swasta Self-employed / Bekerja sendiri

Not working / Tidak bekerja

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

14.93%

14.93%

14.93%

14.93%

14.93%

14.93%

14.93%7.46%

7.46%

7.46%

7.46%

7.46%

7.46%

7.46%37.31%

37.31%

37.31%

37.31%

37.31%

37.31%

37.31%25.37%

25.37%

25.37%

25.37%

25.37%

25.37%

25.37%14.93%

14.93%

14.93%

14.93%

14.93%

14.93%

14.93%


Student / Pelajar

Government servant / Kakitangan Awam

Private sector worker / Pekerja Sektor Swasta

Self-employed / Bekerja sendiri

Not working / Tidak bekerja

7 / 28


1.23% 15

58.76% 718

23.49% 287

8.10% 99

2.13% 26

0.57% 7

3.03% 37

1.64% 20

1.06% 13

Q8 How often do you visit UiTM website? : Berapa kerap andamengunjungi laman web UiTM? :

Answered: 1,222 Skipped: 22

TOTAL 1,222


1 When necessary 11/2/2018 9:03 AM

2 sentiasa 10/17/2018 8:34 AM

3 I access UiTM Sarawak website daily. UiTM Malaysia 3-4 times a year. 10/17/2018 8:32 AM

4 Only when there's an exercise given or to see final examination result 9/25/2018 8:54 PM

5 When needed 9/25/2018 8:48 PM

6 Bila perlu 9/14/2018 9:03 AM

7 When needed 9/13/2018 8:44 AM

8 setiap hari 9/4/2018 3:10 PM

9 more than 5 times daily 9/3/2018 11:54 AM

10 bila perlu dapatkan maklumat berkaitan UiTM; contoh maklumat fakulti, maklumat jabatan dsb 9/3/2018 11:37 AM

11 When needed 9/3/2018 9:58 AM

12 hanya student portal sahaja 9/3/2018 9:50 AM

None / Tiada

Daily (atleast once p...

Weekly (atleast once a...

Monthly (1 – 2times a mont...

Quarterly (3 –4 times a ye...

Annually (1 –2 times a ye...

Visited 2 – 3times before...

This is myfirst visit ...

Other (pleasespecify) /...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

1.23%

1.23%

1.23%

1.23%

1.23%

1.23%

1.23%

58.76%

58.76%

58.76%

58.76%

58.76%

58.76%

58.76%

23.49%

23.49%

23.49%

23.49%

23.49%

23.49%

23.49%

8.10%

8.10%

8.10%

8.10%

8.10%

8.10%

8.10%

2.13%

2.13%

2.13%

2.13%

2.13%

2.13%

2.13%

0.57%

0.57%

0.57%

0.57%

0.57%

0.57%

0.57%

3.03%

3.03%

3.03%

3.03%

3.03%

3.03%

3.03%

1.64%

1.64%

1.64%

1.64%

1.64%

1.64%

1.64%

1.06%

1.06%

1.06%

1.06%

1.06%

1.06%

1.06%


None / Tiada

Daily (at least once per day) / Harian (sekurang-kurangnya sekali sehari)

Weekly (at least once a week) / Mingguan (sekurang-kurangnya sekali seminggu)

Monthly (1 – 2 times a month) / Setiap bulan (1 – 2 kali sebulan)

Quarterly (3 – 4 times a year) / Setiap suku tahun (3 – 4 kali dalam setahun)

Annually (1 – 2 times a year) / Setiap tahun (1 – 2 kali dalam setahun)

Visited 2 – 3 times before / Telah melawat 2 – 3 kali sebelum ini

This is my first visit / Lawatan yang pertama kali


8 / 28


13 Student Portal, Entrance Survey, Exit Survey & Class Forum on iLearn 9/3/2018 9:45 AM

9 / 28


68.53% 810

9.31% 110

37.82% 447

81.64% 965

1.78% 21

Q9 Specify the tools used to access UiTM website: Nyatakan alatyang digunakan untuk mencapai laman web UiTM : (You can tick (√)

more than one / Anda boleh menjawab lebih dari satu)Answered: 1,182 Skipped: 62

Total Respondents: 1,182


1 Laptop 11/12/2018 2:48 PM

2 No 11/2/2018 9:57 AM

3 komputer pejabat 11/2/2018 9:47 AM

4 Laptop 10/23/2018 2:45 PM

5 Komputer pejabat 10/19/2018 8:02 AM

6 Desktop Office 10/18/2018 2:46 PM

7 Komputer sewaan 10/18/2018 12:34 PM

8 Komputer ofis 10/17/2018 12:46 PM

9 destop uitm 10/17/2018 9:53 AM

10 tetapi melalui smartphone saya, saya tidak boleh buka emel rasmi uitm 10/16/2018 9:15 PM

11 komputer pejabat 10/16/2018 6:30 PM

12 komputer uitm 9/9/2018 1:02 PM

13 komputer di tempat kerja 9/6/2018 11:54 AM


15 desktop pejabat 9/4/2018 9:37 AM

16 Komputer Pejabat 9/4/2018 8:54 AM


18 Komputer 9/3/2018 2:31 PM

19 office 9/3/2018 10:43 AM

20 Komputer Pejabat 9/3/2018 10:41 AM

21 Computer Office 9/3/2018 10:38 AM

Smartphone /Telefon pintar

Tablet / Tablet

Notebook /Komputer riba

Desktop /Komputer...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

68.53%

68.53%

68.53%

68.53%

68.53%

68.53%

68.53%

9.31%

9.31%

9.31%

9.31%

9.31%

9.31%

9.31%

37.82%

37.82%

37.82%

37.82%

37.82%

37.82%

37.82%

81.64%

81.64%

81.64%

81.64%

81.64%

81.64%

81.64%

1.78%

1.78%

1.78%

1.78%

1.78%

1.78%

1.78%


Smartphone / Telefon pintar

Tablet / Tablet

Notebook / Komputer riba

Desktop / Komputer peribadi


10 / 28


90.44%1,069

58.21% 688

65.65% 776

46.36% 548

35.19% 416

23.01% 272

7.53% 89

16.50% 195

28.09% 332

2.28% 27

Q10 Reasons for visiting UiTM website: Sebab melawat laman webUiTM: (You can answer more than one / Anda boleh menjawab lebih

dari satu)Answered: 1,182 Skipped: 62

Total Respondents: 1,182

# OTHERS (PLEASE SPECIFY) / LAIN-LAIN (SILA NYATAKAN) DATE

1 Untuk hantar assignment dekat i learn 11/12/2018 10:39 AM

2 No 11/2/2018 9:57 AM

3 Uitm dihatiku 11/2/2018 9:47 AM

4 To access offices/branches/institutes & centres/faculties website 11/1/2018 10:22 AM

5 Ok 10/27/2018 9:02 AM

To access theportal (eg:...

To accessinformation ...

To downloaddocuments /...

To look fornews /...

To search foracademic...

To browse thewebsite / ou...

To search forjob...

To search forlearning /...

To know moreabout...

Others (pleasespecify) /...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

90.44%

90.44%

90.44%

90.44%

90.44%

90.44%

90.44%

58.21%

58.21%

58.21%

58.21%

58.21%

58.21%

58.21%

65.65%

65.65%

65.65%

65.65%

65.65%

65.65%

65.65%

46.36%

46.36%

46.36%

46.36%

46.36%

46.36%

46.36%

35.19%

35.19%

35.19%

35.19%

35.19%

35.19%

35.19%

23.01%

23.01%

23.01%

23.01%

23.01%

23.01%

23.01%

7.53%

7.53%

7.53%

7.53%

7.53%

7.53%

7.53%

16.50%

16.50%

16.50%

16.50%

16.50%

16.50%

16.50%

28.09%

28.09%

28.09%

28.09%

28.09%

28.09%

28.09%

2.28%

2.28%

2.28%

2.28%

2.28%

2.28%

2.28%


To access the portal (eg: Webmail, Staff Portal, FinePortal, SIMS, ICRESS) Untuk mencapai portal (contoh: Webmail,Portal staf, FinePortal, SIMS, ICRESS)

To access information in the staff directoryUntuk mencapai maklumat dalam direktori staf

To download documents / formsUntuk memuat turun dokumen / borang

To look for news / announcements / events activitiesUntuk mencari berita / pengumuman / aktitivi acara

To search for academic materials / research purposesUntuk mencari bahan akademik / tujuan penyelidikan

To browse the website / out of curiousitySekadar meninjau / sekadar ingin tahu

To search for job opportunities Untuk mencari peluang pekerjaan

To search for learning / research opportunities Untuk mencari peluang pembelajaran / penyelidikan

To know more about place/facilities/building/culture in UiTMUntuk mengetahui lanjut mengenaitempat/kemudahan/bangunan/budaya di UiTM

Others (please specify) / Lain-lain (Sila nyatakan)

11 / 28


6 Information about offices/departments 10/23/2018 11:29 AM

7 O 10/23/2018 9:21 AM

8 online banking systems etc 10/18/2018 12:37 PM

9 * academic materials pertaining to digital dbase at the library 10/17/2018 1:35 PM

10 Untuk mendapatkan maklumat asas seseorang staf (urusan kerja) 10/17/2018 10:01 AM

11 login wifi dan akan terus ke web uitm 10/17/2018 8:58 AM

12 Details about programmes offered 10/17/2018 8:45 AM

13 mengisi e-aduan rasmi 10/16/2018 9:15 PM

14 Semak status zakat uitm 10/16/2018 4:49 AM

15 Untuk mengetahui status permohonan zakat 9/25/2018 9:20 PM

16 Maklumat berkeanaam uitm 9/18/2018 11:05 AM

17 info about courses and application date etc 9/13/2018 10:54 PM

18 istudent 9/13/2018 3:28 PM

19 All of the above 9/10/2018 5:57 PM

20 Student portal.. I class.. Jadual 9/4/2018 4:18 AM

21 update on convocation and new information 9/3/2018 7:18 PM

22 to get exact information about the organization, charts and names of the leader 9/3/2018 5:42 PM

23 Untuk mendaftar subjek epjj setiap semester 9/3/2018 3:42 PM

24 to redirect to other pages like intake or HEA website 9/3/2018 2:41 PM

25 To register courses 9/3/2018 12:40 PM

26 maklumat atau statistik UiTM 9/3/2018 10:58 AM

27 Untuk mengisi course registrations 9/3/2018 10:21 AM

12 / 28


73.33% 11

26.67% 4

Q11 If NONE, do you like to visit UiTM Website athttp://www.uitm.edu.my?: Jika TIADA, adakah anda sudi untuk

melawat Laman Web UiTM di http://www.uitm.edu.my?:Answered: 15 Skipped: 1,229

TOTAL 15

Yes / Ya No / Tidak 0%

20%

40%

60%

80%

100%

73.33%

73.33%

73.33%

73.33%

73.33%

73.33%

73.33%

26.67%

26.67%

26.67%

26.67%

26.67%

26.67%

26.67%


Yes / Ya

No / Tidak

13 / 28


49.79% 584

38.02% 446

5.97% 70

2.30% 27

2.05% 24

1.88% 22

Q12 Based on your experience, select correct statement about UiTMwebsite navigation/searching. Tandakan kenyataan yang benar

berdasarkan kepada pengalamanAnswered: 1,173 Skipped: 71

TOTAL 1,173


1 No 11/2/2018 9:57 AM

2 Some pages was not easy to spot on. Harus mencari dan kadangkala resort to googlekeywords.

11/1/2018 12:56 PM

3 kemaskini maklumat UiTM 11/1/2018 8:27 AM

4 The search engine does not provide required results. 11/1/2018 8:06 AM

5 Good 10/27/2018 9:02 AM

6 I was able to find what i was looking for after a lot of clicks which was a hassle 10/17/2018 1:37 PM

7 Able but sometimes need help from others as the info is in a heading that I am not familiar with 10/17/2018 11:53 AM

8 More updating being done, more difficulties in finding information 10/17/2018 9:32 AM

9 Most of the time I can find what I was looking for 10/17/2018 9:31 AM

10 kadang2 tidak jumpa maklumat yang diperlukan 10/16/2018 9:16 PM

11 Untuk menambah pengetahuaan tentang uitm 9/18/2018 11:07 AM

12 Not user friendly 9/14/2018 12:10 PM

13 Ô 9/13/2018 4:19 PM

14 The new system was bad and always lagging than the old one. If the University authoritieswanted to update or renew their system, make sure there is no lagging for the student to surfthe website, portal or I learn.

9/13/2018 3:57 PM

15 Depends on the information that I am looking for....sometimes-exact information, sometimes-only a part, sometimes-none.

9/4/2018 1:02 PM

I was able tofind exactly...

I was able tofind a part ...

I was able tofind somethi...

I had nospecific age...

I was not ableto find what...


0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

49.79%

49.79%

49.79%

49.79%

49.79%

49.79%

49.79%

38.02%

38.02%

38.02%

38.02%

38.02%

38.02%

38.02%

5.97%

5.97%

5.97%

5.97%

5.97%

5.97%

5.97%

2.30%

2.30%

2.30%

2.30%

2.30%

2.30%

2.30%

2.05%

2.05%

2.05%

2.05%

2.05%

2.05%

2.05%

1.88%

1.88%

1.88%

1.88%

1.88%

1.88%

1.88%


I was able to find exactly what I was looking forSaya jumpa/temui apa yang saya cari

I was able to find a part of what I was looking forSaya jumpa/temui sebahagian daripada apa yang dicari

I was able to find something better than what I was looking forSaya jumpa/temui sesuatu yang lebih baik daripada apayang dicari

I had no specific agenda in mind when I visitedSaya tidak mempunyai agenda tertentu dalam fikiran ketika melawat

I was not able to find what I was looking forSaya tidak jumpa/temui apa yang saya cari


14 / 28


16 the infromation shown are not accurate and not updated 9/3/2018 5:43 PM

17 Sukar sangat nak mendaftar subjek dengan sistem baru apabila subjek selective aitu TAC501Arabic llI saseya masih belum dapat didaftar daripada first day hingga ke hari ini. Kenapabahasa arab III saya masih belum muncul dlm sistem ganya mandarin III je yg ada. Sila perbaikisegera

9/3/2018 3:45 PM

18 nothing wow 9/3/2018 2:41 PM

19 I 9/3/2018 1:38 PM

20 Most of the time I'm able to find what I'm looking for, sometimes not. 9/3/2018 11:51 AM

21 N 9/3/2018 10:21 AM

22 Web crash 9/3/2018 9:56 AM

15 / 28


Q13 Please rate your satisfaction with the following UiTM websitefeatures. Sila nilaikan tahap kepuasan hati anda terhadap ciri-ciri

laman web UiTM.Answered: 1,159 Skipped: 85

3.28%38

7.85%91

20.10%233

55.05%638

13.72%159

1,159

2.17%25

6.69%77

27.72%319

51.52%593

11.90%137

1,151

2.69%31

8.25%95

23.00%265

51.82%597

14.24%164

1,152

Very dissatisfied Sangat tidak berpuas hati

Somewhat dissatisfiedTidak berpuas hati NeutralNeutral

Somewhat satisfiedBerpuas hati Very satisfiedSangat berpuas hati

Theconsistency ...

Having the“one look an...

The clarityand

accuracy...

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

13.72%

13.72%

13.72%

13.72%

13.72%

13.72%

13.72%

11.90%

11.90%

11.90%

11.90%

11.90%

11.90%

11.90%

14.24%

14.24%

14.24%

14.24%

14.24%

14.24%

14.24%

55.05%

55.05%

55.05%

55.05%

55.05%

55.05%

55.05%

51.52%

51.52%

51.52%

51.52%

51.52%

51.52%

51.52%

51.82%

51.82%

51.82%

51.82%

51.82%

51.82%

51.82%

20.10%

20.10%

20.10%

20.10%

20.10%

20.10%

20.10%

27.72%

27.72%

27.72%

27.72%

27.72%

27.72%

27.72%

23.00%

23.00%

23.00%

23.00%

23.00%

23.00%

23.00%

7.85%

7.85%

7.85%

7.85%

7.85%

7.85%

7.85%

6.69%

6.69%

6.69%

6.69%

6.69%

6.69%

6.69%

8.25%

8.25%

8.25%

8.25%

8.25%

8.25%

8.25%

3.28%

3.28%

3.28%

3.28%

3.28%

3.28%

3.28%

2.17%

2.17%

2.17%

2.17%

2.17%

2.17%

2.17%

2.69%

2.69%

2.69%

2.69%

2.69%

2.69%

2.69%

VERYDISSATISFIEDSANGATTIDAKBERPUASHATI

SOMEWHATDISSATISFIEDTIDAKBERPUAS HATI

NEUTRALNEUTRAL SOMEWHATSATISFIEDBERPUASHATI

VERYSATISFIEDSANGATBERPUAS HATI

TOTAL WEIGHTEDAVERAGE

Theconsistencyof informationdisplayed(eg: aboutcourses,faculties,researchcentre,program, etc)Paparanmaklumatyangkonsisten(contoh:mengenaikursus,program,fakulti,penyelidikandan lain-lain)

Having the“one look andfeel”presentationMempunyaipersembahanyang “onelook and feel”

The clarityand accuracyof thedisplayedinformationPaparanmaklumatyang jelasdan tepat

16 / 28


17.38% 200

53.95% 621

16.94% 195

8.95% 103

2.78% 32

Q14 Please rate your level of satisfaction with the usage of the UiTMwebsite: Nyatakan tahap kepuasan hati terhadap penggunaan laman

web UiTM:Answered: 1,151 Skipped: 93

TOTAL 1,151

Very satisfied / Sangat berpuas hati Somewhat satisfied / Berpuas hati

Neutral / Neutral Somewhat dissatisfied / Tidak berpuas hati

Very dissatisfied / Sangat tidak berpuas hati

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

2.78%

2.78%

2.78%

2.78%

2.78%

2.78%

2.78%8.95%

8.95%

8.95%

8.95%

8.95%

8.95%

8.95%16.94%

16.94%

16.94%

16.94%

16.94%

16.94%

16.94%53.95%

53.95%

53.95%

53.95%

53.95%

53.95%

53.95%17.38%

17.38%

17.38%

17.38%

17.38%

17.38%

17.38%


Very satisfied / Sangat berpuas hati

Somewhat satisfied / Berpuas hati

Neutral / Neutral

Somewhat dissatisfied / Tidak berpuas hati

Very dissatisfied / Sangat tidak berpuas hati

17 / 28


39.26% 53

60.74% 82

Q15 Is there any complaints about UiTM website? Ada sebarangaduan berkenaan dengan laman web UiTM?

Answered: 135 Skipped: 1,109

TOTAL 135

# IF YES, PLEASE STATE THE COMPLAINT TOGETHER WITH THE RELATED WEBSITEINFORMATION (IF ANY). / JIKA YA, NYATAKAN ADUAN BERSERTA MAKLUMAT LAMANWEB YANG DIMAKSUDKAN (JIKA ADA).

DATE

1 please update the activities in campus 11/15/2018 4:17 PM

2 Please upgrade uitm website. Make it more efficient and reliable. Because sometimes we can'topen and use the uitm website when we need and must to open the website. It's make us asstudents difficult to do our responsibility. Thank you

11/12/2018 11:00 AM

3 clicking on the assignment link on the sidebar under a subject would later not show the subjectsthat i have. I need to backtrack to have the subjects again. Also, increase traffic amount to thewebsite to lessen crashes during peak times.

11/12/2018 10:42 AM

4 Not up to date 11/2/2018 9:14 AM

5 Too many pages ..old pages not updated 11/1/2018 12:44 PM

6 Not friendly user 11/1/2018 11:26 AM

7 Often does not work. 11/1/2018 8:55 AM

8 dicadangkan agar laman web semua ptj diselaraskan dan menggunakan format yang sama 10/26/2018 9:09 AM

9 Saya harap wifi uitm boleh block bagi mereka yang main game sebab saya nak buat assigmentsangat susah nak dapatkan maklumat dan dapat bendung aktiviti couples yang berleluasa disektar koleh

10/25/2018 10:16 PM

10 There is no continuity between the main UiTM website and sites maintained by Faculties andUiTM state campuses. Academic staff information and course information are often unavailable.

10/24/2018 9:46 AM

11 I prefer the old version of student portal as well as the related pages. The current ones requireme to open several tabs all at once just to find a specific information.

10/23/2018 2:43 PM

12 Slow server 10/23/2018 9:50 AM

13 some of the informations are obsolete 10/17/2018 8:22 PM

14 no information on how to lodge complaints reg email/website issues 10/17/2018 2:07 PM

15 I should be able to access the info that i want in 3 clicks but this never happens. It is more likeat least 5 clicks. The link to the library is important for UiTM users but we don't get this with oneclick. It is under 'offices'. Shouldn't it be under facilities? ; Faculties may be accessed underacademic and also offices. I'm not sure how access to information is organised and why someof it overlaps. But whatever it is many links are not representative of the information -only thewebsite developer can make sense of it .

10/17/2018 1:50 PM

16 sesetengah website dari uitm tidak di kemaskini. Apabila hendak mencari sebahagian maklumatianya tiada@telah lama. Antaranya pekeliling2 tidak di update di website jabatan masing2.Senarai nama kakitangan juga kebanyakan tidak di kemaskini.

10/17/2018 12:56 PM

17 Lambat kemaskini 10/17/2018 11:46 AM

18 Phone information not up dated 10/17/2018 9:34 AM

No/ Tidak If yes, please state thecomplaint together with therelated website information (ifany). / Jika ya, nyatakan adu...

0%

20%

40%

60%

80%

100%

39.26%

39.26%

39.26%

39.26%

39.26%

39.26%

39.26%

60.74%

60.74%

60.74%

60.74%

60.74%

60.74%

60.74%


No/ Tidak

If yes, please state the complaint together with the related website information (if any). / Jika ya, nyatakan aduanberserta maklumat laman web yang dimaksudkan (jika ada).

18 / 28


19 Taqwa bukannya T.A.K.W.A 10/17/2018 8:43 AM

20 jangan campur adukan/rojak bahasa dalam web BM 10/17/2018 8:22 AM

21 standardised format, be more creative/attractive web 10/17/2018 8:12 AM

22 tidak seragam, ada yang bagus dan ada yang tidak berapa user-friendly 10/16/2018 5:03 PM

23 Lebih banyakkan maklumat serta mesra pengguna 10/16/2018 2:32 PM

24 too crowded and information not centralized... 10/7/2018 10:22 AM

25 Staff and course information are not updated 9/27/2018 6:04 PM

26 The information does not updated time to time. And i-learn specifically very slow and lack ofavailability.. should need a backup server so that people can access it whenever the server isdown..

9/25/2018 9:09 PM

27 Server always down . Please fix it 9/25/2018 8:51 PM

28 Masa daftar subjek susah nak log in minta tingkatkan capacity untuk memudahkan studenttrrima kasih

9/25/2018 8:44 PM

29 Membosankan 9/14/2018 6:36 PM

30 Pleas update the layout to be more user friendly 9/14/2018 6:20 PM

31 Cluttered n overemphasised on certain matters only. 9/14/2018 12:05 PM

32 Setiap kali register, website down pula. 9/14/2018 9:19 AM

33 Upgrade lah server tu, dh nak 2019, asyik down je 9/14/2018 9:07 AM

34 Should fix the server because when it crashes down during important time, it might be hard forthe students and staffs.

9/14/2018 8:56 AM

35 Very late to get connect with the internet 9/14/2018 8:56 AM

36 Tolong jangan upgrade or update system semasa ramai pengguna yg ingin gunakan, sebagaicontoh masa result keluar or daftar subjek dan sebagainya

9/14/2018 8:49 AM

37 difficult to find basic info. eg dates for application 9/13/2018 10:55 PM

38 Jangan update system baru. Buat susah student je sebab banyak lagging. Nak masuk portallagging, nak masuk Ilearn lagginh dan nak daftar course pun lagging. Kalau nak update punpastikan tak lagging.

9/13/2018 3:59 PM

39 selalu server down 9/13/2018 3:30 PM

40 For uitm student portal, why we must to login twice to see either the courses or for ilearn portal 9/13/2018 3:17 PM

41 If you want to change into other version don't make it to complicated. Make it easy to accessand user friendly.

9/13/2018 3:13 PM

42 tolonglah lajukan laman web uitm ni asyik crash. dahlah tak berapa user friendly. ingat semuaorang ada masa?

9/12/2018 10:56 AM

43 all information in your main page are not accessable, eg. you display the images of faculty ordepartment but most links dose not works.

9/10/2018 6:04 AM

44 The student portal website always crashed especially during course registration 9/7/2018 2:10 AM

45 Terlalu banyak link perlu diklik..kurang mesra pengguna 9/5/2018 8:26 PM

46 terdapat laman web kampus cawangan tidak di update atau dalam pembinaan mengambilmasa yang panjang menyebabkan maklumat tidak dicapai

9/5/2018 12:53 PM

47 i-learn, sims...down at the beginning of semester, very bad for students and lecturers 9/5/2018 10:40 AM

48 Yes, the system always lagging and not up to date. Takes more time to log in in system. 9/5/2018 10:07 AM

49 Sistem pendaftaran subjek tidak sistematik dan terlalu perlahan untuk di akses 9/4/2018 2:01 PM

50 selalu under maintenance 9/4/2018 9:28 AM

51 tidak kemaskini informasi terbaru 9/4/2018 8:53 AM

52 Information is not updated 9/4/2018 8:14 AM

53 Sistem tak friendly user..not easy to access.. Dan i class patut buat yg ada notification such aspop up msg mcm blogs or thru email or thru wasap/sms. Buat apps khas utk studentberkomunikasi dgn lect. Dan apa yg papar kat ined kadang x sama dgn penerangan lisan staffined. Mengelirukan.

9/4/2018 4:22 AM

54 Too many times student portal can't be access during registering course subject and also to seeexamination result. Somehow it takes 2 to 3 days to be login back

9/3/2018 9:14 PM

55 Saya berharap portal UiTM seperti iStudent Portal dapat dicapai dengan baik dengan hanyamenggunakan telefon pintar.

9/3/2018 7:34 PM

56 Tidak mesra pengguna, terlampau rumit dan sukar untuk mencari maklumat yang diperlukan 9/3/2018 4:31 PM

19 / 28


57 I use the e-Aduan to the Registry Department (on markah prestasi which was not uploaded tothe portal) few times but no feedback is given until today. The same complaint was lodgedthrough e-Aduan to the Bendahari and was promptly answered. Very different treatment I getfrom two different department, on the same subject matter.

9/3/2018 4:03 PM

58 Sila perbaiki sistem pendadtaran subjek untuk epjj studebt.Sehingga saat ini saya masihBELUM boleh mendaftar subjek selectif TAC501 Arabic III. Dah nak start kelas tapi sohstem xelok2 lagi. Tiada paparan langsung dlm sistem tuk subjek arab...bila tekan selective subjektiada bahasa arab pon yg muncul hanya mandarin je yg ada. "No found record for selective thissubject" tulisnya dlm sistem. Dah penat menunggu still tiada perubahan mcm mana nak daftarsubjek ni..

9/3/2018 3:50 PM

59 Please fix the student portal systen especially the course registration. Every time it's time toregister, same problem occurs, many could not access and it is so slow. What a shame for uitmto still have this kind of a problem

9/3/2018 3:37 PM

60 Server sentiasa bermasalah 9/3/2018 3:00 PM

61 sometimes it stucked on loading 9/3/2018 2:58 PM

62 put digital/online clock that can be enlarge for exam purpose 9/3/2018 2:44 PM

63 Slow loading, too much content, response is slow 9/3/2018 2:29 PM

64 iclass yang lambat update, system yang selalu bermasalah semasa pendaftaran setiap sem 9/3/2018 2:29 PM

65 Tolong perbaiki sistem student portal kerana sistem terkini sangat tidak memuaskan danmenyusahkan penguna

9/3/2018 2:05 PM

66 serve selalu down.menyusahkan bila nak daftar subjek, semak kolej.Tengah jawab quiz onlinepon server down.kalau boleh baiki serve tu.dah la quiz online tak boleh jawab balik

9/3/2018 1:50 PM

67 Sistem terlalu slow pada masa tertentu. 9/3/2018 1:39 PM

68 system always down 9/3/2018 12:56 PM

69 selalu nak retype password. terutamanya email dan istaff portal. 9/3/2018 12:56 PM

70 decentralized 9/3/2018 12:49 PM

71 The server always down during critical time. Hence the process need to be made manuallywhich is so bad. Please improve.

9/3/2018 12:24 PM

72 Always lagging 9/3/2018 12:05 PM

73 Kenapa perlu taip "www" untuk mengakses laman web UiTM? sepatutnya user taip"uitm.edu.my" terus masuk ke laman web. setiap kali ingin ke laman web UiTM perlu taip fulladdress.

9/3/2018 12:03 PM

74 When uitm result is coming, the server of the student portal is always crash. Please repair it. 9/3/2018 11:45 AM

75 1.repeated request for login & password, 2. information in e-latihan not updated 9/3/2018 11:30 AM

76 Student portal tidak boleh log in jika hari pertama mendaftar subjek.i-learn tidak boleh accesskalau tidak guna hyperlink i-class

9/3/2018 11:17 AM

77 Setiap kali nak daftar subjek mesti laman web crash 9/3/2018 11:12 AM

78 Some info are late to update. Sometimes hard to get accessed to UiTM websites. Graphics canbe improved.

9/3/2018 11:02 AM

79 Slow server to access student portal 9/3/2018 10:18 AM

80 Server lembab dan terlalu perlahan 9/3/2018 10:07 AM

81 Server always down at critical times 9/3/2018 10:00 AM

82 Every time when students required to do their courses registration, portal will usually be downfor hours, which is hugely inconvenient.

9/3/2018 9:58 AM

20 / 28


76.74% 782

23.26% 237

Q16 Is there any suggestion to improve UiTM website? Adasebarang cadangan untuk menambah baik laman web UiTM?


TOTAL 1,019

# IF YES, PLEASE STATE YOUR SUGGESTION. / JIKA YA, NYATAKAN CADANGAN ANDA. DATE

1 Upgrade the usage of the 'SEARCH' function 11/14/2018 4:55 PM

2 more colourful and frequent update on main page with events 11/14/2018 1:16 PM

3 Standardkan maklumat di setiap bahagian, unit atau kampus mengenai alamat rasmi, emelrasmi dan yang berbentuk informasi.

11/14/2018 8:42 AM

4 maklumat kursus susah utk didapati dari web uitm 11/13/2018 8:56 PM

5 Tolong jangan server down bila waktu genting , contoh time nak submit assignment la korangboleh down . Pening aku

11/12/2018 10:40 AM

6 tambah qouta untuk pengguna akces pada suatu masa yang sama 11/12/2018 10:25 AM

7 give a latest information for all the programs, course, branches and others of UiTM 11/12/2018 10:25 AM

8 Redesign the interface i guess for better advertising the information. 11/12/2018 10:25 AM

9 Make it look more international 11/12/2018 10:24 AM

10 melebihkan informasi berkenaan course outline untuk setiap course sama ada diploma dandegree

11/12/2018 10:23 AM

11 M 11/2/2018 9:59 AM

12 Update all url address and also staff information sometimes not accurate 11/2/2018 9:52 AM

13 Update nombor telefon ofis dan hp staf 11/2/2018 9:48 AM

14 update info frequently 11/2/2018 9:47 AM

15 No idea 11/2/2018 9:42 AM

16 always update recent information. 11/2/2018 9:24 AM

17 Broadcast all small & big achievements 11/2/2018 9:06 AM

18 Make more user friendly as if it is fr a first time user. 11/1/2018 12:57 PM

19 Make the staff directory more user-friendly. For each top management, provide names andaddresses of the PA as well. Look at other universities’ website for examples.

11/1/2018 12:46 PM

20 Perlu info terkini yg melibat seluruh sistem uitm yg melibatkan cawangan contoh perjawatandan lain-lain.

11/1/2018 11:17 AM

21 Saya cadangkan supaya pihak UiTM menyediakan sistem online di staf portal untuk print suratGL

11/1/2018 9:41 AM

22 More interactive 11/1/2018 8:34 AM

23 mantapkan maklumat 11/1/2018 8:28 AM

24 Be more interactive 11/1/2018 8:21 AM

No/ Tidak If yes, please state yoursuggestion. / Jika ya, nyatakancadangan anda.

0%

20%

40%

60%

80%

100%

76.74%

76.74%

76.74%

76.74%

76.74%

76.74%

76.74%

23.26%

23.26%

23.26%

23.26%

23.26%

23.26%

23.26%


No/ Tidak

If yes, please state your suggestion. / Jika ya, nyatakan cadangan anda.

21 / 28


25 Laman web utama dan UiTM cawangan perlu seragam. Maklumat terkini perlu dikemaskinicontoh penggunaan nama cawangan dan alamat. Setiap bangunan dan pejabat di senaraikanbukan hanya di web malah di google maps dan waze untuk memudahkan pelangganberurusan. Senarai perkhidmatan perlu dikemaskini contohnya sistem permohonan parkirberpalang sukar dicari di web UiTM.

10/30/2018 1:43 PM

26 Please make sure the fine portal is always updated when the student has made the payment. 10/30/2018 6:45 AM

27 Student portal (i-learn) v3 10/27/2018 1:01 PM

28 Uitm student portal perlu ditambah baik bagi menyenangkan mahasiswa uitm. 10/27/2018 10:09 AM

29 tambahbaik design 10/27/2018 9:38 AM

30 password yg perlu create terlalu panjang 10/27/2018 9:26 AM

31 It is hard to access student portal during important dates and announcements. Such as,examination result, college an etc.

10/23/2018 2:47 PM

32 less crashing please 10/23/2018 2:19 PM

33 A visible and old school search box for older user 10/23/2018 10:18 AM

34 mudahkan design interface untuk setiap page agar mudah untuk dicari. 10/23/2018 9:52 AM

35 bila waktu puncak portal sukar diakses, naik taraf sistem 10/23/2018 9:44 AM

36 No lagging when many students try to access UiTM Websites 10/23/2018 9:23 AM

37 upgrade wifi 10/22/2018 3:29 PM

38 loading yang agak lama tetapi masih memuaskan 10/22/2018 1:22 PM

39 phone friendly 10/22/2018 1:05 PM

40 bila waktu puncak protal sukar diakses 10/22/2018 12:24 PM

41 menambah waktu solat 10/22/2018 7:43 AM

42 Please used local person as a model in website 10/21/2018 9:26 AM

43 Bannner styles shud be consistent 10/21/2018 7:50 AM

44 MORE ATTRACTIVE 10/19/2018 8:44 PM

45 Maklumat dan data perlu dikemaskini setiap bulan. Maklumat yang sudah lapuk atau lamahendaklah dikeluarkan.

10/19/2018 3:05 PM

46 buatlah promosi unit unit lain di paparan utama secara bergilir 10/19/2018 11:58 AM

47 Perincikan maklumat yang dipapar 10/19/2018 8:03 AM

48 maklumat hendaklah sentiasa yang terkini 10/18/2018 5:21 PM

49 please make sure faculty's website is updated..some of them are outdated 10/18/2018 4:04 PM

50 Increase bandwidth speed and not using students package 10/18/2018 12:40 PM

51 lebih mesra pengguna & lebih interaktif 10/18/2018 10:15 AM

52 mohon kiranya directory sentiasa dikemaskini. tq 10/18/2018 9:22 AM

53 perlu sentiasa mengemaskini maklumat 10/18/2018 8:13 AM

54 1 official web that link to all campuses,faculties,departments 10/18/2018 8:12 AM

55 For courses offered by faculty, would be useful if the course indicate what are subjects offered 10/17/2018 5:33 PM

56 should have more "international" look 10/17/2018 2:42 PM

57 just keep on updating supaya tak jemu. 10/17/2018 2:28 PM

58 sy cdgkn utk menggunakn warna purple bagi banner web, kerana purple dan uitm adalahsinonim dan akn memberi feel yg berbeza kepada pelayar

10/17/2018 1:34 PM

59 Web UiTM perlu lebih global dengan mengasingkan keperluan pelajar, kakitangan dan orangramai. Web agak terlalu terbeban dengan data yang terlalu banyak. Bagi keperluan orang ramaiagak keliru terhadap info utama dan tiada carian dan info penting mengenai kursus yangditawarkan.

10/17/2018 12:55 PM

60 saya harap website akan lebih mudah diakses walaupun musim hujan 10/17/2018 12:48 PM

61 update directories 10/17/2018 12:44 PM

62 web portal staf perlu upgrade bagi lebih menarik dan font yang lebih besar 10/17/2018 12:29 PM

63 need to always update the directory information 10/17/2018 12:04 PM

64 Not sure how but more friendly 10/17/2018 11:54 AM

65 update the info such as staff phone number 10/17/2018 11:03 AM

66 teruskan kecemerlangan dan menmbah baik jika ada cadangan. 10/17/2018 11:00 AM

67 Speed, content clarity and inefficient information linkages such as AIMS, I Learn 10/17/2018 10:56 AM

68 kurangkan atau kecilkan gambar-gambar di hadapan lan web 10/17/2018 10:21 AM

69 directory staf dipaparkan di muka depan 10/17/2018 10:14 AM

22 / 28


70 Updated information on the website 10/17/2018 9:52 AM

71 Need improvement 10/17/2018 9:51 AM

72 Please update the name of person in-charge in certain department because somehow there isnot update in their name and email address

10/17/2018 9:49 AM

73 mohon kemaskini nama dan no telefon staf yang bertukar. 10/17/2018 9:47 AM

74 untuk kampus cawangan, mohon untuk memberi peluang untuk mengubah suai ciri-ciri paparanlaman web supaya selari dengan perkembangan semasa

10/17/2018 9:38 AM

75 The Menu needs to be more user-friendly, there are some things that you simply do not knowwhere to find. As a result, you need to browse a few web pages before finding what you want

10/17/2018 9:34 AM

76 menambahkan lagi kelajuan yang sedia ada 10/17/2018 9:31 AM

77 The information in the website has to be updated frequently especially the name of staff thathold the position. I always find the name of the previous staff is still listed even though the newperson has taken the position.

10/17/2018 9:29 AM

78 A fewFaculty website not update about thier programmes offered details. 10/17/2018 8:48 AM

79 Memastikan maklumat yang dipaparkan adalah yang terkini 10/17/2018 8:48 AM

80 standardize semua password apabila melayari uitm access di home 10/17/2018 8:41 AM

81 dont cramp too much info on 1st page 10/17/2018 8:29 AM

82 sometimes not able to find a specific form required. 10/17/2018 8:27 AM

83 internet perlu lebih laju untuk capaian lebih baik 10/17/2018 8:14 AM

84 dwi bahasa untuk nama2 pejabat sebelum kami click. 10/17/2018 8:12 AM

85 Forms pdf are not easily access. Search by form numbers would be easier. 10/17/2018 8:08 AM

86 Please update the information that available especially on the course, faculty & campuses 10/17/2018 8:08 AM

87 Website fakulti perlu diseragamkan, contoh bila nak cari koordinator Intership pelajar, ada yangada ada yang tak ada. Ini sangat menyusahkan pihak syarikat. UiTM ini sudah hebat, tolongbetulkan. TQVM.

10/17/2018 8:03 AM

88 To be more mobile friendly align to the new digital era 10/17/2018 7:49 AM

89 More interactive feature 10/17/2018 5:46 AM

90 Recuce number of pictures on front page 10/16/2018 10:48 PM

91 SSO for the various portals. It is confusing to keep so many different passwords, with differentrequirements

10/16/2018 9:48 PM

92 Maklumat yang dikemaskini dan diperlukan pelanggan 10/16/2018 9:17 PM

93 Make searching experience in finding information to be more user friendly. 10/16/2018 9:04 PM

94 All PTJs especially academic departments and faculties must be serious in updating theirwebsite content on a regular basis.

10/16/2018 8:30 PM

95 university mutual map - reference Harvard University 10/16/2018 6:40 PM

96 Please synchronize the access with one user id and password, sometimes UiTM single sign onis not working.

10/16/2018 6:14 PM

97 must be friendly and the information must be updated especially in each faculty 10/16/2018 6:08 PM

98 UiTM Salam Email does not have Search button 10/16/2018 5:25 PM

99 Simplify. 10/16/2018 5:23 PM

100 Optimized all images. Resize to proper size. It waste bandwidth resource if use huge image butto display small thumbnail

10/16/2018 5:18 PM

101 The main uitm website looks okay, but the faculty or other organization website dont have goodcontents, and not technology friendly.

10/16/2018 5:15 PM

102 Kurangkan link atau paparan yang tidak penting, mudahkan pencarian maklumat mengenaipeluang pembelajaran di UiTM

10/16/2018 5:04 PM

103 Tuan/Puan , saya memohon, permohonan zakat di jana peringkat temuduga... terima kasihtuan..

10/16/2018 4:52 AM

104 memudahkan staf mengisi borang atp yang mudah di muat turun 10/9/2018 8:33 PM

105 Mohon untuk menambahbaik directori staf 10/9/2018 9:30 AM

106 the web responsive is having latency maybe because the large usage of high image resolution.*see the web outside of UiTM network

10/4/2018 9:36 AM

107 Please UPDATE Staff information at website, NOT just update THE DATE. Many info on staffstill OUTDATED, already RETIRED long time ago but still LISTED in staff list ?

10/4/2018 9:19 AM

108 Access utk daftar subjek xleh capai melalui smartphone 10/4/2018 8:34 AM

109 Harap perbaiki kelajuan loading website time waktu sesak dan ramai students guna 10/2/2018 10:32 PM

110 menunjukkan cara penggunaannya bagi pelawat dan pelajar baru 10/2/2018 8:48 PM

23 / 28


111 During peak hour l, website always crash down. Especially during result and the end of themonth for student fee.

10/2/2018 8:46 PM

112 Rashid better carik assistant utk tlg fix portal. Susah la portal selalu down. 10/2/2018 8:37 PM

113 For certain students, we are unable to access student portal through smartphone, please fixthat. Not all of the student have desktop to access the student portal. Some have to directly goto the library for the sake to log into student portal. Pity those student who live outside thecampus. Thank you. :)

10/2/2018 8:26 PM

114 Can you make the interface more friendly..somehow the menu/navigation is difficult to find orclick it when i use smartphone.

10/2/2018 8:12 PM

115 To update timely on related pages such as announcement. 9/27/2018 10:24 AM

116 Make it into ilearn without need to login one more time 9/26/2018 1:25 PM

117 provide more accurate information and more use of dual language 9/26/2018 1:10 PM

118 setiap jabatan perlu update data atau kemaskini direktori staff yang terkini bgi memudahkanpencarian

9/26/2018 8:27 AM

119 Nice one 9/26/2018 3:11 AM

120 Baiki sistem sewaktu pelajar hendak mendaftar subjek supaya tidak mengalami sebaranggangguan sistem ketika itu

9/25/2018 9:23 PM

121 The website lag when too many user access at the same time especially during checking finalexamination result and when register courses. Please improve on that.

9/25/2018 8:59 PM

122 icon dekat gambar kalau boleh jelaskan sikit, cth blur kan sikit background gambar belakangsupaya icon nampak jelas

9/25/2018 8:58 PM

123 Website sometimes took too long to load and always crashes 9/25/2018 8:47 PM

124 improve the system to be more faster in loading the content 9/25/2018 8:33 PM

125 Any documents should be private and system hank or error should not occur again 9/24/2018 4:08 PM

126 Website yang menarik!. banyak information di main page. Mungkin boleh rujuk websiteUniversity2 yang lain.

9/23/2018 6:11 PM

127 Ensure that there are no dead links especially for departments and external links (remove themif possible)

9/21/2018 10:03 AM

128 Making a simple quiz and giving price to the winner 9/20/2018 1:13 PM

129 Jadual kelas perlu dimaasukkan dalam sistem setiap pelajar 9/19/2018 3:38 PM

130 improve on the link to faculty program 9/18/2018 3:59 PM

131 susah untuk mendapatkan sambungan wifi ke telefon pintar 9/18/2018 3:48 PM

132 Overall good job, very nice design with easy access but if you can please make the banner onthe homepage a bit smaller as its too big and took some time to load the webpages but i mustadmit the banner just look good but it just the problem on my side cause i have a slow webconnection

9/17/2018 10:29 PM

133 Make it simpler 9/16/2018 8:06 PM

134 Need more research in Interface and Navigation design 9/14/2018 4:57 PM

135 please take some tour of overseas university webpage to improvise 9/14/2018 4:03 PM

136 Some faculty do not update the latest information on the faculty's website. Eg: latestadministration staff, staff with Doctorate, staff expertise, retired staff still be listed in the faculty'swebsite etc. This is not good for the faculty's image as the public or potential students woulddefinitely browse the faculty's website to get related information before they decide to apply forthe placement at that particular faculty. So please ensure that information is updated at leastonce a month by the webmaster of the faculty. Thank you...

9/14/2018 1:15 PM

137 Reorganize information & structure 9/14/2018 12:11 PM

138 Maklumat lebih tersusun 9/14/2018 12:08 PM

139 Make it more user friendly, sometimes the portal tak tau nak tekan mana 9/14/2018 10:48 AM

140 Keep it up 9/14/2018 10:46 AM

141 if there are maintainance, please don't only upgrade interface that not been used 9/14/2018 8:57 AM

142 Reduce the difficulty to connect the internet 9/14/2018 8:56 AM

143 Please jangan update system uitm time nk keluar result kolej, result exam, exit survey,annoying sangat sampai kena tunggu sistem okay, time cuti punya lama tak nak pulak updatetukar interface semua ni time benda2 penting macam2 nak ubah aduhaaiiiii

9/14/2018 8:55 AM

144 Perbaiki laman portal yang selalu error bila nak daftar kos 9/14/2018 8:50 AM

145 Student portal 9/13/2018 6:54 PM

146 Make it easier to use. User Friendly. The server always down during new intake and so on 9/13/2018 3:48 PM

147 Simple interface 9/13/2018 3:45 PM

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148 Show any result for exam, college and other thing stage by stage. Not everything in one day. Toavoid crash on the web

9/13/2018 3:44 PM

149 Upgrade the internet connection and proxy server 9/13/2018 3:28 PM

150 All the connections should be updated frequently 9/10/2018 5:59 PM

151 Please update website with the latest data. Synchronize the website domainwww.uitm.edu.my/[website], interface website for all uitm related website especially amongfaculty/campus.

9/8/2018 8:14 AM

152 A page that links to other available uitm websites like eqps or ezaccess. 9/7/2018 2:42 PM

153 MOHON MAKLUMAT DIREKTORI JABATAN DIKEMASKINI 9/7/2018 12:25 PM

154 paparan link perlu lebih user friendly 9/6/2018 9:14 AM

155 There is not much of a problem with the website. The problem of accessing is the internetconnection. It is really bad especially in Puncak Alam. We do hope that UiTM management cando something about this. We have to go out of campus to get access

9/6/2018 12:31 AM

156 Terdapat maklumat jabatan terutama direktori staf yang tidak dikemaskini. Maklumat tentangprogram di UiTM dan staf akademik tidak dikemaskini. Ini mengurangkan kadar orang luaruntuk mencari rujukan di UiTM.

9/5/2018 12:03 PM

157 For any learning & teaching material websites, please update before semester start 9/5/2018 11:01 AM

158 Fix / upgrade more on course registration to avoid other student from other course to take otherstudents class. Its confusing. Can refer to how UiTM Lendu did on managing shcedule for theirstudents.

9/5/2018 1:17 AM

159 move on 9/4/2018 9:27 PM

160 search button should be sensitive enough to 'search' 9/4/2018 4:59 PM

161 making a user friendly 9/4/2018 4:32 PM

162 iklan tender dimuatnaik ke laman web 9/4/2018 3:24 PM

163 Staff Directory must be updated 9/4/2018 11:38 AM

164 Permudahkan cara untuk mendapat borang-borang tertentu dari website sesuatuBahagian/Pejabat

9/4/2018 11:12 AM

165 Please use better server for course registration AND PLEASE LET STUDENTS REGISTERCOURSES ON DIFFERENT DAYS BASED ON THEIR FACULTY/COURSES!

9/4/2018 10:29 AM

166 just simpler - not crowded 9/4/2018 10:20 AM

167 Make a proper arrangement for student time to access. Eg: to register course 9/4/2018 10:11 AM

168 The correct term used for the word online in Bahasa Malaysia should be "dalam talian" and not"atas talian". Please refer to Dewan Bahasa for the correct term and not simply use terms thatyou think is correct.

9/4/2018 9:38 AM

169 Ada sesetengah maklumat tidak dikemaskini 9/4/2018 9:12 AM

170 Redesign cover page - simplify for more user-friendliness. regular updating at least once a weekand monthly for cover page design. otherwise, it becomes stale and boring...

9/4/2018 9:03 AM

171 Masih boleh diperkemaskan lagi kerana beberapa information kurang terkini 9/4/2018 8:46 AM

172 Many websites maintained by UiTM branches have issues (obsolete content, broken link, pagenot found etc). It would be better if these websites (sites that were maintained by UiTMbranches) have standardized formating/look/information.

9/4/2018 8:39 AM

173 Pls update staff info. The HEP staff info was years ago. Ramai dah pindah, call tak dapat 9/4/2018 2:25 AM

174 Student portal, pendaftaran subjek di istudent sangat teruk kerana tidak dapat mengakses. Silamenambah baikkan disitu.

9/3/2018 11:47 PM

175 Updated directory of all staff from all faculties and offices. 9/3/2018 10:09 PM

176 Baiki server yang selalu crash 9/3/2018 10:09 PM

177 Optimize the website. Loading time too slow. Keep the info uptodate especially info aboutcurrent courses. i.e. subject offered. And remove out of date information about past events.

9/3/2018 8:51 PM

178 Make it more easy for student to find the things they need 9/3/2018 8:41 PM

179 Penambahbaikan server. Jangan down semasa ramai ingin akses spt bill belajar, validate,registration course

9/3/2018 8:20 PM

180 Sila tengok contoh website top university. How did they promote research activities in their mainwebsite. Website uitm masih memaparkan infomasi2 kolot

9/3/2018 8:19 PM

181 cuba buat tarikh register course tu lain lain utk diploma dgn degree. kalau semua akses portalserentak kebanyakannya lambat dan lag

9/3/2018 7:38 PM

182 'Hover mouse' perlu dipebaiki bagi paparan mobil 9/3/2018 7:16 PM

183 update info regularly. Some sites are not updated or "under construction" 9/3/2018 6:14 PM

184 the information about the organization especially abt deparments and their organization chartmust be quickly updated. I found out that when there were changes in the organization it doesnot reflect the information shown in the web.

9/3/2018 5:46 PM

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185 ilearn and sims sistem need to improve. always have line error. 9/3/2018 5:31 PM

186 more user friendly and attractive, easy to browse 9/3/2018 4:54 PM

187 Improve the response time. Sometimes server down especially at the begining of the semester.Cannot access the website

9/3/2018 4:47 PM

188 All links stated should be accessible 9/3/2018 4:28 PM

189 Kindly always update all the current information in each of the linked website. Some of theshown contact number/person are no longer valid

9/3/2018 4:06 PM

190 I'm always having "Service Unavailable" when it comes to register course. I hope UiTM will findsolution to solve this problem :) #UiTMDiHatiku

9/3/2018 3:23 PM

191 format standard laman web setiap fakulti 9/3/2018 3:22 PM

192 Really hope the staff directory at Faculty/Dept/Unit can be precise. 9/3/2018 3:19 PM

193 Information Update 9/3/2018 3:17 PM

194 sistem selalu down 9/3/2018 3:10 PM

195 website perlu ditambahbaik agar lebih catchy, menarik, cepat memproses & mesra pengguna 9/3/2018 2:55 PM

196 Paparan perlu sentiasa diselenggara agar segala maklumat paparan dapat diakses 9/3/2018 2:50 PM

197 mohon agar direktori staf dikemaskini setiap kali terdapat perubahan staf 9/3/2018 2:49 PM

198 the e-aduan provided was confusing. It seems like the general e-aduan is only meant for certaingroup of people only. While for e-aduan facility seems to cater the facilities related tobuildings/offices only but not on other problems such as services or any other inquiries.

9/3/2018 2:44 PM

199 to simply the istaff portal.. required many password to related pages 9/3/2018 2:09 PM

200 so far I like the interface and pages, but it can always be updated and improved from time totime (in terms of its attractiveness)

9/3/2018 1:57 PM

201 Information needs to be updated immediately. Example: new promotion, events etc 9/3/2018 1:47 PM

202 Pastikan kemudahan capaian internet yang tinggi bagi mengelakkan capaian terganggu 9/3/2018 1:39 PM

203 paparan yang lebih mudah untuk mencari 9/3/2018 1:17 PM

204 Elakkan masalah sistem berulang kali berlaku saat student nk mendaftar subjek 9/3/2018 1:09 PM

205 1. Kindly make sure all departments/ faculties update the staff directory with the picture/ imagefrom time to time as stakeholders refering it to the web site as their main source 2. Hope to seeother image on the students activities as well as staff program published in the website

9/3/2018 12:45 PM

206 Improve the system effectiveness during register courses 9/3/2018 12:43 PM

207 sentiasa kemaskini directory staf terutama PA yang berkaitan 9/3/2018 12:40 PM

208 Tolong pastikan capaian borang secara online dapat dicapai dengan mudah, tanpa adamasalah sistem. Sekiranya ada masalah dengan server atau sistem, mohon diperbaiki dengankadar segera supaya capaian boleh dibuat dengan cepat dan pantas.

9/3/2018 12:39 PM

209 cari solusi untuk pastikan minggu2 sebelum pendaftaran server tidak down 9/3/2018 12:36 PM

210 Update all the information on the website 9/3/2018 12:35 PM

211 Jangan terlalu l/kerap 'down system' 9/3/2018 12:33 PM

212 harap dapat dipelbagaikan maklumat mengenai program dan kursus dan capaian internetdipertingkat lagi

9/3/2018 12:20 PM

213 Online ads space for sponsorship or rental. Thank you. 9/3/2018 12:09 PM

214 Perbaiki kelemahan server 9/3/2018 11:58 AM

215 Jangan biarkan sistem down ketika pelajar ingin mendaftar kursus 9/3/2018 11:32 AM

216 Mohon gunakan gambar yang lebih menarik untuk melambangkan persekitaran UiTM 9/3/2018 11:28 AM

217 Menetapkan secara berkala tentang pengemaskinian maklumat atau data 9/3/2018 11:23 AM

218 Keseragaman laman web interface, 1 lamanweb rasmi boleh access semua maklumatfakulti/kampus/jabatan

9/3/2018 11:23 AM

219 Paparkan nombor hotline uitm di laman utama website bahagian atas dan sentiasa berkelip-kelip

9/3/2018 11:18 AM

220 dapat memperkemaskan sistem dengan lancar dan baik 9/3/2018 11:18 AM

221 selalu update direktori staf uitm dengan tepat termasuk dengan cawangan 9/3/2018 11:11 AM

222 lebih berinformatif 9/3/2018 11:00 AM

223 1) Pada Januari 2017 UiTM telah dianugerahkan Universiti berstatus Swaakreditasi. Namunbegitu, tiada mana-mana bahagian dalam laman web UiTM tertera logo Swaakreditasi tersebut.2) Row ketiga website : Paparan picture menenggelamkan 'link' yang ingin ditunjukkan.Cadangan saya, dikaburkan sedikit picture tersebut (jika ianya gambar kekal) dan besarkansedikit tulisan link berkaitan (i.e. library, wakaf, ranking...) 3)Paparan dan maklumat laman webyang terkini dan tepat seperti ini perlu dipanjangkan kepada semua cawangan UiTM. Maklumatberkaitan senarai program yang ditawarkan, senarai staf yang masih aktif dalam perkhidmatan,kemudahan yang ada perlu sentiasa dikemaskini.

9/3/2018 10:59 AM

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224 Upgrade the server of the systems so that many users can acces the system at a time 9/3/2018 10:59 AM

225 Banyakkan lahgi info grafik dengan maklumat universiti yang mana boleh dilihat oleh semuastaf.(facts and figure).

9/3/2018 10:58 AM

226 Menambah baik servis di student portal 9/3/2018 10:50 AM

227 Information must be up to date 9/3/2018 10:46 AM

228 Kelajuan internet sgt penting utk melawat ke WEB UiTM 9/3/2018 10:45 AM

229 PTJ perlu update semua borang terkini. Direktori perlu update 9/3/2018 10:42 AM

230 somehow certain info outdated 9/3/2018 10:42 AM

231 Boleh ke setiap kali buka Web, boleh dgr lagu UiTM untuk staf dan pelajar, supaya dapatmenaikkan semangat kerja dan belajar.

9/3/2018 10:40 AM

232 Perlu pengemaskinian dari masa ke semasa terutama mengenai pelantikan baharu/kenaikanpangkat staf

9/3/2018 10:40 AM

233 tingkatkan kelancaran laman web apabila ramai pelajar yang melayari laman web uitm. 9/3/2018 9:59 AM

234 just please. kalau nak update the system, do it as soon as possible. jangan waktu para pelajarnak menggunakan aplikasi yang disediakan, barulah anda hendak update the system. cth,mulakanlah update system tersebut pada waktu student dah mula bercuti dan bukannya padawaktu student nak daftar course dan tunggu keputusan kolej. sekian

9/3/2018 9:56 AM

235 Tambah baik dari segi sistem dan cara pengurusan. If can create satu apps yang bolehmemudahkan student untuk daftar kursus

9/3/2018 9:54 AM

236 During exam result day, the student portal is always down for a long period of time. 9/3/2018 9:51 AM

237 On class registration day, consider renting extra server to handle student traffic loads? 9/3/2018 9:47 AM

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Q17 How likely is it that you would recommend UiTM Website to afriend or colleague?


29.79%339

42.09%479

28.12%320

-2

Detractors (0-6) Passives (7-8) Promoters (9-10)

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

28.12%

28.12%

28.12%

28.12%

28.12%

28.12%

28.12%42.09%

42.09%

42.09%

42.09%

42.09%

42.09%

42.09%29.79%

29.79%

29.79%

29.79%

29.79%

29.79%

29.79%

DETRACTORS (0-6) PASSIVES (7-8) PROMOTERS (9-10) NET PROMOTER® SCORE

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laman web uitm sebelum ini: before: saya pernah menjawab ... · 40.92% 509 59.08% 735 q1 i have...

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