It is my pleasure to share with you our in house directory. It features the various services

and facilities, which will assist us in make your stay more pleasurable and convenient.

We look forward to sharing our hospitality with you and sincerely trust that you will enjoy

your stay with us.

The Management and Staff join me in thanking you for choosing to stay at Laguna Hotel

and we hope to have the pleasure of your continued patronage.

Thank you.

Pauline Chua

Hotel Manager

Welcome

LAGUNA HOTELSection 136 Allotment 8 • PO Box 589 • Waigani Drive Boroko • NCD • Port Moresby

T: +675 323 9333 • F: +675 325 1891 • E: reservations@lagunahotel.com.pg

ACCOUNT PAYMENTVisa card and Master card are accepted. Foreign currency exchange is also available

at Front Office/Desk. For special credit arrangement, please contact the Front Office

on duty.

AIRLINE RECONFIRMATION/RESERVATIONPlease contact Front Desk or the Concierge for assistance.

AIRPORT TRANSFERLaguna Hotel offers airport transfer for the convenience of our guests. Please contact

Front Desk or the Concierge for further assistance at least 4 hours prior to the flight

departure time.

BABY SITTINGFor bookings please contact Front Desk allowing a minimum of four hours advance

notice. Fee of K50.00 for the first hour and K25.00 every hour there after and a minimum

of 2 hours per child is required.

CAR PARKINGCar park facilities are complimentary for Laguna Hotel guests. Guests are urged to use this

at their own discretion. Please do not leave valuables or personal belongings in the vehicle.

Laguna Hotel would like to remind guests using this facility that the Hotel accepts no

responsibility for Theft or Damage of items left inside the vehicle.

CHECK IN/CHECK OUT POLICYCheck in time is from 2.00pm and check out is at 11.00am. For late check out charges are:

• From 12pm - 3pm: 30% of the room rate

• From 3pm - 6pm: 50% of the room rate

• 6pm onwards: 100% of the room rate.

COMPENDIUMSFor the convenience of all in house guests these compendiums are not to be taken out of

the room at anytime. Safe lock is inside the rooms.

Guest Information

CONCIERGEOur professional concierge provides a wide range of services and assistance including:

• Business Centre Services

• Flight re-confirmation

• Private transfer

• Departure tax details

• Floral arrangements and fruit basket requests

• Public transport information

• Medical assistance – doctor and dentists by appointment or urgent attention

DRESS CODEThe Laguna Hotel has a casual dress code. However certain areas, like the restaurant

require guests to wear smart casual.

EARLY CHECK OUTThe hotel will charge one night fee on an early check out if notified within 48 hours prior

to departure.

EMAIL/INTERNET ACCESSA computer with internet access and printer is available form 10.00am to 2.00pm. Please

enquire with the concierge or Front Desk for rates and availability.

FACSIMILE SERVICEAvailable 24 hours a day at Front Desk. Forms are available in the left hand pocket of this

folder or at Front Desk. Incoming faxes will be delivered to your room within 30 minutes

of receipt.

FLOWER ARRANGEMENTSLaguna Hotel is pleased to offer flower arrangement services. Please contact the Front

Desk or Concierge for more information.

GRATUITIESLaguna Hotel is proud of our Staff and the excellent service they provide, we leave to the

guests discretion should they choose to reward exceptional service provided by a staff

member.

LANGUAGEEnglish is the official language and is widely spoken.

LAUNDRYPlease contact Housekeeping or the Front Desk for collection of laundry. Items received

by 10.00am will be delivered on the same day to your room, while items received after

noon will be delivered the following day.

LOST & FOUNDPlease report any missing items to Front Desk or Housekeeping.

LUGGAGE SERVICE & STORAGEFor assistance with delivery, pick up and storage of luggage, please contact the Bell

department.

MEDICAL SERVICEPlease contact Front Office or Concierge for medical assistance.

MEETINGS & CONFERENCEFor assistance on meetings and conference facilities at the hotel, please contact the

Sales & Marketing Office during our normal business hours from 8.00am – 5.30pm daily,

Monday to Friday.

MESSAGESLaguna Hotel is please to offer this complimentary service to our guests. Please contact

the Front Desk for more information.

POOL TOWELPool towels are available at the poolside. Please ensure that Pool Towels are returned to

the poolside by 6.00pm daily or a fee of K25.00 will be charged for any lost towels.

SHUTTLE BUS SERVICEShuttle bus service operates daily for airport transfers.

TAXLocal government taxes are 10% (10% GST).

WAKE UP CALLS Please request the wake up call from the Front Desk.

WEDDINGS & RENEWAL OF VOWSPlease contact our Sales & Marketing Department during our normal business hours from

8.30am to 5.00pm Monday to Friday.

POOLSThere is one swimming pool, which is located directly in front of the guest rooms.

Opening hours of pool are between 7.00am – 7.00pm daily. As a courtesy to all in house

guests, please keep noise to a minimum. The children’s pool is located directly beside the

pool and is perfect for children. Swimming is at your own risk as there is NO lifeguard on

duty. Pool bar operates from 10.00am – 6.30pm

RESTAURANT RESERVATIONSFor restaurant bookings, please contact our Concierge or Front Desk as a reservation is

required for dinners.

ROOM KEY CARDShould you lose your card, please advise Front Desk immediately. Additional cards can be

supplied for your convenience. Unreturned card or lost card will be charged at K20.00 each.

ROOM SAFEIn-room safes are provided for your convenience. Guests are advised to store all valuables

and cash in your room safe. Laguna Hotel accepts no responsibility for theft or loss of

items stored in the safe.

TAXI SERVICEAvailable 24 hours a day through the Front Desk. Pleas contact our Concierge or Front

Desk for queries on fares to most popular destinations.

TLEPHONE SERVICESPlease refer to the hotel Telephone Guide located on your bedside table or enquire with

our hotel operator for assistance. All calls incur a hotel surcharge.

UMBRELLASIn the event of unpredictable weather conditions, umbrellas are available at Front Desk.

WATEROur tap water is drinkable. Bottle water can also be purchased from our bar outlets.

Guest Facilities

AVAILABLE SERVICES• Visiting Doctor Charges apply

• Faxes, Email & IDD Telephones Charges apply

• Safety Deposit Boxes Complimentary

• Car Park Complimentary

• Currency Exchange Available

• Laundry Available daily & charges apply

• Business Centre Available daily & charges apply

• Introductory Hotel Tour By Concierge

• Credit Cards Accepted Visa & Mastercard

LA CAFÉ RESTAURANTLa Café Restaurant features well-appointed restaurant and full service bars, which in

turn provides the guest with a wide choice of specialty cuisines and venues to dine at or

simply enjoy a refreshing beverage.

Opening hoursBreakfast 7.00am to 10.30pm

A La Carte 10.30am to 10.30pm

Dress code: Casual

POOL BARPool Bar is the ideal location for those that would like to sip on their favorite beverage or

try one of the bar staffs selection of tropical cocktails. Enjoy all of this by relaxing on one

of our deck chairs.

Opening hours10.00am to 6.30pm

ROOM SERVICE Available from 10.30am until 11.00pm.

Located in your room compendium is our room service menu. Choose from a light snack

or a romantic dinner that can be specially served on your balcony.

NOTE: For special dietary requirements, please do not hesitate to contact our Restaurant

& Bar Manager or service staff to assist.

Room Service MenuPlease inform us of any special dietary or allergen requirements.

Most of our dishes can be modified to be gluten free.

APPETIZER AND LIGHTS

Stingy Pork Bacon K 20.00

Malaysian Chicken Curry Puff K 25.00

Malaysian Cucur Udang K 25.00

Prawns Crackers Basket K 15.00

Mini Spring Rolls K 15.00

SANDWICHES & BURGERS

Laguna King Sandwich K 35.00

BLT Sandwich K 38.00

Beef Burgers K 45.00

SALADS

Grilled Chicken Caesar K 30.00

Fresh Garden Salad K 25.00

Crisp Apple & Smoked Salmon Salad K 35.00

Oriental Salad K 25.00

MAIN

Stuffed Pan Fried Chicken K 55.00

Beef Tenderloin K 70.00

Traditional Fish & Chips K 50.00

Grilled Salmon K 60.00

Haninanese Chicken Chop K 55.00

Braised Lamb Shanks K 65.00

Dreamland Prawns K 60.00

Continued overleaf

DESSERTS

Banana Fritters K 20.00

Banana Split K 12.00

Single Scoop Ice Cream K 8.00

Double Scoop Ice Cream K 10.00

BEVERAGES

Mount Franklin Water K 6.00

Soda Water K 6.00

Tonic Water K 6.00

Coca Cola K 6.00

Coke Zero K 6.00

Diet Coke K 6.00

Fanta Pineapple K 6.00

Fanta Creamy K 6.00

Sprite K 6.00

Solo K 6.00

7 Up K 6.00

Terms & ConditionsHOTEL ROOM GUEST TERMS AND CONDITIONS

LAGUNA HOTEL is a non-smoking hotel and chewing betel nut is prohibited in our premises. We request that our guests keep this in mind and smoke only on our coffee

house terraces and room balconies. If the hotel management or staff find guests

chewing betel nuts or having possession the hotel management have the lawful rights to

confiscate the said betel nuts.

Normal check-in time is 2pm and GUESTS are welcome to move into the room as soon as

they arrive, provided the availability of the room. Luggage will be taken care of until guest

is ready to check in. If you wish to arrive early, please do advise us in advance in order to

pre-book room. Also, do let us know if you will be arriving after 6pm.

Our normal departure time is at 11am. If you wish to stay longer, please do advise our front

desk/reception. Charges are applicable.

Please be informed that if the hotel management were to find more than 2 adults

unregistered in a room the hotel management have the right to charge as per person

accordingly. Refer below for the charges:

• Per adult: PGK 150 + gst with 1 extra bed

• Per child: (above 12 years) PGK 75 + gst

We thank you for your full co-operation and if you require any further assistance please

do not hesitate to contact us at the front desk.

PURCHASING HOTEL ITEMSIf you are interested to purchase any of our items, please contact our Reception counter.

Please be informed that if any room item is missing during your stay, we will be charging

you as accordingly.

Pillow K380.00

Bed Sheet K350.00

Comforter K750.00

Queen Bed K3,500.00

Twin Bed (each) K2,900.00

Bed Side Lamp K1,450.00

Bed Side Table K4,500.00

Leather Seat K8,800.00

Telephone K350.00

Standing Lamp K2,850.00

Writing Table K6,300.00

Writing Chair K1,980.00

Sony TV K6,000.00

Long Mirror K1,790.00

Toilet Mirror K1,900.00

Bathroom Glass Door K7,600.00

Bathroom Sink K3,500.00

Bath Towel K250.00

Hand Towel K150.00

Bath Mat K150.00

Pillow Case (each) K120.00

Throw Pillow (each) K150.00

Booster K150.00

Bath Robe K350.00

Pool Towel K250.00

Mini Bar Fridge K2,800.00

Kettle K90.00

Coffee Cup (each) K35.00

Glasses (each) K15.00

Safe Box K2,800.00

Tea Spoon (each) K15.00

Leather Folder K150.00

Curtain K600.00