labcorp hematology automation project · labcorp hematology automation project may 4, 2011 labcorp...
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LABCORP HEMATOLOGY AUTOMATION PROJECT
MAY 4, 2011
LabCorp
Forward Looking Statement
This slide presentation contains forward‐lookingstatements which are subject to change based on various important factors, including without limitation, competitive actions in the marketplace and adverse actions of governmental and other third‐party payors.
Actual results could differ materially from those suggested by these forward‐looking statements. Further information on potential factors that could affect the Company’s financial results is included In the Company’s Form 10‐K for the year ended December 31, 2010, and subsequent SEC filings.
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LabCorp
Leading National Lab Provider
Fastest growing national lab $55 billion market Clinical, Anatomic and Genomic Testing Serving clients in all 50 states and Canada Foremost clinical trials testing business
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LabCorp
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Scale and Scope • National infrastructure • Broad test offering• Managed care contracts• Economies of scale
Patient Service Centers *
Primary LabCorp Testing Locations*
Esoteric Lab Locations(CET, CMBP, Dianon, Esoterix, Monogram Biosciences, NGI, OTS, US Labs, Viromed)
With the approaching age of the current platform, lab space constraints, increasing volume and higher customer demands, a cross‐functional team researched possible long‐term directions for Hematology.
Sysmex surfaced as an intriguing solution based upon high throughput decreased footprint, and standardization capabilities.
Determining the Direction of Hematology
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Proving the Concept
In March of 2008, a small group representing science and operations traveled to Japan to review Sysmex capabilities
Observed total hematology automation at two labs processing up to 30,000 CBCs per night including front end sorting, CBC analysis and slide reviews
Discussed the technology with senior leaders at Sysmex headquarters in Kobe
Sites visits included BML, Falcon and a Hospital Labs. During these visits, we where introduced to Motoman (post analytical sorting)
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Direction Determined
Over the next several months it was determined that the direction and capabilities of Sysmex and Motoman best met LabCorp’s needs
Detailed effort ensued to validate the quality, service and efficiency benefits that the integrated system would provide.
The result of this project will build one of the largest combined Hematology environment in the world, and put LabCorp at the front end of Hematology automation
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Requirement GatheringCoinciding with contract negotiations, the joint teams met to begin the
requirements gathering.
The joint teams met weekly to finalize requirements and begin preparation activities for the Proof of Concept (POC). CellaVision and M.U.T (pre‐analytical sorting) was added to the scope.
To ensure consistent direction for the project a structure of weekly leadership calls were scheduled.
OperationsITSysmex, Motoman Site personnel Facilities Project Management
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Requirement Gathering
Specimen volume and front‐end logistics flow had significant impact on equipment configuration. Three core layouts were to be utilized with some site specific adjustments.
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LabCorp Hematology AutomationSingle Line – No Sorter
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LabCorp Hematology Automation2 Line – 1 Sorter
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LabCorp Hematology Automation4 Line – 2 Sorter
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IT Integration and Data Flow Design was Critical to the Projects Success
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LabCorp - Primary Testing Laboratories
San DiegoSan DiegoPhoenixPhoenix
DallasDallas
HoustonHouston
BirminghamBirmingham
Columbus/Dublin
Columbus/Dublin
RaritanRaritan
BurlingtonBurlington
TampaTampa
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The Rollout
After the P.O.C. was approved, the rules engine defined, and data flow mapped out, the rollout commenced.
Challenges included space planning, installation, and running two separate platforms for a period of time.
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Automation, Installation and Testing Process:
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• Sysmex preassembles, tests (including connectivity), validates, and calibrates the entire system.
• Demonstrates proper operation before installation.• Lab staff can continue working without disruption.
4/13/09 ‐ POC site 7:30 a.m.
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4/13/09 ‐ 12:30 p.m.
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From the sorter point of view
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A midsize location was selected as the pilot. A slow, methodical ramp up was scheduled over 3 weeks, running in parallel with the current platform.
Location 2 was a large lab. Here, we were able to convert to full volume sooner, while delivering results earlier. Smaller issues continued to be identified and fixed.
The other large lab conversions followed. A list of bugs identified were fixed.
In the next 90 days we had migrated 5 sites. Instead of migrating in weeks, each of these sites migrated in days (or 1 day). The last lab was finalized in November 2010.
Implementation
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Slide reduction ≈ 35%
Decreased TAT due to improved throughput, automated results release, and fewer samples that required repeat testing
Standardization of SOPs with business rules managed centrally across labs
More accountability utilizing clear audit trail within WAM to denote all changes
Operational efficiencies through consistent processes
Post‐analysis sorting improves flow for other departments requiring the lavender tube, thus reducing TAT in those areas
Automated mapping of completed samples eliminates manual scanning of specimens for archive
Improvements Along the Way
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Post Audit reviews have been completed. Measurable improvement in workflow efficiencies resulting in improved customer satisfaction and bottom‐line results:
• Improved CBC TAT : Performance prior to implementation ranged from 92% to 96%. TAT in all major location is now > 98%
• 30% decrease in the number of FTEs required to manage an increasing workload.
• 30% to 35% increase in productivity as measured by # CBCs reported per direct FTE.
• 10% to 25% reduction in labor cost per CBC in all major locations
• 30% to 35% reduction in CBC slide requirements. The actual slide % across all major locations was reduced from a range of 4.5% to 6.5% down to 3.0% to 4.5%.
Post Audit Results
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Considerations
All impacting functions need to be part of the project team.
IT design and data flow critical to success.
Front‐end process and logistics needed to leverage investment.
Professional project management.
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